Experienced Hire Customer Success London, United Kingdom Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants. This is an opportunity to shape a new program, making a meaningful impact on our consultants' careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals. This role is based at our 20 Fenchurch Street office in London. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. To be successful in this role, you will: Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team. Lead the creation and execution of the department's Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth. Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback. Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career. Drive these processes through high frequency consultant interaction and engagement with internal stakeholders. Oversee and improve systems and processes to develop, evaluate, and retain top talent. Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics. Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors. Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don't interfere with client-facing activities. Serve as an expert point of contact and career resource for consultants on an ongoing basis. Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results. You have a bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field. You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment. You're a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment. Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes. You're adept at navigating challenging situations and driving conversations toward resolution. You have proven experience in managing a pool of resources in a consulting and professional services organization. Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers. Passion for continuous improvement. Possess humility and continual drive for learning. Collaborative and support others; you do not view the world as a zero-sum game. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit . Nasdaq: APPN Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Jun 28, 2025
Full time
Experienced Hire Customer Success London, United Kingdom Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things. In this newly created role within our Customer Success team, we are embarking on an exciting initiative designed to invest in and support the professional development and advancement of our consultants. This is an opportunity to shape a new program, making a meaningful impact on our consultants' careers while ensuring operational excellence within Customer Success. This role requires someone who can proactively guide and empower consultants to develop capabilities in their role while aligning talent strategies with organizational and department goals. This role is based at our 20 Fenchurch Street office in London. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian. To be successful in this role, you will: Develop the frameworks, processes, documentations and guides to help establish the role within the Customer Success team. Lead the creation and execution of the department's Career Management program supporting consultants professional growth, skill development and career progression. Ensuring both career aspirations and business needs are aligned and empower our consultants' growth. Serve as a trusted resource for consultants, offering guidance and facilitating career growth, performance management, and proactive feedback. Career Manager will guide consultants through their learning and development journey, advising them on training or engagement opportunities that will help advance their career. Drive these processes through high frequency consultant interaction and engagement with internal stakeholders. Oversee and improve systems and processes to develop, evaluate, and retain top talent. Work closely with Customer Success global leaders to align talent initiatives with regional needs and metrics. Career Manager will be the consultant's advocate in the performance management processes. They will administer and enhance processes for feedback, performance reviews, and promotion calibrations in collaboration with our Project Engagement Managers and Technical Advisors. Ensure internal processes (e.g., feedback, timesheets, compliance, etc.) are efficient, well-managed, and don't interfere with client-facing activities. Serve as an expert point of contact and career resource for consultants on an ongoing basis. Solicit and facilitate regular feedback reviews designed to improve management, employee satisfaction, productivity, and business results. You have a bachelor's degree in Human Resources, Business Administration, Psychology, Organization Development, or a related field. You bring 5-7 years of experience in Human Resources, Talent Management, or Career Counseling, preferably within a consulting or professional services environment. You're a people person, capable of providing proactive 1-on-1 counsel to 50 consultants, promoting a positive and productive work environment. Detail-oriented, highly organized, and excel at setting up meetings, tracking goals, and managing processes. You're adept at navigating challenging situations and driving conversations toward resolution. You have proven experience in managing a pool of resources in a consulting and professional services organization. Facilitative working style; you excel working in a place characterized by ambiguity and unknowns. You lead with questions, not only answers. Passion for continuous improvement. Possess humility and continual drive for learning. Collaborative and support others; you do not view the world as a zero-sum game. Tools and Resources Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. About Appian Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations-resulting in better growth and superior customer experiences. For more information, visit . Nasdaq: APPN Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email . Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
