We're partnering with a high-growth B2B SaaS company to appoint a Chief Revenue Officer who will take ownership of customer revenue and play a key role in the company's next phase of growth. This is a senior commercial leadership opportunity with an initial focus on maximising revenue across the existing customer base - driving renewals, retention, expansion, upsell and cross-sell , while increasing customer lifetime value. You'll inherit an established customer base and lead a high-performing commercial team, building a scalable strategy for growing recurring revenue across both Enterprise and SMB customers . As the role develops, your remit will expand further into new business and global growth . The Role You'll be responsible for: Owning revenue performance across the existing customer base. Driving improvements across NRR, GRR, renewals and customer expansion . Building a repeatable upsell and cross-sell strategy. Identifying whitespace and growth opportunities within strategic accounts. Developing account segmentation and growth strategies across Enterprise and SMB customers. Leading, coaching and developing a team of Account Directors. Driving strong pipeline management, commercial discipline and forecasting accuracy. Working closely with Customer Success, Product, Marketing and Revenue Operations. Providing commercial insight and revenue forecasting to the executive leadership team. Developing opportunities for growth across new markets, business units and global accounts. Supporting the wider new business strategy as the role evolves. About You We're looking for an experienced commercial leader who can demonstrate: Significant leadership experience within B2B SaaS . A strong track record of growing recurring revenue . Proven success across renewals, retention, expansion, upsell and cross-sell. Experience leading Account Management, Customer Success, Sales or Commercial teams. Strong experience working with Enterprise customers . Excellent commercial forecasting and pipeline management capabilities. A track record of coaching and developing high-performing commercial teams. The ability to build relationships and influence at C-suite level. A commercial, analytical and data-driven approach to decision-making. Sector Experience Experience within HR Technology, HRIS, Talent Technology, Learning Technology or People Technology would be particularly relevant. However, we're also interested in speaking with senior commercial leaders from adjacent Enterprise SaaS environments with strong experience of recurring revenue and customer expansion. What You'll Be Joining This is an opportunity to join an established and ambitious SaaS organisation at an exciting stage of its growth. You'll have significant ownership of the commercial strategy, work closely with the executive leadership team and have the opportunity to build a scalable revenue engine across an established customer base. The initial priority will be customer revenue and expansion , before the remit broadens to support the organisation's wider new business and international growth strategy.
Aug 24, 2026
Full time
We're partnering with a high-growth B2B SaaS company to appoint a Chief Revenue Officer who will take ownership of customer revenue and play a key role in the company's next phase of growth. This is a senior commercial leadership opportunity with an initial focus on maximising revenue across the existing customer base - driving renewals, retention, expansion, upsell and cross-sell , while increasing customer lifetime value. You'll inherit an established customer base and lead a high-performing commercial team, building a scalable strategy for growing recurring revenue across both Enterprise and SMB customers . As the role develops, your remit will expand further into new business and global growth . The Role You'll be responsible for: Owning revenue performance across the existing customer base. Driving improvements across NRR, GRR, renewals and customer expansion . Building a repeatable upsell and cross-sell strategy. Identifying whitespace and growth opportunities within strategic accounts. Developing account segmentation and growth strategies across Enterprise and SMB customers. Leading, coaching and developing a team of Account Directors. Driving strong pipeline management, commercial discipline and forecasting accuracy. Working closely with Customer Success, Product, Marketing and Revenue Operations. Providing commercial insight and revenue forecasting to the executive leadership team. Developing opportunities for growth across new markets, business units and global accounts. Supporting the wider new business strategy as the role evolves. About You We're looking for an experienced commercial leader who can demonstrate: Significant leadership experience within B2B SaaS . A strong track record of growing recurring revenue . Proven success across renewals, retention, expansion, upsell and cross-sell. Experience leading Account Management, Customer Success, Sales or Commercial teams. Strong experience working with Enterprise customers . Excellent commercial forecasting and pipeline management capabilities. A track record of coaching and developing high-performing commercial teams. The ability to build relationships and influence at C-suite level. A commercial, analytical and data-driven approach to decision-making. Sector Experience Experience within HR Technology, HRIS, Talent Technology, Learning Technology or People Technology would be particularly relevant. However, we're also interested in speaking with senior commercial leaders from adjacent Enterprise SaaS environments with strong experience of recurring revenue and customer expansion. What You'll Be Joining This is an opportunity to join an established and ambitious SaaS organisation at an exciting stage of its growth. You'll have significant ownership of the commercial strategy, work closely with the executive leadership team and have the opportunity to build a scalable revenue engine across an established customer base. The initial priority will be customer revenue and expansion , before the remit broadens to support the organisation's wider new business and international growth strategy.
