Senior Account Manager - KERB Events Department: Sales Employment Type: Permanent - Full Time Location: Shoreditch, London Reporting To: Toby Chaplin (Events Director) Compensation: £50,000 / year Description As a Senior Account Manager, reporting to our resident Events Director, Toby, you'll be a key member of the KERB Events team. Tasked with leading sales of KERB and the KERB product, as well as developing and managing key accounts, including venues, agencies and end clients. The role will involve working on growth strategies that bring business in, as well as working with clients to sell and plan the delivery of the packages you have created for them. Your primary role will be to focus on client growth and retention, whilst also having a focus on business development, driving events revenue, and onboarding and managing key KERB accounts, including venues, agencies and direct bookings. Effective communication, an eye for detail and a proactive approach will be key for success within the role. This is a growth role, within which, we are looking for someone with the skills and leadership skills that will allow for them to progress into a Head of Sales role within the mid to long term, once familiar with the KERB product. What you'll be doing Taking a primary focus on developing and expanding KERB's current client base, increasing account values and client engagement. This includes direct clients, agents, and venues. With a focus on acquiring and cultivating new business, targeting venues and agencies not currently working with KERB. Driving event catering revenue through clear sales strategy and effective performance. Managing a venue account portfolio assigned to you based on your strengths, in alignment with the Events Director. Handling event enquiries efficiently and in a timely manner. Contributing to team coordination, assisting in the allocation of accounts, and ensuring key accounts are consistently developed and maintained across departments. Collaborating with and joining team members at client-facing opportunities, and taking initiative in building client relationships across the department Creating quotes and negotiating job scope and pricing with clients, including identifying opportunities to upsell. Managing KERB's larger and more complex enquiries and events, particularly within the most high-profile venue listings. Pre-event preparation including site visits, contracts, vendor briefings, menu planning, and managing evolving client needs. Building a strong and open working relationship with the operations team, ensuring thorough handovers while staying involved in client communication throughout the process. Working collaboratively with operations, traders, and clients to ensure every detail is accounted for and all stakeholder expectations are effectively managed. Willingness to step in on-site when needed. We operate as a team, and at times everyone may need to lend a hand. Conducting client follow-ups and post-event reviews with the goal of fostering repeat business. Managing personal sales, growth, and new business targets, along with full budget oversight from proposal through to event completion. Providing regular performance updates and insights to the Events Director. What you'll bring to KERB Strong commercial awareness and financial acumen. Proactive and self-motivated, with a demonstrated ability to manage projects from inception to completion. Excellent communication and relationship-building skills, with experience working with varied stakeholders, including clients, partners, and vendors to maintain long-term relationships. Deep knowledge of food and drink operations, with a passion for the industry. Technologically adept, with the ability to quickly learn and leverage new technologies. Genuine enthusiasm for exceptional food and drink experiences. What you'll get by joining KERB Generous F&B discount across KERB food and drinks Uncapped Commission scheme 25 days holiday (excluding bank holidays) + birthday day off Health Cash Plan (BHSF) Personal Wellbeing Allowance (Juno) CODE App Membership Private Medical Insurance (Vitality) Employee Assistance Program (EAP) Cycle To Work scheme Annual season ticket loan Enhanced maternity/paternity/adoption leave after 2 years A London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Jul 04, 2025
Full time
Senior Account Manager - KERB Events Department: Sales Employment Type: Permanent - Full Time Location: Shoreditch, London Reporting To: Toby Chaplin (Events Director) Compensation: £50,000 / year Description As a Senior Account Manager, reporting to our resident Events Director, Toby, you'll be a key member of the KERB Events team. Tasked with leading sales of KERB and the KERB product, as well as developing and managing key accounts, including venues, agencies and end clients. The role will involve working on growth strategies that bring business in, as well as working with clients to sell and plan the delivery of the packages you have created for them. Your primary role will be to focus on client growth and retention, whilst also having a focus on business development, driving events revenue, and onboarding and managing key