As a member of the Cloud Database Deployment Team, you will be responsible for the deployment, configuration and maintenance of numerous MySQL and MariaDB instances. You will ensure that thousands of customer database instances are available and maintained completely automatically without any human interaction. You will work alongside DBAs to recommend and implement changes to the deployment and the configuration of the databases. You are required to maintain and enhance existing test suites with emphasis on paying attention to details. You will also be responsible for the High Availability deployments with multiple instances clustered together in leader/replica topology and automatic failover of failed nodes. You will maintain the outageless upgrade of these databases to provide 24/7 availability. You will also develop monitoring frameworks to ensure continuous operation of the databases and early detection of issues before they become bigger problems. What is Appian? Appian is a low-code application platform that lets businesses rapidly build powerful cloud and mobile apps with flexible, visual models instead of clunky custom code. Appian provides full stack automation, uniting humans, bots, and AI workflows. Appian's philosophy of "Data Anywhere" gives our customers the flexibility to integrate data from multiple systems into a single user interface without requiring data migration. All of these differentiators rely on the power provided by the underlying software components that this position will guide and shape from a requirements perspective. What you'll do: Develop scripts to automate everything. Implement monitoring and alerting capabilities. Be responsible for the operation and maintenance of 2000+ MySQL/MariaDB instances. Troubleshoot database problems (e.g performance, high availability and failover), develop tools to expedite resolution of problems (e.g. recover failed instances), and recommend solutions to prevent problems occuring in the first place. Work with DBAs to enhance and solidify the database deployments. Research and evaluate technologies to adopt into our technology stack. Learn/grow your DBA skills. About you: You are an efficient and elegant coder, ideally with 5+ years of strong experience. You are well versed in unix operating systems and have deep experience with scripting languages such as bash, python, perl, etc. You are familiar with higher level languages such as Java, C#, Kotlin, etc. Automation is your principle. You strive to automate all deployment tasks. You are detail oriented, you analyze problems from all aspects and ensure no line of code is deployed without complete and thorough testing. You have a working knowledge of Docker and related technologies. Familiarity with MySQL, MariaDB, and high availability concepts is a big plus. Familiarity with AWS is desired. Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker,Pay Transparency Nondiscrimination: #LI-CC3
Dec 01, 2021
Full time
As a member of the Cloud Database Deployment Team, you will be responsible for the deployment, configuration and maintenance of numerous MySQL and MariaDB instances. You will ensure that thousands of customer database instances are available and maintained completely automatically without any human interaction. You will work alongside DBAs to recommend and implement changes to the deployment and the configuration of the databases. You are required to maintain and enhance existing test suites with emphasis on paying attention to details. You will also be responsible for the High Availability deployments with multiple instances clustered together in leader/replica topology and automatic failover of failed nodes. You will maintain the outageless upgrade of these databases to provide 24/7 availability. You will also develop monitoring frameworks to ensure continuous operation of the databases and early detection of issues before they become bigger problems. What is Appian? Appian is a low-code application platform that lets businesses rapidly build powerful cloud and mobile apps with flexible, visual models instead of clunky custom code. Appian provides full stack automation, uniting humans, bots, and AI workflows. Appian's philosophy of "Data Anywhere" gives our customers the flexibility to integrate data from multiple systems into a single user interface without requiring data migration. All of these differentiators rely on the power provided by the underlying software components that this position will guide and shape from a requirements perspective. What you'll do: Develop scripts to automate everything. Implement monitoring and alerting capabilities. Be responsible for the operation and maintenance of 2000+ MySQL/MariaDB instances. Troubleshoot database problems (e.g performance, high availability and failover), develop tools to expedite resolution of problems (e.g. recover failed instances), and recommend solutions to prevent problems occuring in the first place. Work with DBAs to enhance and solidify the database deployments. Research and evaluate technologies to adopt into our technology stack. Learn/grow your DBA skills. About you: You are an efficient and elegant coder, ideally with 5+ years of strong experience. You are well versed in unix operating systems and have deep experience with scripting languages such as bash, python, perl, etc. You are familiar with higher level languages such as Java, C#, Kotlin, etc. Automation is your principle. You strive to automate all deployment tasks. You are detail oriented, you analyze problems from all aspects and ensure no line of code is deployed without complete and thorough testing. You have a working knowledge of Docker and related technologies. Familiarity with MySQL, MariaDB, and high availability concepts is a big plus. Familiarity with AWS is desired. Appian Corporation is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker,Pay Transparency Nondiscrimination: #LI-CC3
Appian, a recognized leader in low-code automation, provides a new way to make applications by enabling companies to quickly adapt to change. We help organizations automate and transform their businesses by creating new apps from scratch, or by connecting and enhancing existing systems all up to 10X faster than traditional development. We combine people, technologies, and data in a single workflow to maximize companies' resources and improve business results. At Appian, we're seeking to grow our culture of passion, energy, and innovation; Empowered by the the best idea wins, we thrive on collaboration and a culture of dissent, encouraging all employees to challenge and elevate one another. We strive for diversity and inclusion through continued education and a commitment to equity. Senior Market Intelligence Analyst - EMEA. Appian is seeking an experienced and innovative professional to join the Market Intelligence team in the role of Senior Market Intelligence Analyst EMEA. Reporting to the Senior Director of Market Intelligence and Strategy, this role is critical to supporting the Market Intelligence Team and the company. Combine exceptional research, analytical, and people skills to: : Conduct holistic competitor research across competitor's software capabilities, financials, marketing and GTM approaches, pricing