nCino

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. As a Support Engineer, you will be responsible for providing excellent customer service to assigned Financial Institutions who are leveraging the nCino Bank Operating System. You will be responsible for triaging any customer reported error messages, questions, and configuration enhancements. You will also be responsible for learning the nCino Bank Operating System, general banking knowledge, and becoming a certified Salesforce Administrator. Responsibilities Learn the nCino Bank Operating System, become Salesforce.com certified with at least two certifications, and obtain general banking knowledge Serve as Primary Support Engineer for one or more customers and hold weekly case calls Communicate regularly with your customers via case, email and phone to ensure satisfaction with the nCino product Analyze customer business processes and solution based on platform functionality Research, troubleshoot, replicate and resolve customer reported error messages, questions, and configuration enhancements Implement new features, feature enhancements, and major/minor releases in customer environments Deliver excellence in customer service by resolving cases with quality, efficiency, and high customer satisfaction Continuously meet and exceed your customer's SLAs for case response, customer communication, and resolution time Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process Consult with the customer on nCino Gold Standards for feature implementation, usage and optimization Collaborate with Product Development, Data Services and Customer Success Managers when necessary Team members will be required to participate in the on-call rotation Qualifications Required: Bachelor's degree or equivalent experience preferred 2+ years functional experience, or combination of experience, education, and extraordinary performance Demonstrated dedication to customer service, customer satisfaction, and quality technical case work Excellent problem solving, decision-making, and interpersonal skills Excellent verbal and written communication skills for technical and non-technical audiences Desired: Knowledge of Salesforce SQL/SOQL or related Database Experience Certified Salesforce Administrator and/or Certified App Builder Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field Experience with the Salesforce Platform, particularly supporting managed packages. If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Position Summary At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Our Support Engineering department is a talented group of individuals who work closely together in case teams to support the successful adoption of nCino software at our financial institutions. Our departmental values are learning, collaboration, and fun, and those values guide us in balancing hard work with passion and enjoyment for what we do. As an Associate Manager you will assist in the leading a group of high-performing Support Engineers who are passionate about problem solving, customer service, and professional development. You will be responsible for attracting, hiring, retaining, and supervising your team and for ensuring that they have the necessary support to consistently meet and exceed expectations for case quality and knowledge centered support. You will also be the first point of contact for Information Security queries from internal stakeholders and clients. Responsibilities Support Management in ensuring the Support Engineering staff have access to the skills, tools, and processes required to resolve cases with quality, efficiency, and high customer satisfaction Support with the recruitment, training, supervision, and performance evaluation of Support Engineers Drive continuous improvement of Support Engineering processes and tools to increase case quality, efficiency, and customer satisfaction Communicate Support Engineering team policies and processes to internal stakeholders and customers as needed Manage backlog for all customer cases in portfolio with a focus on SLA compliance and customer satisfaction Manage customer queries in relation to policy, security, and outsourcing providers Monitoring and reporting on nCino's Service Level Performance to clients Keep abreast of latest security and GDPR legislation, regulations, advisories, alerts, and vulnerabilities pertaining to the company and its mission. Build knowledge of business continuity planning, auditing, and risk management and contribute to their continuous review and improvement Ensure company policies support compliance with external requirements Act as the EMEA information security and compliance Subject Matter Expert (SME) and assist with requirements around vendor due diligence, information security and compliance. Assist in completion of security and compliance related questionnaires Act as the local EMEA point of contact for the US InfoSec team. Qualifications Required: Bachelor's degree or equivalent experience 4+ years functional experience, or combination of experience, education, and extraordinary performance Proven success as a coach and mentor of technical staff Demonstrated dedication to customer service, customer satisfaction, and quality technical case work Ability to motivate yourself and others, prioritize your own work, and adapt and thrive in a dynamic team environment Excellent problem solving, decision-making, and interpersonal skills Excellent verbal and written communication skills for technical and non-technical audiences Minimum of 2 years in an audit, risk management, compliance or information security role in Financial Services or combination of education, experience, & superior performance 2+ years of IT Service Management experience Minimum of 2 years in GDPR experience Experience with outsourcing contracts Desired: Ability to travel when required Experience with the Salesforce