Hansen Technologies
Hammersmith (London), UK, England, United Kingdom Trending Job Description Vice President Account Management - Comms & Media, EMEA (Hammersmith - on-site) Who Are We Hansen (ASX: HSN) is a global provider of software and services to the telecoms and pay-media vertical, and also the energy & water industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes. Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this - from turning product innovation into new business revenue to creating and delivering a suite of catalog-driven cloud applications that enable service providers to expand their offerings and deliver fantastic customer experience. Put simply, our solutions are essential ingredients in our customers' commercial business model, providing them with the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers. Why This Role Matters Lead and Develop. Own and Shape. Renew and Retain. At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our London office, as Vice President in our EMEA Comms & Media vertical, you'll be a key leader of our regional Account Management function and drive strategic growth through client retention, expansion, and relationship excellence. This is a critical leadership role, focused not just on managing accounts, but on shaping how we deliver value, build trust, and grow revenue across a diverse and complex region. As such, you will be instrumental to our regional growth plans by building and maintaining key relationships, driving growth through commercial and strategic planning, and ensuring your team delivers best-in-class service consistently. As one of the senior Account Management leaders in EMEA, you'll own some of Hansen's most valuable customer relationships while leading and developing a high-performing regional team. You will directly impact revenue, retention, and strategic expansion-ensuring we remain trusted partners to the global telecom and Pay-TV brands we serve. What You'll Do Own strategic client relationships and act as a trusted consultant to deepen engagement and unlock growth opportunities Lead and grow members of the EMEA Account Management team, including performance management, recruitment, and development Develop and execute regional account plans aligned with business goals and market dynamics Drive revenue growth from existing accounts through upsell, cross-sell, and renewals in collaboration with sales and marketing Act as the regional voice of the customer, ensuring needs are addressed across delivery, support, and product functions Track, report, and communicateprogress on account KPIs and regional performance metrics Collaborate cross-functionally with marketing, sales, and product teams to align strategy and customer value delivery What You Bring Proven Senior Account Management or other relevant client leadership experience, especially within a Services (vs Product) environment. Strong leadership, operational, and commercial capabilities with P&L accountability experience. Exceptional interpersonal and stakeholder engagement skills at all levels, from regional teams to C-level clients. A track record of managing a portfolio of accounts with a focus on exceptional performance and high levels of retention and guiding teams to hit their markers and metrics. Deep understanding of the EMEA telecoms and media landscape and key market drivers Willingness to travel across EMEA Language skills: native or fluent English is essential, whilst other languages are highly beneficial, especially French Hansen is a people-first organization and, as such, this is an onsite role. We are proud to be an equal opportunities employer. Hansen prides itself on celebratingdiversityand is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know. Job Info Job Identification 5171 Job Schedule Full time Locations Metro Building, 1 Butterwick London, W6 8DL, GB
Hammersmith (London), UK, England, United Kingdom Trending Job Description Vice President Account Management - Comms & Media, EMEA (Hammersmith - on-site) Who Are We Hansen (ASX: HSN) is a global provider of software and services to the telecoms and pay-media vertical, and also the energy & water industries. With our award-winning software suite, we help more than 600 customers in over 80 countries to create and deliver new products and services, engage with customers, and control and manage critical revenue management and customer support processes. Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this - from turning product innovation into new business revenue to creating and delivering a suite of catalog-driven cloud applications that enable service providers to expand their offerings and deliver fantastic customer experience. Put simply, our solutions are essential ingredients in our customers' commercial business model, providing them with the ability to create and deliver these essential services, charge for them, and establish and maintain lasting relationships with their end customers. Why This Role Matters Lead and Develop. Own and Shape. Renew and Retain. At Hansen, we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our London office, as Vice President in our EMEA Comms & Media vertical, you'll be a key leader of our regional Account Management function and drive strategic growth through client retention, expansion, and relationship excellence. This is a critical leadership role, focused not just on managing accounts, but on shaping how we deliver value, build trust, and grow revenue across a diverse and complex region. As such, you will be instrumental to our regional growth plans by building and maintaining key relationships, driving growth through commercial and strategic planning, and ensuring your team delivers best-in-class service consistently. As one of the senior Account Management leaders in EMEA, you'll own some of Hansen's most valuable customer relationships while leading and developing a high-performing regional team. You will directly impact revenue, retention, and strategic expansion-ensuring we remain trusted partners to the global telecom and Pay-TV brands we serve. What You'll Do Own strategic client relationships and act as a trusted consultant to deepen engagement and unlock growth opportunities Lead and grow members of the EMEA Account Management team, including performance management, recruitment, and