KERB accounts, including venues, agencies and direct bookings. Effective communication, an eye for detail and a proactive approach will be key for success within the role. This is a growth role, within which, we are looking for someone with the skills and leadership skills that will allow for them to progress into a Head of Sales role within the mid to long term, once familiar with the KERB product. What you'll be doing Taking a primary focus on developing and expanding KERB's current client base, increasing account values and client engagement. This includes direct clients, agents, and venues. With a focus on acquiring and cultivating new business, targeting venues and agencies not currently working with KERB. Driving event catering revenue through clear sales strategy and effective performance. Managing a venue account portfolio assigned to you based on your strengths, in alignment with the Events Director. Handling event enquiries efficiently and in a timely manner. Contributing to team coordination, assisting in the allocation of accounts, and ensuring key accounts are consistently developed and maintained across departments. Collaborating with and joining team members at client-facing opportunities, and taking initiative in building client relationships across the department Creating quotes and negotiating job scope and pricing with clients, including identifying opportunities to upsell. Managing KERB's larger and more complex enquiries and events, particularly within the most high-profile venue listings. Pre-event preparation including site visits, contracts, vendor briefings, menu planning, and managing evolving client needs. Building a strong and open working relationship with the operations team, ensuring thorough handovers while staying involved in client communication throughout the process. Working collaboratively with operations, traders, and clients to ensure every detail is accounted for and all stakeholder expectations are effectively managed. Willingness to step in on-site when needed. We operate as a team, and at times everyone may need to lend a hand. Conducting client follow-ups and post-event reviews with the goal of fostering repeat business. Managing personal sales, growth, and new business targets, along with full budget oversight from proposal through to event completion. Providing regular performance updates and insights to the Events Director. What you'll bring to KERB Strong commercial awareness and financial acumen. Proactive and self-motivated, with a demonstrated ability to manage projects from inception to completion. Excellent communication and relationship-building skills, with experience working with varied stakeholders, including clients, partners, and vendors to maintain long-term relationships. Deep knowledge of food and drink operations, with a passion for the industry. Technologically adept, with the ability to quickly learn and leverage new technologies. Genuine enthusiasm for exceptional food and drink experiences. What you'll get by joining KERB Generous F&B discount across KERB food and drinks Uncapped Commission scheme 25 days holiday (excluding bank holidays) + birthday day off Health Cash Plan (BHSF) Personal Wellbeing Allowance (Juno) CODE App Membership Private Medical Insurance (Vitality) Employee Assistance Program (EAP) Cycle To Work scheme Annual season ticket loan Enhanced maternity/paternity/adoption leave after 2 years A London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Senior Host Department: Venue Team Employment Type: Zero Hours Location: Canada Water, London Reporting To: George Fryer Compensation: £15.00 / hour Description Corner Corner is a ground-breaking collaboration between Broadwick, renowned for transforming venues like Printworks and Drumsheds into cultural landmarks, and KERB, pioneers of London's street food scene. Situated in the heart of Canada Water, Corner Corner is a dynamic destination where food, music, and sustainability converge. At the core of Corner Corner is a commitment to sustainability, exemplified by London's largest commercial indoor vertical farm developed by Harvest London. This innovative farm supplies fresh, locally grown produce directly to our food hall and all-day café, fostering a hyper-local food ecosystem. Our venue features a curated selection of independent food vendors, an all-day café, and a vibrant live music program, creating a unique cultural hub that celebrates the diversity of London's culinary and artistic communities. As a Senior Host you'll be the welcoming face of Corner Corner. This role is well-suited for a hospitality pro with supervisory experience who thrives in dynamic settings, values memorable guest interactions, and is skilled at running a smooth front-of-house operation. You'll play a key role in shaping the full customer journey through the venue. You'll help guide the team through bookings, host major events, and ensure that every guest leaves feeling genuinely cared for. The role involves overseeing reservations, contributing to event delivery, and maintaining a strong focus on guest service - all while working alongside the bar, kitchen, and floor teams to ensure