Salary: £9.50 - 9.50 per hour Reference: T15 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care. The Role The Pinnacle Group are looking for a Cleaning Operative based in the Westminster/Victoria area and will cover communal areas within housing developments and sheltered / supported living accommodation. The hours will be as follows - 6.30am to 11.30am on Mondays, Wednesdays and Fridays 8am to 1pm on Tuesdays and Thursdays Duties/Key Responsibilities Cleaning of communal flooring such a vinyl, carpet or concrete using specialist equipment, as per the contract specification. Cleaning void properties which may include sanitary items, such as toilets, shared bathrooms & kitchens. Advising Manager of materials / equipment to be ordered. Ensure stores and equipment are kept secure and in accordance with health and safety requirements. Reporting required repairs, maintenance & bulk waste in communal areas. Other reasonable duties as directed by Manager. Skills Required Commitment to Customer Service with good communication skills. Experience of cleaning services and cleaning equipment. Ability to work as part of a team and use own initiative. Ability to keep notes/records of work performed. Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Jan 12, 2023
Full time
Salary: £9.50 - 9.50 per hour Reference: T15 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care. The Role The Pinnacle Group are looking for a Cleaning Operative based in the Westminster/Victoria area and will cover communal areas within housing developments and sheltered / supported living accommodation. The hours will be as follows - 6.30am to 11.30am on Mondays, Wednesdays and Fridays 8am to 1pm on Tuesdays and Thursdays Duties/Key Responsibilities Cleaning of communal flooring such a vinyl, carpet or concrete using specialist equipment, as per the contract specification. Cleaning void properties which may include sanitary items, such as toilets, shared bathrooms & kitchens. Advising Manager of materials / equipment to be ordered. Ensure stores and equipment are kept secure and in accordance with health and safety requirements. Reporting required repairs, maintenance & bulk waste in communal areas. Other reasonable duties as directed by Manager. Skills Required Commitment to Customer Service with good communication skills. Experience of cleaning services and cleaning equipment. Ability to work as part of a team and use own initiative. Ability to keep notes/records of work performed. Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Pinnacle Power designs, builds and operates community District Energy Networks and energy generation facilities which raise the standards of design, delivery and accountability within the energy sector. We work alongside local authorities and property developers to provide low carbon energy that is consistent and cost-effective for end users and supports the Government's targets to reduce carbon emissions. The Role - Graduate Operations & Maintenance Site Manager Your lead responsibility will be to provide management of sites and operational projects to ensure all sites are operating well. Projects will range from single site boiler room and energy centre installations or servicing through to large new build and retrofit district heating schemes. This position will differ from conventional management in that you will be given the opportunity to 'own' a project from adoption through to operation with involvement in pricing from bid stage through to ongoing O&M. Duties/Key Responsibilities Responsible for the safe and effective operation of a number of district heating sites across London and further afield. For the sites that you manage, you will be responsible for delivering the following (but not limited to); Setting up procedures and processes for new heat networks as they come across into the operational phase, either through adopting live contracts or new build sites. Ensuring high availability through scoping of spare parts, site visibility/remote monitoring and data analysis. Pro-actively manage and build our client and customer relationships with regards to day to day running of the sites and attendance to any regular client reporting meetings. Responsible for delivery of any specialist services and call out contracts, as well as general supply chain activities. Responsible for operational budgets & reporting against business KPI's. This will include scoping up corrective works for system improvements and any potential breakdowns. Assistance in the identifying areas to improve operational performance and management of subsequent energy centre upgrade works. Continually improve operating procedures and ensure they are being adhered to Support the development of new customer offers with technical, operational, and pricing input Skills Technical qualifications in an engineering/ operations management or related discipline to degree level and / or equivalent experience relevant to the role. Proven experience in the operation of large energy projects, preferably in district heating, including; CHP, gas boilers, biomass boilers, energy centres etc. Good understanding of BMS/SCADA systems and/or energy software programming A willingness to travel regularly including a current UK driving licence (at least 12 months). On route to chartered status (CEng, IEng) from respected Engineering Institute NEBOSH, IOSH or similar Excellent communication skills for liaising with both internal & external stakeholders Fully IT proficient; Word, PowerPoint, Excel, email systems etc as a minimum. Proven team leadership and people management skills preferred. Good organisational, time management and planning Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Dec 19, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Pinnacle Power designs, builds and operates community District Energy Networks and energy generation facilities which raise the standards of design, delivery and accountability within the energy sector. We work alongside local authorities and property developers to provide low carbon energy that is consistent and cost-effective for end users and supports the Government's targets to reduce carbon emissions. The Role - Graduate Operations & Maintenance Site Manager Your lead responsibility will be to provide management of sites and operational projects to ensure all sites are operating well. Projects will range from single site boiler room and energy centre installations or servicing through to large new build and retrofit district heating schemes. This position will differ from conventional management in that you will be given the opportunity to 'own' a project from adoption through to operation with involvement in pricing from bid stage through to ongoing O&M. Duties/Key Responsibilities Responsible for the safe and effective operation of a number of district heating sites across London and further afield. For the sites that you manage, you