Somerset House

Development Coordinator Application Deadline: 28 August 2025 Department: Development Employment Type: Permanent - Full Time Location: London Compensation: £28,000 - £30,000 / year Description The Development Coordinator will play a vital role, supporting the Head of Development and wider Development team as they work towards securing funding for Somerset House Trust from individuals, trusts & foundations and corporate and brand partners. This is a fast-paced and varied role for a committed and enthusiastic colleague. You will be expected to work to deadlines, collaborating closely with colleagues in other departments across the organisation including Finance, Marketing, Press, Live Events, Exhibitions and Studios. The Development team has a strong track record for working with sponsors and partners across some of London's most exciting and culturally relevant events and exhibitions. These include the Summer Series with American Express, SKATE and the exhibitions CUTE and SOIL. Our partnership with Morgan Stanley was the recipient of a UK Sponsorship Award for two years' running. Somerset House does not receive any regular public funding, therefore income from sponsorship and fundraising is especially important to enabling us to realise our ambitions for the cultural programme. Our aim is to maximise philanthropic and other income opportunities for the organisation. What we are looking for: Gift and Sponsorship administration Keep our CRM system Tessitura up-to-date, updating supporter plans and working with colleagues to develop fundraising reports, as well as ensuring records are clean and GDPR compliant. Produce regular department reports against targets via Tessitura, including board papers. Provide outstanding donor care, working with the team to ensure donors are appropriately and promptly thanked and stewarded, and that benefits are delivered, including responding to requests for tickets and other special access. Support the Development Manager, Individuals and Corporate Partnerships Executive with the development of the Supporters' Court and Corporate Membership newsletters. Raise purchase orders on our Finance system, Iplicit, and liaise with the Finance team on payment of gifts, grants and sponsorships. Update donor acknowledgements on donor boards, the website and in printed materials Provide the necessary information to support the annual Gift Aid claim. Event planning Lead on the planning and delivery of Development cultivation and stewardship events programme from sending invitations to event management, working closely with Somerset House's Commercial Events Operations team. Ensure all guests are followed up appropriately after attending events. Research & Impact Monitoring Undertake research assignments on potential donors and sponsors in accordance with our due diligence protocols, producing detailed prospect research profiles as required. Gather relevant information, metrics and case studies from across the organisation and support colleagues by producing clear and impactful content for funding reports General Provide proactive administrative support to the Head of Development including co-ordinating and minuting meetings, preparing briefings, diary management and managing expense claims. Provide robust administration support across the team including acting as the first point of contact for enquiries received via the 'Support Us' inbox and by phone Work with the Marketing & Comms team to make updates to the website on behalf of the Development team. Ensure that all activities are compliant with Somerset House's Health & Safety policies and that all data and records are in line with Somerset House's Privacy Policy and GDPR guidelines. Keep up to date with business systems upgrades, including Tessitura and Zkipster. Act as an ambassador for Somerset House's work externally, promoting Somerset House's vision and programme amongst professional networks. Undertake any other duties as may reasonably be required in the post. Skills, knowledge & expertise required for the role: Essential Strong office-based administrative and time management skills. Good IT literacy, including MS Office and databases. Good organisational and interpersonal skills, with the ability to prioritise and consistently meet deadlines. Confident and clear communicator across all channels. Strong data manipulation skills (e.g. building guest lists). Ability to deal with multiple projects at any one time. Flexible, with a strong work ethic. Excellent proof-reading and writing skills, with an eye for detail. Interest in fundraising and charity operations. Calm and self-motivated, with the ability to work well in a team. Understanding of and enthusiasm for the arts and creative sector. Desirable Experience of working with Tessitura or other similar CRM systems. Experience of working for an arts/cultural organisation or a charity. Familiarity with membership scheme processes. An interest in understanding the 'bigger picture' and contributing to the fundraising strategy. Benefits to working at Somerset House Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed - Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses -Trust life insurance scheme - We offer winter flu vaccination vouchers dependent on the needs of the role Holiday - Enhanced annual leave - 25 days plus bank holidays (pro rata) - Birthday leave - additional day leave - Celebration day - to celebrate anything of your choice Other Leave - Sick leave - 20 days full pay, followed by 20 days half pay (pro rata & following 3 months service) - Emergency dependent care - option to use 25% of paid sick leave for emergency care of a dependent (pro rata & following 3 months of service) - Enhanced maternity pay Benefits - 8% employer pension contributions, no employee contribution required - Option for salary sacrifice - Season ticket loan - Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites -Discounts in Somerset House cafes and restaurants -Discounts with various high street retailers and restaurants -Discounts to local leisure centres following 3 months of employment