everything runs efficiently. This is a fantastic opportunity to join a new concept at a senior team-member level and help define what exceptional hospitality looks like at Corner Corner. What you'll be doing Own and manage all reservations through Design My Night, ensuring timely and accurate communication with all enquiries Seat and assist customers with various requests, questions, and concerns, escalating to a line manager when needed Allocate bookings effectively across both the Café Bar and Event Bar, enhancing the customer experience and revenue potential Adjust space usage based on booking patterns to improve flow, efficiency, and guest satisfaction Act as the main point of contact for private hires, weddings, group bookings, and bespoke events Take direction from the management team while also being a point of escalation for junior colleagues. You'll use sound judgment to carry out tasks effectively and maintain a calm, professional approach in a fast-paced setting What you'll bring to KERB Essential Demonstrated experience in a senior host or supervisory front-of-house role. Proven experience managing a range of event formats in a hospitality setting. Awareness and knowledge of tools such as Design My Night or similar platforms. Exceptional customer service and communication skills. Strong organisational and time-management abilities A proactive, solutions-oriented mindset with a sharp eye for detail. Desired but not essential Familiarity with Lightspeed or similar POS systems. Previous experience in team management Commercial awareness and the ability to contribute to venue-wide sales strategies. Strong knowledge of booking flow, capacity management, and revenue optimisation. Successfully delivered large private hires, weddings, group bookings, and bespoke events What you'll get by joining KERB Generous F&B discount across KERB food and drinks CODE app membership Access to Employee Assistance Program (Hospitality Action) Perks at Work discounts 25 days holiday (excluding bank holidays) + birthday day off London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Jul 03, 2025
Full time
Senior Host Department: Venue Team Employment Type: Zero Hours Location: Canada Water, London Reporting To: George Fryer Compensation: £15.00 / hour Description Corner Corner is a ground-breaking collaboration between Broadwick, renowned for transforming venues like Printworks and Drumsheds into cultural landmarks, and KERB, pioneers of London's street food scene. Situated in the heart of Canada Water, Corner Corner is a dynamic destination where food, music, and sustainability converge. At the core of Corner Corner is a commitment to sustainability, exemplified by London's largest commercial indoor vertical farm developed by Harvest London. This innovative farm supplies fresh, locally grown produce directly to our food hall and all-day café, fostering a hyper-local food ecosystem. Our venue features a curated selection of independent food vendors, an all-day café, and a vibrant live music program, creating a unique cultural hub that celebrates the diversity of London's culinary and artistic communities. As a Senior Host you'll be the welcoming face of Corner Corner. This role is well-suited for a hospitality pro with supervisory experience who thrives in dynamic settings, values memorable guest interactions, and is skilled at running a smooth front-of-house operation. You'll play a key role in shaping the full customer journey through the venue. You'll help guide the team through bookings, host major events, and ensure that every guest leaves feeling genuinely cared for. The role involves overseeing reservations, contributing to event delivery, and maintaining a strong focus on guest service - all while working alongside the bar, kitchen, and floor teams to ensure everything runs efficiently. This is a fantastic opportunity to join a new concept at a senior team-member level and help define what exceptional hospitality looks like at Corner Corner. What you'll be doing Own and manage all reservations through Design My Night, ensuring timely and accurate communication with all enquiries Seat and assist customers with various requests, questions, and concerns, escalating to a line manager when needed Allocate bookings effectively across both the Café Bar and Event Bar, enhancing the customer experience and revenue potential Adjust space usage based on booking patterns to improve flow, efficiency, and guest satisfaction Act as the main point of contact for private hires, weddings, group bookings, and bespoke events Take direction from the management team while also being a point of escalation for junior colleagues. You'll use sound judgment to carry out tasks effectively and maintain a calm, professional approach in a fast-paced setting What you'll bring to KERB Essential Demonstrated experience in a senior host or supervisory front-of-house role. Proven experience managing a range of event formats in a hospitality setting. Awareness and knowledge of tools such as Design My Night or similar platforms. Exceptional customer service and communication skills. Strong organisational and time-management abilities A