TuVida
ROLE PROFILE: Carers Wellbeing Worker Responsible to : Services Manager/Senior Wellbeing Worker Key Internal Stakeholders : Bridgend Carers Wellbeing Team Engagement teams Finance team Wider hub teams External Stakeholders: Commissioners Unpaid carers Partner organisations Responsible for : Volunteers Location: Hybrid: Home, office and community based Salary: £24,285.69 pro rata Hours of work: This role is permanent, of 16 hours per week. Monday Friday, flexible between 8am 7pm Key Purpose / WHY? The Carers Wellbeing Worker will support unpaid carers across Bridgend to establish What Matters to them and provide bespoke, person-centred information, advice and guidance to those accessing our services, including, one 2 one support, group work and activities, as well as signposting and referring to relevant agencies for additional support including working with the unpaid carer to complete a proportionate carers assessment to help them on their caring journey. Working with the senior Carers Wellbeing worker to develop and deliver of a targeted outreach support programme, building on existing partnership working and connecting carers to community resources, preventing the need for escalation to statutory services. Key Responsibilities / WHAT? To be the key contact for all enquiries around the Bridged Carers Wellbeing Service, including monitoring referrals, Bridgend Carers Wellbeing inbox, telephone or online enquiries and referrals through WCCIS. To identify, engage with and support individuals who may be in an informal unpaid caring role including carers from seldom heard groups. To work with unpaid carers and assist them to articulate what matters to them , their desired outcomes and signpost / refer individuals to relevant support service to enable them to achieve those outcomes within their own communities. Undertaking proportionate carers assessments and reviews identifying areas of need or change and producing support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support. To deliver a regular programme of outreach and engagement events, taking Bridgend Carers Wellbeing services into the community and working in partnership with carers support services. Feeding back suggestions and ideas to the Senior Carers Wellbeing worker to support development of targeted outreach across Bridgend. To work with key stakeholders including Bridgend Council, Cwm Taf Morgannwg University Health Board, Third Sector, and other external organisations across Bridgend, in a professional manner. Accurate and timely recording and reporting on CRM to support with monitoring requirements. The post holder will be expected to be flexible, responsive to change and can organise their own workload daily and to support the demands imposed by the service. Support the promotion and marketing of Bridgend Carers Wellbeing services and other carers support services. Promoting Carer Awareness through events such as Young Carers Action Day, Carer s Rights Day and Carer s Week. To adhere to the requirements of Data Protection Legislation and Information Security and Confidentiality policies and procedures. Volunteer management, workforce planning and development Lead by example to build a culture of trust, engagement, learning and continuous improvement to enable staff & volunteers to act as effective ambassadors for the organisation and its services. Service Development Involving, engaging, and consulting with carers to contribute and evaluate current services and shape future services. Making individual contributions in staff meetings, supervisions, observations, and reviews, to improve carers health and wellbeing. Work within TuVida s policy framework including safeguarding, health and safety standards and equality and diversity. Culture Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. General To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. To comply with the Code of Practice and Code of Conduct for employee. To contribute to the organisation s public profile and influence / foster good relations with statutory and voluntary bodies. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behaviour that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Desirable Qualifications Level 3 Health and Social Care or willing to work towards Experience Experience of social care issues and knowledge relating to Adults and Children s Services provision, including the private and third sector An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness Experience of working with a wide range of groups and organisations. Experience of multi-disciplinary working across health and social care partners Previous experience of working with unpaid carers and their families Previous experience of working with Information Advice and Guidance services Skills & abilities Excellent verbal and written communications skills Ability to manage and work within a limited budget. Must be able to meet deadlines effectively. Ability to gather and collect data and information, prepare reports. Able to demonstrate the ability to think innovatively and to not accept the status quo. Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) Previous experience of using CRM e.g., Charitylog or upshot etc. Previous experience using WCCIS. Experience of presenting information to groups of people Personal qualities Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. Reliable and consistent Able to acknowledge mistakes and use them as learning opportunities. Able to manage stress and pressure and how this may impact on others around them Ongoing personal and / or professional development Knowledge A knowledge of and a commitment to equal opportunities Knowledge and understanding of relevant legislation for health and social care Other Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. Commitment to the values of TuVida Current driving licence and access to a vehicle for work purposes.