Are you a dynamic leader with a passion for the arts and a strong commercial track record? Somerset House, a vibrant cultural hub in the heart of London, is seeking a Chief Operating Officer (COO) to drive our strategic vision and operational excellence. About Us: Somerset House is a unique blend of historic architecture and contemporary arts, welcoming over 3 million visitors annually, making us one of London's most popular public spaces. As the home of cultural innovators, we host a diverse community of over 2000 artists, makers, and creative businesses. Our original, thought-provoking cultural programme addressing key contemporary issues and trends is amplified by signature courtyard events and cultural partnerships. The Role: As COO, you will work closely with the Director and Executive team to shape and deliver our strategy, ensuring robust governance, financial stability, and operational efficiency. You will lead key functions including Finance, Estates & IT, People, Legal, Residents & Retail, and Governance. Your role will involve: Strategy Development and Execution: Lead the delivery and regular review of our strategy and long-term financial plans. Set delivery targets and budgets aligned to our strategy, and champion the use of measures and insights in driving decisions and performance. Continuous Improvement: Review and streamline sitewide operations, sponsor our internal digital transformation programme, and develop teams to enhance organisational capability. Governance and Risk Management: Act as Company Secretary, define and lead our risk management framework, and ensure effective compliance frameworks and reporting. Leadership and Culture: Provide inclusive leadership across various functions, foster a culture of collaboration and continuous improvement, and represent the Trust externally to build strong relationships with stakeholders and promote our public image. What We're Looking For: A qualified Chartered Accountant or equivalent experience. Proven strategic and operational planning skills. Strong commercial acumen and ability to drive a dynamic business model. Excellent leadership and communication skills. Good working legal knowledge, including contractual and commercial agreements. Strong IT and digital literacy, with an awareness of emerging technologies. Commitment to diversity, inclusion, and the arts. For further information and details on how to apply, please visit 93299 For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Clare Bromley Principal Researcher Berwick Partners / Closing date for applications: Tuesday 11 th March 2025

Visitor Experience Manager Application Deadline: 9 March 2025 Department: Visitor Experience Employment Type: Permanent - Full Time Location: London Reporting To: Senior Visitor Experience Manager Compensation: From: £39,000 - £42,400 / year Description We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a 'Step Inside, Think Outside' spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. We are seeking a dynamic Visitor Experience Manager to play a key role within the Visitor Experience Team. This is a rare and exciting opportunity for someone with strong management and leadership experience. You will be leading a large team to deliver exceptional customer service, working across departments to operationally plan and deliver our wide-ranging public programme. You will be a strategic thinker, confident negotiator with excellent communication skills. You will use your knowledge and expertise to advise in event and exhibition planning prioritising visitor experience, operations, safety and security. You will bring demonstrable experience of working on a wider range of cultural programmes from live events including gigs, exhibitions, commercial events, installations and performance. You will bring a passion for Diversity and Inclusion and a willingness to embed inclusive practices in everything you do. Somerset House events are fully inclusive safe spaces for any person to participate and enjoy without fear of feeling marginalised, unrepresented, or unwelcome. We particularly welcome applicants from underrepresented backgrounds. Shortlisted candidates will be invited to attend a first round interview on 12th or 13th March. A second round interview will then be scheduled for 17th March. What we are looking for: Key responsibilities Lead the team to ensure the highest standards of visitor engagement, crafting a warm and friendly welcome and a vibrant and responsive visitor experience. Support the organisation's objectives and departmental KPI's. Confidently and efficiently project manage large scale exhibitions and events, leading on visitor experience, operational planning and logistics. Ensure teams (e.g. Visitor Experience Assistants and Security) are briefed and have the information they require to deliver a consistent, high-quality service across site. Ensure that all areas of the site are always well presented and maintained. Deal with customer complaints and feedback and effectively manage challenging conversations to ensure a mutually beneficial solution. Share your knowledge and enthusiasm about Somerset House and its programme to all our visitors. Support the collection and analysis of visitor feedback. From this, in conjunction with the Senior Visitor Experience Manager and Head of Visitor Experience, make recommendations for improvements and lead on the implementation of these changes. Be confident and capable of producing daily, weekly and monthly reports. Review and refine operational procedures. Be a leader in fostering a culture of continuous improvement, including managing your own learning and professional development. Be a champion for Access and Inclusion and use this as an integral part of decision making in event and exhibition planning. Undertake any other duties and responsibilities as may be necessary from time to time to fulfil the obligations of the role. Departmental Management Provide clear, positive and consistent leadership to the visitor experience team. Line manage a team of