proactive, solutions-oriented mindset with a sharp eye for detail. Desired but not essential Familiarity with Lightspeed or similar POS systems. Previous experience in team management Commercial awareness and the ability to contribute to venue-wide sales strategies. Strong knowledge of booking flow, capacity management, and revenue optimisation. Successfully delivered large private hires, weddings, group bookings, and bespoke events What you'll get by joining KERB Generous F&B discount across KERB food and drinks CODE app membership Access to Employee Assistance Program (Hospitality Action) Perks at Work discounts 25 days holiday (excluding bank holidays) + birthday day off London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Food Lettings Manager Department: Food Team & Markets Employment Type: Permanent - Full Time Location: Shoreditch, London Reporting To: James Brooks Compensation: £40,000 / year Description As the Food Lettings Manager, reporting into our resident Food & Memberships Director James, this is a brand new role where you'll have a real and exciting opportunity to create impact in a fast growing, people-centric business. Part food scout, part lettings agent, and all-round deal-maker, this is a rare opportunity to help shape the future of food at KERB and beyond. What you'll be doing Discover and secure the next wave of food talent - think future stars like Bleecker, Bao, and Pizza Pilgrims. Manage relationships with 60+ tenants across our growing global food network (including but not limited to UK, USA, Denmark, Germany). Oversee food scouting missions in London and around the world - yes, you'll literally eat your way across the globe. Contribute to the operational and strategic development of food businesses across our sites. Negotiate and secure lease deals for KERB's food halls both locally and internationally. Stay tapped into local and global food trends, identifying what's hot (and what's not). Identifying gaps in the member offering and proactively filling them by sourcing independent food businesses aligned with KERB's needs across all entities. Manage contracts and leases for all tenants across KERB's global portfolio. Manage all negotiations and lettings for our global food halls. Build and maintain professional relationships with tenants, acting as the primary liaison between them and the site teams. Ensure all licenses, legal obligations, and regulatory requirements are met. Enhance the offer across all fixed sites by managing and implementing quality control feedback. Oversee data insights to inform strategic planning around food offerings, pricing, and trader rotations for optimal impact. Assist with audits and performance reviews as an internal agent and representative of KERB standards. Oversee compliance matters, including breaches of lease or legislation, and ensure performance targets are met. Proactively secure talent for KERB food halls, building a robust pipeline of businesses ready for future opportunities. Collaborate with the Food Development Manager on menu development and market research, including ongoing quality control and pricing reviews. Coordinate with key internal stakeholders (site teams, accounts, marketing, and membership) to ensure smooth onboarding and successful launches of new traders. Manage member feedback and reviews, developing tailored improvement plans to uphold KERB standards. Contribute to the setup and expansion of global memberships alongside the Food Team, ensuring KERB remains dynamic and relevant in its next growth phase. Travel to KVL sites (Copenhagen, Berlin, Saluhall) as needed to assist with scouting, launches, and food reviews. What you'll bring to KERB Deep, unrivalled knowledge of the global food scene - from local gems to international trends. Valid passport and ability to travel internationally, including to the United States. (Entry to the U.S. is subject to U.S. Customs and Border Protection policies, which may restrict entry based on certain criminal convictions.) You must be eligible for business travel to the United States. Solid working knowledge of contract language and legal frameworks related to leases and tenancy. Technically adept and comfortable navigating a range of software and systems. Highly proactive self-starter with strong initiative and the ability to work with minimal supervision. Excellent people skills - a clear communicator, approachable, and skilled in building and maintaining long-term relationships with clients and traders. Nice-to-have: strong working knowledge of how independent food businesses operate, with the strategic mindset to collaborate with and enable their growth within the KERB ecosystem. Natural relationship builder - able to act as a reliable liaison between KERB and its tenants. Entrepreneurial spirit and strong sales instincts - capable of driving and closing lease deals across global markets. You've got spirit, charm, and an unstoppable appetite - figuratively and literally. What you'll get by joining KERB Generous F&B discount across KERB food and drinks 25 days holiday (excluding bank holidays) + birthday day off Health Cash Plan (BHSF) Personal Wellbeing Allowance (Juno) CODE App Membership Private Medical Insurance (Vitality) Employee Assistance Program (EAP) Cycle To Work scheme Annual season ticket loan Enhanced maternity/paternity/adoption leave after 2 years A London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Jul 03, 2025
