M&G plc.

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role: The Global Risk & Controls Manager role is an exciting opportunity to join a first line risk team who are responsible for supporting the Chief Customer & Innovation Officer and their senior leadership team in demonstrating they are in control of their business function. This includes ensuring the Global Customer & Innovation function remains compliant with appropriate UK & Global policy, regulations, and within risk appetites of M&G plc. The role includes the responsibility for providing active support across the function to ensure our people operate within agreed UK & Global compliance, operational and regulatory requirements. There is accountability for driving the design, embedding, reporting & continual improvement of a global Customer & Innovation risk and control framework and culture across the function. Focusing on the identification, analysis and reporting on the management of our risk and controls by the senior leadership team. This includes making recommendations to the senior leadership team for enhancements to further strengthen controls where appropriate. Plus providing supportive challenge to the senior leadership team to ensure the function can demonstrate operating within M&G plc's risk appetite. Understanding the broader M&G plc business, external UK & Global markets, with a global understanding of regulations and risk & control management is crucial. As is the ability to remain resilient and positive with a desire to continually improve the risk & control framework effectiveness. An ability to quickly engage and build positive "can do" relationships across multiple internal M&G plc global business functions is critical, with the ability to influence multiple business function stakeholders, in a matrix and agile environment, continually driving transparent accountability and action oriented support and reporting to the senior leadership team and their teams. A crucial element of the role is the ability to lead by example, always with integrity, demonstrating what does good look like in risk management and risk culture, driving high standard delivery consistently and at pace and taking a hands on approach to support the Customer & Innovation teams. An outcomes focused mindset is critical. Key Work Level Accountabilities: Manager or Expert: For people managers, accountable for leading and motivating others to ensure quality of delivery to clients, customers and stakeholders. For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise and engaging in a simple to understand approach. Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for clients, customers, reputation, cost and risk. Manages conflicts that may impact delivery to resolution. Challenges, in a supportive manner, upwards given knowledge of delivery and awareness of complex systems and the broader picture. Identifies and anticipates need for changes to continuously improve quality and efficiency of output within the global risk & controls framework. Leads resources and risks using expert UK & Global judgment, know-how and experience. Key Responsibilities for this role: To maintain and enhance Customer & Innovation's global control environment with a continual drive to improve customer, client & adviser outcomes. To identify, assess, manage and report risks within the Customer & Innovation's risk & control framework, consistent with the principles of I Am Managing Risk (IAMR). To provide support to the Customer & Innovation leadership and their teams in managing their UK & Global risk & controls transparently so they can evidence they are in control. To ensure the Customer & Innovation business function operates within agreed risk appetite of M&G plc and complies with agreed policies (both internal, UK & Global regulations). To provide subject matter expert support to Customer & Innovation in the design and operation of their controls, driving a Customer & Innovation culture of continuous risk & control management improvement. To support risk & control analyst(s) in overseeing the senior leadership team's controls, including completion of control testing with associated reporting on. To oversee and/or provide notifiable events management coordination and reporting. To work collaboratively with colleagues across the M&G plc business, and across programmes and projects. To liaise with the Compliance/Operational risk & GWIA teams aligned to the Customer & Innovation business function and ensuring the function is operating within established M&G plc 2nd Line risk guidance. To liaise, share and adopt best practice with our peers across M&G plc , the wider M&G plc business & wider external industry global best practices. Key Knowledge, Skills and Experience: Detailed knowledge of UK & Global financial services regulatory and legislator frameworks. Detailed knowledge of UK & Global life and pensions products, asset management markets and competitors. Detailed level knowledge of industry best practice, good network /links with external bodies and individuals in the same field. Both UK & Globally. Knowledge of M&G plc products, systems and distribution model would be beneficial. Significant experience in negotiating and influencing senior stakeholders to Executive level and within matrix management structures and operating environments. Significant experience in a Risk & Control management role with UK & Global experience. Significant experience in using risk management tools and methodologies. Experience in risk management automation approaches and delivery and the next generation of risk management approaches. Experience in risk requirements for external acquisitions and artificial intelligence busines systems and platforms within financial services. Experience of working within a regulated environment and across multiple UK & Global regulators. Significant experience of risk analysis, action planning and ensuring action embedding. Be a visible, engaging and approachable risk leader and a role model for the Customer & Innovation business function and wider M&G plc. High level of attention to detail and driving action to conclusion within agreed timelines. High level of communication skills, both verbal, written and visual. Strong ability to challenge where necessary to ensure the highest level of quality is achieved by the area. Strong analytical and organisational skills (both tactical and strategically) with ability to continually and quickly adapt delivery and focus in line with Customer & Innovation's priorities. Positive "can do" attitude, always leading from the front on integrity, doing the right thing with a continual and resilient passion for improving and supporting a senior leadership team. Understanding of the Statement of Principles and Code of Practice. Work Level: Manager or Expert..... click apply for full job details

