BSR Health Recruitment Ltd

Patient Services Manager Central London (Harley Street) - Site Based £31,000 to £33,000 Full-time, 40 Hours, Mon-Fri, 10:30am to 7:30pm THE OPPORTUNITY This is a newly evolving position offering genuine progression. You will initially work alongside our client's existing front-of-house/reception team, helping to ensure outstanding reception operations while learning the practice's systems, protocols and patient data firsthand. Once you are fully up to speed, you will take ownership of the practice's communications, marketing and data function, driving patient engagement and retention. You will also provide occasional executive assistant support to the Director. There are no immediate plans to recruit an additional practitioner (not anticipated before the end of the year at the earliest), giving you time to properly embed in the role before it develops further. If you are proactive, personable and keen to build a varied, patient-facing career with real scope to grow, we would love to hear from you. WHAT YOU'LL BE DOING Initial Phase - Reception & Systems Familiarisation Working alongside and supporting the front-of-house/reception team, ensuring outstanding reception operations. Learning and becoming fully conversant with the practice's current systems, protocols and patient data. Gaining first-hand experience of the patient journey through day-to-day reception duties. Ongoing Responsibilities - Communications & Data Managing and optimising the CRM system, ensuring data accuracy. Overseeing patient callbacks and follow-ups, improving conversions at each stage. Managing lead funnels and nurturing prospects effectively. Updating and managing internal systems and digital advertising/marketing activity. Creating patient touchpoints and marketing collateral, including copywriting. Generating reports on patient engagement and growth metrics. Coordinating with external lead generation, marketing, PR, social media agencies, and telephony/AI systems. Executive Assistant Support Providing occasional executive assistant support to the Director, such as arranging meetings and bookings with clients and referral contacts. WHAT WE'RE LOOKING FOR Proven experience with CRM, cloud-based, and marketing automation tools. Strong communication skills, copywriting ability, and experience in lead generation/marketing workflows. Experience within a reception, front-of-house or patient-facing environment is highly advantageous. Familiarity with hybrid or remote team dynamics. PERSONAL ATTRIBUTES Proactive, customer-focused, and a team player. Calm under pressure, with a growth mindset. Confident, personable and able to build rapport quickly. Willing to take initiative and help drive the business forward. WHAT'S ON OFFER Salary from £31,000, commensurate with experience. Genuine progression, including the opportunity to move into a dual role as Executive Assistant to the Director. Time to properly embed in the role, with no additional practitioner hire planned before the end of the year at the earliest. Central London (Harley Street) location. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.

Audiologist / Hearing Aid Dispenser Location: Amersham Salary: £40,000-£50,000 basic, plus performance-related commission (OTE £80,000-£100,000) About the Practice We are a CQC-registered, leading independent clinical audiology practice, established in 2006. We operate multiple full-time, purpose-built hearing clinics across London and are currently on an ambitious growth trajectory, expanding into carefully selected locations across London and the South East, including Amersham. We specialise in comprehensive diagnostic audiology and hearing aid provision, working closely with ENT consultants to deliver a premium, patient-centred service. The Role We're looking for a motivated Audiologist to join our team and be part of our continued development. If you're looking to challenge yourself in a professional, clinical setting - working to the highest clinical standards while enjoying the autonomy and financial rewards of an independent practice - this could be the perfect opportunity for you. Working in bright, modern clinics with state-of-the-art facilities and equipment, you'll have a varied role that draws on the full breadth of your audiological knowledge and skills, including: Adult diagnostic testing for ENT Paediatric audiology Tinnitus assessments and management Adult auditory rehabilitation, working to the highest clinical standards and routinely using Real Ear Measurement and Speech in Noise testing as part of a client-centred, evidence-based, holistic approach to hearing care Prescribing and fitting the latest hearing aid technology from all the world's leading manufacturers, creating individualised treatment programmes based on patient needs Ear wax removal clinics What We're Looking For Minimum BSc or MSc in Audiology HCPC registration as a Hearing Aid Dispenser Minimum 5 years' experience, with at least 1 year in the NHS Enthusiastic, professional and passionate about Audiology Focused on providing outstanding, patient-centred hearing care A growth mindset with a focus on continual improvement A strong team player in a collaborative environment Excellent communication skills This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.

Medical Receptionist (Full Time - 37.5 Hours) Vauxhall, South West London £13.85 per hour, rising to £14.85 after probation Permanent Are you an experienced GP Receptionist looking for your next step with a friendly, well-established practice? Our client, a well-established NHS GP Practice in Vauxhall, is looking for a skilled and caring Medical Receptionist to join their supportive patient services team. You'll be the first point of contact for patients - making them feel welcome and well looked after - while helping the practice run smoothly behind the scenes. What's on offer: £13.85 per hour, rising to £14.85 per hour after successful completion of probation 6 weeks' holiday plus bank holidays Monday to Friday - no nights and no regular weekend working Rota between two daytime shift patterns: 7:45am - 3:45pm and 10:30am - 6:30pm A permanent, full-time role in a friendly and established team Excellent transport links (Vauxhall Underground, rail and bus station) Please note: there is one Saturday a year, plus one early start (7:20am) or late finish (7:00pm) each week. What you'll need: A minimum of 1 year's experience working in a GP practice - this is essential Confident using EMIS and Docman Excellent communication and organisational skills A calm, friendly and patient-focused approach What you'll be doing: Rotating between front-desk reception and patient administration Booking and managing patient appointments and enquiries Supporting the Team Leader with managing clinicians' workload Organising practice meetings and liaising with external agencies Managing bring-forward and filing systems Helping to keep the practice and staff facilities tidy and well maintained Contributing ideas to improve practice quality and the patient experience If you're an experienced GP Receptionist who takes pride in delivering excellent patient care, apply today to find out more. This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.