Weston Park Cancer Charity
Main purpose of post • Provide direct support to people affected by cancer by meeting in person with or providing digital or telephone support to people using the service (patients/clients, carers, relatives, professionals). • Provide high quality information and support within defined level of competence in relation to cancer. This will include assessment of service users information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management. • Manage referrals from clinical teams in a timely manner, liaising with clinical teams, primary care teams and community partners where necessary. • Provide care coordination around the individual to ensure their experience of support feels seamless and is transparent, including support from partner agencies. What you do Delivery of information and support to people living with and beyond cancer and their families • Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier model of psychological support Level 1, 2 & 3). • This will include: • Assess the needs of individuals attending / contacting the service and identify the required level of intervention. • Support users sensitively to help them understand clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people. • Understand that there will be frequent exposure to distressing/ highly distressing situations and deal with difficult and highly emotive situations in a sensitive manner and base decisions on own professional judgement. • Deal with service users with complex enquiries or support needs, or who need help in accessing or understanding information, referring to appropriate members of the wider clinical team (CNS, oncologist) when appropriate or signpost them to other supportive services. • Liaise with clinical staff to support patients and carers in distress. • Demonstrate a high level of skill acquired through relevant training or equivalent experience whilst demonstrating awareness of the limits of own practice and knowledge and when to seek appropriate support/ advice. • Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication). • Provide advice on a range of issues e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy. • Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Clinical Lead (HCP), Cancer Information and Support Advisors, Head of Cancer Support Services; Clinical Nurse Specialists (CNS). • Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and the voluntary the sector via networking, also giving talks and presenting at relevant groups. • Plan and deliver pop-up information clinics, ensuring these pop-up clinics are evaluated. • Lead the development and delivery of courses and workshops. • Lead peer support groups and service-user involvement. Operational Delivery • Collect and collate data regarding contacts with people who use the service both in person and by telephone and produce reports of activity as required. • Plan and organise events and displays externally liaising with departments and agencies as required. • Lead discrete projects or service improvements under direction of the Head of Cancer Support Services • Work flexibly to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw. • Ensure service user participation in development of the service, including facilitating forums and meetings. • Facilitate open and effective communication with multi-professional teams, both internally and externally. • Maintain systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns. • Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained. General Duties • Report accidents and incidents as per Weston Park Cancer Charity s policy. • To be an ambassador for the charity. • Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity. • Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy. • Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice. • Participate in team meetings and events. • Adhere to all WPCC s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding. The above job
Main purpose of post • Provide direct support to people affected by cancer by meeting in person with or providing digital or telephone support to people using the service (patients/clients, carers, relatives, professionals). • Provide high quality information and support within defined level of competence in relation to cancer. This will include assessment of service users information and support needs (Holistic Needs Assessment/Cancer Care Review), provision of written or verbal information, supportive listening and action planning to facilitate self-management. • Manage referrals from clinical teams in a timely manner, liaising with clinical teams, primary care teams and community partners where necessary. • Provide care coordination around the individual to ensure their experience of support feels seamless and is transparent, including support from partner agencies. What you do Delivery of information and support to people living with and beyond cancer and their families • Provide information and support within level of competence of the post (Macmillan Levels of Intervention Criteria L1,2,3,4; NICE approved four tier model of psychological support Level 1, 2 & 3). • This will include: • Assess the needs of individuals attending / contacting the service and identify the required level of intervention. • Support users sensitively to help them understand clinical information they have been given (e.g. around diagnosis, treatment, effects of the illness and treatment, cancer terminology), helping to resolve situations where users feel they have been given conflicting information. This will include addressing concerns and queries and working to resolve them and the ability to recognise and work within the limits of own competence and responsibility is crucial, referring issues beyond these limits to relevant people. • Understand that there will be frequent