will be responsible for delivering the following (but not limited to); Setting up procedures and processes for new heat networks as they come across into the operational phase, either through adopting live contracts or new build sites. Ensuring high availability through scoping of spare parts, site visibility/remote monitoring and data analysis. Pro-actively manage and build our client and customer relationships with regards to day to day running of the sites and attendance to any regular client reporting meetings. Responsible for delivery of any specialist services and call out contracts, as well as general supply chain activities. Responsible for operational budgets & reporting against business KPI's. This will include scoping up corrective works for system improvements and any potential breakdowns. Assistance in the identifying areas to improve operational performance and management of subsequent energy centre upgrade works. Continually improve operating procedures and ensure they are being adhered to Support the development of new customer offers with technical, operational, and pricing input Skills Technical qualifications in an engineering/ operations management or related discipline to degree level and / or equivalent experience relevant to the role. Proven experience in the operation of large energy projects, preferably in district heating, including; CHP, gas boilers, biomass boilers, energy centres etc. Good understanding of BMS/SCADA systems and/or energy software programming A willingness to travel regularly including a current UK driving licence (at least 12 months). On route to chartered status (CEng, IEng) from respected Engineering Institute NEBOSH, IOSH or similar Excellent communication skills for liaising with both internal & external stakeholders Fully IT proficient; Word, PowerPoint, Excel, email systems etc as a minimum. Proven team leadership and people management skills preferred. Good organisational, time management and planning Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care. The Role - Grounds Maintenance Operative (part time) We are currently looking to recruit several enthusiastic Grounds Maintenance Operatives to maintain the gardens and grounds on housing estates. Full training would be provided and duties would include mowing, headge strimming and basic flowerbed maintenance. The suitable person will be ideally be based around the Welwyn Garden City area. This role be involve travelling to numerous sites so a driving licence would be essential. This is a part time position and the hours are 9am to 1pm, Monday to Friday Duties/Key Responsibilities The safe use of ride-on mowers, rotary mowers, strimmer's, leaf blowers and other horticultural machines . Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, and pruning . Lawn maintenance and repairs . Bed preparation and planting . Hedge and shrub trimming. Keeping the borders, clear and free from debris and litter at all times . Gritting, salt spreading and snow clearing when required . To keep the tools clean and damage free, report to manager when necessary. Ensuring that all visited locations are left in a clean and tidy state. Maintenance of records relating to tasks performed, materials and equipment. Promotion of safe working practices. Reporting any faulty equipment, damage, vandalism, or potential hazard to the Contract Manager. Skills Required Basic knowledge of grounds maintenance duties and machinery. Full drivers license essential. Be reliable with a positive enthusiastic attitude with a good eye for detail. Enjoy physical work and working outside in all weathers. Good communication skills. Ability to work as part of a team or on own initiative. Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Dec 19, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care. The Role - Grounds Maintenance Operative (part time) We are currently looking to recruit several enthusiastic Grounds Maintenance Operatives to maintain the gardens and grounds on housing estates. Full training would be provided and duties would include mowing, headge strimming and basic flowerbed maintenance. The suitable person will be ideally be based around the Welwyn Garden City area. This role be involve travelling to numerous sites so a driving licence would be essential. This is a part time position and the hours are 9am to 1pm, Monday to Friday Duties/Key Responsibilities The safe use of ride-on mowers, rotary mowers, strimmer's, leaf blowers and other horticultural machines . Soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, and pruning . Lawn maintenance and repairs . Bed preparation and planting . Hedge and shrub trimming. Keeping the borders, clear and free from debris and litter at all times . Gritting, salt spreading and snow clearing when required . To keep the tools clean and damage free, report to manager when necessary. Ensuring that all visited locations are left in a clean and tidy state. Maintenance of records relating to tasks performed, materials and equipment. Promotion of safe working practices. Reporting any faulty equipment, damage, vandalism, or potential hazard to the Contract Manager. Skills Required Basic knowledge of grounds maintenance duties and machinery. Full drivers license essential. Be reliable with a positive enthusiastic attitude with a good eye for detail. Enjoy physical work and working outside in all weathers. Good communication skills. Ability to work as part of a team or on own initiative. Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Voids Administrator We are currently looking for a Voids Administrator; this role will offer the flexibility to work from home. We are offering the opportunity for someone to join our team to coordinate works in the delivery of void properties ensuring new properties added to our portfolio are refurbished to standard, within timescales and provide excellent customer service to all of our customers. Duties/Key Responsibilities Liaise with customers and contractors. Deliver excellent customer service at all times Assess survey and inspections reports to produce works orders in line with required property standards. Send appropriate correspondence. Complete appropriate administrative tasks. Create Pre nominations/ NOA's to send to the local authorities Liaise with the Quantity Surveyor and contractors to book inspection visits Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales. Ensure that all properties are fully complaint with EPC, GAS Safe, EICR, PAT and Asbestos Reports and ensure that there is a clear audit trail. Review contractor, council and utility invoices and works orders for accuracy. Maintain and update our internal and external stakeholders as well as IT systems; including Reapit, Microsoft & Outlook. Deal with routine queries by email, telephone, letter and face to face. Liaise with Tenants and contractors. Deliver excellent customer service at all times in