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role To carry out the co-ordination of project tasks for Mailings & TPA Output processes and undertake as necessary regular 'Business as Usual' (BAU) activities as part of a team. Key Responsibilities To co-ordinate changes to TPA output and manage Ad Hoc mailing tasks for Corporate Actions. To process BAU operational tasks in accordance with published procedures, and in adherence with standardised Daily checklists. To manage requests, issues & queries raised by other internal teams or external Third-Party Administrators, escalating where necessary, and providing updates in a timely manner. To continuously review processes and procedures to ensure they are up to date and fit for purpose. To represent the team on projects when applicable. Key Skills Required Educated to Degree Level and/or previous experience in Financial Services Excellent attention to detail Good communication skills (verbal and written) A flexible and adaptable approach to their work An ability to build good relationships internally and externally An ability to work effectively within a team environment An ability to act under their own initiative Effective analytical skills Client and delivery focus Good planning and organisational skills Effective problem-solving skills The ability to work to defined deadlines Identify and fulfil regulatory requirements applicable to their role Maintain own professional competence Understanding and adherence to Treat Customers Fairly (TCF) requirements An understanding and commitment to the principles of TCF to deliver the best results to customers Knowledge of the Microsoft Office Suite (including Excel and Word) Recruiter - Beth Eckersley Location - Homebased We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role To carry out the co-ordination of project tasks for Mailings & TPA Output processes and undertake as necessary regular 'Business as Usual' (BAU) activities as part of a team. Key Responsibilities To co-ordinate changes to TPA output and manage Ad Hoc mailing tasks for Corporate Actions. To process BAU operational tasks in accordance with published procedures, and in adherence with standardised Daily checklists. To manage requests, issues & queries raised by other internal teams or external Third-Party Administrators, escalating where necessary, and providing updates in a timely manner. To continuously review processes and procedures to ensure they are up to date and fit for purpose. To represent the team on projects when applicable. Key Skills Required Educated to Degree Level and/or previous experience in Financial Services Excellent attention to detail Good communication skills (verbal and written) A flexible and adaptable approach to their work An ability to build good relationships internally and externally An ability to work effectively within a team environment An ability to act under their own initiative Effective analytical skills Client and delivery focus Good planning and organisational skills Effective problem-solving skills The ability to work to defined deadlines Identify and fulfil regulatory requirements applicable to their role Maintain own professional competence Understanding and adherence to Treat Customers Fairly (TCF) requirements An understanding and commitment to the principles of TCF to deliver the best results to customers Knowledge of the Microsoft Office Suite (including Excel and Word) Recruiter - Beth Eckersley Location - Homebased We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

Responsibilities: Key member of the Performance Analytics team to supporting the product return by providing the Aladdin attribution and contributions reporting for M&G Plc Funds Delivering performance reports on a timely basis with a high level of accuracy Dealing with ad-hoc and bespoke requests from Fund Managers, Client Directors, Investment Specialists, Investment Risk, Sales & Marketing and other stakeholders. Assisting with the project work to enhance accuracy and efficiency within the team Working flexibly and building collaboratively constructive and supportive working relationships with teams across M&G plc and suppliers Ensuring compliance of the people policies, Group Code of Conduct and embedding desired behaviors, including completion of any mandatory training requirements. Identify underlying issues and escalate issues, where appropriate. Work Level Accountabilities: Experienced Colleague: Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training. Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems, and where possible identify synergies and efficiencies in process. Delivers outputs that are clearly defined, using discretion over how to achieve them. Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations. Problem solving may be a key part of the role, but problems are concrete, likely to have been seen before and with precedent to help resolve them, unfamiliar problems are passed up to Manager. Networking with colleagues in team and peers in business area. Skills & Experience: Ideally an experienced performance analyst able to demonstrate Fixed Income Performance Measurement experience, preferably from an investment management environment. You must demonstrate a very high attention to detail and problem-solving ability in a deadline-driven environment. Systems and process testing experience will be an advantage. A quick learner with a good understanding of business processes. Ability to multi-task and prioritise in a pressured environment and ability to work well under pressure with colleagues from various areas of the business. A good team player but also able to work independently with own initiative and solutions driven. Desirable Qualifications: You should ideally be educated to a degree standard as a minimum (or equivalent) and it would be ideal to hold the following qualifications: IMC, CIPM or CFA. The role demands good Microsoft application skills, in particular: Excel, PowerBI, as well as good systems knowledge, like StatPro, FactSet and BRS Aladdin. Having coding skills such as VBA, Python and R will be an advantage Recruiter: Tom Hunt Work Level:Experienced Colleague Closing Date: 30/06/2021

The Role: 12 month FTC Support the development and execution of a dynamic business strategy for the evolution of the M&G collectives fund range in line with business goals and keeping the investor at the heart of the process. Provide direction and leadership in respect of new product development and the ongoing management of the fund range with focus on specific asset classes as required. Key Responsibilities for this role: Ensure all product activities are conducted in a compliant manner than places the end investor at the heart of all decision making Product development; initiate or support development of the product set to ensure it is aligned with the business vision and strategy. Develop ideas from concept stage through to completion of feasibility and project proposal and sponsor implementation Product management; lead ongoing, proactive management of existing product set to ensure it remains fully fit for purpose in terms of customers' expectations, pricing, profitability and the prevailing regulatory landscape. Develop ideas from through concept stage to completion of feasibility and project proposal and sponsor implementation Work with a variety of stakeholders including Investment Teams, Distribution channels, Marketing Compliance, Risk and Finance to ensure product initiatives fits with the overall business plan; To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk. Key Knowledge, Skills & Experience: Understanding of the UK and European financial services markets. Expert knowledge of various product structures including UCITS, QIS, ACS, CCF, UK Pension Funds together with a working knowledge of the constantly evolving distribution and regulatory landscapes associated with these products, including around ESG / sustainability. May hold MBA, IMC, CFA or other relevant qualification Strong academic background, including degree Identify and fulfil regulatory requirements Likely to have 5 years of management Product related experience Good analytical skills and attention to detail Decent knowledge of desktop tools including Word, Excel, Powerpoint and Internet Explorer Excellent written and oral communication skills (Board level) Highly self-motivated, with strong ability to work under own initiative and to own agenda Work Level: Manager or Expert Recruiter Name: Phoebe Ewers Closing Date: 13th August 2021

Location: Remote UK We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. The Role: Our new human-lead digitally enabled advice team will have the latest digital technology that provides best in class advice to M&G customers. The adviser will have complete control of the advice process but will have the benefit of bespoke & best in class digital technology to support every part of your advice journey. Providing advice in the comfort of your own home you will have market-leading digital journeys, latest video technology, screen sharing, digital signatures and straight through processing which will all add to a great customer experience. As the adviser you will be advising on M&G's full range of products including Pensions, Investments and Protection. To succeed in this role you will embrace new technology and be committed to the digital journey whilst putting M&G's customers at the heart of what we do. We are keen to consider candidates who are new to advice as well as candidates who have previous advice experience who are looking for an exciting new challenge. Key Work Level Accountabilities: Experienced Colleague: Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Delivers outputs that are clearly defined, using discretion over how to achieve them Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations Key Responsibilities for this role: To prepare and deliver financial planning solutions for clients in line with business quality parameters to meet business plan expectations and overall divisional performance To ensure all activities remain compliant with policy, legislation and risk appetite Working with digital tools to provide advice To be able to articulate advice plans to customers coherently and in a timely manner Key Knowledge, Skills & Experience: Working knowledge of financial services regulatory and legislatory frameworks Working knowledge of life and pensions products, markets and competitors Working knowledge of industry best practice, external bodies and individuals in the same field Excellent interpersonal and communication skills Able to be planned and organised with an ability to manage and prioritise your workload Passionate about customer experience Ability to work with digital tools Ability to manage customer relationships and provide a financial planning advice and review service remotely Relevant professional qualification (qualified to QCF4 or equivalent, working towards Chartered Financial Planner) Experience of regulated distribution environments Previous experience of working within a telephony & digital environment advantageous Work Level: Experienced Colleague Recruiter Name: Phoebe Ewers Closing Date: 8th September 2021