exposure to distressing/ highly distressing situations and deal with difficult and highly emotive situations in a sensitive manner and base decisions on own professional judgement. • Deal with service users with complex enquiries or support needs, or who need help in accessing or understanding information, referring to appropriate members of the wider clinical team (CNS, oncologist) when appropriate or signpost them to other supportive services. • Liaise with clinical staff to support patients and carers in distress. • Demonstrate a high level of skill acquired through relevant training or equivalent experience whilst demonstrating awareness of the limits of own practice and knowledge and when to seek appropriate support/ advice. • Provide supporting information around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format (e.g. written, verbal, and others as appropriate to overcome any barriers to communication). • Provide advice on a range of issues e.g. benefits, travel insurance, and facilitate access to services e.g. specialist benefits advice, complementary therapy. • Liaise with relevant staff at all levels as appropriate both within the charity and externally to address issues identified, and seek advice with more complex issues, directly involving others where necessary, e.g. Clinical Lead (HCP), Cancer Information and Support Advisors, Head of Cancer Support Services; Clinical Nurse Specialists (CNS). • Contribute to the development and maintenance of effective relationships with partner organisations in primary and secondary and the voluntary the sector via networking, also giving talks and presenting at relevant groups. • Plan and deliver pop-up information clinics, ensuring these pop-up clinics are evaluated. • Lead the development and delivery of courses and workshops. • Lead peer support groups and service-user involvement. Operational Delivery • Collect and collate data regarding contacts with people who use the service both in person and by telephone and produce reports of activity as required. • Plan and organise events and displays externally liaising with departments and agencies as required. • Lead discrete projects or service improvements under direction of the Head of Cancer Support Services • Work flexibly to deliver the objectives of the cancer support service, including attending events and outreach sessions across South Yorkshire, North Derbyshire and Bassetlaw. • Ensure service user participation in development of the service, including facilitating forums and meetings. • Facilitate open and effective communication with multi-professional teams, both internally and externally. • Maintain systems and processes to promote a healthy, safe and secure working environment and maintain accurate documentation and report any concerns. • Act as a role model by demonstrating expertise and maintaining credibility, ensuring a positive image of Weston Park Cancer Charity is maintained. General Duties • Report accidents and incidents as per Weston Park Cancer Charity s policy. • To be an ambassador for the charity. • Demonstrate a positive and supportive attitude to staff and volunteers and uphold the philosophy and values of the charity. • Respect confidentiality applying to all WPCC areas. Adhere to GDPR policy. • Be proactive with your training and development needs, maintain relevant professional registrations and adhere to codes of practice. • Participate in team meetings and events. • Adhere to all WPCC s policies and procedures including Health and Safety regulations, Equal Opportunities and Safeguarding. The above job
Weston Park Cancer Charity
What you do Purpose of the Job: This is an exciting new role for an experienced and dynamic fundraiser to take the lead in developing and growing our Individual Giving program. As the Individual Giving Fundraising Manager , you will be responsible for driving forward a fresh, innovative approach to engaging supporters and securing vital donations to support the continued work of our charity. You ll have the opportunity to shape new, compelling campaigns while building on the success of our existing initiatives, including the Christmas Star appeal. This role will see you working across a range of exciting fundraising campaigns, ensuring key audiences understand the impact of our work and are motivated to donate. You will take charge of the donor journey, ensuring it is sensitive, engaging, and streamlined, with a strong emphasis on maintaining positive, ongoing relationships with supporters. Collaborating closely with the Director of Fundraising, Fundraising Team, Campaign Manager, and Data Manager, you will tailor campaigns to effectively target individual giving across South Yorkshire, Bassetlaw, and North Derbyshire, ensuring that fundraising targets and budget goals are met. This is the perfect opportunity for someone who thrives on planning and executing successful campaigns, enjoys building meaningful relationships, and is passionate about utilizing digital tools to connect with donors. If you are a strategic thinker with excellent customer care skills, eager to lead a fresh, dynamic income stream within a busy, supportive team, this role is the perfect fit for you. Key Responsibilities: Lead and implement the individual giving donor journey to increase regular gifts, payroll giving, and one-off donations, ensuring a seamless and engaging experience for supporters at all stages. Create and lead individual giving campaigns aimed at recruiting new donors, retaining existing supporters, and increasing reach, engagement, and income. Develop new fundraising campaigns to raise awareness of the charity s work and motivate both new and existing donors to contribute, working closely with the Campaign Manager and other fundraising teams to create compelling messaging and content. Focus on retention and stewardship by maintaining