This is an exciting opportunity to join a company within the fintech space. They are looking for an Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback. Your Responsibilities: Respond to customer queries via phone, email, and chat Own and manage client issues, including escalation where required Guide users through platform features and functionality Analyse and document product issues Produce structured reports on client activity and usage trends Create and maintain FAQs and support documentation Support client onboarding and user setup Maintain accurate and high-quality client data Gather and communicate customer feedback to internal teams Maintain error logs and contribute to continuous improvement Build strong client relationships to understand data requirements Support the development and maintenance of data offerings Complete technical questionnaires to meet compliance standards Some of the requirements: Degree in Computer Science or a related discipline Strong analytical mindset with the ability to produce structured reports or datasets Excellent communication and interpersonal skills Strong Microsoft Office skills (Excel, Outlook, Word) Experience using Visual Studio Code or similar IDEs Ability to manage multiple tasks and priorities Comfortable working under pressure while delivering accurate solutions Previous experience in a support role (preferred) Desirable Skills: Experience with client onboarding processes Exposure to AI tools or AI-driven solutions Experience producing client-facing reports or dashboards For more info, apply now!
May 19, 2026
Full time
This is an exciting opportunity to join a company within the fintech space. They are looking for an Junior Support Analyst to support clients in using its platform and services. This role combines customer support with data analysis, offering the opportunity to work closely with product, technology, and customer success teams. You will play a key role in resolving user queries, analysing platform usage, and helping to improve overall client experience through structured insights and feedback. Your Responsibilities: Respond to customer queries via phone, email, and chat Own and manage client issues, including escalation where required Guide users through platform features and functionality Analyse and document product issues Produce structured reports on client activity and usage trends Create and maintain FAQs and support documentation Support client onboarding and user setup Maintain accurate and high-quality client data Gather and communicate customer feedback to internal teams Maintain error logs and contribute to continuous improvement Build strong client relationships to understand data requirements Support the development and maintenance of data offerings Complete technical questionnaires to meet compliance standards Some of the requirements: Degree in Computer Science or a related discipline Strong analytical mindset with the ability to produce structured reports or datasets Excellent communication and interpersonal skills Strong Microsoft Office skills (Excel, Outlook, Word) Experience using Visual Studio Code or similar IDEs Ability to manage multiple tasks and priorities Comfortable working under pressure while delivering accurate solutions Previous experience in a support role (preferred) Desirable Skills: Experience with client onboarding processes Exposure to AI tools or AI-driven solutions Experience producing client-facing reports or dashboards For more info, apply now!
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
May 03, 2026
Full time
We're working with a fast-growing, product-led SaaS business that's scaling rapidly across global markets. With a strong customer base and an ambitious growth trajectory, the company is investing heavily in its go-to-market function and data capabilities. This is a great opportunity to join a business where you'll have real ownership, visibility, and impact on commercial performance. The Role: We're looking for a commercially minded and detail-oriented Revenue Operations Manager to play a key role in driving data accuracy, insight, and performance across the revenue function. This position sits at the centre of go-to-market operations, working closely with senior leadership and cross-functional teams to support strategic decision-making. You'll also take ownership of the CRM platform, ensuring it enables efficient, scalable processes across the full revenue lifecycle. Key Responsibilities: Own the accuracy and integrity of revenue data Build and maintain real-time dashboards and reporting Deliver regular insights and recommendations to senior stakeholders Analyse pipeline performance, conversion rates, churn, and growth trends Identify risks and opportunities across the revenue funnel Support forecasting and scenario modelling Collaborate with Finance to align CRM and financial reporting Conduct ad hoc analysis to support business decisions Act as system owner for the CRM platform Maintain data hygiene, governance, and user permissions Optimise pipelines, lifecycle stages, and automation workflows Ensure consistent use of data and reporting standards Drive continuous CRM improvements and enhancements Provide training and support to internal teams Partner with Sales to improve pipeline visibility and forecasting Support Marketing with attribution and campaign performance insights Work with Customer teams on renewals, expansion, and retention metrics Collaborate with Finance to improve processes and scalability Contribute to strategic planning with data-driven insights What We're Looking For 2-4+ years in Revenue Operations, Sales Ops, or Business Analytics within a SaaS environment Strong experience managing and optimising a CRM system (HubSpot) Proven ability to work cross-functionally with Sales, Marketing, Finance, and Customer teams Solid understanding of SaaS metrics (ARR, NRR, churn, etc.) Strong analytical mindset with the ability to translate data into actionable insights Advanced Excel / Google Sheets skills Experience building dashboards and reports (CRM or BI tools) Process-driven with strong documentation skills For more information, apply now!
