Citizens Advice Bristol is looking for an organised, proactive and approachable HR & Governance Officer to support the effective day-to-day operation of our HR and governance functions. This is a varied role, combining responsibility for HR administration and staff support with governance and Board support. You will work closely with the Chief Executive, managers, trustees and external advisers to ensure that our people processes, governance arrangements and organisational records are accurate, well maintained and compliant. Approximately 1.5 days per week will focus on HR responsibilities, with approximately 0.5 day per week dedicated to governance. Key responsibilities Human Resources You will: Maintain accurate employee records, personnel files and HR documentation. Keep records of annual leave, sickness absence, training, supervision, probation and performance reviews. Maintain a schedule of key HR dates and ensure managers are reminded of relevant actions and deadlines. Support recruitment, including preparing adverts, arranging interviews and communicating with candidates. Coordinate references, right-to-work checks, DBS and other pre-employment checks. Prepare contracts, offer letters and other employment documentation. Coordinate onboarding and ensure induction and training requirements are completed. Act as a first point of contact for routine HR queries and liaise with our external HR advisers, WorkNest, where appropriate. Coordinate staff training and maintain accurate training records. Support a positive, inclusive and well-organised working environment. Handle confidential employee information with a high level of professionalism and discretion. Governance You will provide effective administrative and coordination support to the CEO, Chair and Board of Trustees, including: Maintaining the trustee register and key governance records. Maintaining the annual governance and Board calendar. Coordinating Board, committee and Annual General Meetings. Preparing meeting papers, agendas and supporting documentation. Producing accurate minutes and action logs and ensuring actions are followed up. Maintaining records relating to trustee appointments, terms of office, declarations of interest and conflicts of interest. Supporting the induction and onboarding of new trustees. Supporting the maintenance of governing documents and governance policies. Assisting with Charity Commission, annual reporting and other statutory or organisational requirements. Maintaining governance and policy review schedules and monitoring key deadlines. Keeping up to date with relevant Charity Commission guidance and good governance practice. The role provides administrative and coordination support to the Board and senior management. It does not carry the legal responsibilities of trustees or involve making decisions reserved for the Board. About you We are looking for someone who is highly organised, reliable and comfortable working with confidential and sensitive information. You will have excellent attention to detail and the ability to manage competing priorities and deadlines. You will ideally have previous experience in HR, governance or a similar support role, preferably within a charitable or voluntary sector organisation. You should have: Knowledge of UK employment legislation and good HR practice. Excellent organisational and administrative skills. Strong written and verbal communication skills. Experience maintaining accurate records and managing deadlines. Experience handling confidential information. Good IT skills, including Microsoft 365 and Google Workspace. The ability to work independently and use initiative. A professional, approachable and supportive manner. The ability to work effectively with people at all levels of an organisation. Knowledge of charity governance and Charity Commission requirements. Desirable experience It would be advantageous if you have: A CIPD or relevant HR qualification, or equivalent experience. Experience supporting a Board, governing body or senior leadership team. Experience working in the charity, voluntary or community sector. Experience using HR information systems. Experience maintaining policy schedules, registers and compliance records. Experience supporting recruitment and onboarding.
