Bionic Services Limited

Job Title: Sales Administrator Department: Sales Operations Location: London (hybrid working - 3 days in office per week) About Bionic: We are Bionic, the UK's number one business comparison and switching service. It's our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses.To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials - energy, connectivity, insurance, and finance. We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and About the Role: We are looking for a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers - ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service. Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers. Day-to-Day Responsibilities: Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay. Liaise with customers and suppliers to resolve any issues that arise during the switching process. Gather outstanding customer information required to finalise contracts and ensure accurate submissions. Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems. Monitor and address outstanding contracts to keep records accurate and up to date. Identify and recommend process improvements to streamline workflows and enhance efficiency. Support internal teams with training and guidance to help reduce recurring administrative issues. Collaborate with teams across the business to ensure consistent performance and high-quality service delivery. What We're Looking For: Previous experience in a customer support, contract administration, or sales support role. Confident in resolving customer and supplier queries with professionalism and urgency. Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail. Familiarity with contract management processes and an understanding of key contractual terms (desirable). A proactive, solutions-focused mindset with a history of driving continuous improvement. Comfortable working in fast-paced, target-driven environments. Proficient with CRM systems and Microsoft Office tools, especially Excel. The Team: This role sits within our Sales Operations department - a key part of the business that connects customers with suppliers to ensure every new contract is handled smoothly and efficiently. The team plays a central role in maintaining service quality and operational accuracy. About Bionic: Bionic has over 630 colleagues working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration. Benefits: We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave, increasing with tenure 1 paid family & religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards

At Bionic, we're making life radically easier for small business owners. We're building a one-stop shop for business essentials that's powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them. The role As a Senior Commercial Finance Manager, you will act as a business partner to the business by preparing, reviewing and analysing financial and non-financial information to provide reporting and insight that drives performance improvement and delivery against desired business outcomes. The day to day Reporting to the Head of Commercial Finance, a Finance Business partner to the CFO, the Chief Commercial Officer and their teams: Drive performance through the reporting on actionable financials, metrics and insights, supporting the business to out-perform targets Month end processes in relation to areas of ownership including journals, reconciliations and commentary Budgeting and forecasting of key metrics and drivers, and translation into related financial costs and KPIs Work with these teams to set their respective financial and KPI targets, reporting and sharing actual performance, providing insight into variances and highlighting future implications Work with these teams to support on trading performance and trading initiatives Attendance at product review meetings, reviewing revenues and cost base (FTE and costs) on a monthly basis and discuss any variances to determine the impact on the future P&L Attendance at relevant business team meetings, sharing insight into performance and being the wider finance representative Act as financial advisor to these teams, and to be integral to commercial decision-making and driving improved performance Become closely involved in, and provide financial support and analysis in relation to, commercial contract negotiations and partnerships Work with the Data & Insight and Financial Reporting teams to automate reporting & develop KPIs, providing analysis and insight, linking financial reports to business strategy Work closely with commercial and operational teams to provide support on key projects and strategic pillars initiatives About you Degree, professionally qualified, or qualified by experience Excellent interpersonal and communication skills with an ability to work as a member of a team and influence multiple stakeholders Fundamental ability to understand, interpret and challenge financial data Strong analysis and problem-solving skills with high attention to detail Good knowledge of specific processes and business areas and the ability to apply this to implementing changes that add value to the business Highly motivated with strong initiative and problem-solving skills Ability to think creatively, where there is not an obvious or right answer and be comfortable with ambiguity Strong desire and ability to collaborate within own and other functions as a Business Partner to achieve desired outcomes Good industry knowledge and commercial awareness Critical Experience Experience in financial planning, reporting and forecasting Managing cost centre or category level financial information Participation in a functional/cross-functional/team project Significant experience in interpreting, evaluating and reporting financial information Suitable experience in financial systems Participation and delivery within team projects The interview process Initial conversation with our Talent Acquisition Team 1st stage Teams interview with Group FC Technical Assessment 2nd stage in person interview with Group FC & CFO About Bionic Group Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound - Luton, Think Business Loans - Chelmsford, and Smart - Field based agents. We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We're one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves. Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward. Benefits We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks. Enhance your health & wellbeing Private healthcare cover Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies Eyecare scheme Taking time away from work ️ 25 days annual leave plus the 8 UK bank holidays, increasing with tenure 1 paid family/religious day of leave per year - following successful probation period 1 paid charity volunteering day per year Option to buy/sell up to an additional 3 days leave per year Family matters: for the special moments Enhanced maternity, paternity or shared parental leave 2 days off for your wedding upon joining, and up to 5 days after 2 years' service Flexible working options & a hybrid work approach Financial wellbeing Auto-enrolled salary sacrifice pension scheme Life assurance Season ticket Loans, salary advances & loans to buy/rent a home - based on tenure Cycle to work scheme Recognition Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition Long service awards