ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role. The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation. The Job Reporting to the Head of Learning, this role will: Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence Lead the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives Support the Head of Learning in strategy design and implementation Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly Lead quarterly team updates with both internal and external stakeholders. The Person A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player Experience of cross-functional working and demonstrate good influencing and negotiating skills Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 03, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We are currently recruiting for a Learning and Operations Lead on a full-time, fixed-term basis until 31st March 2026. We are flexible on the location of this role. The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation. The Job Reporting to the Head of Learning, this role will: Hold operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence Lead the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives Support the Head of Learning in strategy design and implementation Assume budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly Lead quarterly team updates with both internal and external stakeholders. The Person A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player Experience of cross-functional working and demonstrate good influencing and negotiating skills Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for an Education Support Manager on a full time, 18-month FTC basis. This position sits within the Education Solutions and Students Support team and we are flexible on the location of this role. The purpose of this role is to ensure that all student and education partners' product development and management activity operates within established parameters and ensure that all products, solutions, and interventions are market-leading, relevant and best-in-class. The Job Reporting to the Education Support Lead, on a day-to-day basis, you'll be involved in the following: Manage entire product lifecycle from strategic planning to tactical activities Be responsible for managing a suite of student and partner related products Review and report on the performance of products Be an expert with respect to the customer, market and the competition Develop customer and market requirements into products and services, built upon research and understanding of target market segments Work with the learner experience, technology, content teams and other internal experts and external third parties to design and develop products The Person We're looking for someone who has: Experience in the professional education industry Demonstrated success in developing E-learning and virtual support resources, with the ability to define requirements and evaluate solutions Excellent knowledge of the product development processes Demonstrated success in launching excellent products A problem-solving approach, with strong analytic and decision-making abilities Exceptional communication skills - both written and verbal, including producing and delivering engaging presentations Strong project management skills Knowledge and experience of trends in learning and education technologies Able to work effectively at all levels in the organisation We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 03, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for an Education Support Manager on a full time, 18-month FTC basis. This position sits within the Education Solutions and Students Support team and we are flexible on the location of this role. The purpose of this role is to ensure that all student and education partners' product development and management activity operates within established parameters and ensure that all products, solutions, and interventions are market-leading, relevant and best-in-class. The Job Reporting to the Education Support Lead, on a day-to-day basis, you'll be involved in the following: Manage entire product lifecycle from strategic planning to tactical activities Be responsible for managing a suite of student and partner related products Review and report on the performance of products Be an expert with respect to the customer, market and the competition Develop customer and market requirements into products and services, built upon research and understanding of target market segments Work with the learner experience, technology, content teams and other internal experts and external third parties to design and develop products The Person We're looking for someone who has: Experience in the professional education industry Demonstrated success in developing E-learning and virtual support resources, with the ability to define requirements and evaluate solutions Excellent knowledge of the product development processes Demonstrated success in launching excellent products A problem-solving approach, with strong analytic and decision-making abilities Exceptional communication skills - both written and verbal, including producing and delivering engaging presentations Strong project management skills Knowledge and experience of trends in learning and education technologies Able to work effectively at all levels in the organisation We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Learning Solutions Manager on a full-time, 18 month fixed-term contract. This position is part of the Qualification Implementation team. We are flexible on the location of this role. The Job Reporting to the Head of Qualification Implementation on a day-to-day basis, you'll be involved in the following: Develop ACCA's employability modules as required, to ensure future members are supported effectively throughout the ACCA qualification Support the implementation of ACCA's strategic project (Innovations in Learning and Assessment - ILA) and approach to employability modules Manage the end-to-end delivery and development process for modules from idealisation to launch, including aligning the work of subject matter experts, learning technologists and instructional designers Track and monitor performance against agreed KPIs to ensure the commercial success of ILA initiatives Analyse market research and trends in learning to identify new opportunities to expand the employability module portfolio The Person We're looking for someone who: Demonstrable experience of managing the end-to-end process of developing digital interventions, including concept scoping, storyboarding, instructional design, technical subject matter authoring and platform implementation A proven track record in a learning environment with an interest in professional development, ideally with finance-related exposure Up-to-date understanding and interest in current learning and development trends and technologies Experience in using learning and content management systems and tools to deploy learning solutions The ability to deal effectively with large volumes of work to strict deadlines by having a well-organised, logical and methodical approach, managing self and others Excellent organisational