accordance with Orchard & Shipman policies and procedures. Skills Working in a fast paced, customer led environment delivering front line services by telephone, email etc (E) Following and working to strict procedures and timescales (E) Dealings with building contractors (D) Has worked for either an accommodation or customer service business previously (D) Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Dec 18, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Voids Administrator We are currently looking for a Voids Administrator; this role will offer the flexibility to work from home. We are offering the opportunity for someone to join our team to coordinate works in the delivery of void properties ensuring new properties added to our portfolio are refurbished to standard, within timescales and provide excellent customer service to all of our customers. Duties/Key Responsibilities Liaise with customers and contractors. Deliver excellent customer service at all times Assess survey and inspections reports to produce works orders in line with required property standards. Send appropriate correspondence. Complete appropriate administrative tasks. Create Pre nominations/ NOA's to send to the local authorities Liaise with the Quantity Surveyor and contractors to book inspection visits Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales. Ensure that all properties are fully complaint with EPC, GAS Safe, EICR, PAT and Asbestos Reports and ensure that there is a clear audit trail. Review contractor, council and utility invoices and works orders for accuracy. Maintain and update our internal and external stakeholders as well as IT systems; including Reapit, Microsoft & Outlook. Deal with routine queries by email, telephone, letter and face to face. Liaise with Tenants and contractors. Deliver excellent customer service at all times in accordance with Orchard & Shipman policies and procedures. Skills Working in a fast paced, customer led environment delivering front line services by telephone, email etc (E) Following and working to strict procedures and timescales (E) Dealings with building contractors (D) Has worked for either an accommodation or customer service business previously (D) Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation. We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies by working with the Regional Manager to help maximise the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role is home based with requirement to drive out to sites covering the East Anglia/South East region. Key Responsibilities/Duties Ensure all landlord & tenant enquiries via telephone, web, email etc. are logged on the internal IT system & appointments booked in the diary. Match marketed properties to suit tenant requirements. Complete a visual inspection checklist and advise landlord on improvements required that will promote lettings. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions. Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Pinnacle Group. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints; managing the Pinnacle Group complaints process from beginning to end Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids. Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable. Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Pinnacle Group policy and resolve issues if upheld. Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Good knowledge and understanding of
Dec 06, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies by working with the Regional Manager to help maximise the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role is home based with requirement to drive out to sites covering the East Anglia/South East region. Key Responsibilities/Duties Ensure all landlord & tenant enquiries via telephone, web, email etc. are logged on the internal IT system & appointments booked in the diary. Match marketed properties to suit tenant requirements. Complete a visual inspection checklist and advise landlord on improvements required that will promote lettings. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions. Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Pinnacle Group. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints; managing the Pinnacle Group complaints process from beginning to end Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids. Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable. Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Pinnacle Group policy and resolve issues if upheld. Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Good knowledge and understanding of
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies by working with the Regional Manager to help maximise the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role is home based with requirement to drive out to sites covering the East Anglia/South East region. Key Responsibilities/Duties Ensure all landlord & tenant enquiries via telephone, web, email etc. are logged on the internal IT system & appointments booked in the diary. Match marketed properties to suit tenant requirements. Complete a visual inspection checklist and advise landlord on improvements required that will promote lettings. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions. Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Pinnacle Group. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints; managing the Pinnacle Group complaints process from beginning to end Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids. Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable. Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Pinnacle Group policy and resolve issues if upheld. Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Good knowledge and understanding of managing costs effectively Computer
Dec 06, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies by working with the Regional Manager to help maximise the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role is home based with requirement to drive out to sites covering the East Anglia/South East region. Key Responsibilities/Duties Ensure all landlord & tenant enquiries via telephone, web, email etc. are logged on the internal IT system & appointments booked in the diary. Match marketed properties to suit tenant requirements. Complete a visual inspection checklist and advise landlord on improvements required that will promote lettings. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions. Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Pinnacle Group. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints; managing the Pinnacle Group complaints process from beginning to end Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids. Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable. Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Pinnacle Group policy and resolve issues if upheld. Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Good knowledge and understanding of managing costs effectively Computer
