Changing Faces

Are you looking for a meaningful new challenge? Do you want to make a real difference in the lives of people with a visible difference? We are currently recruiting a Skin Camouflage Practitioner Co-ordinator (Wales) (0.6 FTE, spread across 3-4 days) to deliver and support our vital Skin Camouflage Service a unique, life-enhancing service that helps individuals regain confidence and feel more in control of their appearance. Skin Camouflage Practitioner Co-ordinator (Wales) Hours: Part-time 22.2 hours / week (preference for 15.7 hours spread across 2-3 days per week, plus one 6.5 hour clinic day required (on either Tuesday or Friday). Location: Hybrid: Mainly home based; one clinic day a week in Bridgend (Tuesday or Friday). Travel required : Occasional in Wales/England for meetings, training; quarterly travel to staff away day. Contract: Fixed term for 22 months (with a view to becoming permanent, dependant on expected ongoing funding arrangement). Salary: Range £28,227 to £30,819 FTE. Main purpose of the role Changing Faces are launching a brand-new pilot Skin Camouflage Service in South Wales. We re looking for a dedicated and organised Skin Camouflage Practitioner Coordinator to help make it happen. In this role, you will: Deliver in-person Skin Camouflage appointments, supporting people with visible differences. Promote the service and build connections with local communities and health professionals. Support the new service set-up, including clinics, documentation, and Welsh translations. Coordinate and administrate appointments remotely and manage client enquiries. Signpost clients to other Changing Faces services as needed. Contribute to service development alongside the wider team. This is a unique opportunity to be part of a life-changing service while helping us grow our reach and make a big impact across Wales. We are seeking a professional, empathetic individual with strong administrative skills and either experience or a talent in cosmetic artistry or colour matching. A background in nursing, therapy, or another healthcare role would be an advantage in the clinic-based environment. Following training, the role will involve delivering one 6.5-hour weekday clinic per week. In this setting, you will provide Skin Camouflage colour matching, application, tuition, and guidance to individuals affected by a visible difference. In addition, you will work 15.7 hours remotely across 2 3 weekdays. This part of the role includes: Promoting the Skin Camouflage Service across Wales. Coordinating service setup, including documentation and translation. Building relationships with healthcare professionals and community partners. Managing appointments and client enquiries via phone and email. Maintaining databases and supporting the smooth, efficient running of clinics. You will be an integral part of our Skin Camouflage team, helping to administrate and deliver a compassionate, professional service that makes a real difference in people s lives. We are looking for Fluent in Welsh and English , both spoken and written, with excellent communication skills to engage clearly, logically, and appropriately with a wide range of audiences. Proven administrative ability , including the efficient use of administration systems, and confident use of the Microsoft Office suite, video conferencing tools, and CRM platforms (Salesforce experience is an advantage but not essential). Experience or natural talent in cosmetic artistry or colour matching , with an excellent eye for colour and visual detail. Strong interpersonal skills , with the ability to listen empathetically and support vulnerable clients , while maintaining professional boundaries and emotional resilience . Good understanding of policies and procedures , particularly in relation to safeguarding , and a strong commitment to the safety and wellbeing of clients, staff, and volunteers. Excellent organisational skills and a systematic approach to work, with the ability to prioritise effectively between competing demands. Exceptional attention to detail , ensuring a high level of accuracy even when working under pressure. Experience of contributing positively in a busy, team-focused environment , showing strong collaboration and support for colleagues. A flexible, proactive approach with a willingness to learn , adapt , and suggest improvements to our service and organisational processes. Understanding of the importance of confidentiality and the ability to handle client data accurately and securely. A strong commitment to Changing Faces values, vision and purpose , with a passion for placing the voices of people with visible differences at the heart of all work. If you are someone who is passionate, organised, and ready to contribute to a service that truly makes a difference, we would love to hear from you! We are always looking for talented people from all backgrounds to join us and help improve the lives of people with visible differences. In line with our commitments to race equality, we welcome applications from People of Colour/ BAME individuals. About Changing Faces Changing Faces is the UK s leading charity for everyone who has a mark, scar or condition that makes them look different (a visible difference). Being different in a society where there is such pressure to look a certain way is extremely difficult. People with visible differences are vulnerable to isolation, loneliness, social anxiety and low self-esteem. They face staring, unwanted attention and even bullying and hate crime. They experience lowered expectations in education, problems getting work and stereotyping in the media. This can have a devastating, and lasting, impact on their wellbeing. Adults often come to us, having never spoken to anyone about the psychological impact of their visible difference before. We provide unique practical, social and emotional support for people affected by visible difference; we challenge discrimination and campaign for a world that respects difference. Our services build confidence and resilience giving people the tools to manage their feelings, cope in different social settings, handle other people s reactions or deal with life, education, work and relationships. Closing Date: 18th July 2025 Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. This role is subject to an enhanced DBS check, with adult s and children s barred lists. Please download the following documents for further information on our website. We look forward to receiving your application. No agencies please.