Platform, particularly supporting managed packages Salesforce certified; Security, Feature /Functionality If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. The Saleforce.com Manager, Solutions Architecture manages a team of Solution Architects who are helping customers to analyse their current architecture, define their target and develop a roadmap to implement our leading Bank Operating System built on Salesforce. You will serve as an escalation point for the team you're managing and make timely, informed decisions that take into account the facts, goals, constraints and risks effectively. Responsibilities Provide mentorship, leadership and management of individual nCino Solution Architects. Lend guidance and technical expertise as your team members implement nCino at some of the largest Financial Institutions in the World. Promotes and builds team continuity and cohesiveness; aligns shared goals; shares wins and successes. Provide domain level knowledge of how nCino is implemented across our customer base. Help internal and external stakeholders understand how to deploy nCino as quickly as possible while managing multiple dependencies and integrations across the business. Advocate and escalate Customer issues to our Product and Development Group. Work with Product Managers to help communicate how nCino features need to evolve in the enterprise space Assist our Partner Alliance Team in training, education and deployment of the nCino Platform Occasionally provide pre-sales support for prospects in the enterprise space Analyse the current and future state data, technical, application and business architecture needed, verify and modify recommended implementation plan based on customer input and existing/inflight customer projects Following final solution architecture delivery recommendation by the nCino team, assist in design and troubleshooting during implementation in order to ensure final architecture meets client business needs and maintains alignment with nCino core product development direction Assist in future communication, training structure, etc. to establish repeatable process for onboarding additional Solution Architects. Train on methodology including streamlining, simplification and automation of tasks Qualifications Bachelor of Science or Master's Degree in Engineering or Computer Science A minimum of 1+ year(s) of solid management experience for direct reports 6+ years' experience with Salesforce.com architecture experience or combination of relevant experience, education, & superior performance Salesforce.com Developer 401 and Administrator 201 certifications Large FI experience, particularly with the Loan Origination/Servicing Systems, Enterprise Architecture framework Experience with the analysis, definition and implementation Solution, Information, Technical, Application Architecture based solutions Knowledge/Experience of various data encryption methods Passion to deliver the highquality solution to banking customers with an all-in commitment to what we do Travel Requirements Position requires up to 50% travel. Candidate must be willing to travel as needed in order to accomplish required team goals and continue to foster team cohesiveness If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At nCino we are dedicated to creating software that is changing the banking industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Transforming how financial institutions operate through innovation, reputation and speed, nCino works with more than 1,100 financial institutions globally whose assets range in size from $30 million to $2 trillion. A proven leader, nCino is part of the Forbes Cloud 100, one of the Top Company Cultures by Entrepreneur Magazine, and was named the #1 "Best Fintech to Work For" by American Banker. The Role The EMEA Pre-Sales Solution Architect Manager will lead a small team of Solution Architects who work in tandem with the Product Specialists and Direct Sales Team to evangelise the cloud, go deep on the Salesforce platform and integrations, and explain nCino architecture. This position reports directly to the EMEA Director of Presales and is a senior role within the nCino Pre-Sales organisation. As an acknowledged authority within the banking industry, the Pre-Sales Solution Architect Manager is a player coach role requiring the individual to balance the day between supporting the sales cycles and leading the team. The individual will have a breadth of knowledge and understanding of cloud solutions, application and data integration approaches, industry best practices, and broad banking business processes. The Pre-Sales Solution Architects collaborate with the multi-pillar sales and presales team to design innovative solutions that have financial industry-wide impact. They are the nCino enterprise architecture subject matter expert who designs custom built architectures to meet expected customer business requirements and value, provides best practices and addresses concerns and scenarios surrounding the cloud, SAAS, integrations, the Salesforce platform, IT operations, and security while working in tandem with direct sales, product management and engineering, and professional services when supporting the sales process. They will also be responsible for working with sales representatives to develop account plans and roadmaps, deal strategies, as well as helping executing against them. This includes driving requirements gathering, helping with qualifying opportunities, assisting with RFP/Proposal efforts, creating win themes, coordinating pre-sales resources, delivering presentations at various levels up to and including the C level, as well as other selling events. Beyond customer and prospect facing duties, a Pre-Sales Solution Architect is responsible for maintaining the nCino architecture assets, collaborating across technical teams, as well as staying on the leading edge of