Kevin Theobald Recruitment Agency

Our client is on the look out for a multi modal operations clerk, this role is Mon to Fri and is based near Cardiff Salary £30k Outline of the Role: Under the direction of the Supervisor and the Manager, the Multi Modal Freight Operator is responsible for processing airfreight and ocean freight shipments from quotation to completion. Duties Include: Processes shipments Air /ocean/ Road Completing all relevant Import / Export paperwork, entering console data. Completing HM Customs paperwork depending on mode of transport. Completing HAWB's, MAWB's and IATA forms. Dealing with customer queries. Arranging collections and deliveries of freight with haulage companies. Providing Air /Road / Ocean quotations to customer. Negotiating ad hoc rates with suppliers. Invoicing shipments and keying off of supplier's invoices. May have responsibility for ensuring sufficient stationery is available for departmental needs Eq, airwaybills and ocean bills . Other duties as assigned by Manager/ Supervisor Ensure Compliance to EU GDP 2013/C 343/01 Guidelines in Terms of Storage and Transport of Pharmaceutical Product. Ensuring Transport Temperature Control requirements are maintained through the various Routings of Air, Road and Sea, in addition to the Reporting of any Temperature Excursions while In Transit. Knowledge & Skills Experience of consolidations, HAWBs/MAWBs and IATA shipment procedures (essential); Training in dangerous goods and knowledge of letters of credit (desirable - training can be given). Customs procedures as well as Inward & Outward Processing Reliefs (essential); MS Office (WORD, OUTLOOK, EXCEL) ASM / Chief system,NCTS Key Requirements Work on own initiative; Tactfully handle customers and their queries; Good communication skills essential Must be prepared to work shifts (including overtime as and when needed) Must be prepared to be on call/call out if there is a need to Able to work as a team

Our client who is located in the Crawley area is looking for an operations controller working a 4 on 4 off 12 hour days () The Shift Operations Controller is a hands-on, customer-facing operational role responsible for managing live logistics activity during assigned 12-hour shifts, including regular weekend coverage. This position owns day-to-day operational delivery while on shift, absorbing routine and predictable weekend work and ensuring customers experience consistent, high-quality service outside standard office hours. You will work autonomously during your shift, while remaining closely aligned with the wider operations team through clear handovers and communication. Duties Include: Coordinate Air, Road, and Sea freight movements to and from the UK, including cross-trade shipments, from booking to final delivery. Monitor live shipments, proactively managing exceptions, delays, and escalations. Maintain accurate job files and record all activity within the internal job management system. Provide clear, structured handovers at the end of each shift where required. Act as the primary operational contact for assigned customers during your shift. Communicate clearly and confidently with customers, partners, airlines, shipping lines, hauliers, and internal teams. Update customer track-and-trace portals and provide milestone updates via email or agreed reporting channels. Skills & Experience Proven experience in freight forwarding or logistics operations (air, road, and/or sea). Strong customer-service mindset with confidence handling time-critical and high-pressure situations. Excellent organisational and time-management skills. High level of accuracy and attention to detail. Strong written and verbal communication skills in English. Competent user of Microsoft Office (Excel, Word, Outlook).

We are recruiting an IT Support with extensive knowledge of Cargowise, for our client based around the Heathrow area Monday to Friday and paying around £35k Duties Include: Provide 1st line support for all user CargoWise issues that arise • Assist in CargoWise IT projects including company system implementations • Utilise 2nd line escalation when required • Support of problems with various Microsoft applications • Basic level network infrastructure support • Some IT supplier related activities e.g., Procurement Personal Attributes Attention to detail and logical approach • Excellent written and spoken English • Interest in project work • Flexible and resilient • Optimum time management and able to effectively prioritise tasks • Proactive • Strong analytical skills • Problem-solving skills, creativity • Team and service-oriented • Willingness to learn with new IT products • Integrity: The role requires appropriate handling of confidential, sensitive information • Able to effectively analyse data Qualifications Cargo Wise experience essential • Previous experience min 3 years • Successful assistance of projects within previous role • Microsoft Office product knowledge an advantage