K-People Europe Limited

K-People Europe is a London based recruitment consultancy and we've been recruiting top talents for our clients in UK & Europe since 2007. Our client, a global blue-chip consumer electronics company, is looking for eStore Trading Manager who will play a critical role in driving the commercial success of the company's online sales channels. You will be a key driver in understanding performance, identifying opportunities for growth and improvement, and effectively collaborating with local subsidiaries to achieve ambitious sales targets. Your ability to translate data into actionable insights, communicate effectively with stakeholders at all levels, and contribute to strategic initiatives like SKU rationalization will be crucial to your success and the overall performance of the European eStore. This is an exciting opportunity to work in a dynamic environment and make a significant impact on the company's digital channel. Key Responsibilities Part of Channel Management and BI team, helping to deliver the company's revenue targets and support new sales initiatives, across 17 European Subsidiaries and 32 Markets. Working with all categories and all functions to drive sales and optimize performance across all its storefronts. As eStore Trading Manager, you will be responsible for driving the commercial performance of the European subs across all online sales channels. This role requires a deep understanding of eStore performance, the ability to identify drivers of success and underperformance, and the skill to collaborate with local subsidiaries to implement effective growth strategies. You will be the main point of contact for the Subsidiary. (1) Weekly Trading Calls: Host weekly trading calls with Subsidies. Develop a comprehensive understanding of eStore performance across all online sales channels. Analyse weekly performance trends to understand why performance has increased or decreased, and stay informed on the actions being taken by local subsidiaries to mitigate risks and capitalize on opportunities. (2) Root Cause Analysis and Action Planning: Investigate under/over performance across channels to identify root cause. Collect insights from Subs to add context and pinpoint root cause. Collaborate with Subsidiaries to agree on clear and actionable plan to address underperformance and drive improvement, ensuring diligent follow-up on agreed actions. (3) SLT Reporting and Feedback Loop: Prepare weekly performance updates to be presented to the Senior Leadership Team. Clearly articulating performance trends, key drivers, and proposed actions. Provide updates to existing actions and progress. (4) Quarterly Business Reviews(QBRs): Lead and facilitate Quarterly Business Reviews (QBRs) with local subsidiaries. Focusing on eStore performance, challenges, and opportunities. Work collaboratively with local teams to agree on strategic actions and ensure consistent follow-up on progress. (5) Data-Driven Insights: Utilise data analytics tools and reports to pinpoint performance issues and identify areas for optimization. Formulate clear and insightful questions for local subsidiaries based on data analysis to drive focused discussions and problem-solving. (6) Stakeholder Management and Collaboration: Build and maintain strong, collaborative relationships with key stakeholders across various functions both at the European and local levels. Effectively manage these relationships to drive eStore success. (7) SKU Rationalization Program Contribution: Actively participate in and contribute to the European SKU Rationalization program. Support subs with implementation, ongoing performance analysis and revenue mitigation plans. Requirements (1) Proven experience (5+ years) in e-commerce trading, online sales management, or a similar role, ideally within a multi-market environment. (2) Proven ability to work with and manage/support senior stakeholders, Heads of Departments. Good soft skills essential (3) Deep understanding of various online sales channels and their specific performance drivers. (4) Strong experience in working with digital data and analysing complex data sets and drawing relevant conclusions/asking questions to understand root cause. Metrics include paid/owned/organic traffic, conversion rates, purchase funnel, customer acquisition cost, sales breakdown by Division and other relevant e-commerce metrics. (5) A strong passion for metrics, exceptional analytical skills, and the ability to delve into data details while maintaining a strategic, big-picture perspective. (6) Advanced proficiency in Microsoft Excel, including Power Pivot, complex formulas, and Pivot Tables. (7) Experience with BI tools, including the ability to navigate and interpret existing reports. (8) Competent in using PowerPoint for clear and concise presentations and ability to present to senior audience. (9) Proven ability to prioritize tasks effectively, manage deliverables to deadlines, and collaborate successfully with diverse partners across different markets. (10) Strong ability to problem-solve independently, take ownership of initiatives, and drive to successful completion. (11) Excellent presentation skills, strong verbal and written communication abilities, with the ability to convey complex data insights clearly and concisely. (12) High level of attention to detail and a commitment to data accuracy. (13) The right candidate must be eligible to work full-time in UK immediately without any restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. Conditions (1) Job type: full-time & day rate contractor & initial contract until the end of 2026 with a strong likelihood of extension (2) Job location: Chertsey, Surrey (on-site car park & free shuttle from/to Weybridge railway station) (3) Hybrid working: 2 days work from home (4) Hours of work: 37.5 hours per week (5) Day rate: (equivalent to annual £85 000)