ROLE PROFILE: Carers Wellbeing Worker Responsible to : Services Manager/Senior Wellbeing Worker Key Internal Stakeholders : Bridgend Carers Wellbeing Team Engagement teams Finance team Wider hub teams External Stakeholders: Commissioners Unpaid carers Partner organisations Responsible for : Volunteers Location: Hybrid: Home, office and community based Salary: £24,285.69 pro rata Hours of work: This role is permanent, of 16 hours per week. Monday Friday, flexible between 8am 7pm Key Purpose / WHY? The Carers Wellbeing Worker will support unpaid carers across Bridgend to establish What Matters to them and provide bespoke, person-centred information, advice and guidance to those accessing our services, including, one 2 one support, group work and activities, as well as signposting and referring to relevant agencies for additional support including working with the unpaid carer to complete a proportionate carers assessment to help them on their caring journey. Working with the senior Carers Wellbeing worker to develop and deliver of a targeted outreach support programme, building on existing partnership working and connecting carers to community resources, preventing the need for escalation to statutory services. Key Responsibilities / WHAT? To be the key contact for all enquiries around the Bridged Carers Wellbeing Service, including monitoring referrals, Bridgend Carers Wellbeing inbox, telephone or online enquiries and referrals through WCCIS. To identify, engage with and support individuals who may be in an informal unpaid caring role including carers from seldom heard groups. To work with unpaid carers and assist them to articulate what matters to them , their desired outcomes and signpost / refer individuals to relevant support service to enable them to achieve those outcomes within their own communities. Undertaking proportionate carers assessments and reviews identifying areas of need or change and producing support plans, to achieve outcomes that support the carer to become self-reliant and build a network of support. To deliver a regular programme of outreach and engagement events, taking Bridgend Carers Wellbeing services into the community and working in partnership with carers support services. Feeding back suggestions and ideas to the Senior Carers Wellbeing worker to support development of targeted outreach across Bridgend. To work with key stakeholders including Bridgend Council, Cwm Taf Morgannwg University Health Board, Third Sector, and other external organisations across Bridgend, in a professional manner. Accurate and timely recording and reporting on CRM to support with monitoring requirements. The post holder will be expected to be flexible, responsive to change and can organise their own workload daily and to support the demands imposed by the service. Support the promotion and marketing of Bridgend Carers Wellbeing services and other carers support services. Promoting Carer Awareness through events such as Young Carers Action Day, Carer s Rights Day and Carer s Week. To adhere to the requirements of Data Protection Legislation and Information Security and Confidentiality policies and procedures. Volunteer management, workforce planning and development Lead by example to build a culture of trust, engagement, learning and continuous improvement to enable staff & volunteers to act as effective ambassadors for the organisation and its services. Service Development Involving, engaging, and consulting with carers to contribute and evaluate current services and shape future services. Making individual contributions in staff meetings, supervisions, observations, and reviews, to improve carers health and wellbeing. Work within TuVida s policy framework including safeguarding, health and safety standards and equality and diversity. Culture Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. General To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. To comply with the Code of Practice and Code of Conduct for employee. To contribute to the organisation s public profile and influence / foster good relations with statutory and voluntary bodies. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behaviour that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Desirable Qualifications Level 3 Health and Social Care or willing to work towards Experience Experience of social care issues and knowledge relating to Adults and Children s Services provision, including the private and third sector An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness Experience of working with a wide range of groups and organisations. Experience of multi-disciplinary working across health and social care partners Previous experience of working with unpaid carers and their families Previous experience of working with Information Advice and Guidance services Skills & abilities Excellent verbal and written communications skills Ability to manage and work within a limited budget. Must be able to meet deadlines effectively. Ability to gather and collect data and information, prepare reports. Able to demonstrate the ability to think innovatively and to not accept the status quo. Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) Previous experience of using CRM e.g., Charitylog or upshot etc. Previous experience using WCCIS. Experience of presenting information to groups of people Personal qualities Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. Reliable and consistent Able to acknowledge mistakes and use them as learning opportunities. Able to manage stress and pressure and how this may impact on others around them Ongoing personal and / or professional development Knowledge A knowledge of and a commitment to equal opportunities Knowledge and understanding of relevant legislation for health and social care Other Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. Commitment to the values of TuVida Current driving licence and access to a vehicle for work purposes.
TuVida
ROLE PROFILE: Grants Wellbeing Worker This is a fixed-term position until October 2026, with the possibility of extension to March 2029, subject to continued funding. Responsible to: Carers Accreditation & Grants Manager Key Internal Stakeholders: Carers Hub Team Leads & Managers Vale Unpaid Carers Hub Training team Finance team Wider hub teams External Stakeholders: Commissioners Unpaid carers Schools Partner organisations Responsible for: Volunteers Location: Hybrid: Home and community based Salary: £24,285.69 (pay review in April pending) Hours of work: Full time: 37.5 hours per week Monday Friday, flexible between 8am 7pm Key Purpose / WHY? To co-ordinate and develop TuVida s grant programmes including. • Carers Support fund Financial Wellbeing Service Cardiff & Vale of Glamorgan • Short Breaks Scheme Bridgend • Carers Trust Grants delivering targeted financial education, support, and direct grants for unpaid carers in financial hardship or in need of a short break. The service aims to address both immediate financial need and support long-term financial resilience for carers. Key Responsibilities / WHAT? Service Delivery • Act as the main point of contact for all financial wellbeing and grants-related enquiries. • Conduct research to provide up-to-date information and practical guidance to help unpaid carers maximise their income. • Deliver benefits checks using Money Helper tools and support carers in navigating the welfare system. • Provide tailored financial guidance, signposting to appropriate services, and assisting carers with benefits and grant applications. • Plan, prepare, and chair regular grant panel meetings, ensuring a fair and transparent process. • Communicate grant decisions to carers and arrange timely award payments. • Actively identify, engage, and support unpaid carers, including those from seldom heard or marginalised communities. • Support carers in articulating their financial goals and refer them to relevant services such as the Vale Unpaid Carers Hub, Cardiff Independent Living Service or Bridgend Carers Wellbeing Service. Monitoring and Administration • Maintain accurate and timely records on TuVida s CRM system, supporting monitoring and reporting requirements. • Oversee the grant budget in collaboration with the finance team, ensuring monthly reconciliation and robust tracking of expenditure. • Contribute to contractual reporting and outcomes tracking. Awareness and Engagement • Promote the service across social media, online platforms, and through outreach work, with a focus on increasing access and income maximisation for unpaid carers. • Represent the service at events such as Young Carers Action Day, Carers Rights Day, and Carers Week, promoting carer awareness and increasing engagement. Service Development • Engage with stakeholders, carers, and community partners to review and shape the development of the service. • Actively contribute to team meetings, supervisions, and service reviews, sharing insight to improve outcomes for carers. • Operate within TuVida s policies, including safeguarding, health and safety, equality, and diversity. Culture • Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. • Champion the rights and wellbeing of carers and those they support. General • To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. • To comply with the Code of Practice and Code of Conduct for employee. • To contribute to the organisation s public profile and influence / foster good relations with statutory and voluntary bodies. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behaviour that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Desirable Qualifications • A good standard of general education, with a commitment to continual professional development Experience • Experience of partnership working with multiple organisations which may include education, local authority, health boards and the third sector. • Experience of social care issues and knowledge relating to Adults and Children s Services provision, including the private and third sector. • An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness. • Experience of working with professionals, including private and third sector. • Previous experience of working with unpaid carers and their families • Previous experience of working with Information Advice and Guidance services Skills & abilities • Excellent verbal and written communications skills. • Ability to manage and work within a limited budget. • Must be able to meet deadlines effectively. • Ability to gather and collect data and information, prepare reports. • Able to demonstrate the ability to think innovatively and to not accept the status quo. • Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. • Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) • Good working knowledge of Microsoft Excel • Excellent networking skills. • Previous experience of using CRM e.g., Charitylog or upshot etc. • Research skills. • Ability to communicate in Welsh. Personal qualities • Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. • Reliable and consistent. • Able to acknowledge mistakes and use them as learning opportunities. • Able to manage stress and pressure and how this may impact on others around them. • Ongoing personal and / or professional development. Knowledge • A knowledge of and a commitment to equal opportunities. • Knowledge and understanding of relevant legislation for health and social care. Other • Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. • Commitment to the values of TuVida. • Current driving licence and access to a vehicle for work purposes
