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Service Desk Analyst We're partnering with a growing, founder-led SaaS technology business operating within the workforce management and operations technology space. Led by a highly successful leadership team with a track record of building and scaling technology businesses, the company is helping organisations improve workforce visibility, employee safety, attendance, onboarding and operational efficiency through a combination of software, automation and innovative workplace technology. Their customers span a range of sectors including facilities management, healthcare, logistics, retail, manufacturing and hospitality, supporting organisations with large frontline and operational workforces. With continued growth and an expanding customer base, they are now looking to strengthen their Service Desk team with the addition of a customer-focused Service Desk Analyst. The Opportunity As a Service Desk Analyst, you'll be the first point of contact for customers using the platform and will play a key role in delivering an excellent support experience. You'll help customers resolve queries, investigate issues, provide guidance and ensure they get maximum value from the technology. This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and wants to build a career within technology and software support. What You'll Be Doing Acting as the first point of contact for customers via phone, email and ticketing systems. Delivering a professional, friendly and efficient customer experience. Logging, prioritising and managing customer enquiries and incidents. Investigating issues and identifying solutions using internal documentation and knowledge resources. Keeping customers informed throughout the lifecycle of their enquiry. Resolving issues wherever possible within agreed service levels. Escalating more complex incidents to specialist teams with clear and accurate information. Maintaining detailed records of customer interactions and resolutions. Contributing to internal knowledge articles and support documentation. Working collaboratively with colleagues to continuously improve customer service delivery. What We're Looking For We're looking for someone who genuinely enjoys helping customers and takes pride in delivering a great service experience. You'll likely have experience in: Customer Service Advisor Customer Support Advisor Helpdesk Advisor Service Desk Analyst Contact Centre Advisor Technical Support Administrator Customer Experience Executive Essential Skills Excellent verbal and written communication skills. Strong customer service mindset. Positive and professional approach. Good problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritise workload. Confidence using technology and learning new systems. Proactive attitude with a willingness to take ownership. Ability to work independently in a remote environment whilst contributing effectively to a team. Desirable Experience Whilst not essential, we'd be particularly interested in people with: Previous customer service experience. Experience using business software. Exposure to helpdesk or ticket management systems. An interest in technology and software. Previous experience working within a support environment. Why Apply? Hybrid working. Comprehensive training and onboarding. Opportunity to join a growing SaaS business. Supportive and collaborative team culture. Clear pathway into software and technology support. Exposure to a modern technology platform used by organisations across the UK 26,000 salary plus benefits

ABM / Outbound Campaign Manager £45,000 - £55,000 Remote First We're working with a growing B2B SaaS business that helps multi-site hospitality operators run more efficiently through workforce and operational technology. Following recent investment and an exciting period of growth, they're looking to hire an ABM / Outbound Campaign Manage r to take ownership of highly targeted marketing campaigns that directly influence pipeline and revenue. This is not a traditional demand generation role. The business has moved to a true account-based marketing approach, focusing on a clearly defined target market and a named list of ideal customer accounts. You'll work closely with Sales to create campaigns that engage the right prospects, generate meaningful conversations, and support business growth. The company is in an exciting phase, with a major product enhancement and rebrand on the horizon, making this an excellent opportunity to join a business where your work will have visible impact. The Role Reporting directly to the Head of Sales & Marketing, you'll take ownership of ABM activity from strategy through to execution and performance measurement. You'll be joining a small, collaborative team where everyone has a voice and ideas are encouraged. Key responsibilities include: Planning and executing targeted ABM and outbound campaigns focused on named accounts and priority market sectors. Working closely with Sales to develop targeting strategies, messaging, campaigns and follow-up activity. Managing campaigns across email, social, events, content and marketing automation channels. Owning webinars, events and industry engagement activities that support account-based outreach. Managing relationships with key industry partners and associations. Tracking campaign performance and using data to continuously improve results. Briefing and coordinating content and creative assets to support campaigns. Supporting lead nurture, automation and CRM activity. Helping drive awareness and engagement around a major upcoming product launch and company rebrand. What We're Looking For We're interested in speaking with candidates who have: 2-5 years' experience within B2B marketing, campaign marketing, ABM, demand generation or outbound marketing. Experience creating and managing targeted campaigns that generate pipeline for a sales team. A solid understanding of account-based marketing and how it differs from traditional lead generation. Experience working closely alongside sales teams in a revenue-focused environment. Strong project management skills and the ability to manage multiple campaigns simultaneously. A data-driven mindset and a focus on measuring commercial impact. Experience using CRM, marketing automation and sales engagement tools. Experience within hospitality, hospitality technology, HR tech, workforce management or related SaaS environments would be advantageous but is by no means essential. Candidates who have worked in hospitality earlier in their careers, or who simply have a genuine interest in the sector, are encouraged to apply. The Type of Person Who'll Succeed This environment will suit someone who: Thrives in a fast-paced scale-up environment. Enjoys taking ownership and making things happen. Is comfortable testing ideas, learning quickly and adapting. Can balance creativity with commercial thinking. Is proactive, curious and naturally collaborative. Wants to build campaigns that genuinely influence revenue rather than marketing vanity metrics. Likes working autonomously while remaining closely connected to Sales and the wider business. What's On Offer? £45,000 - £55,000 basic salary. Remote-first working environment. Occasional team collaboration days, typically around once per month. Opportunity to play a key role in a growing SaaS business during a significant period of change and investment. High degree of ownership and visibility across the organisation. Collaborative, down-to-earth culture with a genuine focus on innovation and growth This is an excellent opportunity for a commercially minded marketer who enjoys account-based marketing, working closely with Sales, and seeing a direct connection between their campaigns and business growth.

