Senior Customer Success Manager Location: UK / Remote Salary: £70,000 base with £125,000+ OTE The Opportunity: Our client, a well-established provider of IoT connectivity solutions, is seeking an experienced Senior Customer Success Manager to join their growing team. This is a senior, commercially focused role with responsibility for managing a large and diverse customer portfolio while building and leading a high-performing customer success function. This position offers the opportunity to play a key role in shaping customer engagement strategy, driving account growth, and influencing the future direction of the customer success organisation. The Role: As Senior Customer Success Manager, you will oversee relationships with multiple customers, ensuring strong engagement, long-term retention, and commercial growth. You will also be responsible for developing and mentoring a customer success team over time. Key Responsibilities: Customer Relationship Management Manage and develop long-term relationships with a broad customer base, ensuring ongoing satisfaction and value delivery. Commercial Growth Identify and execute upsell and expansion opportunities within existing accounts, driving revenue growth and customer lifetime value. Team Leadership Build, mentor, and lead a customer success team, setting best practices and performance standards. Customer Engagement Implement proactive engagement strategies to anticipate customer needs and mitigate potential risks. Product Knowledge Develop a strong understanding of the client s IoT connectivity solutions to provide informed guidance and recommendations. Stakeholder Management Act as a key liaison between customers and internal teams, ensuring clear and effective communication. Customer Insight Capture and analyse customer feedback to support continuous improvement across products and services. About You: Experience Minimum of 5 years experience in a customer success or commercial role, including at least 2 years in a senior or leadership capacity, ideally within technology, telecommunications, or IoT. Commercial Mindset Proven ability to identify growth opportunities within existing accounts and consistently deliver against revenue targets. Leadership Capability Demonstrated experience building and leading high-performing teams. Communication Skills Strong verbal and written communication skills with the ability to engage senior stakeholders. Customer-Focused Approach A genuine commitment to understanding customer challenges and supporting their business objectives. Why Apply? This is an excellent opportunity to join a respected and innovative organisation at a key stage of growth. The successful candidate will have significant influence over customer success strategy and the chance to build a scalable team within a commercially driven environment. Next Steps If this role sounds of interest, please apply via this advert or contact us for a confidential discussion.
Jan 10, 2026
Full time
Senior Customer Success Manager Location: UK / Remote Salary: £70,000 base with £125,000+ OTE The Opportunity: Our client, a well-established provider of IoT connectivity solutions, is seeking an experienced Senior Customer Success Manager to join their growing team. This is a senior, commercially focused role with responsibility for managing a large and diverse customer portfolio while building and leading a high-performing customer success function. This position offers the opportunity to play a key role in shaping customer engagement strategy, driving account growth, and influencing the future direction of the customer success organisation. The Role: As Senior Customer Success Manager, you will oversee relationships with multiple customers, ensuring strong engagement, long-term retention, and commercial growth. You will also be responsible for developing and mentoring a customer success team over time. Key Responsibilities: Customer Relationship Management Manage and develop long-term relationships with a broad customer base, ensuring ongoing satisfaction and value delivery. Commercial Growth Identify and execute upsell and expansion opportunities within existing accounts, driving revenue growth and customer lifetime value. Team Leadership Build, mentor, and lead a customer success team, setting best practices and performance standards. Customer Engagement Implement proactive engagement strategies to anticipate customer needs and mitigate potential risks. Product Knowledge Develop a strong understanding of the client s IoT connectivity solutions to provide informed guidance and recommendations. Stakeholder Management Act as a key liaison between customers and internal teams, ensuring clear and effective communication. Customer Insight Capture and analyse customer feedback to support continuous improvement across products and services. About You: Experience Minimum of 5 years experience in a customer success or commercial role, including at least 2 years in a senior or leadership capacity, ideally within technology, telecommunications, or IoT. Commercial Mindset Proven ability to identify growth opportunities within existing accounts and consistently deliver against revenue targets. Leadership Capability Demonstrated experience building and leading high-performing teams. Communication Skills Strong verbal and written communication skills with the ability to engage senior stakeholders. Customer-Focused Approach A genuine commitment to understanding customer challenges and supporting their business objectives. Why Apply? This is an excellent opportunity to join a respected and innovative organisation at a key stage of growth. The successful candidate will have significant influence over customer success strategy and the chance to build a scalable team within a commercially driven environment. Next Steps If this role sounds of interest, please apply via this advert or contact us for a confidential discussion.