Oct 15, 2026
Full time
Citizens Advice Bristol is looking for an organised, proactive and approachable HR & Governance Officer to support the effective day-to-day operation of our HR and governance functions. This is a varied role, combining responsibility for HR administration and staff support with governance and Board support. You will work closely with the Chief Executive, managers, trustees and external advisers to ensure that our people processes, governance arrangements and organisational records are accurate, well maintained and compliant. Approximately 1.5 days per week will focus on HR responsibilities, with approximately 0.5 day per week dedicated to governance. Key responsibilities Human Resources You will: Maintain accurate employee records, personnel files and HR documentation. Keep records of annual leave, sickness absence, training, supervision, probation and performance reviews. Maintain a schedule of key HR dates and ensure managers are reminded of relevant actions and deadlines. Support recruitment, including preparing adverts, arranging interviews and communicating with candidates. Coordinate references, right-to-work checks, DBS and other pre-employment checks. Prepare contracts, offer letters and other employment documentation. Coordinate onboarding and ensure induction and training requirements are completed. Act as a first point of contact for routine HR queries and liaise with our external HR advisers, WorkNest, where appropriate. Coordinate staff training and maintain accurate training records. Support a positive, inclusive and well-organised working environment. Handle confidential employee information with a high level of professionalism and discretion. Governance You will provide effective administrative and coordination support to the CEO, Chair and Board of Trustees, including: Maintaining the trustee register and key governance records. Maintaining the annual governance and Board calendar. Coordinating Board, committee and Annual General Meetings. Preparing meeting papers, agendas and supporting documentation. Producing accurate minutes and action logs and ensuring actions are followed up. Maintaining records relating to trustee appointments, terms of office, declarations of interest and conflicts of interest. Supporting the induction and onboarding of new trustees. Supporting the maintenance of governing documents and governance policies. Assisting with Charity Commission, annual reporting and other statutory or organisational requirements. Maintaining governance and policy review schedules and monitoring key deadlines. Keeping up to date with relevant Charity Commission guidance and good governance practice. The role provides administrative and coordination support to the Board and senior management. It does not carry the legal responsibilities of trustees or involve making decisions reserved for the Board. About you We are looking for someone who is highly organised, reliable and comfortable working with confidential and sensitive information. You will have excellent attention to detail and the ability to manage competing priorities and deadlines. You will ideally have previous experience in HR, governance or a similar support role, preferably within a charitable or voluntary sector organisation. You should have: Knowledge of UK employment legislation and good HR practice. Excellent organisational and administrative skills. Strong written and verbal communication skills. Experience maintaining accurate records and managing deadlines. Experience handling confidential information. Good IT skills, including Microsoft 365 and Google Workspace. The ability to work independently and use initiative. A professional, approachable and supportive manner. The ability to work effectively with people at all levels of an organisation. Knowledge of charity governance and Charity Commission requirements. Desirable experience It would be advantageous if you have: A CIPD or relevant HR qualification, or equivalent experience. Experience supporting a Board, governing body or senior leadership team. Experience working in the charity, voluntary or community sector. Experience using HR information systems. Experience maintaining policy schedules, registers and compliance records. Experience supporting recruitment and onboarding.
Citizens Advice Bristol is looking for an enthusiastic and experienced Advice Services Manager to help lead and develop high-quality advice services that make a real difference to people's lives. This is a varied and influential role, working across multiple services and teams to ensure that our clients receive a consistent, accessible and high-quality service. You will play a key role in service planning, operational delivery, performance management and continuous improvement. You will work closely with managers, supervisors, project teams, funders and partner organisations to ensure our services meet agreed targets, contractual requirements and the needs of the communities we support. What you'll be doing You will: Support the design, development and delivery of advice services, ensuring they respond effectively to client needs. Develop and maintain effective operational procedures, workflows, referral routes and service standards. Oversee the delivery of services including Money Advice and Pension Service (MaPS), Macmillan, Immigration and outreach teams. Monitor service performance, including first-contact times, case volumes, caseloads and other key performance indicators. Identify risks, backlogs and areas where services can be improved, taking appropriate action and escalating significant issues where necessary. Produce and coordinate performance reports and dashboards, working closely with the Digital and Data Manager. Ensure case recording and service delivery meet Citizens Advice, funder and quality requirements. Manage and support Project Managers and project staff, while supporting Supervisors and Coordinators with performance, development and learning. Work with colleagues to identify training needs and contribute to workforce development. Build effective relationships with funders, commissioners, statutory organisations, partner organisations and other Citizens Advice services. Support service improvement, operational guidance, policy development and the introduction of more efficient ways of working and digital tools. You will also represent Citizens Advice Bristol at relevant partnership and coordination meetings and help ensure that the experiences and evidence of our clients contribute to local and national research and campaigns. About you We are looking for someone who is self-motivated, collaborative and committed to making a difference. You will have experience of working in advice or another client-facing environment and be confident managing people, services and competing priorities. You will have: Experience of operational advice service delivery and improving or developing services. Strong communication and IT skills, including the ability to use systems and data to support service delivery and reporting. Experience leading and managing staff and volunteers, including recruitment, development and performance management. Strong planning, organisation and problem-solving skills. The ability to analyse complex information and turn it into clear, practical recommendations. Experience of working across multiple teams or sites. Experience of improving processes, implementing change and driving consistency. A strong understanding of advice services, welfare benefits, financial wellbeing or a similar client-facing environment. An understanding of legislation, social trends and local issues that can affect demand for advice services. A commitment to equality, diversity and creating an inclusive working environment. A commitment to the aims and principles of Citizens Advice.
