The National Flood Forum

This is a permanent full-time role, home based with regular UK wide travel This is a key role at NFF designing, delivering and reviewing our Training Programs and ensuring continuous improvement for our staff. This role will also develop an external training program for delivery to our partners and clients Responsibilities Design & Implement Staff Training Programs: Develop training modules for staff in areas such as health and safety, safety protocols, customer service, and leadership development. Training Delivery: Facilitate engaging, effective, and interactive training sessions for various teams, using a mix of in-person and digital delivery methods. Training Needs Analysis: Collaborate with Leadership Teams to identify specific training needs, evaluate employee skill gaps, and create tailored training solutions to address them. Performance Measurement: Develop metrics and evaluation tools to measure the effectiveness of training programs, reporting findings to management and adjusting programs as needed. Resource Development: Create and update training materials, guides, and documentation to ensure consistency and high quality in content delivery. New Starter Journey: Review, design and deliver new starter training programmes to ensure Project Officers have the best possible start at NFF, incorporating culture, leadership and knowledge External Training Development: Design and deliver specialist training to our partners and clients, ensuring adherence to industry safety standards and practices Continuous Improvement: stay up to date with industry best practice, new technologies and new flood-related practices to be incorporated into training materials Day-to-Day Activities You will line manage an Administrative Co-ordinator who has partial responsibilities for Training delivery and support them with their workstreams and development Liaise and develop relationships with stakeholders to identify training needs and develop training processes to support them Support Senior Management Team to build income streams and develop new activity, working to support and deliver NFF strategy Providing information and case studies for communications and advocacy work You will be acting as the main contact for training, both internally and externally Skills & Knowledge Communication : Excellent written and verbal communication skills. Listening : Outstanding listening skills to understand community needs. Stakeholder Management : Expertise in partnership working and managing stakeholders. Empathy : Ability to empathise with flooded individuals and communities. Organisation : Highly organised, flexible, and capable of senior leadership. Team Management : Experience in managing teams and projects. Collaboration : Team player with a solution-focused mindset. Experience : Project delivery and support How This Role Contributes to Our Strategy Community Support : Empowering and supporting communities through training our teams and partners Partnerships : Developing strong relationships with partner organisations. Income Generation : Supporting income streams via training opportunities Collaboration : Fostering a collaborative approach within the organisation.

This is a permanent full-time role, home based with regular UK wide travel. This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum. We re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. This role will support national campaigns, amplify our key messages and activity across regions, platforms and stakeholders. You will be a key contact and will help us tell powerful stories about flooding and flooded people. Responsibilities Strategic Communications & Storytelling Translate community activity and project work into compelling stories and campaigns that raise the voices of those affected by flooding. Contribute creative ideas to grow awareness of the National Flood Forum s work and impact. Adapt messages to resonate with a variety of audiences, including policymakers, partners, media, and communities. Content Creation & Digital Media Create engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts. Support and build on the development of the NFF s website Drive integrated campaign work by aligning digital, press, and stakeholder communications. Identify and utilise external opportunities (e.g. climate events, flooding anniversaries, policy milestones) to share relevant content. Create a bank of case studies to highlight the issues flooded people face. Campaigns & Public Engagement Co-ordinate campaign timelines and content plans to support campaigns Report on the performance and reach of campaigns and support the wider team in evaluating impact. Organise, devise, attend and support events online and in person helping regional teams share their work effectively. Media & External Relations Identify and cultivate relationships with the media, write press releases and media materials and identify case studies or spokespeople. Build strong working relationships with community flood groups to help them share their stories in the media. Monitor media coverage and engage with media opportunities aligned with NFF s mission. Internal Communications & Capacity Building Work with the leader team to manage the internal communications and support staff with templates, messaging guidance, and digital tools. Produce and distribute the internal newsletter, gathering updates and impact stories from teams and regional staff. Support staff and volunteers with communications training and briefings to build confidence and skills. Knowledge Management & Brand Consistency Keep internal communication and campaign assets up to date. Feed insights from staff and communities into the improvement of communication tools and templates. Work to ensure consistent branding and accessibility across all channels. Day-to-Day Activities You will create content for a variety of audiences and stakeholders in a number of different formats Working with colleagues you will drive forward and support social media management You will work with the team to help shape and deliver campaigns on the issues that matter most to flooded people You will support the development of the NFF s website & support digital updates You will be the main point of contact for local and national media and public relations You will carry out Internal Communications You will carry out Monitoring & Evaluation activity to ensure campaigns are effective and impactful You will ensure that all communications meet any regulatory and compliance requirements Skills & Knowledge Communication : Writing to a range of different audiences including the media, online, political and internal staff teams. Expertise in building relationships, Story telling: Outstanding story telling skills bringing to life the lived experience of flooded people. Stakeholder Management : Expertise in partnership working and managing stakeholders. Empathy : Ability to empathise with flooded individuals and communities. Organisation : Highly organised, flexible, and capable of senior leadership. Collaboration : Team player with a solution-focused mindset. Experience : Relevant degree or equivalent experience. How This Role Contributes to Our Strategy Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified. Partnerships : Developing strong relationships with partner organisations. Collaboration : Fostering a collaborative approach within the organisation.