development Develop and execute regional account plans aligned with business goals and market dynamics Drive revenue growth from existing accounts through upsell, cross-sell, and renewals in collaboration with sales and marketing Act as the regional voice of the customer, ensuring needs are addressed across delivery, support, and product functions Track, report, and communicateprogress on account KPIs and regional performance metrics Collaborate cross-functionally with marketing, sales, and product teams to align strategy and customer value delivery What You Bring Proven Senior Account Management or other relevant client leadership experience, especially within a Services (vs Product) environment. Strong leadership, operational, and commercial capabilities with P&L accountability experience. Exceptional interpersonal and stakeholder engagement skills at all levels, from regional teams to C-level clients. A track record of managing a portfolio of accounts with a focus on exceptional performance and high levels of retention and guiding teams to hit their markers and metrics. Deep understanding of the EMEA telecoms and media landscape and key market drivers Willingness to travel across EMEA Language skills: native or fluent English is essential, whilst other languages are highly beneficial, especially French Hansen is a people-first organization and, as such, this is an onsite role. We are proud to be an equal opportunities employer. Hansen prides itself on celebratingdiversityand is committed to creating an inclusive environment for all employees, even extending this to how we work with our customers, partners and suppliers. We welcome applications from all qualified candidates, regardless of age, disability, gender identity or expression, marital status, race, ethnicity, religion or belief, sexual orientation, or any other protected characteristic. If you require any adjustments or accommodations during the recruitment process, please let us know. Job Info Job Identification 5171 Job Schedule Full time Locations Metro Building, 1 Butterwick London, W6 8DL, GB
Hansen Technologies
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future. This role is based in our Hammersmith, London office. Why This Role Matters The Head of Alliances and Partner Revenue will play a pivotal role in shaping Hansen's future growth within the Energy & Utilities business. As we execute an ambitious multi-year growth strategy, partner-sourced revenue is expected to become one of the most significant contributors to our success, surpassing both new business and expansion revenue streams individually over time. This role is about building a growth engine, not simply managing an existing one. Success will require a strategic leader who can create value well before revenue reaches scale, establishing the partnerships, operating models, and commercial foundations that will accelerate long-term growth. Working at the intersection of product, commercial and delivery teams, you'll ensure Hansen is positioned to maximise partner-led opportunities, as our solutions and market readiness continue to evolve. Reporting directly to the EVP Growth & GTM and sitting on the Growth Leadership Team, you will have the opportunity to define and build a new global function from the ground up. You will shape the strategy, organisational design, hiring plans and operating model for Hansen's partner ecosystem, while leading a growing team of Partner Managers across Europe and the Americas. This is a highly visible leadership role with significant influence across the business. You will work closely with Regional EVPs, Product and Technology leaders, Service Delivery, Revenue Operations, Product Marketing, Finance, Legal, Sales and Account Management teams to create a partner-led growth model that delivers sustainable commercial success globally. What You'll Do Develop and execute Hansen's partner strategy across the Energy & Utilities business, identifying and securing high-value partners that drive revenue growth. Build, lead and coach a team of Partner Managers across Europe and the Americas, owning partner-sourced pipeline and revenue performance. Recruit, onboard and enable strategic partners, ensuring they have the tools, training and support needed to successfully sell and deliver Hansen solutions. Create and scale a repeatable co-sell model, working closely with regional sales teams to generate new opportunities and accelerate growth. Collaborate with Product, Technology and Service Delivery teams to ensure partner readiness, implementation success and an outstanding partner experience. Manage commercial partner relationships, including agreements, performance expectations and ongoing business plans. Establish governance, certification and operating frameworks that enable partners to deliver independently and at scale. Act as the senior escalation point for partner-related challenges, resolving issues and mitigating channel conflict where required. Travel extensively across Europe and the Americas to build executive-level partner relationships, support key opportunities and represent Hansen at customer, partner and industry events. What You Bring Proven experience building and scaling a partner, alliances or channel function within an enterprise SaaS or software business. A strong track record of generating partner-sourced revenue through strategic partnerships, rather than simply growing partner numbers. Experience leading partner-led sales motions and carrying revenue targets delivered through third parties. Ability to influence and collaborate across global, matrixed organisations, particularly with regional sales and commercial leaders. Experience working with Product and Technology teams to support partner readiness, enablement and go-to-market success. Comfortable operating in a fast-growth environment, building processes, programmes and teams from the ground up. Additional European language skills, particularly German would be highly desirable. Why Join Us? At Hansen, you'll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It's Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams. If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visit our website at for more information. Data Privacy Notice By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.
Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future. This role is based in our Hammersmith, London office. Why This Role Matters The Head of Alliances and Partner Revenue will play a pivotal role in shaping Hansen's future growth within the Energy & Utilities business. As we execute an ambitious multi-year growth strategy, partner-sourced revenue is expected to become one of the most significant contributors to our success, surpassing both new business and expansion revenue streams individually over time. This role is about building a growth engine, not simply managing an existing one. Success will require a strategic leader who can create value well before revenue reaches scale, establishing the partnerships, operating models, and commercial foundations that will accelerate long-term growth. Working at the intersection of product, commercial and delivery teams, you'll ensure Hansen is positioned to maximise partner-led opportunities, as our solutions and market readiness continue to evolve. Reporting directly to the EVP Growth & GTM and sitting on the Growth Leadership Team, you will have the opportunity to define and build a new global function from the ground up. You will shape the strategy, organisational design, hiring plans and operating model for Hansen's partner ecosystem, while leading a growing team of Partner Managers across Europe and the Americas. This is a highly visible leadership role with significant influence across the business. You will work closely with Regional EVPs, Product and Technology leaders, Service Delivery, Revenue Operations, Product Marketing, Finance, Legal, Sales and Account Management teams to create a partner-led growth model that delivers sustainable commercial success globally. What You'll Do Develop and execute Hansen's partner strategy across the Energy & Utilities business, identifying and securing high-value partners that drive revenue growth. Build, lead and coach a team of Partner Managers across Europe and the Americas, owning partner-sourced pipeline and revenue performance. Recruit, onboard and enable strategic partners, ensuring they have the tools, training and support needed to successfully sell and deliver Hansen solutions. Create and scale a repeatable co-sell model, working closely with regional sales teams to generate new opportunities and accelerate growth. Collaborate with Product, Technology and Service Delivery teams to ensure partner readiness, implementation success and an outstanding partner experience. Manage commercial partner relationships, including agreements, performance expectations and ongoing business plans. Establish governance, certification and operating frameworks that enable partners to deliver independently and at scale. Act as the senior escalation point for partner-related challenges, resolving issues and mitigating channel conflict where required. Travel extensively across Europe and the Americas to build executive-level partner relationships, support key opportunities and represent Hansen at customer, partner and industry events. What You Bring Proven experience building and scaling a partner, alliances or channel function within an enterprise SaaS or software business. A strong track record of generating partner-sourced revenue through strategic partnerships, rather than simply growing partner numbers. Experience leading partner-led sales motions and carrying revenue targets delivered through third parties. Ability to influence and collaborate across global, matrixed organisations, particularly with regional sales and commercial leaders. Experience working with Product and Technology teams to support partner readiness, enablement and go-to-market success. Comfortable operating in a fast-growth environment, building processes, programmes and teams from the ground up. Additional European language skills, particularly German would be highly desirable. Why Join Us? At Hansen, you'll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It's Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams. If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we'd love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Visit our website at for more information. Data Privacy Notice By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.