Customer Experience Advisor - (Head Office)Hotel Chocolat Mint House, Royston Fixed-Term Contract (3-6 months) Love chocolate? Love people? Curious about what happens behind the scenes at one of the UK's most loved premium brands?At Hotel Chocolat, we believe every conversation has the power to make someone's day a little brighter. Whether it's helping a customer choose the perfect gift, solving a problem with care or sharing your knowledge about our latest collection, every interaction is an opportunity to create a memorable experience. We're looking for Customer Experience Advisors to join our Head Office team in Royston, Hertfordshire. This is far more than a customer service role. As the voice of Hotel Chocolat, you'll receive an immersive two-week training programme, become a genuine Hotel Chocolat Chocolate Expert, and gain a unique insight into how one of the UK's most loved premium retailers brings its products, people and customer experience together. Based at the heart of our Head Office, you'll work alongside teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a real understanding of how a successful multi-channel business operates. Many of our colleagues describe this as the role where they learned how the whole business works. By understanding our customers, our products and our brand, you'll develop commercially valuable skills that will stay with you throughout your career. Few entry-level roles offer this level of exposure to a premium retail brand. From day one, you'll build commercial awareness while developing exceptional communication, analytical and problem-solving skills in a supportive and collaborative environment. These roles are offered on an initial 3-6 month fixed-term contract, supporting Hotel Chocolat through our exciting seasonal peaks. While these opportunities are fixed term, they provide an excellent chance to gain valuable Head Office experience with one of the UK's most loved premium brands. Many of our colleagues have gone on to secure extended contracts or permanent opportunities across the business, with future opportunities based on business needs and individual performance. What you'll love about working here Become a Hotel Chocolat Chocolate Expert Our comprehensive two-week paid induction is unlike anything you'd expect from a customer experience role. You'll discover the fascinating story behind Hotel Chocolat, learn about cacao and chocolate production, explore our seasonal collections and bestselling products, master our systems and develop the knowledge and confidence to become the trusted expert our customers rely on. Experience Head Office from the inside Because our Brand Centre sits at the heart of Head Office, you'll gain exposure to teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a unique understanding of how every part of the business contributes to delivering an exceptional customer experience. Customer experience, not sales There are no outbound calls and no sales targets. Instead, you'll focus on listening, understanding what customers need and helping them find the perfect products using your expert knowledge and genuine enthusiasm for the brand. Develop skills you wouldn't expect One of the most interesting aspects of the role is helping protect our customers and our brand. Working alongside specialist colleagues, you'll identify and investigate unusual purchasing activity, recognise buying patterns that may indicate payment fraud and help ensure every genuine customer enjoys a safe and seamless shopping experience. It's a unique opportunity to develop analytical thinking, commercial awareness and confident decision-making. Enjoy fantastic benefits As well as a competitive salary, you'll receive: 50% colleague discount on Hotel Chocolat products. 70% discount for you and your guests at our beautiful Rabot Estate in Saint Lucia. The opportunity to work with passionate colleagues who genuinely love what they do. What you'll be doing Every day is different. You could be: Speaking with customers via phone, email and live chat. Helping customers choose the perfect products for birthdays, celebrations and everyday moments. Sharing your expert product knowledge to recommend seasonal collections and thoughtful gifts. Resolving customer queries with empathy, confidence and care. Helping identify unusual purchasing activity to support our fraud prevention processes. Delivering outstanding customer satisfaction while meeting service level agreements. Maintaining our distinctive Hotel Chocolat tone of voice across every interaction. Supporting customer conversations across social media and review platforms when required. Working flexibly as part of a shift pattern, including weekends. You'll thrive in this role if you Love making people happy. Are naturally curious and enjoy learning new things. Enjoy solving problems and thinking critically. Have excellent written and verbal communication skills. Take pride in delivering exceptional customer experiences. Enjoy working collaboratively with others. Have great attention to detail and enjoy finding solutions. Are organised, adaptable and always looking to improve. Essential Excellent written and verbal communication skills. Experience using Microsoft Office. Ability to build rapport and inspire confidence through your communication. Experience working towards service or performance targets. A genuine passion for delivering exceptional customer experiences. Desirable Experience using CRM or customer experience platforms. Knowledge of GDPR and handling customer data securely. Experience supporting customers through social media. Confidence identifying opportunities to improve customer experience and processes. Who are we? Everything we do begins with cacao. For over 30 years we've challenged the ordinary, believing that chocolate should be more exciting, more ethical and, above all, more delicious. Today, Hotel Chocolat is one of the UK's most loved premium chocolate brands, with an award-winning range of chocolates, gifts, cafés, our pioneering Velvetiser and over 140 stores across the UK. We're passionate about creating remarkable experiences-not just for our customers, but for our colleagues too. We believe the best ideas come from curious people, diverse perspectives and teams who genuinely care about what they do.
Sep 22, 2026
Full time
Customer Experience Advisor - (Head Office)Hotel Chocolat Mint House, Royston Fixed-Term Contract (3-6 months) Love chocolate? Love people? Curious about what happens behind the scenes at one of the UK's most loved premium brands?At Hotel Chocolat, we believe every conversation has the power to make someone's day a little brighter. Whether it's helping a customer choose the perfect gift, solving a problem with care or sharing your knowledge about our latest collection, every interaction is an opportunity to create a memorable experience. We're looking for Customer Experience Advisors to join our Head Office team in Royston, Hertfordshire. This is far more than a customer service role. As the voice of Hotel Chocolat, you'll receive an immersive two-week training programme, become a genuine Hotel Chocolat Chocolate Expert, and gain a unique insight into how one of the UK's most loved premium retailers brings its products, people and customer experience together. Based at the heart of our Head Office, you'll work alongside teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a real understanding of how a successful multi-channel business operates. Many of our colleagues describe this as the role where they learned how the whole business works. By understanding our customers, our products and our brand, you'll develop commercially valuable skills that will stay with you throughout your career. Few entry-level roles offer this level of exposure to a premium retail brand. From day one, you'll build commercial awareness while developing exceptional communication, analytical and problem-solving skills in a supportive and collaborative environment. These roles are offered on an initial 3-6 month fixed-term contract, supporting Hotel Chocolat through our exciting seasonal peaks. While these opportunities are fixed term, they provide an excellent chance to gain valuable Head Office experience with one of the UK's most loved premium brands. Many of our colleagues have gone on to secure extended contracts or permanent opportunities across the business, with future opportunities based on business needs and individual performance. What you'll love about working here Become a Hotel Chocolat Chocolate Expert Our comprehensive two-week paid induction is unlike anything you'd expect from a customer experience role. You'll discover the fascinating story behind Hotel Chocolat, learn about cacao and chocolate production, explore our seasonal collections and bestselling products, master our systems and develop the knowledge and confidence to become the trusted expert our customers rely on. Experience Head Office from the inside Because our Brand Centre sits at the heart of Head Office, you'll gain exposure to teams across Marketing, Retail, Supply Chain, Distribution and Operations, giving you a unique understanding of how every part of the business contributes to delivering an exceptional customer experience. Customer experience, not sales There are no outbound calls and no sales targets. Instead, you'll focus on listening, understanding what customers need and helping them find the perfect products using your expert knowledge and genuine enthusiasm for the brand. Develop skills you wouldn't expect One of the most interesting aspects of the role is helping protect our customers and our brand. Working alongside specialist colleagues, you'll identify and investigate unusual purchasing activity, recognise buying patterns that may indicate payment fraud and help ensure every genuine customer enjoys a safe and seamless shopping experience. It's a unique opportunity to develop analytical thinking, commercial awareness and confident decision-making. Enjoy fantastic benefits As well as a competitive salary, you'll receive: 50% colleague discount on Hotel Chocolat products. 70% discount for you and your guests at our beautiful Rabot Estate in Saint Lucia. The opportunity to work with passionate colleagues who genuinely love what they do. What you'll be doing Every day is different. You could be: Speaking with customers via phone, email and live chat. Helping customers choose the perfect products for birthdays, celebrations and everyday moments. Sharing your expert product knowledge to recommend seasonal collections and thoughtful gifts. Resolving customer queries with empathy, confidence and care. Helping identify unusual purchasing activity to support our fraud prevention processes. Delivering outstanding customer satisfaction while meeting service level agreements. Maintaining our distinctive Hotel Chocolat tone of voice across every interaction. Supporting customer conversations across social media and review platforms when required. Working flexibly as part of a shift pattern, including weekends. You'll thrive in this role if you Love making people happy. Are naturally curious and enjoy learning new things. Enjoy solving problems and thinking critically. Have excellent written and verbal communication skills. Take pride in delivering exceptional customer experiences. Enjoy working collaboratively with others. Have great attention to detail and enjoy finding solutions. Are organised, adaptable and always looking to improve. Essential Excellent written and verbal communication skills. Experience using Microsoft Office. Ability to build rapport and inspire confidence through your communication. Experience working towards service or performance targets. A genuine passion for delivering exceptional customer experiences. Desirable Experience using CRM or customer experience platforms. Knowledge of GDPR and handling customer data securely. Experience supporting customers through social media. Confidence identifying opportunities to improve customer experience and processes. Who are we? Everything we do begins with cacao. For over 30 years we've challenged the ordinary, believing that chocolate should be more exciting, more ethical and, above all, more delicious. Today, Hotel Chocolat is one of the UK's most loved premium chocolate brands, with an award-winning range of chocolates, gifts, cafés, our pioneering Velvetiser and over 140 stores across the UK. We're passionate about creating remarkable experiences-not just for our customers, but for our colleagues too. We believe the best ideas come from curious people, diverse perspectives and teams who genuinely care about what they do.