Location: Remote UK We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. The Role: Our new human-lead digitally enabled advice team will have the latest digital technology that provides best in class advice to M&G customers. The adviser will have complete control of the advice process but will have the benefit of bespoke & best in class digital technology to support every part of your advice journey. Providing advice in the comfort of your own home you will have market-leading digital journeys, latest video technology, screen sharing, digital signatures and straight through processing which will all add to a great customer experience. As the adviser you will be advising on M&G's full range of products including Pensions, Investments and Protection. To succeed in this role you will embrace new technology and be committed to the digital journey whilst putting M&G's customers at the heart of what we do. We are keen to consider candidates who are new to advice as well as candidates who have previous advice experience who are looking for an exciting new challenge. Key Work Level Accountabilities: Experienced Colleague: Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Delivers outputs that are clearly defined, using discretion over how to achieve them Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations Key Responsibilities for this role: To prepare and deliver financial planning solutions for clients in line with business quality parameters to meet business plan expectations and overall divisional performance To ensure all activities remain compliant with policy, legislation and risk appetite Working with digital tools to provide advice To be able to articulate advice plans to customers coherently and in a timely manner Key Knowledge, Skills & Experience: Working knowledge of financial services regulatory and legislatory frameworks Working knowledge of life and pensions products, markets and competitors Working knowledge of industry best practice, external bodies and individuals in the same field Excellent interpersonal and communication skills Able to be planned and organised with an ability to manage and prioritise your workload Passionate about customer experience Ability to work with digital tools Ability to manage customer relationships and provide a financial planning advice and review service remotely Relevant professional qualification (qualified to QCF4 or equivalent, working towards Chartered Financial Planner) Experience of regulated distribution environments Previous experience of working within a telephony & digital environment advantageous Work Level: Experienced Colleague Recruiter Name: Phoebe Ewers Closing Date: 8th September 2021

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role: An opportunity has arisen for a Senior Product Manager to join the Product Development and Management team responsible for the private asset product range on a fixed term contract basis. This individual will provide direction and leadership in respect of new product development and the ongoing management of the product range. This is a wide and diverse product range with a strong focus on alternative assets across multiple product structures and fund domiciles. Asset classes covered include: private placements, leveraged finance, direct lending, asset backed securities, real estate finance, distressed debt, infrastructure debt and equity and private equity. The candidate must have demonstrable experience within the asset management industry, ideally in a product development / management role. They should have a strong understanding of different fund structures and domiciles including both regulated and unregulated funds with strong knowledge of alternative investment funds and experience of fund structuring. They should also be able to demonstrate their knowledge of portfolio management across fixed income and alternative asset classes. Key Work Level Accountabilities: Manager or Expert: For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages resources and risks using expert judgment, know-how and experience Key Responsibilities for this role: Acting as product sponsor in the development of new products ensuring that initiatives follow the Product Development and Management process, leading on product design and taking an active position on fund launch Steering Committees and ensuring fund documentation is fit for purpose. Leading product management reviews, ensuring that the product range remains fit for purpose in terms of client expectations, pricing, profitability and the prevailing regulatory landscape. Maintaining an up to date knowledge of market and industry trends and regulation and assessing their impact on the existing product set and encouraging product innovation. To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk. Key Knowledge, Skills & Experience: Essential Experience within the asset management industry, preferably in a product development / management role with demonstrable fund structuring experience in private assets. Good knowledge of different product structures and alternative asset classes. Highly motivated, proactive, resilient and flexible. Organised and able to manage multiple initiatives concurrently and prioritise workload appropriately. Self starter with a track record of working on own initiative to tight deadlines. Strong communication skills with excellent analytical and report writing skills. Desirable IMC / CFA / CAIA Detailed knowledge of capital markets (including private debt, alternative and sustainable investment strategies) Detailed knowledge of a range of product jurisdictions and relevant regulations (e.g. AIFMD, UCITS, MiFID II) Work Level: Manager or Expert Recruiter Name: Phoebe Ewers Closing Date: 10th December 2021 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. Context for the role: An excellent opportunity has arisen for a Qualified Actuary to join the Shareholder Capital Reporting Team for a 12 month Fixed Term Contract. This role will begin working remotely and will then have a blended approach between working from home and then one of our offices in Stirling or Edinburgh. In this role you