technologies related to the nCino product. Responsibilities Lead, develop and grow the Pre-Sales Solution Architecture team supporting sales cycles across the EMEA region. Engage and collaborate with peers in other geos and functions to nurture and develop an industry leading Solution architecture function and best practices. Mentor, coach and develop the team. Support nCino deals by presenting on the technical aspects of our solution informal meetings, handling objections and challenges from banking technology teams, while selling and promoting the value of nCino to IT leaders Work as part of the Sales leadership team, advising colleagues on how the technical factors may affect each Opportunity and making recommendations for appropriate tactics to win CIO/CTO approval for a nCino solution. Be/become an SME on Banking Architecture Be/become an SME on the use in banking environments of solutions built on the Salesforce Platform including its use for security, compliance, and regulations Develop a good understanding of how nCino fits into a banking architecture and the integration techniques that can be applied Coordinate and lead responses to security reviews and questions, with support from specialist colleagues Lead the response to prospect-specific technical inquiries around nCino Participate in scoping projects Perform (or coordinate specialist colleagues on) the delivery of administrative and integration demos of nCino/Salesforce capabilities Collaborate with other leaders and members of the Pre-Sales team to discover and understand the prospect's technical requirements and needs. Be skilled at eliciting client-specific goals and pain points and understanding the impact of these. Create customer-specific target-state architectures that include the nCino solution appropriately and document this architecture for use by professional services and customer success. Provide high-level overviews of nCino implementation methodology Aid the RFP team in answering all technical and security questions Provide point input on point of view documentation on relevant topics Speak at conferences on relevant topics Qualifications Bachelor of Science or Master's Degree in Engineering or Computer Science or similar relevant qualification. 2+ years of people management experience Either 8+ years of Salesforce experience, administration or implementation in client-facing situations or 8+ years of Banking technology and architecture experience, either within a bank or from a technology vendor pre-sales or project implementation perspective Good awareness of cloud-based technology and its application in banks Proven ability to present confidently in front of large audiences, to be credible discussing technical matters at CIO/CTO level and to react quickly to complex scenarios Comfortable working in highly complex environments with multiple cross-functional stakeholders Desired: 5+ years of Pre-Sales experience in Financial Services technology with a desire to work in a Sales environment Experience working with large/multinational/enterprise banks Native French or Spanish speaker Commercial or retail lending experience Salesforce Platform and AWS experience If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. At nCino we are dedicated to creating software that is changing the financial industry by helping bankers lend with confidence, efficiency, and transparency and better engage with their customers. Our Product Development and Engineering department is a talented group of software engineers, product managers, product designers, quality assurance engineers, and others who work closely together in Scrum teams to build banking software of the highest quality. Our department values are courage, collaboration, craftsmanship, and fun, and those values guide us in balancing hard work with passion and enjoyment for what we do. The Principal Program Manager is a vital contributor to the continual innovative journey of nCino's software and leads cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc.) and closely tracks execution, ensuring operational risks are raised and mitigated, as product is ready for release. The Program Manager must be passionate about customer experience, innovation, cross-team partnerships, and delivering programs that impact our product. This role is responsible for alignment and clarity in a highly dynamic environment, making sure that all the teams are up to date and driving towards the same strategic launch objective. The Program Manager will use deep knowledge and expertise to design and implement effective programs. The ideal candidate sees around corners, is biased for action, ensures the team is set up for success, and earns trust through broad stakeholder influence. You must not only be able to develop and drive high-level strategic initiatives, but also roll up your sleeves, dig in to understand many perspectives and experiences, and get the job done. This role is inherently cross-functional and highly visible across the organization. Responsibilities Develop a broad understanding of business and operations across the nCino organization Partner with nCino leadership to design and launch new programs based on strategic needs Drive strategic initiatives and programs to enable the consistent success of nCino product releases from initial idea to adoption by our customers in production. Coordinate complex, cross-functional programs-collaborating with stakeholders to establish the vision, objectives, and strategy and then driving these programs through to implementation, integration, and adoption. Manage cross-organizational programs from beginning to implementation that consist of several projects Drive the program scope and ensure objectives remain consistent with the organization's strategy Coordinate activities and people across multiple programs and supporting projects Identify, manage, and document