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand?To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge. What You'll be doing: People are the reason you love retail! You'll warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discovering your customers' needs and reason for their visit through friendly conversation. Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them. Closing the sale and confidently recommending additional products such as gift bags. Genuinely thanking your customer for shopping with us, ensuring they leave happy. Processing transactions, refunds and exchanges at the till. Responding to customer feedback. Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines. Maintaining the appearance of the store and café areas to a high standard. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer. Support where you can to the success of your store and team. In return for going the extra mile every day, we'll offer you: £13.05 per hour Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit:
Sep 18, 2026
Full time
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand?To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused.You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge. What You'll be doing: People are the reason you love retail! You'll warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discovering your customers' needs and reason for their visit through friendly conversation. Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them. Closing the sale and confidently recommending additional products such as gift bags. Genuinely thanking your customer for shopping with us, ensuring they leave happy. Processing transactions, refunds and exchanges at the till. Responding to customer feedback. Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines. Maintaining the appearance of the store and café areas to a high standard. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer. Support where you can to the success of your store and team. In return for going the extra mile every day, we'll offer you: £13.05 per hour Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit:
Hotel Chocolat in Horsham, UK, is looking for a Sales Advisor who will warmly welcome customers, share our premium chocolates, and deliver an amazing shopping experience with excellent product knowledge. No prior retail experience is required; you'll learn on the job, demonstrate products, check allergens, and confidently close sales while upselling gift options. You'll work with a friendly team in a fast-paced environment.
Sep 17, 2026
Full time
Hotel Chocolat in Horsham, UK, is looking for a Sales Advisor who will warmly welcome customers, share our premium chocolates, and deliver an amazing shopping experience with excellent product knowledge. No prior retail experience is required; you'll learn on the job, demonstrate products, check allergens, and confidently close sales while upselling gift options. You'll work with a friendly team in a fast-paced environment.
Hotel Chocolat is looking for a Sales Advisor in Leeds Springs to join our premium chocolate brand. You don't need prior retail experience; simply be a passionate, friendly brand ambassador who puts customers first and shares our products with a warm, personal touch. You'll welcome customers, demonstrate products, check allergens, and close sales while assisting with stock and store maintenance. The role includes hours, incentives, and staff discounts.
Sep 04, 2026
Full time
Hotel Chocolat is looking for a Sales Advisor in Leeds Springs to join our premium chocolate brand. You don't need prior retail experience; simply be a passionate, friendly brand ambassador who puts customers first and shares our products with a warm, personal touch. You'll welcome customers, demonstrate products, check allergens, and close sales while assisting with stock and store maintenance. The role includes hours, incentives, and staff discounts.
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge. What You'll be doing: People are the reason you love retail! You'll warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discovering your customers' needs and reason for their visit through friendly conversation. Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them. Closing the sale and confidently recommending additional products such as gift bags. Genuinely thanking your customer for shopping with us, ensuring they leave happy. Processing transactions, refunds and exchanges at the till. Responding to customer feedback. Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines. Maintaining the appearance of the store and café areas to a high standard. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer. Support where you can to the success of your store and team. In return for going the extra mile every day, we'll offer you: £13.05 per hour Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit:
Aug 27, 2026
Full time
Are you ready to join Hotel Chocolat's exciting and ongoing journey as the UK's favourite premium chocolate brand? To join us as a Sales Advisor, you don't need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You'll love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge. What You'll be doing: People are the reason you love retail! You'll warmly welcome every customer and immerse them in the world of Hotel Chocolat. Discovering your customers' needs and reason for their visit through friendly conversation. Delighting your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them. Closing the sale and confidently recommending additional products such as gift bags. Genuinely thanking your customer for shopping with us, ensuring they leave happy. Processing transactions, refunds and exchanges at the till. Responding to customer feedback. Working with your team to support with deliveries and stock management, keeping the delivery area is kept clear and tidy in line with our health and safety guidelines. Maintaining the appearance of the store and café areas to a high standard. If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean. The customer experience is just as important, however given the pace of a café, you will focus on upselling to your customer. Support where you can to the success of your store and team. In return for going the extra mile every day, we'll offer you: £13.05 per hour Incentives based on performance. 50% unlimited staff discount to treat yourself and your friends and family. 70% discount off a stay in our Hotel in St Lucia. A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression. About Us We're not just a chocolate company; we're a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we've built a brand that's all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we're proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do - just like the perfect cacao pod, our success doesn't happen overnight. It's the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers. To learn more about who we are and our People Pledge to equality, diversity, and inclusion, visit:
Hotel Chocolat is seeking Sales Advisors in the UK. You'll warmly welcome customers, share our premium chocolates, and deliver an exceptional experience with strong product knowledge and allergen awareness. No retail experience is required, but a passion for the brand and customer focus is essential. You'll work with a team to ensure smooth store operations, including stock and deliveries, while maintaining a high standard of store appearance.
Aug 27, 2026
Full time
Hotel Chocolat is seeking Sales Advisors in the UK. You'll warmly welcome customers, share our premium chocolates, and deliver an exceptional experience with strong product knowledge and allergen awareness. No retail experience is required, but a passion for the brand and customer focus is essential. You'll work with a team to ensure smooth store operations, including stock and deliveries, while maintaining a high standard of store appearance.