and deepening relationships with existing donors, ensuring they feel valued and connected to the charity's impact, and encouraging continued support. Maximise payroll giving opportunities to reach employees across the region, building strong partnerships with businesses and organisations. Working closely with the Corporate Partnerships Manager Evaluate campaigns against income and impact success factors, identifying areas for improvement and implementing necessary adjustments to enhance effectiveness and donor engagement. Analyse and segment the supporter base to develop tailored supporter journeys and propositions, ensuring campaigns are targeted effectively and that data is used optimally for engagement. Utilise digital platforms to engage new and existing supporters, focusing on online acquisition methods and improving digital presence to encourage regular giving. Collaborate closely with other fundraising areas, marketing, and events teams to ensure the alignment of strategies, sharing of insights, and maximising opportunities for income generation through a unified approach. Assist in the delivery of donor and supporter engagement events , in line with the donor recognition and stewardship plan, to strengthen relationships and drive additional support. Contribute to the annual fundraising plan , supporting the charity s broader goals and helping to drive growth in line with the three-year strategic vision. Ensure all activities are managed via the charity s CRM system (Raiser s Edge) to maintain accurate donor records, track engagement, and ensure best practice. Ensure compliance with relevant regulations and best practices, including GDPR, Fundraising Regulator Code of Practice, and charity law, in all aspects of fundraising activity. Attend team meetings and contribute to team development , taking an active role in team discussions and strategy sessions to achieve collective success. Travel throughout the region to attend fundraising events and engage with supporters, representing the charity and strengthening community connections. Work flexibly , including occasional evenings and weekends, to support fundraising events and activities as needed. This role offers the opportunity to lead a key income stream, working closely with teams across the organisation to develop a high-impact individual giving program. The target for this role is a minimum of £300,000 per annum , focusing on the continued growth of regular giving and deepening supporter relationships. General Responsibilities: Every employee is required to: Adhere to, and comply with, organisational policies, procedures and guidelines at all times. Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination. Comply with the organisational policy on confidentiality, and the General Data Protection Regulations. Respect the confidentiality and privacy of donors, guests and staff at all times. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves. Participate in personal and organisational training and development and performance framework meetings. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Who you are We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity s busy charity team. Our Individual Giving Fundraising Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we d love to hear from you. About you: You will be a forward thinking, team player with a can do attitude & part of a fast-paced charity team You will have excellent communication skills (both written and oral) Able to manage your own workload and priorities to agreed deadlines Participate in and contribute to team meetings Co-operate and liaise with colleagues, working in a professional manner at all times Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity. Support and encourage harmonious internal and external working relationships Make a positive contribution to volunteer involvement in delivering the charity s strategy and raising the profile of Weston Park Cancer Charity Our Total Rewards Package Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include: 27 days (plus bank holidays) annual leave Option to purchase additional five working days per year Westfield Health level 4 coverage 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50% Up to 2 weeks full paternity pay NHS benefits Hybrid working A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. Tax relief is automatically claimed for the staff member. Death in service cover
What you do Purpose of the Job: This is an exciting new role for an experienced and dynamic fundraiser to take the lead in developing and growing our Individual Giving program. As the Individual Giving Fundraising Manager , you will be responsible for driving forward a fresh, innovative approach to engaging supporters and securing vital donations to support the continued work of our charity. You ll have the opportunity to shape new, compelling campaigns while building on the success of our existing initiatives, including the Christmas Star appeal. This role will see you working across a range of exciting fundraising campaigns, ensuring key audiences understand the impact of our work and are motivated to donate. You will take charge of the donor journey, ensuring it is sensitive, engaging, and streamlined, with a strong emphasis on maintaining positive, ongoing relationships with supporters. Collaborating closely with the Director of Fundraising, Fundraising Team, Campaign Manager, and Data Manager, you will tailor campaigns to effectively target individual giving across South Yorkshire, Bassetlaw, and North Derbyshire, ensuring that fundraising targets and budget goals are met. This is the perfect opportunity for someone who thrives on planning and executing successful campaigns, enjoys building meaningful relationships, and is passionate about utilizing digital tools to connect with donors. If you