Time Commitment: Average of 2 days per month Changing Faces is the UK's leading charity for people with a mark, scar or condition that makes them look different. Our vision is a future where everyone with a visible difference or disfigurement has the confidence, support and opportunity to lead the lives they want. People with visible differences often face challenges being accepted in different areas of their lives - from school through to relationships and the workplace. 49% of adults with visible differences have experienced hostile behaviour and almost half of young people who have a visible difference have been bullied at school. We know that people with visible differences can be vulnerable to isolation, loneliness, social anxiety and low self-esteem. Changing Faces is here for everyone with a scar, mark or condition on their face or body. We provide life-changing mental health, wellbeing and skin camouflage services. We work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination. This is an exciting opportunity to lead the Board of an ambitious organisation with an enviable impact that makes a real difference to those with visible differences. We are very fortunate to have a highly skilled Board, a passionate team, stable finances and a great reputation, giving us a strong platform from which to achieve our goals. We are currently in the final year of our strategy (ending 2027) and will be looking to review opportunities for our next strategic period. We are committed to ensuring high-quality and relevant services and campaigns to best serve our beneficiaries and to change public perceptions about visible difference. We are looking for a Chair to lead and inspire who brings: Prior experience as a charity or education trustee, with solid understanding of good governance practices Experience of operating at strategic leadership level Experience of acting as ambassador and raising the profile of an organisation We are seeking a Chair who shares our values as well as our passion and commitment to the those we support. Changing Faces is committed to achieving greater diversity across the team, and welcome applications regardless of sex, gender, race, age, sexuality, belief or disability. We particularly welcome applications from those with visible differences. For further information, please visit the dedicated microsite via the Apply button. If you have any queries or wish to have an informal discussion about the opportunity, please contact our retained advisor Anna Gardet via email: Recruitment Timetable Deadline for applications: Tuesday 11th March 2025 Interviews with Prospectus: 24th - 28th March 2025 Interviews with Changing Faces: 2/3rd April 2025

People with a visible difference - a scar, mark or condition that make them look different - are at the heart of everything Changing Faces does. We are looking for an enthusiastic team member to help us deliver the best experience for this community through our social media channels - currently at over 55,000 followers and growing fast. OBJECTIVES You will play a vital role as the first point of contact for our community at an exciting time, as we approach the launch of our brand new strategy in 2022. You will work closely with colleagues across the charity and our volunteer campaigners and ambassadors to develop creative, engaging social content and campaigns that empower people affected by visible difference to tell their stories and to be heard, promote our lifechanging services, and ensure our charity attracts more support and income. WHO WE ARE LOOKING FOR We are looking for someone who can demonstrate, through previous experience (paid and/or voluntary) that they are: Passionate about, and share our vision, that people with a visible difference should be able to live the life they want to lead, free from prejudice and discrimination. Interested in what makes compelling, engaging social content and can share their ideas about the types of content needed to engage different audiences. Willing to get involved and work as part of a team, helping to make sure our campaigners get the right training so they can use their voice to make change happen. Organised and focussed, to help maintain high standards, from following style guidelines to write great copy, to regularly monitoring our channels to help evaluate our work. If this sounds like you - we would love to hear from you! Equality and inclusion are at the heart of our mission and we are committed to creating a diverse and inclusive workplace. We are always looking for talented people from all backgrounds, including those with a visible difference or disfigurement, to join us. In line with our commitments to race equity, we are particularly seeking applications from People of Colour/ BAME people. We are always open to conversations about flexible working.