Spektrix

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000 / year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with ability to commute into either Manchester or London office as necessary for monthly in-person days Full-time/37.5 hours a week (flexible hours and working options welcomed - please state this in your application). Core hours are 10-6pm, Monday-Friday. Out of hours work is required on a rota basis, 9am-9pm Monday-Sunday. (see below for more information) Salary: Annual £28,500 - £34,000 based on location and experience Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 200, based across our London, Manchester and New York offices and working with over 600 arts and entertainment organisations in the UK, Ireland, United States and Canada. We're looking for someone who is excited by the chance to change the way that people in the arts and entertainment sector use data and software - for the better. You'll be spending your time navigating incoming client calls and emails, solving problems and finding bespoke and best practice solutions to help clients get the most out of their data and the Spektrix CRM. You will be part of a delivery team who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our system and we want our users to love it too. Your job is to get them there and keep them there by putting the Spektrix tools to their best use and thinking about data-oriented, smart, and innovative solutions. Key Accountabilities & Responsibilities Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner. Ensuring you see every interaction you have with our clients as an opportunity to develop best practice and impact their success. Setting our clients up for long term success by working with the wider Client Success team and identifying risks, trends and opportunities for growth to do this. Proactively share and escalate any feedback, concerns, or suggestions for improvement effectively, in order to contribute to continuous improvement of our solution and service. Working within a Delivery Team as a first line contact for clients, for their software and hardware support needs on the phone and over email. Guiding clients through putting their ideas into action. That could be talking through how to segment customer data for a mailing or teaching someone how to set up a promotional offer. Having confident conversations with clients about what our solution offers, why we do things the way we do and in some cases why not. Collaborating with relevant team members and wider specialists across the company to enable you to deliver on your accountabilities, even when our solution doesn't have exactly what the client is asking for. Helping our clients analyse and report on their valuable data. Troubleshooting software and hardware issues and identifying the best ways to solve them. Offering technical support with some of the hardware associated with using the system, such as ticket printers, pin pads and scanners. Giving advice and training clients on best practice use of the system, usually over the phone and screen share. Identifying opportunities for long-term, consultative projects and feeding these into the team's priorities. Helping to maintain system documentation and identify when guides and resources need to be updated. Skills, Knowledge and Expertise Have excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing. Have an ability to provide effective customer service and technical support, with some experience in either. Have the skills or experience to work with clients that may be facing urgent or business critical challenges. Be able to apply a logical mindset to your existing skills and knowledge to solve new and complex problems. Have a working knowledge of Microsoft Excel. Be proficient at time management and prioritisation in order to set you up for working to tight deadlines. Feel comfortable 'context-switching' and be able to work on multiple tasks and projects simultaneously and independently. Enjoy working autonomously as well as part of a wider team. Take pride in your work and how it could relate to the success of Spektrix and our clients. Have a strong interest in using technology and data to solve problems. Occasional travel between London and Manchester (our two UK offices). You should be prepared to travel throughout the UK and the Republic of Ireland if required. Core hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (37.5 hours a week) but we are accepting applications from candidates who are interested in job sharing the role, or would like flexible working arrangements. Please comment on your application with the hours you will be looking to work. Regular working hours are 10am-6pm, Monday-Friday. We work across a rota covering the rest of our opening hours. From the Client Success team, we: Have team members working 9am-5pm each weekday across delivery teams. Some team members choose to do this early shift regularly. We have one team member working from 1pm-9pm each weekday. Some team members chose to work a regular day on the late shift; typically you wouldn't have more than one or two late shifts a month (unless you wanted to take more.) We also have a 9am-5pm shift every Saturday and Sunday, and a 1pm-9pm shift every Saturday. Typically you wouldn't have more than one of these shifts every month, which are worked from home. If you work a Saturday then you will have the following Monday off, and if you work the Sunday then you'll have the preceding Friday off, meaning you'll always get a two-day break from work. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix. Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day click apply for full job details

Support Analyst - Customer Service Application Deadline: 10 August 2025 Department: Client Success Employment Type: Full Time Location: London or Manchester, UK Reporting To: Client Success Team Manager Compensation: £28,500 - £34,000 / year Description Support Analyst Team: Client Success Location: London or Manchester, UK Flexible working: Remote working supported, around 10-20% on-site requirement with ability to commute into either Manchester or London office as necessary for monthly in-person days Full-time/37.5 hours a week (flexible hours and working options welcomed - please state this in your application). Core hours are 10-6pm, Monday-Friday. Out of hours work is required on a rota basis, 9am-9pm Monday-Sunday. (see below for more information) Salary: Annual £28,500 - £34,000 based on location and experience Spektrix is a growing collection of creative problem solvers focused around the arts and technology whose mission is to help arts organisations be more successful. We're doing this through a combination of cloud-based software and consultative customer support that empowers arts organisations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You'd be joining a team of over 200, based across our London, Manchester and New York offices and working with over 600 arts and entertainment organisations in the UK, Ireland, United States and Canada. We're looking for someone who is excited by the chance to change the way that people in the arts and entertainment sector use data and software - for the better. You'll be spending your time navigating incoming client calls and emails, solving problems and finding bespoke and best practice solutions to help clients get the most out of their data and the Spektrix CRM. You will be part of a delivery team who together hold the accountability of managing the success of our clients - specifically through responding to support tickets and calls, prioritising effectively to ensure clients get the very best service and outcomes. Support Analysts help Spektrix clients to find solutions to problems, analyse their data, and turn their ideas into practice with tools the system provides. We love our system and we want our users to love it too. Your job is to get them there and keep them there by putting the Spektrix tools to their best use and thinking about data-oriented, smart, and innovative solutions. Key Accountabilities & Responsibilities Ensuring that through every touchpoint you have with our clients, the highest levels of customer service and satisfaction are delivered and seen through to completion in a timely manner. Ensuring you see every interaction you have with our clients as an opportunity to develop best practice and impact their success. Setting our clients up for long term success by working with the wider Client Success team and identifying risks, trends and opportunities for growth to do this. Proactively share and escalate any feedback, concerns, or suggestions for improvement effectively, in order to contribute to continuous improvement of our solution and service. Working within a Delivery Team as a first line contact for clients, for their software and hardware support needs on the phone and over email. Guiding clients through putting their ideas into action. That could be talking through how to segment customer data for a mailing or teaching someone how to set up a promotional offer. Having confident conversations with clients about what our solution offers, why we do things the way we do and in some cases why not. Collaborating with relevant team members and wider specialists across the company to enable you to deliver on your accountabilities, even when our solution doesn't have exactly what the client is asking for. Helping our clients analyse and report on their valuable data. Troubleshooting software and hardware issues and identifying the best ways to solve them. Offering technical support with some of the hardware associated with using the system, such as ticket printers, pin pads and scanners. Giving advice and training clients on best practice use of the system, usually over the phone and screen share. Identifying opportunities for long-term, consultative projects and feeding these into the team's priorities. Helping to maintain system documentation and identify when guides and resources need to be updated. Skills, Knowledge and Expertise Have excellent interpersonal and communication skills which can be displayed in person, over the phone and in writing. Have an ability to provide effective customer service and technical support, with some experience in either. Have the skills or experience to work with clients that may be facing urgent or business critical challenges. Be able to apply a logical mindset to your existing skills and knowledge to solve new and complex problems. Have a working knowledge of Microsoft Excel. Be proficient at time management and prioritisation in order to set you up for working to tight deadlines. Feel comfortable 'context-switching' and be able to work on multiple tasks and projects simultaneously and independently. Enjoy working autonomously as well as part of a wider team. Take pride in your work and how it could relate to the success of Spektrix and our clients. Have a strong interest in using technology and data to solve problems. Occasional travel between London and Manchester (our two UK offices). You should be prepared to travel throughout the UK and the Republic of Ireland if required. Core hours would usually be 10am-6pm or 9am-5pm, Monday-Friday. This is a full time role (37.5 hours a week) but we are accepting applications from candidates who are interested in job sharing the role, or would like flexible working arrangements. Please comment on your application with the hours you will be looking to work. Regular working hours are 10am-6pm, Monday-Friday. We work across a rota covering the rest of our opening hours. From the Client Success team, we: Have team members working 9am-5pm each weekday across delivery teams. Some team members choose to do this early shift regularly. We have one team member working from 1pm-9pm each weekday. Some team members chose to work a regular day on the late shift; typically you wouldn't have more than one or two late shifts a month (unless you wanted to take more.) We also have a 9am-5pm shift every Saturday and Sunday, and a 1pm-9pm shift every Saturday. Typically you wouldn't have more than one of these shifts every month, which are worked from home. If you work a Saturday then you will have the following Monday off, and if you work the Sunday then you'll have the preceding Friday off, meaning you'll always get a two-day break from work. Benefits Flexible working with support for WFH set up. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix. Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day click apply for full job details

Engineering Manager Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Reporting To: Director of Engineering Compensation: £75,000 - £95,000 / year Description Engineering Manager Team: Engineering Location: London or Manchester.Remote working supported, around 10-20% on-site requirement with ability to commute into both the Manchester and London office as necessary for monthly and quarterly in-person days Full time or part time - flexible hours and working options welcomed - please state this in your application Salary Range: We would like to pay £75,000 - £95,000 for this role depending on experience Reporting into the Director of Engineering About Spektrix Spektrix is a technology company with a deep connection to the arts. Our mission is to help arts organisations thrive by providing cloud-based ticketing and CRM software, alongside consultative support that drives revenue, improves efficiency, and builds stronger audience relationships. We work with over 700 organisations across the UK, Ireland, the United States and Canada, supported by a team of more than 250 colleagues based in London, Manchester and New York. How We Work We're a collaborative team of problem-solvers who value transparency, continuous improvement, and a low-ego environment. Our engineers are responsible for developing and maintaining our market-leading platform, working closely with others across the business. We have eight engineering delivery teams, each with clear areas of ownership, all operating with Kanban, XP and Lean principles in a continuous delivery environment. Each team is supported by a leadership group - Delivery Manager, Product Owner, Technical Lead and Engineering Manager - who work together to guide and enable high performance. We place strong emphasis on team health, psychological safety and shared responsibility, as these are essential to achieving great outcomes. How We Connect We believe in-person time is crucial for building trust, empathy and alignment across our hybrid teams. Engineering teams meet monthly for in-person team days, with quarterly department-wide sessions and stakeholder check-ins. As a team leader, you can expect to be in one of our UK offices around four days per month. The Role At Spektrix, we see line management as a supportive role focused on enabling engineers to be most effective in their roles and helping them grow their abilities. This includes coaching, mentoring, and creating an environment that encourages learning and development - both individually and at the team level. You'll represent Spektrix to your reports, modelling the behaviours we expect, helping them interpret the wider organisational context, and supporting them in setting meaningful goals and building cases for progression. Drawing on frameworks like 'The Five Dysfunctions of a Team', you'll also help foster effective teams and take the lead in addressing any issues around behaviours or misaligned expectations. You will be part of an engineering line management group across engineering and more widely across the business, building on and maintaining good practice across the organisation. You will be supported by the People Team in terms of policies and processes, and you will also contribute to this. At Spektrix, performance management is a continuous process throughout the year, with key points of evaluation and alignment twice a year. This role isn't focused on leading product or technical decisions, but rather on a passion for people and driving team performance. Accountabilities and Responsibilities Accountabilities: Line management of 2 teams of engineers with up to 8 people in each with accountability for the team member experience. You will: Ensure those you directly manage are best positioned to contribute to their team goals. Ensure hybrid working (in person time, and remote working) and other working practices adopted across the team get high levels of buy-in and support high performance. Ensure effective hiring and onboarding in your teams Ensure the wellbeing and high-quality personal and professional development of your teams through regular check-ins and 1:1s, setting and monitoring individual development goals, and identifying and executing learning and growth opportunities. Ensure team members receive regular feedback on their behaviours and growth areas, working to source technical and behavioural feedback from relevant internal stakeholders, deliver feedback, and coach team members to deliver and respond to feedback. This includes addressing performance problems if they arise and helping individuals overcome them. Responsibilities: Working collaboratively with your colleagues, you will share the following responsibilities: Contribute to and lead strategic initiatives across the engineering department, including Learning & Development, Career Progression, Performance Management, and building high-performing teams. Work closely with peers in Delivery, Product, and Technical Leadership to support team effectiveness, foster collaboration, and enable continuous improvement in team behaviours and performance. Role model our values, champion a culture of psychological safety, and support the growth, engagement, and well-being of engineers. Shape fair and inclusive hiring practices, support recruitment efforts, and help define and evolve career paths across the department. Communication & Alignment: Cascade key people-related communications, contribute to department-wide coordination, and support alignment across leadership roles. Key Requirements Have a background in software teams. Our engineers work across our full stack including database and infrastructure engineering. Having an understanding of their experience will help ground your guidance. Have line management experience across multiple teams including Coaching Supporting goal based progression Performance management Have experience of hiring and interviewing Be advocates for modern engineering practices like: Agile software delivery practices including Lean and Kanban TDD Pair programming Continuous integration Be receptive to feedback and be able to both give constructive feedback and help others construct effective feedback Have a passion for growing people Be practised at building relationships based on empathy and trust Be able to pick up technical contexts quickly to understand the work in the teams of the people you manage. Technologies the team use This is not a hands-on role but these are our core technologies so you know what your colleagues will be working with: C# Azure Cloud (DevOps, Compute, Storage, SQL PaaS etc) Git Terraform PowerShell Benefits Flexible working with support for WFH set up. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix. Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive . click apply for full job details

Engineering Manager Department: Engineering Employment Type: Full Time Location: London or Manchester, UK Reporting To: Director of Engineering Compensation: £75,000 - £95,000 / year Description Engineering Manager Team: Engineering Location: London or Manchester.Remote working supported, around 10-20% on-site requirement with ability to commute into either Manchester or London office as necessary for monthly and quarterly in-person days Full time or part time - flexible hours and working options welcomed - please state this in your application Salary Range: We would like to pay £75,000 - £95,000 for this role depending on experience Reporting into the Director of Engineering About Spektrix Spektrix is a technology company with a deep connection to the arts. Our mission is to help arts organisations thrive by providing cloud-based ticketing and CRM software, alongside consultative support that drives revenue, improves efficiency, and builds stronger audience relationships. We work with over 700 organisations across the UK, Ireland, the United States and Canada, supported by a team of more than 250 colleagues based in London, Manchester and New York. How We Work We're a collaborative team of problem-solvers who value transparency, continuous improvement, and a low-ego environment. Our engineers are responsible for developing and maintaining our market-leading platform, working closely with others across the business. We have eight engineering delivery teams, each with clear areas of ownership, all operating with Kanban, XP and Lean principles in a continuous delivery environment. Each team is supported by a leadership group - Delivery Manager, Product Owner, Technical Lead and Engineering Manager - who work together to guide and enable high performance. We place strong emphasis on team health, psychological safety and shared responsibility, as these are essential to achieving great outcomes. How We Connect We believe in-person time is crucial for building trust, empathy and alignment across our hybrid teams. Engineering teams meet monthly for in-person team days, with quarterly department-wide sessions and stakeholder check-ins. As a team leader, you can expect to be in one of our UK offices around four days per month. The Role At Spektrix, we see line management as a supportive role focused on enabling engineers to be most effective in their roles and helping them grow their abilities. This includes coaching, mentoring, and creating an environment that encourages learning and development - both individually and at the team level. You'll represent Spektrix to your reports, modelling the behaviours we expect, helping them interpret the wider organisational context, and supporting them in setting meaningful goals and building cases for progression. Drawing on frameworks like 'The Five Dysfunctions of a Team', you'll also help foster effective teams and take the lead in addressing any issues around behaviours or misaligned expectations. You will be part of an engineering line management group across engineering and more widely across the business, building on and maintaining good practice across the organisation. You will be supported by the People Team in terms of policies and processes, and you will also contribute to this. At Spektrix, performance management is a continuous process throughout the year, with key points of evaluation and alignment twice a year. Accountabilities and Responsibilities Accountabilities: Line management of 2 teams of engineers with up to 8 people in each with accountability for the team member experience. You will: Ensure those you directly manage are best positioned to contribute to their team goals. Ensure hybrid working (in person time, and remote working) and other working practices adopted across the team get high levels of buy-in and support high performance. Ensure effective hiring and onboarding in your teams Ensure the wellbeing and high-quality personal and professional development of your teams through regular check-ins and 1:1s, setting and monitoring individual development goals, and identifying and executing learning and growth opportunities. Ensure team members receive regular feedback on their behaviours and growth areas, working to source technical and behavioural feedback from relevant internal stakeholders, deliver feedback, and coach team members to deliver and respond to feedback. This includes addressing performance problems if they arise and helping individuals overcome them. Responsibilities: Working collaboratively with your colleagues, you will share the following responsibilities: Contribute to and lead strategic initiatives across the engineering department, including Learning & Development, Career Progression, Performance Management, and building high-performing teams. Work closely with peers in Delivery, Product, and Technical Leadership to support team effectiveness, foster collaboration, and enable continuous improvement in team behaviours and performance. Role model our values, champion a culture of psychological safety, and support the growth, engagement, and well-being of engineers. Shape fair and inclusive hiring practices, support recruitment efforts, and help define and evolve career paths across the department. Communication & Alignment: Cascade key people-related communications, contribute to department-wide coordination, and support alignment across leadership roles. Key Requirements Have a background in software teams. Our engineers work across our full stack including database and infrastructure engineering. Having an understanding of their experience will help ground your guidance. Have line management experience including Coaching Supporting goal based progression Performance management Have experience of hiring and interviewing Be advocates for modern engineering practices like: Agile software delivery practices including Lean and Kanban TDD Pair programming Continuous integration Be receptive to feedback and be able to both give constructive feedback and help others construct effective feedback Have a passion for growing people Be practised at building relationships based on empathy and trust Be able to pick up technical contexts quickly to understand the work in the teams of the people you manage. Technologies the team use This is not a hands-on role but these are our core technologies so you know what your colleagues will be working with: C# Azure Cloud (DevOps, Compute, Storage, SQL PaaS etc) Git Terraform PowerShell Benefits Flexible working with support for WFH set up. If it works for you and it works for your team, then it works for Spektrix. Different teams may have different practices that require people in the office or online at specific times. NHS top up scheme (covering dental, optical, therapy & counselling, prescription and other health related costs) Continuous development supported by Line manager, learning budget Enhanced Maternity, Adoption & Shared Parental Leave 35 days paid leave annually, inclusive of annual leave, bank holidays and a Birthday day off, all able to use flexibly 4 weeks paid sabbatical after 5 years of service 2 volunteering days per year Company pension scheme of 4% Free snacks, drinks and breakfast items in all our offices Varied range of regular socials across all our offices Cycle to work & Season Ticket Loans Travel stipend for commuting Working from home We aim to be as flexible as possible when it comes to working setups and lots of our team work from home on a regular basis. This means we generally work with a "remote first" approach even when we are in the office. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up: A quiet working space at home where you can consistently take video calls without interruptions An internet connection that supports your participation in video calls and access to our systems and service. Travelling into your local office (commuting) is at your own expense with a stipend available, any travel for business (other than commuting) will be covered by Spektrix. Equal opportunities Spektrix is an equal opportunities employer, we recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive . click apply for full job details

The Engineering Team We support the success of the business by ensuring we create, improve and maintain our market leading technology in the ticketing CRM space. This can be creating new features, fixing issues and future proofing our software and infrastructure for continued success for the business. We work closely with Product to ensure we understand opportunities and how best to deliver against them while valuing our users and remaining focused on continuous improvement. We currently have three engineering teams and are in the process of building a fourth team. Each team has its own area of ownership but all work following Kanban and Lean principles. Each team has a Technical Lead and is supported by a Delivery Manager and Product Owner. The Role This role aims to maintain a consistent delivery throughput and culture of continuous improvement in our software engineering teams, contributing to the Spektrix product and infrastructure. You will lead the delivery (as servant leader) of two cross functional agile teams, focusing on fostering team engagement and alignment, knowing that high trust teams are high performance teams. Your priority is to give your team the best chance of achieving their goals by removing blockers and facilitating communication both within the team and with their stakeholders. You will work with the other delivery managers to ensure that the teams are aligned and dependencies are identified early and take responsibility for continuing to build and define the agile environment in engineering. KEY RESPONSIBILITIES Enabling engineering teams to effectively deliver on team goals and priorities Working closely with the Product Owner and Technical Lead in each team to understand and deliver on the requirements for the prioritised features. Hold the team to account on achieving goals. Identify and remove delivery bottlenecks and inefficiencies and create structures for the team to address them Instill and uphold agile processes, help the team continuously deliver and grow. Support the team and individuals through coaching, knowledge sharing, problem solving and facilitation Create, maintain and iterate on processes and workflow to enable the most effective delivery Shield the team from distractions to enable better flow and focus Escalate major risks and issues to the relevant people Track and communicate team metrics and progress - using data to support decisions and measure impact Ensure we can forecast delivery as accurately as possible You will not be writing stories or managing the teams' backlog but you will work closely with the PO to ensure the right direction and processes are in place to achieve the desired outcomes Contributing to maturing delivery in engineering Manage cross team dependencies with other delivery managers Input into delivery and team strategy to support the growth of the business Skills Knowledge and Expertise You will Have a passion for helping teams to be effective and supporting them to continuously improve Want to see results and get stuff done balanced with an understanding of the constraints of how people work as individuals and in a team. Have an adaptable and flexible attitude, who is comfortable driving and influencing change Approach interactions collaboratively and with empathy; valuing different perspectives and helping people reach alignment Skills, Knowledge and expertise Good knowledge and experience in coaching and facilitation in various agile practices Experience using Lean and Kanban to help develop high performing teams. Comfortable working across multiple teams with actual experience desirable Proven experience in planning, risk management and effective organisation of work and workflow Proven ability in stakeholder management and handling communication between engineering teams and the rest of the business. Experience using data to coach teams in continuous improvement Benefits Remote Working Policy Our offices are currently only open part time due to the Covid-19 pandemic through to September 2021. When it's safe to do so, we will fully reopen our offices and adopt a hybrid work model. We are still working out exactly how this will work but for now we are asking people to assume around 20% of their time will be in one of our offices. This means you will need a solid working from home setup. We'll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place: A quiet working space at home An internet connection that supports your participation in video calls and access to our systems and services At Spektrix, we know that there's no such thing as a 'perfect' candidate. Every individual brings unique lived and work experience and their own perspective, which rarely if ever maps exactly to a job description or set of criteria. That's why we want to hear from you if this role excites you (and you feel you could be a good match) even if you don't feel you meet 100% of the criteria. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So whoever you are, and whatever experience you can bring, please apply if this is a role that would make you excited to come into work every day. The diversity of our team is hugely important to our working environment as it enables both individuals and Spektrix to thrive. By valuing each person's differences we encourage everyone to contribute their unique experiences, strengths and viewpoints. We are taking active steps to build a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board. Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, sexual orientation, age, neurodivergence, or disability status and look to employ from a wide range of backgrounds and experiences.