Hearing Dogs for Deaf People

About Hearing Dogs for Deaf People National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services - because nobody with hearing loss should feel alone. About the role We are seeking a compassionate, proactive, and organised Interim Partnership Advisor to join our Partnership Support Team on a full-time basis. You'll manage a defined geographic area covering Borders, East, North East and Highlands. Responsible to: Partnership Support Area Manager. Based: Community based in Scotland (covering Borders, East, North East and Highlands). Contract: Permanent, full-time. Key Responsibilities Companionship - Supporting Thriving Partnerships: Provide long-term, person-centred advice, guidance, and wellbeing planning to partnerships within an allocated regional area. Ensuring all recipients feel they are treated with attention, courtesy and respect. Manage a caseload of partnerships, ensuring regular in-person visits (once per quarter after the first 6 months) and ongoing tailored support via multiple channels. Develop and implement partnership support and wellbeing plans, with robust risk management measures. Support the integration of new partnerships into the local community, delivering monthly support throughout the first 6 months. Lead on retirement and bereavement pathways, offering planning, preparation, emotional support, and signposting to alternative Hearing Link Services (HLS) where appropriate. Provide behavioural guidance and targeted interventions to maintain healthy, successful partnerships. Connection - Building Community and Networks: Organise and attend local community events to strengthen relationships and engagement. Deliver peer-based community programmes that bring together partnerships and Peer Support Volunteers to share experiences, insights, and encouragement. Facilitate support groups for hearing dog partnerships, encouraging shared learning, problem-solving, and mutual encouragement. Work collaboratively with internal teams, volunteers, and external agencies-including support workers, local councils, employers, and veterinary practices-to remove barriers and improve outcomes. Advocate Partnership Volunteer Updates to maintain volunteer engagement and connection. Confidence - Empowering Partnerships to Flourish: Focus on quality of service and partnership outcomes, adapting support levels to meet individual needs. Provide timely emergency cover and practical assistance within the allocated territory, with ad hoc support to neighbouring counties as required. Conduct thorough root cause analysis to identify underlying issues and implement early interventions through targeted coaching and problem-solving. Apply person-centred, evidence-based decision-making to manage partnership breakdowns, returns, cases, and alerts effectively. Conduct annual assessments of each partnerships performance and wellbeing to review ongoing requirements and verify continued compliance with accreditation standards. Keep partnership records accurate, current, and reflective of evolving needs. Capture and share impactful stories to showcase the value and outcomes of our work. Maintain and continually develop expertise in hearing loss, assistive technology, hearing awareness, dog training, and canine wellbeing. Join team events, meetings, and training at regional locations and Hearing Dogs centres, with occasional overnight stays to connect, learn, and collaborate. Skills, Knowledge and Expertise You will need full UK Driving Licence and willingness to travel within and around Borders, East, North East and Highlands, and to our centres. Knowledge: Canine Behaviour & Training: Up-to-date knowledge of canine training practices, behaviour reinforcement, and emotional wellbeing support. Task-Related Assessment: Ability to monitor and evaluate a dog's task performance, identifying and addressing lapses. Hearing Loss & Deaf Awareness: BSL Level 2 or above with strong Deaf awareness. Partnership Development: Understanding of person-centred support approaches and the user experience throughout the partnership lifecycle. Organisational Policies & Standards: Knowledge of HR policies, GDPR, equality legislation, and Assistance Dogs International (ADI) standards. Skills: Behavioural Guidance: Provide advice on maintaining and reinforcing behaviours, resolving challenges, and refining training plans. Listening & Empathy: Demonstrate strong listening skills, emotional intelligence, and compassion, especially when working with vulnerable people or those experiencing grief. Relationship Building: Establish and maintain trust-based relationships with partnerships, volunteers, and stakeholders. Problem-Solving & Conflict Resolution: Apply solution-focused methods, coaching, and mentoring to resolve partnership or task issues. Root Cause Analysis: Identify and address recurring challenges by working with internal teams on sustainable solutions. Time Management & Organisation: Manage multiple partnerships and initiatives effectively, meeting deadlines and priorities. Cross-Functional Collaboration: Work productively with colleagues across different departments and functions. Communication: Adapt communication style for different audiences; communicate clearly across teams, stakeholders, and volunteers. Storytelling: Create engaging communications about partnership journeys for updates and stakeholder engagement. Driving: Hold a valid driving licence and be able to travel within the allocated territory. Behaviours: Self-Conduct: Lead and motivate others, holding self and others accountable while maintaining professionalism. Person-Centred Mindset: Tailor support and training to the unique needs, learning styles, and abilities of each partnership. Community Building: Foster a sense of belonging by creating opportunities for partnerships and volunteers to connect and collaborate. Accountability & Reliability: Deliver on commitments, meeting organisational and partnership expectations. Continuous Learning: Maintain professional development in canine behaviour, hearing loss, and assistive technologies. Professionalism: Act respectfully, reliably, and with integrity in all interactions Benefits: Employee Assistance Programme Death in Service Payment Annual leave enhancements recognising long service Day off for your birthday Defined contribution group personal pension plan Enhanced sick pay Enhanced maternity, paternity and adoption pay Eye care Hearing tests Learning and Development opportunities Discounts on merchandise at Hearing Dog gift shops Pet Dog Policy Closing date: 23rd October 2026. This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non-conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).

