Angard Recruitment

Angard Staffing in Dearne, Barnsley is recruiting a temporary Customer Service Advisor for Royal Mail. This 12-week booking offers around 37.5 hours per week at £13.93 per hour. You will provide first-time solutions by phone and email, handle calls, and deliver high-quality service within target times. A three-week mandatory training is required, with no annual leave during training, and weekend work is part of the schedule.

About Us Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail's contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford. The Role Job Details: Role: Customer Service Advisor Location: Royal Mail, Admiral House, 2 Admiral Way, Doxford, International Park, Sunderland, SR3 3XW Start date: 14/09/2026 (later start dates also available - please enquire) Pay Rate: £13.93 per hour Contract: Temporary (12-week booking, with potential for extension) Hours: Around 37.5 hours per week, between the hours of 8:00am - 18:30pm Monday - Saturday (Saturday work is essential, you will get a random day off in the week) Mandatory Training Requirement: Successful completion of a mandatory three-week training programme is required. Individuals can only be signed off to undertake live calls once they have successfully completed training and demonstrated the required level of competence. No annual leave is permitted during the three-week training period. Applicants must maintain the required standards of attendance, performance and behaviour throughout their assignment. Key Responsibilities Provide first-time solutions for customers via telephone and email. Handle consecutive phone calls and manage complaints effectively. Deliver excellent quality of service within agreed handling time. Required Skills/Experience Passion for delivering great customer experiences. Confidence in taking consecutive phone calls and handling complaints. Ability to prioritize and manage workloads. Flexible and adaptable to changing customer demands. Enthusiastic and responsive. Self-motivated, able to work independently or as part of a team. Ability to work under pressure and meet deadlines. Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered. Good level of spoken English and clear communication skills. Desirable Qualities Proven record in a fast-paced customer service environment. Quick, accurate typist with high attention to detail. Ability to handle difficult complaints professionally and with resilience. Excellent telephone manner and telephony experience. Proficient in email, spreadsheet, and word processing software. Creative problem solver with a focus on resolution. Accurate and consistent data input. Work Environment Inclusive and friendly atmosphere. Supportive team culture. If you have the resilience and passion for customer service, and meet these criteria, this could be a fantastic opportunity for you! Are you ready to join our team?

Overview Are you ready to make a difference and be part of a team that helps deliver for the nation? Angard Staffing is looking for enthusiastic and reliable individuals to join us as flexible (temporary) Warehouse Operatives with Parcelforce. Whether you're looking for a new challenge or want to be part of a fast-paced, hands on environment, we'd love to hear from you! Why Apply? Dynamic Work Environment: No two days are the same. Historic Service: Be part of a service that connects people and businesses every day. Competitive Pay: Enjoy competitive rates and the flexibility to fit work around your lifestyle. What You'll Be Doing Loading and unloading parcels from trailers. Moving parcels through the warehouse safely and efficiently. Operating mechanised parcel sorting equipment. Sorting up to 40,000 items with your team during a single shift. Ensuring every parcel - big or small - is handled with care and reaches its destination on time. What We're Looking For We welcome individuals from all backgrounds - no previous experience is required, but it's a bonus if you've worked in similar environments. Is flexible and comfortable switching between tasks. Can lift parcels up to 30kg and push loads up to 250kg (with assistance for heavier items). Is physically fit and able to manage long shifts on their feet. Is motivated, reliable, and ready to work as part of a team. Payrates & Shifts The tables below outline the pay rates applicable for warehouse roles at our Parcelforce sites. The rates displayed are payable for your shift where the shift description criteria is met. Rates could be subject to change during busy periods, Angard staffing will communicate any change to your pay rates in advance. 0-26 Weeks Service Mon - Sat Days (06:00 - 19:00): £13.16 Mon - Sat Nights (19:00 - 06:00): £15.82 Bank Holiday (All Day): £26.81 27 Weeks Service Onwards Mon - Sat Days (06:00 - 19:00): £13.94 Mon - Sat Nights (19:00 - 06:00): £16.60 Bank Holiday (All Day): £26.81 Interested? Let Us Know! If you're ready to be part of a vital service and enjoy hands on, active work, we'd love to hear from you.