ROLE PROFILE: Grants Wellbeing Worker This is a fixed-term position until October 2026, with the possibility of extension to March 2029, subject to continued funding. Responsible to: Carers Accreditation & Grants Manager Key Internal Stakeholders: Carers Hub Team Leads & Managers Vale Unpaid Carers Hub Training team Finance team Wider hub teams External Stakeholders: Commissioners Unpaid carers Schools Partner organisations Responsible for: Volunteers Location: Hybrid: Home and community based Salary: £24,285.69 (pay review in April pending) Hours of work: Full time: 37.5 hours per week Monday Friday, flexible between 8am 7pm Key Purpose / WHY? To co-ordinate and develop TuVida s grant programmes including. • Carers Support fund Financial Wellbeing Service Cardiff & Vale of Glamorgan • Short Breaks Scheme Bridgend • Carers Trust Grants delivering targeted financial education, support, and direct grants for unpaid carers in financial hardship or in need of a short break. The service aims to address both immediate financial need and support long-term financial resilience for carers. Key Responsibilities / WHAT? Service Delivery • Act as the main point of contact for all financial wellbeing and grants-related enquiries. • Conduct research to provide up-to-date information and practical guidance to help unpaid carers maximise their income. • Deliver benefits checks using Money Helper tools and support carers in navigating the welfare system. • Provide tailored financial guidance, signposting to appropriate services, and assisting carers with benefits and grant applications. • Plan, prepare, and chair regular grant panel meetings, ensuring a fair and transparent process. • Communicate grant decisions to carers and arrange timely award payments. • Actively identify, engage, and support unpaid carers, including those from seldom heard or marginalised communities. • Support carers in articulating their financial goals and refer them to relevant services such as the Vale Unpaid Carers Hub, Cardiff Independent Living Service or Bridgend Carers Wellbeing Service. Monitoring and Administration • Maintain accurate and timely records on TuVida s CRM system, supporting monitoring and reporting requirements. • Oversee the grant budget in collaboration with the finance team, ensuring monthly reconciliation and robust tracking of expenditure. • Contribute to contractual reporting and outcomes tracking. Awareness and Engagement • Promote the service across social media, online platforms, and through outreach work, with a focus on increasing access and income maximisation for unpaid carers. • Represent the service at events such as Young Carers Action Day, Carers Rights Day, and Carers Week, promoting carer awareness and increasing engagement. Service Development • Engage with stakeholders, carers, and community partners to review and shape the development of the service. • Actively contribute to team meetings, supervisions, and service reviews, sharing insight to improve outcomes for carers. • Operate within TuVida s policies, including safeguarding, health and safety, equality, and diversity. Culture • Role model behaviour with volunteers and wider staff team consistent with the values of the organisation. • Champion the rights and wellbeing of carers and those they support. General • To be committed to safeguarding and promoting the rights and welfare of carers and the people they care for. • To comply with the Code of Practice and Code of Conduct for employee. • To contribute to the organisation s public profile and influence / foster good relations with statutory and voluntary bodies. We are an organisation led by our culture and values. Our expectation is that all employees will adhere to behaviours that demonstrate these values in everything they do and all decisions they make. No matter what role an employee holds in the organisation, we expect them to operate with compassion for our customers and for each other; to fiercely protect and promote the brand and the reputation of the organisation; and to work in a spirit of openness and trust always challenging practice or behaviour that compromises the reputation or values in any way. Vision Values A society where every person who is ill or disabled and every carer can live well and enjoy life Pioneering we will continuously try new approaches and ideas, challenging the status quo. Uncompromising we will do what we say we are going to do and when we are going to do it. Compassionate we are committed to enabling people to have choice over their care and support. Person Specification Essential Desirable Qualifications • A good standard of general education, with a commitment to continual professional development Experience • Experience of partnership working with multiple organisations which may include education, local authority, health boards and the third sector. • Experience of social care issues and knowledge relating to Adults and Children s Services provision, including the private and third sector. • An understanding of the needs of carers (young and adult carers), people with a disability, dementia, mental health, substance misuse and people experiencing illness. • Experience of working with professionals, including private and third sector. • Previous experience of working with unpaid carers and their families • Previous experience of working with Information Advice and Guidance services Skills & abilities • Excellent verbal and written communications skills. • Ability to manage and work within a limited budget. • Must be able to meet deadlines effectively. • Ability to gather and collect data and information, prepare reports. • Able to demonstrate the ability to think innovatively and to not accept the status quo. • Able to demonstrate an ability to assimilate and understand information to provide the correct advice and information quickly and accurately. • Excellent recording skills including the use of ICT within the workplace (i.e., Microsoft Office, Outlook) • Good working knowledge of Microsoft Excel • Excellent networking skills. • Previous experience of using CRM e.g., Charitylog or upshot etc. • Research skills. • Ability to communicate in Welsh. Personal qualities • Self-aware and able to articulate your own values, strengths and limitations can identify own emotions and prejudices and how these affect decisions and behaviour. • Reliable and consistent. • Able to acknowledge mistakes and use them as learning opportunities. • Able to manage stress and pressure and how this may impact on others around them. • Ongoing personal and / or professional development. Knowledge • A knowledge of and a commitment to equal opportunities. • Knowledge and understanding of relevant legislation for health and social care. Other • Willing to be flexible with their hours of work and willing to work outside of normal office hours when required, including occasional weekend work when the service needs require. • Commitment to the values of TuVida. • Current driving licence and access to a vehicle for work purposes