You will support the delivery of the People & Culture plan, ensuring the organisation has the capability, culture and capacity to achieve its strategic objectives. You will act as a trusted partner to SMT, translating organisational priorities into people solutions and driving a high-performance, values-led culture. Based: Hybrid (ideally 2 days in office) The Grange, Saunderton, Princes Risborough. Contract: Fixed term until 31 December 2026. Hours: Full-time, 35 hours per week (part-time applications considered, min. 3 days per week). Key Activities Lead, coach and develop the People team, line managing the People Business Partner and People Operations Manager, to deliver quality people services across the employee lifecycle Lead workforce planning aligned to organisational strategy and service delivery needs Provide expert HR advice and guidance on complex ER, risk and organisational change Oversee recruitment strategy and employer brand Ensure compliance with employment law, safeguarding and regulatory requirements Use people data and insights to inform decision-making and drive continuous improvement Develop organisational approach to pay progression and employee benefits Lead on the development of a new EDI strategy Customer and Service Delivery Expectations Leading and developing the People Experience function (made up of People Business Partnering and People Operations teams) to be high performing Timely, pragmatic and risk-aware HR advice High-quality, consistent and fair people processes Clear, simple and accessible guidance for managers Regular data reporting and people analytics support evidence-based recommendations aligned to organisational priorities Proactive rather than reactive support Compliance maintained with minimal risk exposure Positive feedback from SMT and other stakeholders on quality and impact of People team effectiveness Key Deliverables People services and initiatives foster an inclusive, positive and high-performance culture in line with organisational values, and are delivered on time and within resource Improved employee engagement scores, measurable progress and clear action plan delivery Workforce plans aligned to service delivery needs and budget Achievement Development Review process is embedded with high completion rates and quality outcomes EDI strategy and policy developed, with implementation plan Pay progression framework and updated benefits package Benefits Employee Assistance Programme. Death in Service Payment. Annual leave enhancements recognising long service Day off for your birthday Defined contribution group personal pension plan Enhanced sick pay Enhanced maternity, paternity and adoption pay Eye care Hearing tests Learning and Development opportunities Discounts on merchandise at Hearing Dog gift shops Pet Dog Policy Closing date: 9th June 2026. National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone.

Responsible to: Content and Storytelling Lead Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough Contract: Permanent, Part Time (24.5 hours per week) Salary : £25,200 - £25,900 per year As our Individual Giving programme continues to grow, with ambitious fundraising targets and an expanding team, compelling and dynamic copy plays a vital role in helping us engage supporters and drive income. We are looking for a talented Copywriter to create compelling supporter-focused content that supports our Individual Giving activity, including appeals, raffles, Sponsor a Puppy communications, supporter feedback and development communications. You will bring the work of Hearing Dogs for Deaf People to life, through clear, persuasive and emotionally engaging copy that inspires supporters to give, stay connected and feel valued. You will work closely with the Head of Supporter Retention and Growth and the Head of Acquisition and their respective teams, Marketing, the Creative Strategy Team and wider charity teams to deliver high-quality copy across a range of channels and campaigns. The role requires strong direct response writing experience, strong storytelling skills, a supporter first mindset and an ability to manage multiple deadlines. You will also need to confidently write to the brand guidelines and tone of voice. Details of responsibilities can be found in the job description, which is downloadable below. Benefits Employee Assistance Programme Death in Service Payment Annual leave enhancements recognising long service Day off for your birthday Defined contribution group personal pension plan Enhanced sick pay Enhanced maternity, paternity and adoption pay Eye care Hearing tests Learning and Development opportunities Discounts on merchandise at Hearing Dog gift shops Pet Dog Policy For more information and to apply, visit our website via the apply button. Closing date: 10th June 2026 National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone.