risks associated with the program and communicates them to the team, escalating as necessary Provide guidance on program management processes, best practices, and methodologies within the program teams Create, manage, and update execution and value roadmaps throughout program lifecycle to regularly measure the benefits gained by the program and present to leadership Qualifications Required: Bachelor's degree in Computer Science, Information Systems, or Business Management 6+ years of experience in IT/Software industry or combination experience, education & superior performance Experience and knowledge of multiple disciplines within product lifecycle management (localization, certification, new product launches, etc.) Demonstrated experience developing a vision, defining a strategy, building programs, and managing change from the ground up Experience with successfully managing complex, large-scale projects, etc.and delivering results Work in a team and independently High level understanding of Information Technology and SaaS concepts Relationship management - extraordinary emotional intelligence and collaboration management skills with cross-functional teams of all levels in a matrixed organization Critical thinking - ability to connect the dots and handle project plans, timelines, and risks effectively Capacity to deliver results under pressure in a highly agile environment Strong analytical skills and attention to details - ability to craft detailed execution plans for strategies with landmarks, dependencies, timelines, and mitigation plan for execution risks. Sharp eye for details with a "hands-on" and continuous improvement mindset to identify inefficiencies and design improvement solutions Desired: MBA or advanced degree preferred Knowledge of the banking or Fintech industry Experience delivering software as part of a product company Working knowledge of Salesforce Experience with issue tracking software such as JIRA, Trello, TFS Experience continuously delivering software as part of an agile/scrum organization If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking. Position Summary Provide subject matter expertise (SME) on the nCino platform, Salesforce.com Platform, and technical design for clients over $25 billion in assets on primarily Partner led projects of focused scope under general direction. This position will also require SME and configuration on client paid engagements for optimization enhancements and new feature implementations in Customer Success. Help customers to analyze their current architecture, define their target and develop a roadmap to implement our leading Bank Operating System built on Salesforce. You will then help them to realise the benefits of our Bank Operating System by being the Technical Lead for the Enterprise Delivery Team. This position is based out of London, UK. Responsibilities This position is 80% Technical (drawing on technical and/or CRM product knowledge in advanced configurations of the Salesforce.com platform and development platforms), 10% Analysis, and 10% Project Management Work with nCino implementation team consisting of Banking, Configuration, Integration and Product Development SME(s) to define the work breakdown and detailed tasks Utilise an Agile process to assess a customer's current state, determine future state, understand the gaps and put in place a repeatable systematic implementation plan for 12+ month implementations at major enterprise banks, globally Communicate to technical, business and executive customer stakeholders to set appropriate expectations related to customer commitment and requisite resource allocation for a successful deployment and confirm schedule Work cross-functionally with multiple departments including Solution Architects, Delivery Consultants, and our nCino partners Analyze the current and future state data, technical, application and business architecture needed, verify and modify recommended implementation plan based on customer input and existing/inflight customer projects Following final solution architecture delivery recommendation by the nCino team, assist in design and troubleshooting during implementation to ensure final architecture meets client business needs and maintains alignment with nCino core product development direction Assist in future communication, training structure, etc. to establish repeatable process for onboarding additional consultants Work closely with nCino Support to resolve customer data cases Handle multiple projects effectively while continuing to deliver exceptional quality Train on methodology including streamlining, simplification and automation of tasks Think out of the box to come up with creative solutions to customer issues Translate customer requirements into implementation plans Drive customer success with a team player attitude Qualifications Bachelor of Science or Master's Degree in Engineering or Computer Science 6+ years' experience with Salesforce.com architecture experience or combination experience, education, & superior performance Salesforce.com Developer 401 and Administrator 201 certifications Large FI experience, particularly with the Loan Origination/Servicing Systems, Enterprise Architecture framework Experience with the analysis, definition and implementation Solution, Information, Technical, Application Architecture based solutions Knowledge/Experience of various data encryption methods Passion to deliver the high quality solution to banking customers with an all-in commitment to what we do Travel Requirements Position requires up to 70% travel. Candidate must be willing to travel as needed in order to accomplish required team goals and continue to foster team cohesiveness If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino. nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at . Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work. - provided by Dice