Full time
Food Lettings Manager Department: Food Team & Markets Employment Type: Permanent - Full Time Location: Shoreditch, London Reporting To: James Brooks Compensation: £40,000 / year Description As the Food Lettings Manager, reporting into our resident Food & Memberships Director James, this is a brand new role where you'll have a real and exciting opportunity to create impact in a fast growing, people-centric business. Part food scout, part lettings agent, and all-round deal-maker, this is a rare opportunity to help shape the future of food at KERB and beyond. What you'll be doing Discover and secure the next wave of food talent - think future stars like Bleecker, Bao, and Pizza Pilgrims. Manage relationships with 60+ tenants across our growing global food network (including but not limited to UK, USA, Denmark, Germany). Oversee food scouting missions in London and around the world - yes, you'll literally eat your way across the globe. Contribute to the operational and strategic development of food businesses across our sites. Negotiate and secure lease deals for KERB's food halls both locally and internationally. Stay tapped into local and global food trends, identifying what's hot (and what's not). Identifying gaps in the member offering and proactively filling them by sourcing independent food businesses aligned with KERB's needs across all entities. Manage contracts and leases for all tenants across KERB's global portfolio. Manage all negotiations and lettings for our global food halls. Build and maintain professional relationships with tenants, acting as the primary liaison between them and the site teams. Ensure all licenses, legal obligations, and regulatory requirements are met. Enhance the offer across all fixed sites by managing and implementing quality control feedback. Oversee data insights to inform strategic planning around food offerings, pricing, and trader rotations for optimal impact. Assist with audits and performance reviews as an internal agent and representative of KERB standards. Oversee compliance matters, including breaches of lease or legislation, and ensure performance targets are met. Proactively secure talent for KERB food halls, building a robust pipeline of businesses ready for future opportunities. Collaborate with the Food Development Manager on menu development and market research, including ongoing quality control and pricing reviews. Coordinate with key internal stakeholders (site teams, accounts, marketing, and membership) to ensure smooth onboarding and successful launches of new traders. Manage member feedback and reviews, developing tailored improvement plans to uphold KERB standards. Contribute to the setup and expansion of global memberships alongside the Food Team, ensuring KERB remains dynamic and relevant in its next growth phase. Travel to KVL sites (Copenhagen, Berlin, Saluhall) as needed to assist with scouting, launches, and food reviews. What you'll bring to KERB Deep, unrivalled knowledge of the global food scene - from local gems to international trends. Valid passport and ability to travel internationally, including to the United States. (Entry to the U.S. is subject to U.S. Customs and Border Protection policies, which may restrict entry based on certain criminal convictions.) You must be eligible for business travel to the United States. Solid working knowledge of contract language and legal frameworks related to leases and tenancy. Technically adept and comfortable navigating a range of software and systems. Highly proactive self-starter with strong initiative and the ability to work with minimal supervision. Excellent people skills - a clear communicator, approachable, and skilled in building and maintaining long-term relationships with clients and traders. Nice-to-have: strong working knowledge of how independent food businesses operate, with the strategic mindset to collaborate with and enable their growth within the KERB ecosystem. Natural relationship builder - able to act as a reliable liaison between KERB and its tenants. Entrepreneurial spirit and strong sales instincts - capable of driving and closing lease deals across global markets. You've got spirit, charm, and an unstoppable appetite - figuratively and literally. What you'll get by joining KERB Generous F&B discount across KERB food and drinks 25 days holiday (excluding bank holidays) + birthday day off Health Cash Plan (BHSF) Personal Wellbeing Allowance (Juno) CODE App Membership Private Medical Insurance (Vitality) Employee Assistance Program (EAP) Cycle To Work scheme Annual season ticket loan Enhanced maternity/paternity/adoption leave after 2 years A London Living Wage and Disability Confident Committed employer A Best Companies accredited employer Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