will support the delivery of accurate and well explained consolidated Solvency II valuation results including Solvency II Stress and Scenario Testing and Profit and Loss Attribution. To be successful you will have experience of the following: Work Level Accountabilities: Experienced Colleague Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Delivers outputs that are clearly defined, using discretion over how to achieve them Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations Key Responsibilities: To support the Shareholder Capital Reporting Actuary in the production of the Group's Solvency II Shareholder Capital Requirement including Internal Model, Standard Formula and Economic Capital for all reporting periods. Produce well explained SCR and RM analysis of change at individual business line and also overall Group consolidated level. Communication of results with key stakeholders including Senior Leadership, Chief Actuary team and Internal Model Validation. Produce the Group's Solvency II Stress and Scenario Testing including those for Core Disclosures, the PRA Market sensitivities, the ORSA and also Group Risk Appetite. Support stress and scenario regulatory requirements from the regulator by interpreting them and delivering output to a high standard and in a timely manner. To maintain effective working relationships with other teams in Finance, Risk and Group Reporting. Other support to Finance reporting initiatives as required. Experience, Skills and Knowledge: Be a qualified actuary with post qualification experience. Have experience of Solvency II reporting requirements. Have knowledge of Stress and Scenario Testing. Have knowledge of insurance products and systems. Working knowledge of an Internal Capital Model would be beneficial. Have experience of the production and delivery of financial reporting in a life organisation. Be highly analytical and a skilled problem solver, with a strong commercial mind-set, and the ability to distil complex ideas or problems into simple, effective plans and solutions. Have an ability to communicate effectively and influence effectively with productive, successful relationships with demanding senior stakeholders. Work Level: Experienced Colleague Recruiter: Matt Campbell Closing Date: 13/12/2021 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. Role Context: The Enterprise Risk Management function operates across the insurance and asset management businesses, and M&G plc Group. It maintains the overall Risk Management Framework and is responsible for a range of enterprise-wide risk management processes, reporting into Board, Board Committees, Executive Committees and sub-committees thereof. The Senior Risk Analyst works under the supervision of a Risk Subject Matter Expert in close partnership with stakeholders across the business. This role will include focus on PRA and FCA-related enterprise risk management processes. Work Level Accountabilties: Experienced Colleague Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Delivers outputs that are clearly defined, using discretion over how to achieve them Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situation Key Responsibilities: To work collaboratively with colleagues and take personal accountability to support enhancement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk. To support the development and maintenance of the Risk Management Framework, including risk policies and standards, and advise on the attestation against policy requirements in line with the Group Governance Framework. To support the bottom-up, top-down and emerging risk processes. To advise on and support the implementation of PRA and FCA-related processes for which the team is responsible. To operate the process for producing reports for which the team is responsible. To advise Finance on content relating to risks and uncertainties in the annual report and accounts of the Company's legal entities. Knowledge & Experience: Working knowledge of Industry best practices and good network/links with individuals and external bodies desirable. Working knowledge of financial services regulatory and legislatory frameworks, desirable. Working knowledge of Life, Pensions and Investment products, markets and competitors essential. Working knowledge of risk methodologies and frameworks desirable. Working knowledge of M&G plc products, systems and distribution methods desirable. Some experience in liaising, influencing and negotiating effectively with internal parties and external parties essential. Some experience in providing input on regulatory/business developments desirable. Some experience in Risk Identification - bottom-up, top risks, strategic risks and emerging risks desirable. Some experience in developing Risk Management Frameworks - policies, standards, appetite statements/limits - desirable. Some experience in taking broad spectrum data and presenting to senior management in an effective way desirable. Some experience in asset management and insurance markets, and how regulations are applied, desirable. Personal Attributes/Skills: Relationship building skills desirable. Able to work collaboratively across the immediate team and broader Risk and Compliance function while also being able to work independently essential. Able to think about the best outcome for our stakeholders essential. Ability to make connections between Compliance, Financial, Enterprise, and Operational risk areas and work with others to mitigate risks in accordance with business requirements. Good analytical and organisational skills as well as Big Picture thinking essential. Innovative and inquisitive. Able to look beyond face value, ask the right questions and make links and connections across the organisation. Good investigative skills and ability to constructively challenge desirable. Persistent and resilient in the face of challenge essential. Strong oral and written communication skills desirable. Qualifications: Minimum graduate level. Professional qualification desirable. Recruiter: Tom Hunt Work Level: Experienced Colleague