and planning skills, with the ability to multi-task and meet deadlines Excellent written and verbal communication skills with a keen eye for detail We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 03, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Learning Solutions Manager on a full-time, 18 month fixed-term contract. This position is part of the Qualification Implementation team. We are flexible on the location of this role. The Job Reporting to the Head of Qualification Implementation on a day-to-day basis, you'll be involved in the following: Develop ACCA's employability modules as required, to ensure future members are supported effectively throughout the ACCA qualification Support the implementation of ACCA's strategic project (Innovations in Learning and Assessment - ILA) and approach to employability modules Manage the end-to-end delivery and development process for modules from idealisation to launch, including aligning the work of subject matter experts, learning technologists and instructional designers Track and monitor performance against agreed KPIs to ensure the commercial success of ILA initiatives Analyse market research and trends in learning to identify new opportunities to expand the employability module portfolio The Person We're looking for someone who: Demonstrable experience of managing the end-to-end process of developing digital interventions, including concept scoping, storyboarding, instructional design, technical subject matter authoring and platform implementation A proven track record in a learning environment with an interest in professional development, ideally with finance-related exposure Up-to-date understanding and interest in current learning and development trends and technologies Experience in using learning and content management systems and tools to deploy learning solutions The ability to deal effectively with large volumes of work to strict deadlines by having a well-organised, logical and methodical approach, managing self and others Excellent organisational and planning skills, with the ability to multi-task and meet deadlines Excellent written and verbal communication skills with a keen eye for detail We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We are currently recruiting for a Qualification Content Lead - Taxation on a full-time, 18-month fixed-term basis. We are flexible on the location of this role as we operate a 'digital first' approach. QCLs lead the development of both syllabus and assessment and ensure the external examining team deliver innovative, relevant and rigorous syllabuses and assessments for ACCA future members and any additional qualifications required by existing ACCA members globally. The Job Reporting to the Qualification Content Manager, this role includes: Setting a clear and appropriate syllabus and learning outcomes for the allocated subject area to ensure that learners are well prepared to sit an assessment Holding ultimate responsibility for ensuring assessments are of the highest quality Developing assessment models for each session, recognising multiple complex factors including the content and style of the assessments, the relevance, level and syllabus coverage and consistency within assessments Leading other members of the examining team throughout this process and liaising on proposed changes Ownership of the finalisation of assessments at the exam panel meetings, providing detailed input to requirements and scenarios, to ensure each assessment meets ACCA and all regulatory requirements Ensuring all examinable documents are up to date and technical articles are produced to cover new legislation or other changes Leading marking standardisation meetings for the portfolio of exams after each exam session Supporting the selection of external examining team members and leading on training and feedback Responsibility for ensuring all developments in the profession which relate to the subject discipline, including any legislative or regulatory changes are considered and included as appropriate Responsibility for leading as the subject matter expert in developing new syllabus content and new examination content, leading the examining teams through change. The Person Excellent technical understanding of the relevant syllabus subject (Taxation) A professional accountancy, and/or tax qualification or equivalent, obtained mainly with good first time passes and post qualification tax experience, either in practice or via teaching, is desirable. Strong people skills with the ability to build strong relationships with colleagues internally and externally The ability to deal effectively with work volumes, to strict deadlines Particularly good word processing and Excel skills Professionalism to act as an ambassador for ACCA in external meetings such as the Annual Tutor Conference, marking standardisation meetings and regulator meetings Excellent written and verbal communication skills. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 02, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We are currently recruiting for a Qualification Content Lead - Taxation on a full-time, 18-month fixed-term basis. We are flexible on the location of this role as we operate a 'digital first' approach. QCLs lead the development of both syllabus and assessment and ensure the external examining team deliver innovative, relevant and rigorous syllabuses and assessments for ACCA future members and any additional qualifications required by existing ACCA members globally. The Job Reporting to the Qualification Content Manager, this role includes: Setting a clear and appropriate syllabus and learning outcomes for the allocated subject area to ensure that learners are well prepared to sit an assessment Holding ultimate responsibility for ensuring assessments are of the highest quality Developing assessment models for each session, recognising multiple complex factors including the content and style of the assessments, the relevance, level and syllabus coverage and consistency within assessments Leading other members of the examining team throughout this process and liaising on proposed changes Ownership of the finalisation of assessments at the exam panel meetings, providing detailed input to requirements and scenarios, to ensure each assessment meets ACCA and all regulatory requirements Ensuring all examinable documents are up to date and technical articles are produced to cover new legislation or other changes Leading marking standardisation meetings for the portfolio of exams after each exam session Supporting the selection of external examining team members and leading on training and feedback Responsibility for ensuring all developments in the profession which relate to the subject discipline, including any legislative or regulatory changes are considered and included as appropriate Responsibility for leading as the subject matter expert in developing new syllabus content and new examination content, leading the examining teams through change. The Person Excellent technical understanding of the relevant syllabus subject (Taxation) A professional accountancy, and/or tax qualification or equivalent, obtained mainly with good first time passes and post qualification tax experience, either in practice or via teaching, is desirable. Strong people skills with the ability to build strong relationships with colleagues internally and externally The ability to deal effectively with work volumes, to strict deadlines Particularly good word processing and Excel skills Professionalism to act as an ambassador for ACCA in external meetings such as the Annual Tutor Conference, marking standardisation meetings and regulator meetings Excellent written and verbal communication skills. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Senior Insights Support Officer on a full time, 12-month fixed term contract basis. This position will be supporting a maternity cover role and sits within the Policy and Insights team, based in our London Office, although we are flexible on the location of this role. The Job Reporting to the Insights Support Manager, on a day-to-day basis, you'll be involved in the following: Actively managing the governance and operational processes for the delivery of thought leadership activities as detailed in P&I's operational plans Actively managing the team support processes, ensuring that they are fit-for-purpose and effectively meet the needs of the team Managing the process for contract provision within the team in conjunction with the other insight support team members Managing the end-to-end process for P&I-led surveys, working in partnership with others to deliver an achievable annual schedule As part of the insights support team, providing support and cover when required on policy development Ensuring that all team management information is accurate and readily available including appropriate flagging of risks and issues Managing an effective review process for research output Assisting with the team financial and strategic planning to ensure that elements of operational delivery are considered in both detailed team and wider annual business planning Providing support to the business to maximise the impact of thought leadership activities through engagement and information sharing. The Person We're looking for someone who: Has an understanding of the role of professional bodies, or knowledge of accountancy advantageous Is an excellent communicator with influencing skills, including working with senior level staff Has excellent analytical/numeracy skills with the ability to interpret and clearly present information to enable effective decision making Is highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail Is able to identify risks, understand potential impacts and know when to escalate Has experience in developing and implementing process improvements Has experience of successfully engaging with senior internal stakeholders to gather information and understand requirements Experience working in a professional body or membership organisation, or the not-for-profit sector would be advantageous. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 02, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Senior Insights Support Officer on a full time, 12-month fixed term contract basis. This position will be supporting a maternity cover role and sits within the Policy and Insights team, based in our London Office, although we are flexible on the location of this role. The Job Reporting to the Insights Support Manager, on a day-to-day basis, you'll be involved in the following: Actively managing the governance and operational processes for the delivery of thought leadership activities as detailed in P&I's operational plans Actively managing the team support processes, ensuring that they are fit-for-purpose and effectively meet the needs of the team Managing the process for contract provision within the team in conjunction with the other insight support team members Managing the end-to-end process for P&I-led surveys, working in partnership with others to deliver an achievable annual schedule As part of the insights support team, providing support and cover when required on policy development Ensuring that all team management information is accurate and readily available including appropriate flagging of risks and issues Managing an effective review process for research output Assisting with the team financial and strategic planning to ensure that elements of operational delivery are considered in both detailed team and wider annual business planning Providing support to the business to maximise the impact of thought leadership activities through engagement and information sharing. The Person We're looking for someone who: Has an understanding of the role of professional bodies, or knowledge of accountancy advantageous Is an excellent communicator with influencing skills, including working with senior level staff Has excellent analytical/numeracy skills with the ability to interpret and clearly present information to enable effective decision making Is highly organised, logical and methodical approach to work with an emphasis on accuracy and attention to detail Is able to identify risks, understand potential impacts and know when to escalate Has experience in developing and implementing process improvements Has experience of successfully engaging with senior internal stakeholders to gather information and understand requirements Experience working in a professional body or membership organisation, or the not-for-profit sector would be advantageous. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Learning Designer on a full-time, 18 month fixed-term contract. This position is part of the Qualification Implementation team. We are flexible on the location of this role. The Job Reporting to the Head of Qualification Implementation on a day-to-day basis, you'll be involved in the following: Create engaging learning and formative assessment based on solid pedagogical theory and instructional design principles Design storyboards and branded templates for learning including Rise, Storyline etc. Produce clear and concise briefs for course developers and collaborate with external consultants to deliver high-quality learning content Create detailed course structures with learning outcomes and a clearly defined design approach Understand best practices to ensure learning developed is customer-focused, pedagogically sound and incorporates future trends Working closely with subject matter experts and solutions manager to produce high-quality learning content using learning creation tools suitable for deployment on ACCA's LMS platform(s) The Person We're looking for someone who: Up-to-date understanding of the latest developments in online and digital education, including application of theories, models and psychology related to how people learn Ability to identify learner types (using personas, user stories, empathy mapping or other methods) and use them to incorporate into learning solutions Demonstrable experience of the end-to-end process of developing digital interventions, including concept scoping, content structuring, ordering and sequencing, storyboarding, instructional design, technical subject matter authoring and platform implementation Excellent writing skills - including script writing, storytelling, speaker notes, etc The ability to deal effectively with large volumes of work to strict deadlines by having a well-organised, logical and methodical approach, managing self and others High-level knowledge of other areas, including UX principles, visual design, video production, and gamification We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
