London's Air Ambulance Charity

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. This is an exciting time to join London s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have. Alongside this, we ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk. The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation. We re at the very early stages of embedding a culture of supporter experience and in a period of change transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience. As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value. You ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters connection to the charity. With a collaborative and innovative mindset, you ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients.

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. In this role you ll work to meet the digital needs of London s Air Ambulance s frontline clinical and operational teams. This post sits within the Clinical and Operational Data team and will be responsible for our operational digital solutions, acting as an internal product owner. London s Air Ambulance has been on its digital transformation journey for several years and you ll be helping to build on current progress and further develop the organisation s digital maturity. You ll be overseeing existing digital solutions for clinical and operational functions, as well as meeting new requirements and driving innovation. You ll also be working with the IT team, external partners and vendors to onboard and maintain infrastructure for the future. You ll be responsible for line-managing a Power Platform developer. You ll also work closely with users of our data and digital artefacts of clinical care, balancing complex and competing stakeholder requirements. You ll have the chance to work closely with frontline clinical and operational teams in the NHS and London s Air Ambulance Charity, assessing requirements and finding solutions that ultimately make a difference to our patients. We're looking for someone with experience in building digital capacity within an organisation, who can help drive innovation and digital transformation. The Clinical and Operational Digital Lead will show the ability to gather requirements and lead on infrastructure choices for digital needs. This role will work closely with NHS partners (including their Information Technology and Information Governance functions) and with vendors, assessing requirements and managing external and internal stakeholders.