Hotel Chocolat

The following content displays a map of the jobs location - St. Neots, Cambridgeshire 6am to 2pm and 2pm to 10pm, Monday to Friday (37.5 hours) Location: St. Neots, Cambridgeshire Closing Date: 20/07/2026 Job Category: Manufacturing Country: UK Region Division: Operations Job Introduction As we continue our mission to make people and nature happy through reinventing chocolate, we're looking for a Hygiene Operative to join our Hygiene Team on a permanent basis. As a Hygiene Operative within our packing facility, you will play a vital role in maintaining the highest standards of food safety and cleanliness. You will proactively follow cleaning schedules and tasks as directed by the Hygiene Team Leaders, taking full ownership and accountability for the hygiene standards within your designated area. Working in a methodical, step-by-step manner, you will deliver right-first time cleaning every shift, ensuring all processes are completed in line with defined and trained food-safe parameters. Shift Pattern: operating on a rotating weekly shift pattern of 6am - 2pm and 2pm - 10pm. As well as a competitive salary and a range of company benefits, you'll receive 50% discount on all products, and a 70% discount for you and your guests when you stay at our Rabot Estate hideaway on the paradise island of Saint Lucia. The on-site location for this role is at our Distribution Centre 'Alpha', in St. Neots, Cambridgeshire. Whether it's a bustling event, online order or keeping our store shelves fully stocked, our team at Alpha provide the support network that makes this happen. Alpha is just off the A1 (Wyboston Interchange) and 3.4 miles from St Neots train station. With free parking on site. What you'll be doing . All Cleaning & Hygiene deep cleaning as determined by the "Hygiene Schedule"/ Periodic tasking and associated tasking within the delivery of food safe cleaning processes to the business. Disassembly / Reassembly of equipment in a trained, methodical & professional manner as per CIC training delivered. To deliver right first-time cleaning process against defined & trained parameters each & every shift in a methodical step by step process. Take ownership for the food safe cleaning delivery of your area, to own that area and be accountable for it. Follow cleaning schedules and cleaning tasks as directed by the Hygiene Technicians. Hygiene Team Manager & Hygiene Manager. Maintaining and improving cleaning standards within each business zone on a shift-by-shift basis. Ensuring adherence to all site technical policies & operating practices. Ensuring adherence to all site Health & Safety policies & operating practices. Chemical handling as always trained in a safe & professional manner. Who you are Skills and Experience Good verbal and written English. Experience within a food manufacturing environment. Experience of working within a Hygiene Team desirable. Experience of handling chemicals. Ability to use own initiative within procedural parameters. Who are we? We're one of the UK's favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser . A cacao pod takes years to grow - it can't be rushed if it's going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about. Now, we're market leaders in the industry. What began as an online-only business grew to over 140 stores across the UK, and we're still growing Today, we're multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.

Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? What You'll be doing: Warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discover customers' needs and reasons for their visit through friendly conversation. Delight customers with product demonstrations and tasting sessions, ensuring allergen checks throughout. Close the sale and confidently recommend additional products such as gift bags. Thank customers for shopping, ensuring they leave happy. Process transactions, refunds and exchanges at the till. Respond to customer feedback. Support the team with deliveries and stock management, maintaining a clear and tidy delivery area in line with health and safety guidelines. Maintain the appearance of store and café areas to a high standard. When a café area is present, prepare hot and cold drinks, ice creams and snacks according to guidelines, keeping the area immaculately clean while focusing on upselling. Support where possible to the success of the store and team. In return for going the extra mile every day, we'll offer you: £13.05 per hour. Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount on a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - it's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit: