Ellis IT

SC Cleared Inside IR35 Hybrid - 2days on site in London/Milton Keynes/East Kilbride The Senior Data Insights Manager is responsible for: Overseeing the development and maintenance of Data Insights processes, policies, procedures. Overseeing curation of the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance. Supporting Product Teams to build Service Models which will feed into the wider Data Model. Providing SME support to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates. Providing data analysis for quarterly strategic roadmaps and Policies, including the identification of sustainability improvement opportunities for inclusion within ITSM and IDD strategies and policies. Providing timely reports up to the Head of Service Insights and Improvement and other leadership via weekly governance forums or as required. Attending Sustainability meetings and submitting STAR reports within compliant timeframes. Supporting the Data Protection Officer through ensuring alignment to GDPR and other data protection standards, attending Security Forums to seek approvals as required. Identifying use cases and requirements from senior leadership to develop relevant management information. Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve the efficiency of IT Services. Candidates who secure a role that is considered specialist/technical, may be required to affiliate to the relevant specialist network, if not already a member. We are looking for someone with strong technical skills and a proven track record of leading Data Insights functions, who can demonstrate the skills outlined in the Lead Performance Analyst role-level, in particular: Communicating Analysis and Insight (relevant skill level: expert) Performance Measurement (relevant skill level: expert) User Centred Analysis (relevant skill level: expert) Understanding Constraints (relevant skill level: expert) A minimum of ITIL Foundation is required for this role. We are looking for someone who can also demonstrate the following behaviours outlined in the Civil Service Success Profile Behaviours, in particular: Behaviours - Seeing the Big Picture Behaviours - Making Effective Decisions Behaviours - Communicating and Influencing