Rothschild Foundation

We welcome around 350,000 visitors to Waddesdon Manor and over 2 million browsers to our websites each year. Waddesdon Manor offers visitors a programme of changing exhibitions, talks and tours, family activities and public events. The income from our private events, shop, restaurants and sixteen-bedroom hotel help support keeping the Manor open to the public, our education programme and the care of the collections and gardens for all to enjoy. What you will do: The role encompasses all aspects of digital marketing activity, including both B2B and B2C. You ll also be supporting commercial activities for Waddesdon Manor, the trading company RWL which includes Catering for the Manor operation, visitors, retail, public events, private events, The Bow and The Five Arrows, and any special projects for the Rothschild Foundation e.g. future commercial property developments. Key responsibilities include but not limited to: Develop and deliver an online strategy to drive engagement and conversion across Waddesdon s digital channels. Develop and manage digital content, including copywriting and proofreading content to develop our storytelling and ensure academic accuracy, standards and tone of voice are consistent. Manage updates to the website to reflect the brand and optimise commercial performance. Liaise with internal stakeholders to implement new content, amends and updates, which optimise the website and keep information up-to-date. Be the point of contact to help other departments with advice on digital content. Manage SEO focused activities to increase quality traffic across the website. Plan and manage social media strategy to drive engagement and build new audiences. Track and report digital performance across digital channels to enable strategic decision making and share information across the organisation. Work with external agencies as required, including managing the Google Grant. Be part of project teams to deliver a new website for Waddesdon, trading subsidiaries and the Rothschild Foundation, and support integration of new systems including a DAMS and CRM. Help to develop strategic marketing campaigns for the business and develop plans to increase audiences. Monitor the outcomes of marketing activity and evaluate against plans, contributing to monthly reports. Develop partnership ideas for content and social media and work with third parties as required to deliver these. Monitor competitor activity to ensure we are learning and evolving to become as relevant and engaging as possible. Contribute to marketing budget management and assist with budget forward planning in liaison with the managers of each business area eg RWL Heads of Department. Work closely with the wider marketing team and all colleagues across Waddesdon, sharing news on activity, to ensure that opportunities are maximised. You will be a great fit if: You are a strategic thinker, with a strong creative and innovative background. You ll combine your marketing digital knowledge and skills with the creative content required in this role. Your areas of knowledge and expertise that matter for this role: Experience of producing and delivering a range of digital content Experience of managing SEO and driving website traffic Proven experience delivering successful digital marketing campaigns to meet targets Excellent copy writing and proof-reading skills Experience of planning and scheduling social media campaigns Experience of business reporting and forecasting Ecommerce experience in the retail sector with proven success to drive sales online Comprehensive knowledge of the heritage sector and ecommerce Excellent prioritisation and time management skills coupled with the ability to work under pressure and deliver results under tight deadlines Ability to work flexibly and successfully across teams and hierarchies and build relationships at all levels including excellent interpersonal skills and evidence of ability to influence decision-making Technical skills in web CMS editing and experience of managing an online shop Demonstrate excellent attention to detail Excellent written and verbal communication skills, IT and office skills

Visitor Experience Manager We are seeking an experienced Visitor Experience Manager to play a vital role in leading and shaping the visitor journey at Waddesdon Manor. You will be responsible for developing a culture of 'exceptional service, every time, for everyone,' and will act as an ambassador for our visitors across the property. You'll ensure that visitor's needs and expectations are embedded at the heart of all operations. Overseeing the house-based visitor operations and leading a seamless visitor engagement programme - including tours, walks, and talks - this role ensures diverse audiences have an exceptional and inspiring experience. By maintaining a consistently high standard of welcome and storytelling, you enhance visitor satisfaction. You'll play a key role is the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performanc indicators. You will be a great fit if You are a highly motivated, dynamic, and experience individual with a passion for heritage, culture, and visitor engagement. A strong leader who thrives in a fast-paced, public-facing environment, with the ability to inspire and influence others. Operational Leadership: minimum of 3 years' experience in operational and line management within a fast-paced, visitor-focused enviornment, ideally in the heritage or museum sector. Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognise, and reward their contribution. Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements. Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure. Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms. What we can offer you We are proud of where we work and want to share Waddesdon Manor with family and friends by offering a number of complimentary tickets to the house and grounds. Waddesdon Discounts Staff Card - a National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets. Annual Leave - on starting with us you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after 5 years, and 32 after 10 years. Sick pay Pension - we will top up your pension by matching any contribution you make, up to 10% of your basic salary Life Assurance Mental Health and Wellbeing Support - access to a wellbeing platform and fully funded 1:1 counselling service Enhanced Maternity and Paternity pay How to Apply Please submit a current CV and covering letter explaining how your experience and skills match those outlined in the job description. The closing date for this role is 30 March 2025 . Please download the supporting document to see the full job description.