Mexa Solutions LTD

You'll be the trusted technical voice in the room with CIOs and CTOs, shaping strategy, not just supporting delivery. Principal Solutions Consultant & Advisory Lead Cloud & AI £110,000 - 130,000 basic UK-based, predominantly remote with travel to client sites as and when Your new organisation This is a well-established, growing technology consultancy that's built a genuinely strong reputation with the enterprise clients it works alongside - not through scale for its own sake, but through consistently being the trusted pair of hands clients come back to. It's a business that invests properly in its senior technical people, gives them real autonomy with strategic accounts, and backs them to operate credibly at boardroom level. The culture is collaborative rather than siloed technical leaders, delivery teams and commercial leadership all work closely together rather than staying in their lanes. Your new challenge You'll own the technical relationship for a portfolio of strategic accounts, acting as the client's trusted advisor on technology strategy and roadmap, often operating at CxO level with client CIOs and CTOs. This is a senior, client-facing leadership role rather than hands-on engineering - you'll set direction and provide technical credibility, while working closely with architects and delivery leads who execute. Expect a genuine mix of: Building and maintaining trusted advisor relationships with senior client stakeholders. Translating client business objectives into coherent technology strategy across cloud, data, AI and applications. Supporting sales and account leadership on cross-sell, upsell and complex bids. Acting as the escalation point for technical risk across delivery and managed service. Running roadmap and innovation sessions with client stakeholders. Contributing to thought leadership, events and marketing activity. About you You'll have senior technical leadership experience as either Enterprise Architect, Technical Director, CTO or equivalent, ideally gained within IT services, consulting or a managed services environment. Some other things you'll bring: Strong working knowledge of major cloud (Azure or GCP) and AI platforms, and the credibility to speak to CIOs on cloud, data and AI strategy. A track record of building trusted client relationships and turning technical capability into commercial outcomes. Comfort supporting or shaping bids and proposals in a pre-sales-adjacent capacity. The gravitas to operate as an escalation point and a calm head when things get technically or commercially tricky. Salary & benefits Salary for this role is £110,000 - 130,000 basic. Benefits include 28 days holiday (+ bank holidays), life assurance, comprehensive private healthcare insurance, income protection, paid professional training and lots more. It's predominantly remote with some travel into London and client sites as and when. What's next If you'd like to know more about the business, the portfolio you'd be owning, and where this role can take you, get in touch. To learn more, please click Apply or email me directly at

2nd Line Service Desk Engineer £32,000-£35,000 Fareham, Hampshire Full-time, onsite You've built solid IT support skills. Where could they take you next? Perhaps you want more exposure to Microsoft cloud technologies. More complex troubleshooting. Or a team around you who'll share their knowledge and help you work through unfamiliar problems. This opportunity brings those things together. You'll join an established, growing Managed Service Provider, supporting businesses with different systems, challenges and priorities. It's a chance to put your existing experience to work while building a broader technical skill set. What's in it for you? £32,000-£35,000 salary A full-time, onsite role in Fareham Hands-on exposure to Microsoft 365, Entra ID, Intune, SharePoint, Windows Server and networking Variety across multiple customer environments Experienced engineers to learn from and share ideas with Opportunities to develop and progress within a growing MSP What you'll do When a customer's technology stops working, you'll investigate the issue, explain what's happening and take responsibility for getting them back up and running. Your work could take you from a Microsoft 365 access problem to a Windows Server fault, an Intune device issue or a network connectivity challenge. Alongside day-to-day service desk support, you'll configure devices, manage permissions and help bring new users and customers onboard. You'll be: Providing remote technical support across customer environments Troubleshooting desktop, server, cloud and networking issues Administering Microsoft 365, user accounts and access permissions Building, configuring and deploying laptops and other devices Managing tickets against SLAs and keeping customers informed Working with senior engineers on issues that need further investigation Maintaining clear documentation so useful knowledge stays within the team The role is based onsite in Fareham, with visits to local customers when required. What you'll bring You'll have practical IT support experience and be comfortable investigating issues beyond the initial checks. You might already work in 2nd line support, or be an experienced 1st Line Engineer who's regularly handling more involved technical problems. You'll need: Good working knowledge of Microsoft 365 and Windows Experience supporting desktops and Windows Server environments An understanding of Active Directory and networking fundamentals A methodical approach to troubleshooting Clear communication skills and confidence speaking with customers The ability to manage priorities, take ownership and follow things through Experience with Entra ID, Intune, SharePoint or VMware would be useful. Previous MSP experience is strongly preferred , although a solid internal IT support background will also be considered. You'll also need a full UK driving licence and be able to meet the requirements for basic security clearance. Ready for a broader technical challenge? If you enjoy solving problems, working with customers and learning from the engineers around you, let's talk. Send your CV to for a confidential chat.

SaaS Software Support Analyst Up to £36,000 Poole, Dorset Hybrid, 4 days per week in the office You've spotted the recurring issue. Now you want the chance to do something about it. You know how frustrating it is when the same software problem keeps coming back. For the customer. For the support team. And for you. This role gives you the opportunity to follow those issues through, understand their wider impact and work with the people who can help put them right. If you have a background in Application Support, Software Support or technical customer support , and enjoy investigating what sits behind a ticket, this could be your next move. You'll join an established technology business whose software supports transport and ticketing services across the UK. Working alongside Support, Product and Project teams, you'll help keep customer services reliable and drive improvements to how they're delivered. What's in it for you? Up to £36,000 salary Hybrid working, with 4 days per week in the Poole office Ownership of issues, with the opportunity to influence longer-term improvements Broader experience across Problem Management, reporting and customer onboarding Close collaboration with technical teams and Product Managers The chance to develop your skills within an established ITIL environment What you'll do You'll look at how customers' software services are performing, where problems are developing and what needs attention. Some days, that means analysing recurring incidents and taking ownership of Problem records. Others, you'll review monitoring and capacity data, prepare customer service reports or follow up with colleagues to keep outstanding actions moving. Your work will include: Application / software support for ongoing customer issues on the SaaS platform Identifying trends and helping drive recurring software issues towards resolution Reviewing monitoring tools and service data to spot risks and opportunities Producing and presenting clear, useful customer service reports Helping Product Managers understand customer concerns and their business impact Working with Support teams to keep key products running efficiently Supporting customer onboarding and the transition of new services into day-to-day support You'll need to be comfortable asking questions, joining the dots and following through. What you'll bring You'll have experience in a technical, customer-facing environment, ideally within an ITIL-based team, and understand the importance of incidents, problems, SLAs and service quality. We're looking for someone who can: Investigate problems and make sense of service data Explain technical issues clearly to customers and colleagues Use Excel confidently and produce accurate reports Prioritise work against customer SLAs Take ownership and keep actions moving through to completion Spot the detail without losing sight of the customer's experience Application Support or Software Support experience would be particularly useful. Experience with BI tools, Jira, Zendesk, Problem or Change Management, or scripting would also be a bonus. Could this be your next step? You might currently be an Application Support Analyst, Software Support Analyst, Product Support Analyst, Technical Support Analyst or Senior Service Desk Analyst. Equally, you could come from Service Management, Service Operations, Problem Management or Service Delivery. Whatever your title, you enjoy understanding how technology affects customers and want more involvement in improving the service they receive. Interested? Send your CV to and let's have a confidential chat.