Royal Collection Trust

About the role Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives. Ticket Sales and Information Assistant As the first point of contact for visitors, you'll guide them through their booking, provide information about our sites, and ensure they have everything they need for their visit. Key Responsibilities: Process ticket sales and customer queries efficiently via telephone and in person at our ticket counters. Use our computer-based systems to manage bookings and provide accurate visitor information. Upsell items such as souvenir guides, e-subscriptions, and gift aid donations where appropriate. Retail Assistant Working across our shops and sales points, you'll help to deliver a seamless shopping experience for thousands of customers. Key Responsibilities: Greet customers and provide knowledgeable advice on our range of products. Help your team reach sales targets while delivering an exceptional customer service. Replenish stock on the shop floor and maintain visual displays to ensure an efficient and enjoyable shopping experience. Visitor Services Assistant / Warden Occupying a number of posts along the visitor route, both indoors and outdoors, you'll ensure every visitor has an exceptional experience from from the first hello to final farewell and everything in between. Key Responsibilities: Welcome visitors, answer questions and provide information about Buckingham Palace and its history. Ensure the safety and security of visitors and the site. Monitor visitor flow, support access requirements and audio guide distribution. Contract options and hours: Multiple contract periods available, with some limited part-time opportunities (3 or 4 full working days per week). Most of our roles start in June but a full breakdown of start dates can be found in the candidate information pack. Guaranteed to work a minimum of 350 hours (for full time positions) during your contract. About you Essential criteria for all roles: We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. These qualities are essential across all three roles, as they are key to creating a positive experience for our visitors. For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert. Benefits What we offer in return: An hourly rate of £14.80 Complimentary lunch during your shift Full training provided ahead of the public opening, integrated into your contract period The opportunity to join a large, friendly, and sociable team Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops Further information: Find out more in our candidate information pack attached to this advert or on our website . Vacancy Closing Date: 25/01/2026, 23:55.

About the role Every summer Buckingham Palace opens its doors to the public from July to early October, offering a unique opportunity for visitors from around the world to experience this iconic Royal residence. By joining our team, you will help to create memorable moments for thousands of visitors. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer job that directly supports Royal Collection Trust's charitable objectives. Ticket and Sales Team Leader You'll lead a team who are the first point of contact for visitors, ensuring the delivery of an exceptional ticket sales and information service via our in-person counters and central contact centre. Key responsibilities: Lead and support a team of Ticketing Sales and Information Assistants, ensuring they have everything they need to maintain service excellence and meet sales targets. Oversee the accurate processing of ticket sales via phone, online, and onsite channels, monitoring performance and acting as a point of escalation. Ensure your team is well-trained and equipped to handle visitor queries and maximise gift aid opportunities. Retail Team Leader You'll oversee the daily operations of our retail outlets, supporting the team to meet sales targets and deliver a seamless shopping experience for thousands of customers. Key responsibilities: Lead and motivate a team of Retail Assistants, ensuring they meet sales targets and provide top-tier customer service. Oversee stock control and visual merchandising, maintaining the high standards expected in all retail areas. Participate in and deliver training sessions, offering continuous coaching to team members. Visitor Services Team Leader Leading our team of Visitor Services Assistants (Wardens), you'll ensure every visitor has an exceptional experience from the first hello to final farewell and everything in between. Key responsibilities: Manage daily operations, assist with special events, and ensure the highest standards of visitor care are upheld. Take charge of daily briefings and operational oversight, ensuring the smooth flow of the visitor route as well as the safety and security of visitors and the site. Act as an escalation point for visitor concerns or issues. About you Essential Criteria for all roles: We are looking for individuals who are passionate about delivering outstanding customer service, thrive in team-oriented environments, and excel in clear and effective communication. All of our roles require experience working in a supervisory capacity. For a detailed list of the specific skills required for each position, please refer to the Candidate Information Pack attached to this advert. Benefits: What we offer in return: An hourly rate of £15.91 per hour Complimentary lunch during your shift Full training provided ahead of the public opening, integrated into your contract period The opportunity to join a large, friendly, and sociable team Benefits including complimentary tickets to Royal Collection Trust sites and a 20% discount at Royal Collection Trust shops. Further information: Find out more in our candidate information pack attached to this advert or on our website . Vacancy Closing Date: 25/01/2026, 23:55.