Head of Cloud Infrastructure - Glasgow - Permanent role - £(Apply online only)K - Hybrid An opportunity to join a fast paced organisation and take responsibility for their Cloud Infrastructure and Security Teams. You'll manage a small but highly skilled team, providing both technical leadership (being involved in architectural and other decisions) and stakeholder management as well as day to day line management. You'll report to the CIO and have full autonomy across the Azure cloud infrastructure and security teams, You'll need a strong background in IT infrastructure and cloud management; you might have worked in a broad role within an SME environment or lead a technical team in a larger enterprise. You'll need experience managing stakeholder expectations and providing reporting and metrics to support the creation of commercial value through technical solutions. You'll need particular expertise in managing Azure cloud infrastructure and have a broad knowledge across a range of related disciplines. The role has a strong career potential and will pay around £(Apply online only)K base; it's a permanent opportunity based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.
Jan 09, 2026
Full time
Head of Cloud Infrastructure - Glasgow - Permanent role - £(Apply online only)K - Hybrid An opportunity to join a fast paced organisation and take responsibility for their Cloud Infrastructure and Security Teams. You'll manage a small but highly skilled team, providing both technical leadership (being involved in architectural and other decisions) and stakeholder management as well as day to day line management. You'll report to the CIO and have full autonomy across the Azure cloud infrastructure and security teams, You'll need a strong background in IT infrastructure and cloud management; you might have worked in a broad role within an SME environment or lead a technical team in a larger enterprise. You'll need experience managing stakeholder expectations and providing reporting and metrics to support the creation of commercial value through technical solutions. You'll need particular expertise in managing Azure cloud infrastructure and have a broad knowledge across a range of related disciplines. The role has a strong career potential and will pay around £(Apply online only)K base; it's a permanent opportunity based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.
SuccessFactors Functional Consultant - Glasgow - FTC role - £100K - Hybrid An opportunity for an experienced SuccessFactors Functional Consultant to join and lead a multi-disciplinary team to conclude and drive forward a new SuccessFactors implementation. Working with stakeholders, implementation teams and third party implementation partners, you'll review the existing work and establish commercial priorities, before building and delivering a project roadmap to successful implementation. You'll need previous experience on multiple SuccessFactors implementations, and in particular strong capability in working closely with stakeholders to understand business requirements and deliver value through the solution. You'll have people management experience and the ability to bring your experience to bear in improving process, data management and workflows across HR business areas. This is a 12 month fixed term engagement in the first instance - there is a potential permanent role in the longer term post implementation. The role will pay up to around £100K base; it's based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.
Jan 09, 2026
Contractor
SuccessFactors Functional Consultant - Glasgow - FTC role - £100K - Hybrid An opportunity for an experienced SuccessFactors Functional Consultant to join and lead a multi-disciplinary team to conclude and drive forward a new SuccessFactors implementation. Working with stakeholders, implementation teams and third party implementation partners, you'll review the existing work and establish commercial priorities, before building and delivering a project roadmap to successful implementation. You'll need previous experience on multiple SuccessFactors implementations, and in particular strong capability in working closely with stakeholders to understand business requirements and deliver value through the solution. You'll have people management experience and the ability to bring your experience to bear in improving process, data management and workflows across HR business areas. This is a 12 month fixed term engagement in the first instance - there is a potential permanent role in the longer term post implementation. The role will pay up to around £100K base; it's based in Glasgow. You'll need to be in the office a day a week or so. For more details and a confidential discussion please contact Justin Sleep with a copy of your resume.
Engagemement Manager Location: UK (Hybrid / Flexible) Salary: Up to £90,000 base + bonus Industry: SaaS Business Applications We re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid-market clients. This is a highly visible, customer-facing role where you ll own engagements end-to-end - from onboarding and implementation through adoption, value realisation, and long-term success. You ll act as a trusted advisor to customers, working closely with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform. What You ll Be Doing Customer Engagement & Delivery Lead customer engagements from kickoff to go-live and beyond. Own delivery plans, timelines, risks, and stakeholder communication. Coordinate cross-functional teams to deliver projects on time and within scope. Customer Success & Value Realisation Partner with customers to define success metrics, KPIs, and ROI. Drive adoption through structured success plans, workshops, and business reviews. Ensure customers are continuously aligned with best practices as their needs evolve. Relationship Management Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with senior stakeholders and executive sponsors. Act as the voice of the customer internally, influencing priorities and improvements. Risk & Issue Management Proactively identify risks to delivery or adoption. Manage escalations calmly and effectively to maintain customer confidence. Growth & Collaboration Work closely with sales and account teams to identify expansion opportunities rooted in customer success. Contribute to the evolution of delivery frameworks, methodologies, and playbooks. What We re Looking For Experience 5+ years in customer-facing roles such as Engagement Management, Customer Success, Professional Services, or Consulting. Strong background in SaaS, CRM, or enterprise software environments. Proven experience managing complex, multi-stakeholder engagements. Skills & Attributes Excellent communication and stakeholder management skills. Confident leading workshops, meetings, and executive discussions. Highly organised, commercially aware, and outcomes-driven. Comfortable balancing multiple engagements in a fast-moving environment. Nice to Have Experience delivering CRM or digital transformation projects. Familiarity with cloud-based platforms and data-driven success metrics. What Success Looks Like Customers achieving agreed outcomes on time and to plan. Strong adoption and utilisation across deployed solutions. High customer satisfaction and long-term retention. Trusted-advisor relationships with key stakeholders. Why Join? Work with a modern SaaS platform used by mid-market organisations. High-impact role with real ownership and autonomy. Collaborative, customer-centric culture. Flexible working and a strong focus on outcomes over bureaucracy.