Oct 15, 2026
Full time
Citizens Advice Bristol is looking for an enthusiastic and experienced Advice Services Manager to help lead and develop high-quality advice services that make a real difference to people's lives. This is a varied and influential role, working across multiple services and teams to ensure that our clients receive a consistent, accessible and high-quality service. You will play a key role in service planning, operational delivery, performance management and continuous improvement. You will work closely with managers, supervisors, project teams, funders and partner organisations to ensure our services meet agreed targets, contractual requirements and the needs of the communities we support. What you'll be doing You will: Support the design, development and delivery of advice services, ensuring they respond effectively to client needs. Develop and maintain effective operational procedures, workflows, referral routes and service standards. Oversee the delivery of services including Money Advice and Pension Service (MaPS), Macmillan, Immigration and outreach teams. Monitor service performance, including first-contact times, case volumes, caseloads and other key performance indicators. Identify risks, backlogs and areas where services can be improved, taking appropriate action and escalating significant issues where necessary. Produce and coordinate performance reports and dashboards, working closely with the Digital and Data Manager. Ensure case recording and service delivery meet Citizens Advice, funder and quality requirements. Manage and support Project Managers and project staff, while supporting Supervisors and Coordinators with performance, development and learning. Work with colleagues to identify training needs and contribute to workforce development. Build effective relationships with funders, commissioners, statutory organisations, partner organisations and other Citizens Advice services. Support service improvement, operational guidance, policy development and the introduction of more efficient ways of working and digital tools. You will also represent Citizens Advice Bristol at relevant partnership and coordination meetings and help ensure that the experiences and evidence of our clients contribute to local and national research and campaigns. About you We are looking for someone who is self-motivated, collaborative and committed to making a difference. You will have experience of working in advice or another client-facing environment and be confident managing people, services and competing priorities. You will have: Experience of operational advice service delivery and improving or developing services. Strong communication and IT skills, including the ability to use systems and data to support service delivery and reporting. Experience leading and managing staff and volunteers, including recruitment, development and performance management. Strong planning, organisation and problem-solving skills. The ability to analyse complex information and turn it into clear, practical recommendations. Experience of working across multiple teams or sites. Experience of improving processes, implementing change and driving consistency. A strong understanding of advice services, welfare benefits, financial wellbeing or a similar client-facing environment. An understanding of legislation, social trends and local issues that can affect demand for advice services. A commitment to equality, diversity and creating an inclusive working environment. A commitment to the aims and principles of Citizens Advice.
