KIMS Hospital

Salary: £13,218.40 per annum (this is the equivalent of a full time salary of £26434.80 per annum) Shifts Between: 06:30-20:30 (Mon-Fri) and 06:30-20:00 (Sat-Sun) on a rota basis Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service. About the role Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will: Welcome patients, visitors, consultants, and staff, offering clear directions and support. Manage patient appointments, records, and correspondence to ensure smooth patient journeys. Answer high-volume calls on the hospital switchboard with confidence and professionalism. Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed. Assist patients on admission and discharge, providing clear information and a positive experience. This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count. What we're looking for Educated to GCSE standard (or equivalent). Previous experience working in a hospital or healthcare setting. Strong customer service and administration skills. Excellent verbal and written communication. Organised, detail-focused, and confident working to deadlines. Ability to prioritise, work independently, and handle busy environments calmly. IT literate, with knowledge of Microsoft packages and medical terminology desirable. A proactive, flexible, and approachable team player. At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes: 33 days' annual leave (including bank holidays) Free secure staff parking Private health insurance Up to 40% off selected KIMS Hospital services Employee Assistance Platform Discounted gym membership We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve. Apply today For queries, please contact Diane on or email All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.

Contract: Permanent Full Time (40 Hours Per Week) Shifts: Monday - Saturday 8am - 8pm Monday - Thursday, Friday 8am - 6pm, Saturdays 8am - 4pm. Are you an experienced leader in customer service or healthcare administration? Do you thrive in a fast-paced environment where patient experience is the top priority? Can you inspire and develop a team to consistently deliver outstanding service? If so, we'd love to hear from you. KIMS Hospital is seeking a dynamic and motivated Reservations Manager to lead our Reservations Team, incorporating Inpatient, Outpatient and PMI bookings. This is a pivotal role where you will drive service excellence, optimise operational processes, and ensure every patient interaction reflects our commitment to outstanding care. This role is a 40 hour per week role working 5 days per week including 1 Saturday in 8. About the Role Reporting to the Head of Customer Services, you will be responsible for the effective day-to-day management of the Reservations team. You will ensure that all administrative pathways are clear, efficient, and patient-focused, while fostering a culture of exceptional customer care. You will act as a role model for the organisation, ensuring every stakeholder-patients, consultants, GPs, and colleagues-receives a first-class experience. Key Responsibilities Lead and manage the Reservations team to deliver exceptional patient and customer experiences. Monitor call volumes and performance against KPIs, ensuring high service standards are met. Manage staffing levels and daily departmental activity to meet business needs. Support hospital growth through effective waiting list management and patient pathways. Ensure compliance with Health & Safety and governance standards. About You At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes: Proven management experience within an administrative or customer-facing environment Strong understanding of customer care and quality standards in a regulated environment. Strong commercial acumen, with the ability to understand business drivers, optimise performance, and identify opportunities to support service growth and efficiency. Excellent communication, organisational, and interpersonal skills. Ability to lead, motivate, and implement change. A Level or NVQ Level 3 in Customer Service (or equivalent) Benefits 33 days annual leave including bank holidays, increasing with length of service Free secure staff parking Life assurance Employee Assistance Programme Free eye tests Flexible working opportunities (where applicable) Ongoing training and development opportunities Apply online today. If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on or email At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer. Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at

A healthcare provider in Maidstone is seeking a dynamic Reservations Manager to lead their team and ensure exceptional service in a fast-paced environment. The candidate will be responsible for managing daily reservations activities and optimizing processes to reflect the organization's commitment to patient care. Ideal applicants will have management experience in customer service, strong communication skills, and relevant qualifications. This role offers a permanent full-time position with attractive benefits including annual leave and ongoing training.