Responsible to: Content and Storytelling Lead Based: Hybrid (average 1-2 days in office) The Grange, Saunderton, Princes Risborough Contract: Permanent, Part Time (24.5 hours per week) Salary: £25,200 - £25,900 per year We are looking for a talented Copywriter to create compelling, supporter-focused copy that supports our marketing and communications activity, including our bi-annual supporter magazine, hearing link services outreach and various multi-channel marketing initiatives throughout the year from volunteer recruitment and brand visibility to deaf awareness campaigns. You will bring the work of Hearing Dogs for Deaf People to life, through clear, compelling and emotionally engaging copy that tells our story and inspires supporters to stay connected and feel valued. Working in the Creative Strategy team in the Performance Marketing and Communication division, you will work closely with the Content and Storytelling Lead, Associate Director of Creative Strategy and their respective teams, to deliver high-quality copy across a range of channels and campaigns. The role requires strong brand marketing copywriting and storytelling skills, a supporter-first mindset, confidence writing to brand guidelines and tone of voice, and the ability to manage multiple deadlines. Details of responsibilities can be found in the job description, which is downloadable below. Benefits Employee Assistance Programme Death in Service Payment Annual leave enhancements recognising long service Day off for your birthday Defined contribution group personal pension plan Enhanced sick pay Enhanced maternity, paternity and adoption pay Eye care Hearing tests Learning and Development opportunities Discounts on merchandise at Hearing Dog gift shops Pet Dog Policy For more information and to apply, visit our website via the apply button. Closing date: 10th June 2026 National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone.

Responsible to: Associate Director of Creative Strategy Based: Hybrid (averge 1-2 days in office) The Grange, Saunderton, Princes Risborough Contract: Permanent, Full Time (35 hours per week) Salary: £41,000 per year Bold and brilliant graphic design can bring our brand to life and supercharge our creative output to ensure more people can live well with hearing loss. This is a key role, combining creative vision and leadership, with robust project management to ensure all design work is consistently high quality, building our brand and on time and on budget. You will work with colleagues from across the charity, on a range of digital and print projects from briefing to concept to project management to completion and assessing impact. You will also be key in building our graphic design function, continually identifying and reviewing how we can develop the team s capabilities. Key Responsibilities Graphic Design Leadership Project Management and Delivery Brand Governance and Delivery Design Best Practice Team Collaboration More detail on these responsibilities can be found in the job description, which is downloadable below. Benefits Employee Assistance Programme Death in Service Payment Annual leave enhancements recognising long service Day off for your birthday Defined contribution group personal pension plan Enhanced sick pay Enhanced maternity, paternity and adoption pay Eye care Hearing tests Learning and Development opportunities Discounts on merchandise at Hearing Dog gift shops Pet Dog Policy For more information and to apply, visit our website via the apply button. Closing date: 1st June 2026 National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services because nobody with hearing loss should feel alone.

Hearing Dogs for Deaf People High Value Events Manager Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire. Salary: £40,000 per annum. Contract: Permanent, full-time hours. Hearing Dogs for Deaf People, whose mission is build confidence, companionship and connection for people with hearing loss, is seeking a High Value Events Manager to help create inclusive, inspiring and impactful high-value event experiences that deepen relationships and generate transformational philanthropic support for the charity. Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love and emotional support. Following on from a strategic review, the charity is now building a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to significantly grow and diversify income. This role will be part of a newly built High Value Events function and will develop, manage and deliver a portfolio of high value engagement and fundraising events that advance the charity s strategic priorities and long term sustainability. Working closely with the High Value Event Team Manager and collaborating across Income Generation and wider teams, the postholder will create values led, relationship driven events that celebrate impact, inspire generosity and deepen connections with major donors, trusts, foundations, corporate partners and senior volunteers. They will ensure each event is thoughtfully planned, mission focused, inclusive and delivers strong return on investment, while strengthening long term philanthropic commitment to Hearing Dogs for Deaf People s life changing work. This role requires a proven track record in planning and delivering high value fundraising or engagement events generating £100k+, alongside experience working with major donors, high net worth individuals, committees and senior stakeholders. The ideal candidate will bring strong stewardship led fundraising expertise, excellent relationship management skills and a history of meeting income targets while maximising return on investment. Outstanding organisation, project management and communication abilities are essential, as is the confidence to engage and influence high profile supporters. Personally, the postholder will be a collaborative, inclusive and proactive team player with strong interpersonal skills, a creative and solutions focused mindset, and a genuine passion for Hearing Dogs for Deaf People s mission, able to communicate impact in a compelling and inspiring way. This is an exciting opportunity to help an organisation which is changing people s lives every day, and where you have the flexibility of working remotely or spending time at Hearing Dogs stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends. If you want to lead the pack and help deaf people live well with hearing loss, please download our Candidate Pack for further information PDF , which includes details on how to apply. Closing date: Monday 25th May, 9.00 am.