are a strategic thinker with excellent customer care skills, eager to lead a fresh, dynamic income stream within a busy, supportive team, this role is the perfect fit for you. Key Responsibilities: Lead and implement the individual giving donor journey to increase regular gifts, payroll giving, and one-off donations, ensuring a seamless and engaging experience for supporters at all stages. Create and lead individual giving campaigns aimed at recruiting new donors, retaining existing supporters, and increasing reach, engagement, and income. Develop new fundraising campaigns to raise awareness of the charity s work and motivate both new and existing donors to contribute, working closely with the Campaign Manager and other fundraising teams to create compelling messaging and content. Focus on retention and stewardship by maintaining and deepening relationships with existing donors, ensuring they feel valued and connected to the charity's impact, and encouraging continued support. Maximise payroll giving opportunities to reach employees across the region, building strong partnerships with businesses and organisations. Working closely with the Corporate Partnerships Manager Evaluate campaigns against income and impact success factors, identifying areas for improvement and implementing necessary adjustments to enhance effectiveness and donor engagement. Analyse and segment the supporter base to develop tailored supporter journeys and propositions, ensuring campaigns are targeted effectively and that data is used optimally for engagement. Utilise digital platforms to engage new and existing supporters, focusing on online acquisition methods and improving digital presence to encourage regular giving. Collaborate closely with other fundraising areas, marketing, and events teams to ensure the alignment of strategies, sharing of insights, and maximising opportunities for income generation through a unified approach. Assist in the delivery of donor and supporter engagement events , in line with the donor recognition and stewardship plan, to strengthen relationships and drive additional support. Contribute to the annual fundraising plan , supporting the charity s broader goals and helping to drive growth in line with the three-year strategic vision. Ensure all activities are managed via the charity s CRM system (Raiser s Edge) to maintain accurate donor records, track engagement, and ensure best practice. Ensure compliance with relevant regulations and best practices, including GDPR, Fundraising Regulator Code of Practice, and charity law, in all aspects of fundraising activity. Attend team meetings and contribute to team development , taking an active role in team discussions and strategy sessions to achieve collective success. Travel throughout the region to attend fundraising events and engage with supporters, representing the charity and strengthening community connections. Work flexibly , including occasional evenings and weekends, to support fundraising events and activities as needed. This role offers the opportunity to lead a key income stream, working closely with teams across the organisation to develop a high-impact individual giving program. The target for this role is a minimum of £300,000 per annum , focusing on the continued growth of regular giving and deepening supporter relationships. General Responsibilities: Every employee is required to: Adhere to, and comply with, organisational policies, procedures and guidelines at all times. Take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination. Comply with the organisational policy on confidentiality, and the General Data Protection Regulations. Respect the confidentiality and privacy of donors, guests and staff at all times. Maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, volunteers, visitors and themselves. Participate in personal and organisational training and development and performance framework meetings. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Who you are We are seeking a highly motivated individual who shares our values to join Weston Park Cancer Charity s busy charity team. Our Individual Giving Fundraising Manager will play a vital part in our team and help us to deliver our vision: a better life for those living with, and beyond, cancer in our region. If you are interested in progressing your career within an organisation which makes a real difference to the lives of thousands of people, we d love to hear from you. About you: You will be a forward thinking, team player with a can do attitude & part of a fast-paced charity team You will have excellent communication skills (both written and oral) Able to manage your own workload and priorities to agreed deadlines Participate in and contribute to team meetings Co-operate and liaise with colleagues, working in a professional manner at all times Act as an ambassador for Weston Park Cancer Charity, reflecting the objectives and values, and to always work in the best interests of the charity. Support and encourage harmonious internal and external working relationships Make a positive contribution to volunteer involvement in delivering the charity s strategy and raising the profile of Weston Park Cancer Charity Our Total Rewards Package Our Total Rewards Package is the result of staff feedback and best practice across the charity, public and private sectors. Some of our key benefits, depending on eligibility, include: 27 days (plus bank holidays) annual leave Option to purchase additional five working days per year Westfield Health level 4 coverage 12 weeks maternity leave at 100% pay and an additional 6 weeks at 50% Up to 2 weeks full paternity pay NHS benefits Hybrid working A minimum 4% employee / 6% employer contribution through our Auto Enrol private pension scheme. Tax relief is automatically claimed for the staff member. Death in service cover