Jan 09, 2026
Full time
Engagemement Manager Location: UK (Hybrid / Flexible) Salary: Up to £90,000 base + bonus Industry: SaaS Business Applications We re looking for an experienced Engagement Manager to lead customer relationships and delivery across a portfolio of mid-market clients. This is a highly visible, customer-facing role where you ll own engagements end-to-end - from onboarding and implementation through adoption, value realisation, and long-term success. You ll act as a trusted advisor to customers, working closely with internal delivery, product, and commercial teams to ensure customers achieve measurable business outcomes from a modern SaaS platform. What You ll Be Doing Customer Engagement & Delivery Lead customer engagements from kickoff to go-live and beyond. Own delivery plans, timelines, risks, and stakeholder communication. Coordinate cross-functional teams to deliver projects on time and within scope. Customer Success & Value Realisation Partner with customers to define success metrics, KPIs, and ROI. Drive adoption through structured success plans, workshops, and business reviews. Ensure customers are continuously aligned with best practices as their needs evolve. Relationship Management Serve as the primary point of contact for assigned customer accounts. Build trusted relationships with senior stakeholders and executive sponsors. Act as the voice of the customer internally, influencing priorities and improvements. Risk & Issue Management Proactively identify risks to delivery or adoption. Manage escalations calmly and effectively to maintain customer confidence. Growth & Collaboration Work closely with sales and account teams to identify expansion opportunities rooted in customer success. Contribute to the evolution of delivery frameworks, methodologies, and playbooks. What We re Looking For Experience 5+ years in customer-facing roles such as Engagement Management, Customer Success, Professional Services, or Consulting. Strong background in SaaS, CRM, or enterprise software environments. Proven experience managing complex, multi-stakeholder engagements. Skills & Attributes Excellent communication and stakeholder management skills. Confident leading workshops, meetings, and executive discussions. Highly organised, commercially aware, and outcomes-driven. Comfortable balancing multiple engagements in a fast-moving environment. Nice to Have Experience delivering CRM or digital transformation projects. Familiarity with cloud-based platforms and data-driven success metrics. What Success Looks Like Customers achieving agreed outcomes on time and to plan. Strong adoption and utilisation across deployed solutions. High customer satisfaction and long-term retention. Trusted-advisor relationships with key stakeholders. Why Join? Work with a modern SaaS platform used by mid-market organisations. High-impact role with real ownership and autonomy. Collaborative, customer-centric culture. Flexible working and a strong focus on outcomes over bureaucracy.
Senior Application Architect - Hybrid/London - £90K - Permanent role Working as the key application architect within a high profile vertical in this insurance business, you'll be responsible for turning commercial requirements into technical architectures and solutions, as well as improving the existing environment and integrating new applications as part of M&A activity. You'll need a background working with senior stakeholders, and being able to communicate with them in a commercial way to understand their needs, before creating technical solutions to meet their needs; in that sense you'll be a translator between the commercial and technical teams. You'll have experience in the insurance sector, and will have worked as a Solutions Architect or Applications Architect, working with a variety of tech stacks and third party/in house applications; breadth of experience will be a key element of success in this role. The role is based in the City of London on a hybrid basis; you'll need to be in the office a couple of days a week. The role pays a base salary up to £90K: for more details please contact Justin Sleep with a copy of your resume.
