Arrhythmia Alliance

Title: Healthcare Assistant Reports to: Patient Services Manager Based at: Remote Worker however must be able to travel as and when required to meetings and/or events Job Purpose: To provide direct support to patients and support to all areas of the Charity Group Working Hours: Monday Thursday 09:.30, Friday 09 00 Key Responsibilities: Responding to enquiries via telephone, email, online forums or social media with empathy, a listening ear, informative and supportive manner, whilst demonstrating confidentiality and sensitivity. Stay fully informed on the conditions and treatments associated with all three charities, ensuring the ability to respond to related enquiries becomes second nature Co-ordinate and action messages in the Patient Services Mailbox and distribute messages accordingly to the wider team where needed Maintain Patient Services documentation and make sure details are updated with clear and concise information Identifying gaps in patient information and assist in developing and proofreading relevant medically approved resources to reflect current guidelines, treatments, services and advances Frequently reviewing and assisting with update of content on charity websites and social media channels current and relevant Forums Supporting the organisation, promotion and delivery of all charity events including Patients Day, World Heart Rhythm Week, Global AF Aware Week, Know Your Pulse & Support Groups, Coffee mornings, Living with Series etc Build a central database of case studies / patient stories whether written or recorded Contribute content for the monthly e news and regular newsletters including patient stories, FAQ s and latest news and updates with resources to Patient Service Manager Propose titles and speakers for patient educational events and develop virtual educational videos Co-ordinate the day-to-day planning and organisation of the fundraising activities and responding to enquiries. Support Patient Services Manager with administrative tasks/requests Person specification: - Sufficient healthcare knowledge and empathy when managing enquires - Excellent verbal and written communication skills - Excellent attention to detail and accuracy - Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint - Excellent organisational skills, with the ability to prioritise and manage own workload - Can undertake a wide variety of tasks and multi-task with ease - Professional, methodical and thorough approach to work with a friendly and polite manner - Ability to work on own initiative as well as part of a team - Full Driving Licence with access to a vehicle - Educated to GCSE level minimum

Title: Group Programme and Events Lead Reports to: Associate Director of Business and Operations Based: Remotely however must travel as and when required to meetings and events. Working Hours : Monday to Thursday, 9:00am 5:30pm; Friday, 9:00am 5:00pm. (Hours may vary on event days or when event planning calls are scheduled outside of standard working hours) Job Purpose: To organise the planning and implementation of Programmes & Events and maintain a high level of accuracy and detail throughout. The role: Arrhythmia Alliance Group is recruiting a Group Programme and Events Lead on a full-time, permanent, remote basis. Your skills will be essential in strengthening the charities profile through programmes and event planning and coordination. You will support the organisation with its programme and events portfolio by developing healthy, professional, relationships at all levels. You will also showcase initiatives taken and their key impact in making a real difference in people's lives. Main responsibilities: - Plan, coordinate, attend and execute charity programmes and events. - Research and oversee all event logistics, including agendas, venue selection, room allocation, contract negotiations, transportation, accommodation and catering arrangements. - Liaise effectively with various vendors and service providers. - Develop and manage budgets, providing financial reports and forecasts to senior management. - Evaluate programme and event success through feedback collection and analysis, making necessary recommendations for improvements. - Promote the organisation's brand image, values, and initiatives. - Ensure all events are compliant with relevant standards and other regulations. - Diary management for all programmes and events. - Support in production of relevant presentations and be able to present on the Charity group whilst attending events online or in person. - Work closely with all other departments to ensure all events, projects and campaigns are promoted efficiently to the target audience; includes website development and updates along with researching and sourcing appropriate promotional resources. - Take payments over the phone as and when required. - Attend physical meetings and events as and when needed to provide support. - Support the production of recording for Healthcare Professionals, patients and care givers for educational webinars & events using but not limited to Microsoft Teams or Zoom. - Attend Calls with Senior managers out of normal working pattern when required Person specification: - Experience in planning, organising, and executing marketing of programmes and events - Excellent attention to detail and accuracy - Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint - Excellent organisational skills, with the ability to prioritise and manage workload - Can undertake a wide variety of tasks and multi-task with ease - Professional, methodical and thorough approach to work with a friendly and polite manner - Ability to work on own initiative as well as part of a team - Full Driving Licence with access to a vehicle - Educated to GCSE level minimum