Fourth Monkey

The Monkey House, 97-101 Seven Sisters Road, Greater, London, UK Job Type Permanent, Full-Time About the Role Fourth Monkey is seeking a dedicated and enthusiastic individual to join our team as a full-time Admissions & Outreach Coordinator. This role plays a crucial part in our student journey, focusing on direct and UCAS application processes; liaising with our validating partner, Falmouth University; onboarding students; organising induction; and providing admissions reports to senior management. The Admissions & Outreach Coordinator will also work closely with our Access & Participation team to track applications from both our Further Education and industry partners, whilst coordinating the programming of our extensive access and participation programmes supporting our Ambassador team. The ideal candidate will have excellent communication, administrative and organisational skills. An interest in performing arts is beneficial. This role is about supporting equitable access to Higher Education. KEY RESPONSIBILITIES - Coordinating the year-round admissions process, ensuring timely and accurate processing of applications - Provide guidance and support to prospective students throughout the application process - Building and maintaining positive, productive relationships with our partners at Falmouth University and UCAS - Coordinate onboarding and induction activities for new students, ensuring a smooth transition into Higher Education arts training - Reporting data and recognising trends - Providing guidance and support to prospective students, helping them navigate logistical and administrative tasks in preparation for enrolment - Monitoring applicant progress and identify those in need of additional support, referring them to appropriate resources - Handling sensitive and confidential data in an appropriate manner - Recording and submitting moderated audition feedback and reports - Programming outreach delivery, travel and accommodation where necessary supporting our ambassador team and the Head of Department in liaising with key stakeholders and partners GENERAL - Maintaining accurate records of student information and admissions data - Collaborate with other Fourth Monkey staff to enhance the overall student experience - Participate in recruitment events, audition days, open days, and other relevant activities Requirements QUALIFICATIONS & EXPERIENCE REQUIRED At least 2 years' experience of working in an academic services role ideally within a Higher Education institution Educated to degree level, or relevant qualification Proficiency in Customer Relationship Management (CRM) and Virtual Learning Environment (VLE) systems Demonstrable knowledge and experience of Microsoft Teams and incorporated operating software Demonstrable rigour in reporting and administrative management Demonstrable experience in contracting and budget management SKILLS REQUIRED Communication skills and experience; understanding of data privacy standards; solid communication skills, both written and verbal; deep understanding of business principles and practices Organisational skills; planning skills; analytical skills; critical thinking skills Problem-solving skills Multi-tasking abilities Integrity, honesty DESIRABLE Awareness of and interest in the creative arts KNOWLEDGE AND UNDERSTANDING REQUIRED An awareness of Higher Education learning / arts training environments An understanding of Higher Education procedures, data processing and reporting DESIRABLE An understanding of, and interest in, the work of Fourth Monkey PERSONAL QUALITIES REQUIRED Well-motivated, target-orientated and results driven Excellent interpersonal skills and willingness to work as part of a small team and on one's own initiative Flexibility within a changing environment In return we offer a competitive salary, incentives, rewards, benefits and access to a cycle to work scheme and subsidised health and wellbeing support for all staff after stipulated period of employment. Download Full Job Description & Application details

As the Head of Academic Services, you will be responsible for overseeing all aspects of the academic department, ensuring smooth operations and fostering an effective, positive learning environment. This role involves direct line management of the Academic Services and Student Services team as well as collaborating with the other departments to uphold academic and company standards. Reporting to Senior Management, you ll play a crucial role in formulating reports, monitoring performance metrics, implementing and overseeing academic policies to achieve our objectives. This is a senior role within the organisation and the successful candidate will be a leading member of the leadership team. The role will require previous experience in a comparable management position in an academic setting, with extensive knowledge of Higher Education regulatory frameworks, policies and procedures. The Head of Academic Services is responsible for managing, developing and strengthening Fourth Monkey s academic and student support services, quality assurance and enhancement. The Head of Academic Services acts as the expert in academic standards, oversight, programme management, student services and academic quality & compliance for the organisation and as such undertakes a senior responsibility within the smooth operational and administrative management of the organisations day to day operations. This role is about driving student success.