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies and increase the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role will involve a lot of travelling and applicants must be willing and able to travel to areas outside of Edinburgh such as Glasgow and Dumfries so the suitable candidate will need to have a full UK Driving Licence and access to their own car. All fuel will be paid for. Key Responsibilities/Duties Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Orchard & Shipman. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable.Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Orchard & Shipman policy and resolve issues if upheld.Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Effective execution and implementation of operational processes and compliance (in relation to property management, maintenance, health and safety, environmental policies or general duty of care Proven experience in a customer- facing role Has experience of client negotiations and account management Previous experience working within
Dec 01, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients. Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties. The Role - Property Manager To help the company create the maximum number of sustainable tenancies and increase the number of properties being taken on and to help optimise our property management services to improve efficiency and profitability and enhance our relationship with all stakeholders. This role will involve a lot of travelling and applicants must be willing and able to travel to areas outside of Edinburgh such as Glasgow and Dumfries so the suitable candidate will need to have a full UK Driving Licence and access to their own car. All fuel will be paid for. Key Responsibilities/Duties Carry out move-ins and induct tenants to the accommodation using the Induction Briefing Pack. Provide tenants with key contacts within local authorities and Orchard & Shipman. Identify any support needs for our tenants. Carry out the following routine visits: Settling in visits, inspections, breach of occupancy resolution and end of occupancy. Identify if current property is unsuitable for tenants to remain in. Liaise with local authority and advise if transfer request successful. Ensure the accommodation meets acceptable letting standard. Note any disrepair to property and make any recommendations on liability as per lease. Liaise with landlord where repairs are required by them. Coordinate repairs via Customer Support Team. Organise and attend evictions where required. Liaise with local authority and customer service team. Arrange locksmith etc. Working with the Customer Service Team Leader arrange for suitable hand back of the property to the landlord. Ensure dilapidation obligations are met. General administrative and any other duties as required. Cooperate with and where appropriate assist other business areas. Manage relationship with landlords throughout lease. Aim to retain 75% of all owners at lease end. Attend hand back of properties at end of lease and agree compensation payments if required for damages or works prior to hand back. Ensure the effective execution and implementation of operational processes, systems and standards (in relation to maintenance, health and safety, environmental policies or general duty of care) such that the properties are safe for Service Users. Complete applications to let from potential tenants once offer agreed. Gather all necessary information and tenancy paperwork to ensure tenancy administration can be achieved fully and speedily. Check property suitability with scheme if appropriate. Prepare property files & administer property/ landlord set-up on the system Manage property works progression with landlords / contractors to ensure property is ready to let as early as possible. Attend property visit with the potential landlord and confirm works requested on checklist have been completed to required standard. Create inventory of property and agree rental payment. Ensure all properties are effectively and promptly marketed to enable lettings to be achieved in timescales. Ensure property details including floor- plans and other marketing information are prepared and loaded on marketing systems e.g. Rightmove, website etc. Ensure 'To Let' board is ordered & set up if required. Attend viewing appointments & secure appropriate offers to meet landlord instructions Provide regular feedback to landlords regarding progress in securing a tenancy, agreeing the action/s that need to be taken in order to minimise voids and optimise their income. Maintain and monitor the company communication mailboxes Monitor, maintain and acknowledge complaints Run and monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems. Provide accurate and timely reports. Complete business/client reports where applicable.Understand the importance of targets, the role they play within sales and property management and what needs to happen to achieve them. Ensure the cost effectiveness of the individual portfolio with regard to income maximisation, repairs and voids Build and develop a partnership way of working with landlord suppliers and third sector agencies to effectively achieve the required business performance. Respond to landlord, tenants and corporate clients via email, letter, telephone and face to face enquiries. Investigate complaints as per Orchard & Shipman policy and resolve issues if upheld.Conduct business in an honest, transparent manner and in accord with company vision and values. Build long lasting profitable relations with landlords, with aim of networking to maximise new business opportunities. Skills Effective execution and implementation of operational processes and compliance (in relation to property management, maintenance, health and safety, environmental policies or general duty of care Proven experience in a customer- facing role Has experience of client negotiations and account management Previous experience working within
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating val...... click apply for full job details
Jul 09, 2022
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating val...... click apply for full job details
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating va...... click apply for full job details
Jul 09, 2022
Contractor
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating va...... click apply for full job details
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value...... click apply for full job details
Dec 01, 2021
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value...... click apply for full job details
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value...... click apply for full job details
Nov 30, 2021
Full time
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value...... click apply for full job details
