The Harrow club

About the Charity Based in Notting Hill and operating satellite clubs, the Harrow Club works across Kensington, Chelsea, Hammersmith and Fulham, helping young people to recognise their full potential. Wth a focus on educational exclusion, street work and safe spaces and pathways to opportunity, we are pioneering new ways of engaging young people and addressing the challenges and opportunities of modem London. About the Role We are lookingfor a friendly, organised and reliable individualtojoin ourteam as a Receptionist / Frontof House Administrator. You will be the first point of contact for young people, parents, visitors, customers, partners and colleagues, helping to ensure our building remains welcoming, safe and well organised throughout the day. This varied role combines reception, customer service and administration responsibilities. You will support visitors, telephone enquiries, room bookings, incomingpost, fleet vehicle records and general administrative tasks, while helpingto ensure the smooth day-to-day operation of the building. What You Will Be Doing Welcoming visitors and directing them to the appropriate room, activity or member of staff. Answering telephone enquiries, taking messages and directing enquiries to the appropriate team. Supporting room bookings and venue-hire enquiries. Managing visitor sign-in/sign-out procedures and reception records. Handling incoming post and deliveries. Managing fleet vehicle keys and vehicle usage records. Providing administrative and practical support to meetings, projects and teams. Supporting routine cash and card payments, administration and data-entry tasks. Reporting safeguarding, behaviour, security, facilities or maintenance concerns. Working closely with the other receptionist to ensure effective communication and shift handovers. Contributing to a safe, welcoming and professional environment for young people, visitors and colleagues. Essential Criteria To be successful in this role, you should be able to demonstrate: Experience in a reception, Front of House, customer service, administration or similar role. Excellent verbal and written communication skills. A professional and customer-focused approach when dealing with visitors, customers and colleagues. Experience handling telephone enquiries and taking accurate messages. Good organisational skills and the ability to manage several tasks simultaneously. Strong attention to detail and the ability to maintain accurate records. Confidence using email, Microsoft Office applications and basic spreadsheets or data-entry systems. The ability to work independently, use initiative and recognise when matters should be escalated to a manager Or another team. The ability to handle confidential and sensitive information appropriately. Reliability, punctuality and the ability to work effectively as part Of a team. A commitment to safeguarding, equality, diversity and inclusion. The ability to work the required shift pattern and contribute to effective handovers between shifts Working Pattern The role forms part of a two-person reception team providing reception coverfrom 8:30am to 6:00pm. Monday to Friday. The shifts are: A 30-minute overlap between shifts supports communication, continuity and effective handover between reception staff. Applicants should be able to work flexibly across the agreed rota. Please refer to the attached job descriptions for full details on the role. Please note that the recruitment process will consist of: First Interview (in person): Mon 9th and Tue 10thNovember 2026 Second Interview and Practical Task: Week commencing 16th November 2026 Applicants are encouraged to ensure they are available on these dates before applying.

Building Facilities Manager & Health & Safety Officer Salary: £33,000-£37,000 per annum, depending on experience and qualifications Location: London W10 Contract: Permanent, Full-time Hours: Full-time, with a usual start time of 7:30am. Flexibility for occasional earlier starts and evening work is required to meet operational needs. As a key holder, the postholder may occasionally be required to open the building outside normal hours. Reports to: Head of Finance & Administration Direct Reports: FOH Team and Building Manager Assistant Our Charity : The Harrow Club is a West London youth charity dedicated to creating positive futures for young people. Through our youth clubs, targeted programmes and community activities, we provide safe spaces, trusted support and opportunities for young people to learn, grow and achieve their potential. About the Role : We are looking for an experienced, proactive and practical Building Facilities Manager & Health & Safety Officer to oversee the day-to-day management, maintenance and safety of our premises. Our building is at the heart of our work with young people and the wider community. This role is responsible for ensuring our facilities remain safe, compliant, welcoming and well maintained. The role combines facilities management, contractor management, Health & Safety oversight and leadership of a small operational team. Based within a Grade II listed building, you will work closely with colleagues, contractors and service providers to ensure the smooth running of the organisation's facilities and services. We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We recruit based on the skills, experience and suitability of each candidate for the role and do not discriminate on the basis of sex, gender, gender reassignment, race, disability, age, sexual orientation, religion or belief, marriage or civil partnership, pregnancy or maternity, or any other protected characteristic. If you require reasonable adjustments during the recruitment process, please let us know and we will be happy to discuss how we can support you.