WHAT: Freelance Event Operations Manager WHEN: April 2025 REPORTS TO: Operations Manager LOCATION: London SALARY: Competitive day rate HOURS: Freelance Job Description Company Overview KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up. Role Description AtKERB, we're passionate about the power of food to bring people together, and we need aFreelance Events Operations Managerto help us deliver unforgettable event experiences. As an Events Operations Manager, you'll be the key point of contact for all on-site operations, ensuring every event runs seamlessly and upholds KERB's values and high standards. Your role will involve managing the day-to-day operations of events from start to finish, overseeing the coordination of both bar and catering operations, and ensuring the safety and efficiency of the event site. You'll lead a team of bar and floor staff, manage event setup and breakdown, and work directly with independent food businesses to ensure that food, drinks, and hospitality are top-notch. We're looking for someone who's confident in a fast-paced, high-pressure environment and can think on their feet to solve problems and make quick decisions. If you're an experienced and proactive event professional with a passion for delivering great hospitality, this could be the role for you! Key Responsibilities: Lead the Event Site:Take full ownership of the event site on the day, representing KERB as the key point of contact for clients, staff, and guests. Ensure all logistics, from setup to breakdown, run efficiently and in line with KERB's brand and operational standards. Team Management:Motivate and manage the bar and floor teams, ensuring clear communication and effective collaboration throughout the event. Inspire the team to deliver exceptional service while maintaining a high level of professionalism. Set Up & Breakdown:Oversee the setup, live operation, and breakdown of all event elements, ensuring that everything is prepared to a high standard and that the event site is left in perfect condition. Health & Safety Compliance:Conduct thorough H&S checks prior to the event, ensuring all safety protocols are in place for pop-up bars and food trader units. Address any on-site incidents promptly and responsibly. Problem Solving:Proactively address any challenges that arise during the event, whether logistical, operational, or team-related, ensuring minimal disruption and maintaining a calm, solutions-focused approach. Client Liaison:Act as the main point of contact for the event client, ensuring their needs are met and that any requests or issues are handled promptly and professionally. Post-Event Reporting:Complete a comprehensive post-event debrief report, highlighting successes, areas for improvement, and key learnings, and share this feedback with the KERB Operations Planning Lead. Quality Control:Ensure that food and drink offerings are consistent with KERB's high standards and that customer satisfaction is always a top priority. Requirements & Skills: Hospitality & Event Experience:Background in hospitality, food & beverage, or event catering. Experience in managing or supervising events, particularly in fast-paced environments like pop-ups, festivals, or corporate events. Point-of-Sale Systems Proficiency:Familiarity with point-of-sale systems such as SumUp and Good Till, with the ability to manage transactions and handle cash/till operations. Personal Alcohol Licence:A valid Personal Alcohol Licence for on-site alcohol service. Draught System Proficiency:Experience in working with draught beer systems and ensuring their smooth operation throughout the event. Food Safety Certification:A minimum ofLevel 2 Food Hygiene & Safetycertification, with a solid understanding of health and safety standards in food service. Communication Skills:Strong verbal and written communication skills, with the ability to lead teams, liaise with clients, and resolve issues professionally. Desired (but not essential): Full UK Driving Licence:Ability to travel between event locations, particularly if managing multiple event sites. Level 3 Health & Safety Certification:Additional qualifications in health and safety to support on-site risk management. Barista Training:Experience or certification in barista coffee preparation, to support high-quality drink service at events. Interest in Independent Food Scene:A passion for and understanding of the independent street food industry, and the wider food scene in London, which aligns with KERB's mission and values. Note:This list is not exhaustive, and the role may evolve over time, with additional tasks as needed. What You'll Get by Joining KERB: Team Socials:Be part of a fun, collaborative team with regular social events to build connections and celebrate successes. Career Development:Opportunity to work with a creative, forward-thinking company and contribute to the growth of innovative independent food businesses. Inclusive Work Culture:KERB is committed to diversity and inclusion, celebrating all backgrounds, abilities, and perspectives. We strive to create a supportive environment where everyone can thrive. Applicants are encouraged to share any accommodations or reasonable adjustments needed during the recruitment process. Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.