and sales tactics. Develop profiles of competitors that include recommended positioning, strategies, strengths and weaknesses. Develop and deliver training to Sales and Partners on the market and competitors. Field inquiries from sales, marketing, product management and executive management. Coach sales teams with regards to competitive strategies. Conduct market research as directed on related products including market sizing, buyer needs, affinity with Appian's business and SWOT analysis. Establish and manage an external win-loss interview and analysis program. Conduct win interviews of buyers of Appian's products and services. Deliver win-loss analysis presentations to senior management. Incorporate findings into Appian's competitive approach. Summarize market events for senior management and sales including competitor earnings, conferences, mergers and acquisitions and other market-related news. About You: : 5-8 years of experience working in the enterprise software market in marketing or sales. Prior experience as an analyst, or in market research is required. Strong understanding of enterprise software technologies and the related valued propositions. This could include PaaS (Platform as a Service), Case Management, BPM, Business Rules, Low-Code Platforms, RPA and AI. Hands-on experience with enterprise software. Exceptional writing and presentation skills. Experience writing marketing materials, developing presentations and sales tools. Experience supporting a sales organization. Experience managing a win-loss program, including interviewing buyers, analyzing the reasons companies win and lose sales. Must have experience selecting and managing a win-loss service provider. Experience researching market sizes and growth rates for technologies across geographies, verticals, company size and use cases. Experience researching buyer needs and developing personas or target customer types. Self-starter. Can learn technology quickly and leverage available resources to continually learn. About Us: Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as aWashington Post Top Workplacefor seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success. Appian Corporation is anequalopportunity/affirmative actionemployer. All qualified applicants will receive consideration foremploymentwithout regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker,Pay Transparency Nondiscrimination. If you need a reasonable accommodation for any part of the employment process, please contact us by email know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Dec 01, 2021
Full time
Appian, a recognized leader in low-code automation, provides a new way to make applications by enabling companies to quickly adapt to change. We help organizations automate and transform their businesses by creating new apps from scratch, or by connecting and enhancing existing systems all up to 10X faster than traditional development. We combine people, technologies, and data in a single workflow to maximize companies' resources and improve business results. At Appian, we're seeking to grow our culture of passion, energy, and innovation; Empowered by the the best idea wins, we thrive on collaboration and a culture of dissent, encouraging all employees to challenge and elevate one another. We strive for diversity and inclusion through continued education and a commitment to equity. Senior Market Intelligence Analyst - EMEA. Appian is seeking an experienced and innovative professional to join the Market Intelligence team in the role of Senior Market Intelligence Analyst EMEA. Reporting to the Senior Director of Market Intelligence and Strategy, this role is critical to supporting the Market Intelligence Team and the company. Combine exceptional research, analytical, and people skills to: : Conduct holistic competitor research across competitor's software capabilities, financials, marketing and GTM approaches, pricing and sales tactics. Develop profiles of competitors that include recommended positioning, strategies, strengths and weaknesses. Develop and deliver training to Sales and Partners on the market and competitors. Field inquiries from sales, marketing, product management and executive management. Coach sales teams with regards to competitive strategies. Conduct market research as directed on related products including market sizing, buyer needs, affinity with Appian's business and SWOT analysis. Establish and manage an external win-loss interview and analysis program. Conduct win interviews of buyers of Appian's products and services. Deliver win-loss analysis presentations to senior management. Incorporate findings into Appian's competitive approach. Summarize market events for senior management and sales including competitor earnings, conferences, mergers and acquisitions and other market-related news. About You: : 5-8 years of experience working in the enterprise software market in marketing or sales. Prior experience as an analyst, or in market research is required. Strong understanding of enterprise software technologies and the related valued propositions. This could include PaaS (Platform as a Service), Case Management, BPM, Business Rules, Low-Code Platforms, RPA and AI. Hands-on experience with enterprise software. Exceptional writing and presentation skills. Experience writing marketing materials, developing presentations and sales tools. Experience supporting a sales organization. Experience managing a win-loss program, including interviewing buyers, analyzing the reasons companies win and lose sales. Must have experience selecting and managing a win-loss service provider. Experience researching market sizes and growth rates for technologies across geographies, verticals, company size and use cases. Experience researching buyer needs and developing personas or target customer types. Self-starter. Can learn technology quickly and leverage available resources to continually learn. About Us: Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world's largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as aWashington Post Top Workplacefor seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian's success. Appian Corporation is anequalopportunity/affirmative actionemployer. All qualified applicants will receive consideration foremploymentwithout regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Appian will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their coworker,Pay Transparency Nondiscrimination. If you need a reasonable accommodation for any part of the employment process, please contact us by email know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.