Jan 09, 2026
Full time
Senior Application Architect - Hybrid/London - £90K - Permanent role Working as the key application architect within a high profile vertical in this insurance business, you'll be responsible for turning commercial requirements into technical architectures and solutions, as well as improving the existing environment and integrating new applications as part of M&A activity. You'll need a background working with senior stakeholders, and being able to communicate with them in a commercial way to understand their needs, before creating technical solutions to meet their needs; in that sense you'll be a translator between the commercial and technical teams. You'll have experience in the insurance sector, and will have worked as a Solutions Architect or Applications Architect, working with a variety of tech stacks and third party/in house applications; breadth of experience will be a key element of success in this role. The role is based in the City of London on a hybrid basis; you'll need to be in the office a couple of days a week. The role pays a base salary up to £90K: for more details please contact Justin Sleep with a copy of your resume.
Project Manager - Bristol (Hybrid 50:50) - Salary: £60,000 plus bonus and excellent benefits We re looking for an experienced IT Project Manager to help stand up a new project management function within our expanding technology and data client This is a key role where you ll shape delivery frameworks, implement best-practice standards, and oversee a portfolio of high-impact projects across IT, cloud, DevOps, and data. You will manage multiple concurrent projects, working closely with stakeholders across engineering, data, product, and business teams. Key Responsibilities: - Establish and mature a new project management function, including governance, reporting standards, and delivery frameworks. - Lead end-to-end delivery of a variety of IT and data projects using PRINCE2, Agile, and hybrid methodologies. - Support and coordinate delivery of data initiatives, such as data platform upgrades, analytics improvements, and data governance enhancements. - Facilitate Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and sprint reviews. - Drive cloud and DevOps initiatives, ensuring collaboration across development, data engineering, and infrastructure teams. - Manage risks, issues, financials, dependencies, timelines, and resourcing across multiple projects. - Build strong relationships with both technical and non-technical stakeholders, ensuring transparency and alignment throughout the project lifecycle. - Champion continuous improvement and help embed a culture of structured, predictable project delivery. About You: - Proven experience as an IT Project Manager delivering multiple projects, including data-focused initiatives. - Strong working knowledge of PRINCE2, Agile (Scrum / Kanban), and modern delivery practices. - Experience with cloud platforms (AWS, Azure, or GCP) and familiarity with DevOps tooling and practices. - Ideally have an understanding of data environments, such as data platforms, data pipelines, analytics, BI, or data governance. - Excellent communication, stakeholder engagement, and influencing skills. - Comfortable setting up new processes, structures, and ways of working from scratch. - Highly organised with a proactive, solution-focused mindset. What They Offer: - The opportunity to shape a new project management capability from the ground up. - A collaborative and innovative environment. - Flexible working arrangements and strong support for professional development. If you re excited about building something new and driving impactful technology and data projects, we d love to hear from you!
Jan 07, 2026
Full time
Project Manager - Bristol (Hybrid 50:50) - Salary: £60,000 plus bonus and excellent benefits We re looking for an experienced IT Project Manager to help stand up a new project management function within our expanding technology and data client This is a key role where you ll shape delivery frameworks, implement best-practice standards, and oversee a portfolio of high-impact projects across IT, cloud, DevOps, and data. You will manage multiple concurrent projects, working closely with stakeholders across engineering, data, product, and business teams. Key Responsibilities: - Establish and mature a new project management function, including governance, reporting standards, and delivery frameworks. - Lead end-to-end delivery of a variety of IT and data projects using PRINCE2, Agile, and hybrid methodologies. - Support and coordinate delivery of data initiatives, such as data platform upgrades, analytics improvements, and data governance enhancements. - Facilitate Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and sprint reviews. - Drive cloud and DevOps initiatives, ensuring collaboration across development, data engineering, and infrastructure teams. - Manage risks, issues, financials, dependencies, timelines, and resourcing across multiple projects. - Build strong relationships with both technical and non-technical stakeholders, ensuring transparency and alignment throughout the project lifecycle. - Champion continuous improvement and help embed a culture of structured, predictable project delivery. About You: - Proven experience as an IT Project Manager delivering multiple projects, including data-focused initiatives. - Strong working knowledge of PRINCE2, Agile (Scrum / Kanban), and modern delivery practices. - Experience with cloud platforms (AWS, Azure, or GCP) and familiarity with DevOps tooling and practices. - Ideally have an understanding of data environments, such as data platforms, data pipelines, analytics, BI, or data governance. - Excellent communication, stakeholder engagement, and influencing skills. - Comfortable setting up new processes, structures, and ways of working from scratch. - Highly organised with a proactive, solution-focused mindset. What They Offer: - The opportunity to shape a new project management capability from the ground up. - A collaborative and innovative environment. - Flexible working arrangements and strong support for professional development. If you re excited about building something new and driving impactful technology and data projects, we d love to hear from you!