Feb 14, 2025
Full time
WHAT: Freelance Event Operations Manager WHEN: April 2025 REPORTS TO: Operations Manager LOCATION: London SALARY: Competitive day rate HOURS: Freelance Job Description Company Overview KERB is a business that powers other businesses. We focus on the incubation and growth of innovative, independent food businesses. We run brilliant street food markets, workshops, consultancy, bars, a food hall in Central London and have developed a growing, successful corporate catering company, KERB Events Limited. We are a food-obsessed and people-first company who believes that everyone with a bit of spark should have the opportunity to ignite it. Be it food entrepreneurs or team members, our mission is to create opportunity and joy through great food, from the KERB up. Role Description AtKERB, we're passionate about the power of food to bring people together, and we need aFreelance Events Operations Managerto help us deliver unforgettable event experiences. As an Events Operations Manager, you'll be the key point of contact for all on-site operations, ensuring every event runs seamlessly and upholds KERB's values and high standards. Your role will involve managing the day-to-day operations of events from start to finish, overseeing the coordination of both bar and catering operations, and ensuring the safety and efficiency of the event site. You'll lead a team of bar and floor staff, manage event setup and breakdown, and work directly with independent food businesses to ensure that food, drinks, and hospitality are top-notch. We're looking for someone who's confident in a fast-paced, high-pressure environment and can think on their feet to solve problems and make quick decisions. If you're an experienced and proactive event professional with a passion for delivering great hospitality, this could be the role for you! Key Responsibilities: Lead the Event Site:Take full ownership of the event site on the day, representing KERB as the key point of contact for clients, staff, and guests. Ensure all logistics, from setup to breakdown, run efficiently and in line with KERB's brand and operational standards. Team Management:Motivate and manage the bar and floor teams, ensuring clear communication and effective collaboration throughout the event. Inspire the team to deliver exceptional service while maintaining a high level of professionalism. Set Up & Breakdown:Oversee the setup, live operation, and breakdown of all event elements, ensuring that everything is prepared to a high standard and that the event site is left in perfect condition. Health & Safety Compliance:Conduct thorough H&S checks prior to the event, ensuring all safety protocols are in place for pop-up bars and food trader units. Address any on-site incidents promptly and responsibly. Problem Solving:Proactively address any challenges that arise during the event, whether logistical, operational, or team-related, ensuring minimal disruption and maintaining a calm, solutions-focused approach. Client Liaison:Act as the main point of contact for the event client, ensuring their needs are met and that any requests or issues are handled promptly and professionally. Post-Event Reporting:Complete a comprehensive post-event debrief report, highlighting successes, areas for improvement, and key learnings, and share this feedback with the KERB Operations Planning Lead. Quality Control:Ensure that food and drink offerings are consistent with KERB's high standards and that customer satisfaction is always a top priority. Requirements & Skills: Hospitality & Event Experience:Background in hospitality, food & beverage, or event catering. Experience in managing or supervising events, particularly in fast-paced environments like pop-ups, festivals, or corporate events. Point-of-Sale Systems Proficiency:Familiarity with point-of-sale systems such as SumUp and Good Till, with the ability to manage transactions and handle cash/till operations. Personal Alcohol Licence:A valid Personal Alcohol Licence for on-site alcohol service. Draught System Proficiency:Experience in working with draught beer systems and ensuring their smooth operation throughout the event. Food Safety Certification:A minimum ofLevel 2 Food Hygiene & Safetycertification, with a solid understanding of health and safety standards in food service. Communication Skills:Strong verbal and written communication skills, with the ability to lead teams, liaise with clients, and resolve issues professionally. Desired (but not essential): Full UK Driving Licence:Ability to travel between event locations, particularly if managing multiple event sites. Level 3 Health & Safety Certification:Additional qualifications in health and safety to support on-site risk management. Barista Training:Experience or certification in barista coffee preparation, to support high-quality drink service at events. Interest in Independent Food Scene:A passion for and understanding of the independent street food industry, and the wider food scene in London, which aligns with KERB's mission and values. Note:This list is not exhaustive, and the role may evolve over time, with additional tasks as needed. What You'll Get by Joining KERB: Team Socials:Be part of a fun, collaborative team with regular social events to build connections and celebrate successes. Career Development:Opportunity to work with a creative, forward-thinking company and contribute to the growth of innovative independent food businesses. Inclusive Work Culture:KERB is committed to diversity and inclusion, celebrating all backgrounds, abilities, and perspectives. We strive to create a supportive environment where everyone can thrive. Applicants are encouraged to share any accommodations or reasonable adjustments needed during the recruitment process. Diversity & Inclusion As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams' different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.