Jul 02, 2025
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. We're currently looking for a Learning Designer on a full-time, 18 month fixed-term contract. This position is part of the Qualification Implementation team. We are flexible on the location of this role. The Job Reporting to the Head of Qualification Implementation on a day-to-day basis, you'll be involved in the following: Create engaging learning and formative assessment based on solid pedagogical theory and instructional design principles Design storyboards and branded templates for learning including Rise, Storyline etc. Produce clear and concise briefs for course developers and collaborate with external consultants to deliver high-quality learning content Create detailed course structures with learning outcomes and a clearly defined design approach Understand best practices to ensure learning developed is customer-focused, pedagogically sound and incorporates future trends Working closely with subject matter experts and solutions manager to produce high-quality learning content using learning creation tools suitable for deployment on ACCA's LMS platform(s) The Person We're looking for someone who: Up-to-date understanding of the latest developments in online and digital education, including application of theories, models and psychology related to how people learn Ability to identify learner types (using personas, user stories, empathy mapping or other methods) and use them to incorporate into learning solutions Demonstrable experience of the end-to-end process of developing digital interventions, including concept scoping, content structuring, ordering and sequencing, storyboarding, instructional design, technical subject matter authoring and platform implementation Excellent writing skills - including script writing, storytelling, speaker notes, etc The ability to deal effectively with large volumes of work to strict deadlines by having a well-organised, logical and methodical approach, managing self and others High-level knowledge of other areas, including UX principles, visual design, video production, and gamification We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA is the Association of Chartered Certified Accountants. We're the world's most forward-thinking professional accountancy body. Since we were founded in 1904, we have led the global accountancy profession and expanded to over 1,500 employees in 50+ countries, meaning we're a truly global organisation. Our people enjoy a working environment that is dynamic, human, and connected, and have a strong focus on being innovative and forward-thinking and creating value for our students and members. We're currently looking for a Customer Operations Administrator on a full time, permanent basis. This position sits within the Customer Operations department based in Glasgow. This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership. The job Reporting to the Team Manager, on a day-to-day basis you'll be involved in the following: · Assisting our customers with their requests for support in maintaining their membership with ACCA. · Ensuring the highest quality of service is provided at all times through emails & calls whilst working within our agreed service levels. · Providing a professional first point resolution to our customers. · Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism · Contribute to the continuous improvement of current processes and procedures The person We're looking for someone who has the following skills/experience: · Experience of working in a customer focused role with assessment and administration responsibilities. · Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service · Highly organised, logical and methodical approach to work · An emphasis on accuracy and attention to detail · The ability to Identify and act on opportunities to improve the customer experience · A positive attitude and approach to work · Ability to multi-task using different systems · Good knowledge of Microsoft Office Systems · The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home · Rotational weekend work (one weekend in three) is required. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://uk/en/about-us/work-for-us.html.
Dec 04, 2021
Full time
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA is the Association of Chartered Certified Accountants. We're the world's most forward-thinking professional accountancy body. Since we were founded in 1904, we have led the global accountancy profession and expanded to over 1,500 employees in 50+ countries, meaning we're a truly global organisation. Our people enjoy a working environment that is dynamic, human, and connected, and have a strong focus on being innovative and forward-thinking and creating value for our students and members. We're currently looking for a Customer Operations Administrator on a full time, permanent basis. This position sits within the Customer Operations department based in Glasgow. This is an exciting opportunity to join our Member Support team who are responsible for Providing the best in service for our valued members, through the administration of process requests and providing advice to create a great customer experience. We also assist our affiliates on the requirements & steps needs to attain ACCA membership. The job Reporting to the Team Manager, on a day-to-day basis you'll be involved in the following: · Assisting our customers with their requests for support in maintaining their membership with ACCA. · Ensuring the highest quality of service is provided at all times through emails & calls whilst working within our agreed service levels. · Providing a professional first point resolution to our customers. · Be an ambassador for ACCA, treating all internal and external customers with respect while always maintaining professionalism · Contribute to the continuous improvement of current processes and procedures The person We're looking for someone who has the following skills/experience: · Experience of working in a customer focused role with assessment and administration responsibilities. · Excellent interpersonal, communication and influencing skills with a track record for providing first class customer service · Highly organised, logical and methodical approach to work · An emphasis on accuracy and attention to detail · The ability to Identify and act on opportunities to improve the customer experience · A positive attitude and approach to work · Ability to multi-task using different systems · Good knowledge of Microsoft Office Systems · The role may be home based in line with current government guidelines therefore you must be able to take all forms of contact including telephone calls at home · Rotational weekend work (one weekend in three) is required. We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://uk/en/about-us/work-for-us.html.