Application Support Analyst Location: Exeter (Hybrid - 4 days a week in office) Salary: Up to £30,000 + benefits Looking to build a career in SaaS? We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team. This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology. What you'll be doing: Providing first line support via phone, email and ticketing systems Troubleshooting software issues and user queries Helping customers maximise their use of the platform Escalating more technical issues where required Working closely with internal support and technical teams What we're looking for: Excellent communication and customer service skills Strong problem-solving and logical thinking ability Experience in customer support, technical support, application support or software support Why join? Full product training provided Clear progression into 2nd/3rd line and Software Development roles Hybrid working and flexible hours Friendly, collaborative team culture Genuine long-term career development opportunities This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience. Are you interested to find out more? If so, please contact James Chau at

Sales Development Representative Milton Keynes Hybrid (1-2 days per week in the office) 35,000 - 40,000 Basic + 15,000 OTE We're partnering with a well-funded, high-growth SaaS business that's entering an exciting new phase of expansion. Having secured circa 12m in investment, the company is continuing to scale its commercial organisation, invest heavily in product innovation and build on strong momentum in the market. The business has ambitious growth plans, a collaborative culture and a proven track record of developing talent internally. As part of that growth, they're looking to hire Sales Development Representatives to join an established team and play a key role in driving new business opportunities. The Role This is a true outbound sales position focused on creating qualified opportunities for the wider sales team. Working closely with Account Executives and senior sales leadership, you'll engage prospective customers through strategic prospecting, targeted outreach and relationship building. Targeting large organisations, you'll be responsible for opening conversations with senior decision makers, identifying opportunities and helping build a healthy sales pipeline. What You'll Be Doing Generating new business opportunities through outbound prospecting Engaging prospective customers via phone, email, LinkedIn and social selling Researching target accounts and identifying key stakeholders Booking qualified meetings for Account Executives Collaborating with sales and marketing teams to maximise pipeline generation Using modern sales technology and AI tools to improve prospecting effectiveness Consistently achieving and exceeding activity and opportunity targets What We're Looking For Experience in an SDR, BDR, Lead Generation or outbound sales role Proven ability to generate new business opportunities Confident speaking with senior decision makers Strong communication and relationship-building skills Resilient, driven and self-motivated mindset Experience within SaaS, technology or wider B2B sales environments is highly desirable Comfortable working in a fast-paced, scaling business Why Consider This Opportunity? Join a business in a significant growth phase Backed by circa 12m of investment and continuing to scale rapidly Clear career progression opportunities as the business expands Work under an experienced and highly supportive VP of Sales Established sales function with realistic and achievable targets Hybrid working model (1-2 days per week in Milton Keynes) Modern tech stack and sales enablement tools High-performance but collaborative culture If you're a driven sales professional looking for a role where you can make a genuine impact and accelerate your career in a growing SaaS business, we'd love to hear from you.