Citizens Advice Bristol is looking for an organised, detail-focused Finance Officer to join our team and play an important role in keeping our finance function running smoothly. This is a varied and hands-on role, combining bookkeeping, financial administration, reporting and process improvement. Working closely with the Chief Executive, managers and our external accountants, you will help ensure our financial records are accurate, payments are made on time and managers have reliable financial information to support their work. You don't need to be a qualified accountant. We are looking for someone with solid experience in bookkeeping, finance or accounts administration, who enjoys creating order, solving problems and making sure nothing slips through the gaps. What you'll be doing Your responsibilities will include: Maintaining accurate financial records using QuickBooks Processing purchase and sales invoices, credit notes and supplier payments Recording grant income, donations and other receipts Completing monthly bank and balance sheet reconciliations Monitoring cash flow and bank balances Preparing monthly payroll information and processing staff expenses Maintaining pension records Producing monthly management information and supporting budget holders Supporting annual budgeting and audit preparation Maintaining accurate records in line with charity accounting requirements Supporting Gift Aid claims and maintaining clear audit trails Handling financial and payroll information securely and confidentially Reviewing finance processes and identifying opportunities to improve them Providing finance support and guidance to colleagues across the organisation What we're looking for We're looking for someone who takes ownership of their work, enjoys working with detail and understands the importance of accurate and reliable financial information. You will have: Experience in a finance, bookkeeping or accounts administration role Experience processing invoices and supplier payments Experience completing bank reconciliations Experience supporting month-end processes Experience using accounting software such as QuickBooks Knowledge of double-entry bookkeeping and financial controls Excellent Excel and Microsoft Office skills Strong attention to detail and organisational skills The ability to manage competing priorities and work independently Good problem-solving skills and initiative The ability to explain financial information clearly to colleagues who aren't finance specialists A strong understanding of confidentiality and data protection when handling sensitive information You will also be reliable, calm, methodical, approachable and committed to continuous improvement, with a commitment to the values of Citizens Advice and equality, diversity and inclusion. It would be great if you also have An AAT qualification or are currently working towards one Experience working within a charity Knowledge of charity accounting Experience preparing audit files Payroll experience Experience working with grant income and restricted funds
Oct 15, 2026
Full time
Citizens Advice Bristol is looking for an organised, detail-focused Finance Officer to join our team and play an important role in keeping our finance function running smoothly. This is a varied and hands-on role, combining bookkeeping, financial administration, reporting and process improvement. Working closely with the Chief Executive, managers and our external accountants, you will help ensure our financial records are accurate, payments are made on time and managers have reliable financial information to support their work. You don't need to be a qualified accountant. We are looking for someone with solid experience in bookkeeping, finance or accounts administration, who enjoys creating order, solving problems and making sure nothing slips through the gaps. What you'll be doing Your responsibilities will include: Maintaining accurate financial records using QuickBooks Processing purchase and sales invoices, credit notes and supplier payments Recording grant income, donations and other receipts Completing monthly bank and balance sheet reconciliations Monitoring cash flow and bank balances Preparing monthly payroll information and processing staff expenses Maintaining pension records Producing monthly management information and supporting budget holders Supporting annual budgeting and audit preparation Maintaining accurate records in line with charity accounting requirements Supporting Gift Aid claims and maintaining clear audit trails Handling financial and payroll information securely and confidentially Reviewing finance processes and identifying opportunities to improve them Providing finance support and guidance to colleagues across the organisation What we're looking for We're looking for someone who takes ownership of their work, enjoys working with detail and understands the importance of accurate and reliable financial information. You will have: Experience in a finance, bookkeeping or accounts administration role Experience processing invoices and supplier payments Experience completing bank reconciliations Experience supporting month-end processes Experience using accounting software such as QuickBooks Knowledge of double-entry bookkeeping and financial controls Excellent Excel and Microsoft Office skills Strong attention to detail and organisational skills The ability to manage competing priorities and work independently Good problem-solving skills and initiative The ability to explain financial information clearly to colleagues who aren't finance specialists A strong understanding of confidentiality and data protection when handling sensitive information You will also be reliable, calm, methodical, approachable and committed to continuous improvement, with a commitment to the values of Citizens Advice and equality, diversity and inclusion. It would be great if you also have An AAT qualification or are currently working towards one Experience working within a charity Knowledge of charity accounting Experience preparing audit files Payroll experience Experience working with grant income and restricted funds