Closing Date: 10/12/2021 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. Role title: Control s Assurance and F ramework Manager Work Level: Manager / Expert​ The Role: The Technology GRC function provides oversight of IT risk policy, standards, risks and controls (including validation). The function drives a better understanding of Security and Technology related risks and will support, advise and facilitate the Technology leadership team in making decisions regarding the need for remedial actions and/or risk acceptances taking into account: T he current security and technology risk profile and control environment; The relative scale of exposure and their likelihood of eventuating; and The cost and effort of remediating those exposures. The function will assist the C hief Information Technology Officer in actively managing risk, including those associated with large scale transformation and change initiatives. Ensure framework remains in-line with external requirements and proactively identify areas for improvements on the control en vironment , support client directors as part of client due diligence meetings and own the IT risk reporting internally and externally to M&G. The role of the Controls assurance and framework manager is to oversee the third-party service provider and drive the development and improvements of the control framework to ensure that it remains aligned to the M&G risk appetite. This includes but it is not limited to understanding the external requirements (by regulators, industry bodies and organisation strategy, vision and direction , external and internal emerging risk, working closely with other leads in TGRC and wider M&G to understand the impact on the framework and recommend improvements of policy, standards and controls requirements. In addition, the role will be supporting the overall assessment of the implementation of the framework and will be supporting control owners to define corrective actions when gaps are identified. Key Work Level Accountabilities: Manager or Expert: For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders For technical specialists, accountable for delivering expert advice or service, using specialist knowledge and subject matter expertise Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk Manages conflicts that may impact delivery Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture Identifies and anticipates need for changes to continuously improve quality and efficiency of output Manages resources and risks using expert judgment, know-how and experience Key Responsibilities for this role: Control assurance Participate in the planning and production of the quarterly control assurance plan. Maintain the control assurance framework for the Technology Escalation management and support the outsourcing provider in relation to control testing, assurance activities and reporting programs in accordance with assurance plan. Responsible for the quality assurance of working papers and the opinion on papers Lead, coordination and conduct ad hoc 'deep dive' assurance reviews of key initiatives and controls across M&G. Analyse and document report findings, and have preliminary discussions with relevant control/process and/or business owners. Undertake root cause analysis and independent controls assurance review. Deliver the service with support of resources provided by a third party. Control framework Develop and maintain the IT risk control framework - policy, standard and controls requirements. Lead the gaps identification of control framework and applicable regulators' requirements from applicable jurisdictions, recommend best remediation approach to senior management Ensure control framework, including control templates are kept up to date and in-line with operational risk and corporate governance framework External engagement Lead responses to external (client, investors, regulators) questionnaires Complete and deliver on time the annual attestations, such as SWIFT to expected quality Own and support the external audit engagements on behalf of technology. Deliver the service with support of resources provided by a third party Key Knowledge, Skills & Experience: Personal attributes: Significant experience in Technology and/or security risk management. Demonstrable experience at working within three line of defence model and with senior business and IT stakeholders (managing directors, directors, Chief information officer, Chief information security officer, Chief operating officer) . Proven experience of creating simple but concise and impactful updates/visual presentation from complex data to key stakeholders during times of increased pressure. Excellent communication and stakeholder management skills Essential Knowledge & Experience: The ideal candidate will have: Expert level knowledge and understanding of the business, their processes and ambition are essential. Detailed knowledge and practical experience with IT risk management practices and frameworks (COBIT, ISF SoGP, NIST, ISO 27001) Working knowledge of collaboration tools and new technologies with the ability to champion team learning and coach business colleagues when required. Essential knowledge of three lines of defence practice Working knowledge of Financial Services, Technology industries and regulatory requirements in relation to IT risk, outsourcing and vendor management. Good to have: We are also looking for the following skills: Practical experience in Technology risk management, governance and compliance space is highly desirable. Any formal technology and security risk management accreditation is desirable Previous experience in a similar role within a large multi-national enterprise within financial sector is highly desirable. Knowledge of COSO framework is desirable. Recruiter: Joseph Scott We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role: The Public Fixed Income Risk Team, part of the broader Investment Risk team, sits within the business' second line risk function, reporting independently to the CRO. It is responsible for the