Assessment Officers x 10 (Interviewing & Candidate Assessment) - SC Clearable Remote Working (UK Based) 200 per day 12 Month Rolling Contract Are you an experienced recruiter, assessor, interviewer, contact centre leader or people-focused professional looking for a fully remote role where you can develop specialist assessment skills? We're supporting a growing organisation that delivers online assessment centres for some of the UK's largest Government and public sector departments. Due to continued growth, they're looking to hire Assessment Officers to join their team. This is an excellent opportunity to develop specialist assessment and selection skills while working on recruitment campaigns that help place thousands of people into essential public sector roles each year. The Role: Deliver live online interviews, assessments and role play exercises Assess candidates against behavioural and strengths-based frameworks Record assessment outcomes accurately and objectively Support candidates throughout the assessment process Ensure a fair, professional and consistent candidate experience Work across multiple digital platforms whilst maintaining excellent attention to detail You'll ideally come from a background in: Recruitment or Talent Acquisition HR or People Services Assessment Centres Interviewing and Selection Resourcing or Workforce Planning Learning & Development Contact Centre Team Leadership Contact Centre Operations Management Quality Assurance, Coaching or Training Other people-focused positions involving interviewing, assessment or performance management We're looking for people who are organised, detail-oriented, comfortable using technology and able to make objective, evidence-based decisions. What's on Offer? 200 per day Fully remote working Full training provided Long-term contract opportunity Experience working on major Government recruitment programmes Supportive and collaborative team environment Potential progression opportunities within the business Essential Requirements: UK based Eligible to obtain SC Clearance Able to work from a secure home office environment If this position sounds like it might be of interest, please feel free to get in touch via email

Lead Credit Risk Analyst About the role We're working with a fast-growing UK consumer lending business that sits within a highly respected financial services group. While the group itself is well established, this particular lending arm operates much more like a scale-up - small, capable teams, high autonomy, and a strong bias toward execution over process. They're looking for a Lead Credit Risk Analyst to play a key role in shaping and optimising credit strategy across a growing consumer lending portfolio (including motor finance). This is a hands-on, non-managerial role, aimed at someone with the seniority and confidence to take ownership of decisions and drive change end-to-end. In simple terms, this role suits someone who can have a short conversation about a problem, immediately understand what needs to be done, and go away and execute - without heavy direction or hand-holding. What you'll be doing Owning credit and underwriting strategy decisions end-to-end, including credit policy, lending criteria and decisioning rules Identifying performance issues or opportunities, proposing changes, and driving them through to implementation Spending a significant amount of time hands-on in SQL (and/or Python) to analyse portfolio performance, approvals, losses and risk drivers Balancing growth, profitability, automation and risk appetite in a regulated consumer lending environment Writing clear, structured, data-backed proposals or papers and presenting recommendations to senior stakeholders and governance forums Operating in a fast-moving environment with evolving priorities, limited bureaucracy and a high degree of personal responsibility This is not a role focused on people management - it's about doing the work, owning the outcome, and seeing the direct impact of your decisions. What we're looking for Strong experience in credit risk / credit strategy within consumer lending (motor finance experience would be beneficial but is not essential) Clear examples of credit strategy or policy decisions you personally owned, rather than only supporting or analysing Evidence of initiating and delivering change, not just recommending it Comfortable influencing senior stakeholders through well-structured, evidence-led proposals Confident, hands-on SQL user (you write and run your own queries; you don't rely on a separate data team) A mindset suited to pace, accountability and autonomy - this role will not suit someone who prefers highly structured, slow-moving environments Package & working pattern Salary circa £65,000, plus participation in a share scheme Ideally once a week in Cardiff, but once a month is workable for the right candidate based further away High visibility, genuine influence, and scope to help shape how the portfolio evolves over time If you're looking for a credit risk role where you truly own decisions rather than advise on them, and where execution matters as much as analysis, this is likely to be of interest.

Support Engineer Cardiff - Hybrid (3 days in office) Up to £30,000 + benefits Looking to build a career in tech rather than stay on a service desk? We're working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It's a great opportunity to move into a niche area like voice and cloud, with full training provided. What you'll be doing: Supporting a voice/telecoms platform (VoIP, SIP) Troubleshooting issues and managing tickets end-to-end Supporting customers via phone, email and ticketing system Learning platforms, call systems and integrations What they're looking for: IT support, service desk OR strong customer service + interest in tech Good problem-solving skills Confident communicator Keen to learn and progress Why join: Clear progression into 2nd line or engineering Full training and mentoring Supportive team environment Working pattern: 3 days in Cardiff office (Tue-Thu) Shifts: 8-4:30 or 9:30-6 (rotating) If you'd like to find out more, please contact James Chau at .

