Metropolitan Gaming

Who We Are At Metropolitan Gaming, we don't just offer jobs-we create experiences. Whether it's the electric buzz of our city casinos or the slick precision of our online platform, we're the heartbeat of high-end gaming. From the iconic Empire Casino in Leicester Square to the luxury of Metropolitan Mayfair, our ten venues across the UK and Egypt are made for those who live life full throttle. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: 50% off food and beverages in all our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentive Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance program: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme What We Are Looking For The Property and SHE Manager is responsible for providing operational oversight of the organisation's estates, facilities management, and SHE compliance across all venues. The role owns the relationship with the Managing Agent and outsourced FM and SHE providers, ensuring delivery against contractual obligations, statutory requirements, budgets, and performance standards, while driving value for money and continuous improvement. Acting as the primary escalation point, the role supports venue management with operational issues, oversees planned and reactive maintenance, capital replacement, and compliance activity, and leads contract governance, renewals, and re-tendering processes. The Property and SHE Manager maintains and enhances the SHE framework, champions a strong safety culture, manages risk, reporting, and audit readiness, and provides clear, data-driven insights to the Executive Team to support informed decision-making and business continuity across the estate. Main Responsibilities Managing Agent / Estates Management Oversight Own the relationship with the Managing Agent ensuring commissioning for property related services, rent reviews, rates reviews, renewals, exits and new properties Provide information to the Exec upon request, managing the production and presentation of all property related services Provide the Exec with opportunities to improve current financial arrangements and value for money in all estates related activities. Facilities Management / Contract Oversight Primary contract owner and point of escalation for the outsourced FM provider (Dalkia). Ensure Dalkia delivers against contractual KPIs, SLAs, lifecycle plans, and statutory compliance obligations. Conduct regular performance reviews, contract governance meetings, and service audits. Manage the FM budget, invoicing, variations, and contract changes and ownership of all SAP concur activities Support venue directors with FM-related operational issues and ensure timely resolution. Lead contract renewal cycles, re-tendering processes, or scope adjustments as required. Safety, Health & Environment (SHE) Maintain and continually improve the organisation's SHE framework, policies, and compliance. Oversee the delivery and performance management of the WorkNest H&S service contract. Ensure venues remain fully compliant with UK regulatory requirements, including fire safety, EHO standards, risk assessments, and accident reporting. Review incident reports, investigations, and corrective actions, ensuring follow-through and closure. Deliver Quarterly SHE Reports to the ECT Board, including performance metrics, risk status, trends, and compliance updates. Stakeholder Management Act as the key liaison between the Property & Estates function, the Central MG Finance Team, the Managing Director, Venue Directors, Dalkia, and WorkNest Maintain strong communication channels with venue management teams, ensuring clarity on roles, responsibilities, and processes. Present SHE performance and FM contract updates to the ECT Board and other senior committees when required. Governance, Risk & Reporting Maintain a centralised FM and SHE documentation library, ensuring audit readiness at all times. Track statutory compliance (e.g., fire risk assessments, water hygiene, electrical testing, lift inspections). Produce monthly FM performance dashboards and quarterly SHE reporting packs. Support business continuity planning across the estate, including building maintenance resilience and emergency response procedures. Required Skills and Behaviours NEBOSH General Certificate or equivalent IOSH membership Relevant Facilities Management qualification Proven track record of driving efficiency, standardisation, and cost optimisation across estates and FM services within regulated, customer-facing, or hospitality/leisure environments Proven experience in estates, facilities management, and Safety, Health & Environment (SHE) within a multi-site or complex operational environment. Strong working knowledge of UK health and safety legislation, statutory compliance, and regulatory requirements (e.g. fire safety, EHO, risk assessments, accident reporting). Demonstrable experience managing outsourced service providers and contracts, including performance management against KPIs and SLAs. Strong commercial and financial acumen, with experience managing FM budgets, invoicing, variations, and driving value for money. Experience leading contract renewals, re-tendering exercises, and scope changes. High level of competence in governance, audit readiness, risk management, and compliance documentation control. Strong stakeholder management skills, with the ability to build credible, collaborative relationships across venue teams, central functions, suppliers, and senior leaders. Confident communicator, able to influence at all levels and provide clear guidance, challenge constructively, and escalat e issues appropriately. Please Note: You must be aged 18 or above and have the right to work in the UK