oversight of public fixed income funds and mandates across a wide range of geographies and strategies. It's key responsibilities include ensuring that risk taking is consistent with the funds' stated objectives and strategy and that the funds maintain appropriate levels of liquidity and diversification. In addition to this, the team work closely with fund managers, providing risk and performance-based insight and analytics, with the Product and Investment Solutions teams to support the development of new funds and portfolios, and with Sales and Distribution teams to aid with client queries. Work Level Accountabilities: Experienced Colleague: Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems Delivers outputs that are clearly defined, using discretion over how to achieve them Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations. Project management and running to deadlines. Responsibilities: Undertake ad hoc project analysis as necessary to support new product initiatives. Analysing model portfolios at pre-launch stage for market and liquidity risk analysis. Designing and building insightful analysis on portfolios for discussion with senior analysts and fund managers across a range of products and investment strategies. Undertaking of independent research aimed at uncovering portfolio/market risk insights which can aid fund managers in improving the investment management process. Participation in cross-departmental initiatives in order to foster greater collaboration with the wider investment risk team Work with the performance teams to link risk analysis with fund performance. Undertake ad hoc risk analysis as part of the fund management team dialogue and from Sales/Client interaction. Skills, Knowledge & Experience: 4 years'+ experience in a fixed income investment risk or similar role at an asset management house or other financial services organisation. Some experience working in an investment facing market risk role, other quantitative finance role or in a position through which the candidate has been able to gain a high-level understanding of fixed income portfolio management and fixed income risk models would be preferred. A good degree in a finance related or quantitative subject. CFA qualified desirable. ESG knowledge preferrable. Experience coding in R, Python, SQL and/or PowerBI would be strongly preferred. Experience with Aladdin desirable Good communication skills. Comfortable in communicating ideas and analysis at different levels. Experience dealing with large data-sets and strong quantitative numeracy highly desired. Keen interest in learning and applying new skills. Recruiter: Tom Hunt Work Level: Experienced Colleague Closing Date: 10/12/2021 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things

At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple. We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles. What you can expect from us: We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to: Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best How do we support our employees: All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support. The Role We have an exciting opportunity for a Complaints Officer to join our team in IFDL Customer Services in Bath. We will consider flexible working arrangements or home working arrangements for any of our roles and currently this role is home-based until our offices reopen. Key Work Level Accountabilities: • Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training • For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product • Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems • Delivers outputs that are clearly defined, using discretion over how to achieve them • Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations Key Responsibilities for this role: • The Complaint Officer will ensure that complaints are handled in accordance with internal procedures and in compliance with FCA complaint handling rules and guidelines, and undertake thorough root cause analysis to help drive continual business improvement. • Leading by example with inspiration and enthusiasm to achieve the business objectives. This includes ensuring the timely investigation and resolution of complaints and also co-operation with the relevant Ombudsman. This will be in accordance with all internal and external regulatory and legislative guidelines, whilst promoting a customer focused environment. • Ensure all complaints are handled in accordance with regulatory and legislative framework and in accordance with company standards maintaining comprehensive records • Ensure complex complaints are promptly investigated and reasoned recommendations made on the resolution of the complaints. • Deliver a first class customer service encompassing the Treating Customer Fairly principle. • Provide technical support and advice on products and complaints to the rest of the department and other business units. • Ensure Business area risk responsibilities are understood • Understand the Risk types, key risks and control framework in your business area. • Undertake all mandatory training Key Knowledge, Skills & Experience: • Experience of complaint handling across all complaint types • Working knowledge of the FCA complaint handling rules (DISP) • Educated to relevant degree level or have equivalent business experience • In depth knowledge of company products and systems • Extensive knowledge of wrap platforms and the underlying products offered • Full awareness of strategic and corporate issues • CISI Investment Operations Certificate or CII, CF1, RO1 and FA2 qualifications desirable • Excellent written and verbal communication skills • PC literate • Highly customer focused • Ability to organise and prioritise high workload without supervision • Ability to solve problems and presentation of sound reasoned arguments • Decisiveness Work Level: Colleague Recruiter: Sarah Mathers Closing Date: 8 December 2021 We live by four behaviours at M&G and we ask all our employees to: Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things