Senior Software Engineer (Backend)London - Hybrid (3 days in office) Up to £85k + benefits What if the systems you built were used every day by millions of readers around the world? A long-established, AI-driven technology business is hiring a Senior Software Engineer to work on products used daily by leading global media and publishing organisations. Founded over a decade ago, the company builds data-driven, machine-learning-led products that operate at scale, helping publishers make smarter decisions around content, engagement, and audience growth. This is a hands-on senior role within a strong London-based engineering team, focused on backend systems at the core of the platform. The role Build and evolve backend services powering AI-driven products Focus on scalability, performance, and reliability Work closely with Product and Data Science Contribute to architecture and technical improvements Tech Stack:- Java, Python, AWS, MongoDB, MySQL, Kubernetes, Git What they're looking for: 5+ years' backend or server-side engineering experience Strong system design and production experience Autonomous, senior-level engineer Background from strong engineering environments If you would like to find out more, please contact James Chau at .

HR & Finance Manager Remote (UK) - South Wales / South West strongly preferred We're supporting a growing digital consultancy with a newly created HR & Finance Manager role to help strengthen how the business runs as it continues to scale. The fundamentals are already in place. This role is about taking things to the next level by adding structure, consistency and visibility, not firefighting or rebuilding from scratch. You'll work closely with the leadership team, acting as a trusted advisor and hands-on operator across people and finance. If you enjoy variety, responsibility, and being relied on to keep things running smoothly, you'll enjoy this role. What will you be doing? Finance is in good shape today. Your focus will be on improving rhythm, insight and reporting, including: Establishing monthly management reporting Maintaining an up-to-date monthly cashflow forecast Introducing project-based financial reporting to improve visibility of client profitability Managing day-to-day essentials such as invoicing, payroll, and liaison with external accountants on tax and VAT Providing clear, practical insight to support commercial discussions This is about control and clarity, not complex financial restructuring. People / HR HR processes already exist and are largely outsourced. Your role will be to embed, coordinate and support, including: Rolling out a new performance framework Supporting managers with the day-to-day people lifecycle (onboarding, reviews, employee relations) Improving visibility and signposting of development and training opportunities Managing recruitment Acting as the main point of contact with external HR and payroll partners What we're looking for Experience in a combined HR / Finance role, or strong depth in one with meaningful exposure to the other Comfortable working in a small or scaling business Confident with financial reporting, controls and cashflow Solid understanding of UK employment law and HR best practice Pragmatic, organised and happy to be hands-on Sound judgement, attention to detail and high integrity

UK Remote Enterprise Sales Financial Markets We're working with a well-established B2B software business that builds enterprise middleware technology used by financial services organisations to deliver real-time data securely and at scale. This is a specialist sales role suited to someone who has sold complex, infrastructure-level software into financial services or financial markets, and is comfortable with long, consultative sales cycles and high-value deals. The Product The company develops enterprise middleware / platform software that sits behind the scenes, enabling financial services organisations to move live, business-critical data reliably between systems and end-user applications. It's used in highly regulated, latency-sensitive environments where performance, reliability and security are critical, for example trading platforms, market-data distribution and other real-time financial applications. Target Market This role has responsibility for the financial services and financial markets sector, with primary sales targets including: Exchanges Sell-side banks and brokerages Market-data providers Buy-side firms such as asset managers and hedge funds The role involves engaging with senior commercial and technical stakeholders across complex enterprise estates. The Role Full 360 sales role, owning the sales process end-to-end Primary focus on net-new business, with some account expansion Annual targets circa £350k ARR, typically achieved through 2-4 high-value enterprise deals Long, consultative sales cycles rather than high-volume transactional selling Strong internal support, including pre-sales specialists, established pipeline, CRM and sales collateral Fully remote within the UK, with travel required for client meetings and industry events (UK and overseas) Joining a small, specialist sales team, reporting to a senior commercial leader based internationally About You You're likely to be a strong fit if you: Have sold enterprise or middleware software into financial services / financial markets Are comfortable selling complex, non-end-user platforms rather than lightweight SaaS Have experience with long sales cycles, high deal values and multi-stakeholder buying groups Take a consultative, value-led approach to enterprise sales Enjoy operating in lean, specialist sales teams where credibility matters You don't need to be hands-on technically, but you do need a solid level of technical understanding to sell confidently into senior stakeholders. Why Consider This Role Specialist product with clear value in financial markets Enterprise deal sizes and meaningful targets Long-term stability with the backing of a wider software group Remote-first setup with international exposure