Assistant Visitor Experience Managers, Duty Managers, Visitor Experience Assistants and the Customer Relations Coordinator/Visitor Experience Administrator, with the ability to support team development and progression including coaching where beneficial. Have experience of running a Ticket Office and providing operational support of Ticket Office teams. Devise and create training and induction plans, as well as ensure that ongoing refresher training is rolled out to visitor experience staff and volunteers at appropriate intervals. Play an active part in recruitment and training in the department, supporting onboarding new Visitor Experience Assistants, Customer Relations Coordinator, Visitor Experience Administrator, Assistant Visitor Experience Managers and volunteers where required. Assist the Duty Managers in tracking and swiftly addressing absences, sickness and poor performance. Support and manage the volunteers programme, ensuring best practice and creating a fulfilling offer for our volunteers. Conduct regular team and 1:1 staff meetings, including performance reviews and appraisals. Manage and review team rosters, performing regular checks to ensure sufficient cover is in place. Ensure appropriate HR procedures are maintained and have experience of dealing with complex HR issues. Operational planning and delivery Work closely with Somerset House and external programming teams to advise on visitor experience and operations at the planning stages. Ensure highest standards are achieved for our visitors and that positive working relationships are established with internal and external contacts. Operationally deliver events and activities to the highest professional standards, at times managing multiple events at once. Ensure effective working relationships between the Visitor Experience department and the wider Somerset House Trust teams. Book and manage external contractors including Security, Medics, Catering and Cleaning teams to ensure that the highest standards are maintained throughout. Deal with any issues that may arise with the contractor(s) and make recommendations for any improvement of service. Must have experience of working with ticketing systems, preferably Tessitura and have a strong understanding of ticketing and event requirements to advise on planning, capacities and the ticketing offer. Health and Safety Ensure that Somerset House is safe and secure for all visitors, staff and residents, supporting evacuations as required. Conduct regular refresher evacuation sessions throughout the year to ensure the Visitor Experience team are confident and able to safely evacuate. Work across all Somerset House programming teams to embed emergency procedures, licensing and security knowledge. Work closely with our Health and Safety Advisors to ensure best practice throughout the site. Ensure incident reporting, disaster management and business continuity procedures are followed appropriately as required. Skills, knowledge & expertise required for the role We are looking for someone who has: Experience of supporting the design and delivery of complex projects and/or events, including leading on visitor experience, operational planning and logistics. Experience of managing large scale site-specific projects such as gigs or exhibitions. Experience managing teams in a visitor experience or customer service environment, including staff rostering. Evidence of managing a large (100+) and diverse team in an arts or cultural setting. Demonstrable line management experience including HR requirements. Confidently devised and delivered training to large groups. Knowledge of Health and Safety regulations for both the public and staff, with experience of managing onsite evacuations and leading H&S staff training. Confidence in liaising and effectively communicating with a wide variety of people. A professional manner and appearance and the ability to demonstrate and promote high standards. A current working knowledge of ticketing systems (ideally Tessitura) with a good understanding of ticketing and event requirements, alongside the ability to manage, assist and train Ticket Office staff. We are looking for someone with but not limited to the following skills: Excellent customer service and organisational skills. An innovative, calm and efficient approach to problem solving and ensuring strategic aims. Be able to adapt with ease to the changing demands of the operation. Strong leadership skills, with the ability to motivate teams to achieve excellence. Demonstrable line management experience including HR requirements. A confident administrator who is used to working in a fast-paced environment, with the ability to work under pressure and with competing priorities and deadlines. A strong negotiator and communicator with evidence of excellent written, verbal and interpersonal skills. Flexible approach to work and hours, including evenings, weekends and bank holidays. IT literacy with demonstrable proficiency in MS Office and other related software packages. Ability to manage and diffuse difficult situations with a diplomatic approach. Ability to interpret insights and feedback, translating this into evident service improvements. A commitment and passion for ensuring an outstanding visitor experience to a diverse audience, in line with the Somerset House Safer Space and Diversity and Inclusion policies. First Aid qualified (Desirable) IOSH (Desirable) Personal License Holder (Desirable) . click apply for full job details

Are you a dynamic leader with a passion for the arts and a strong commercial track record? Somerset House, a vibrant cultural hub in the heart of London, is seeking a Chief Operating Officer (COO) to drive our strategic vision and operational excellence. About Us: Somerset House is a unique blend of historic architecture and contemporary arts, welcoming over 3 million visitors annually, making us one of London's most popular public spaces. As the home of cultural innovators, we host a diverse community of over 2000 artists, makers, and creative businesses. Our original, thought-provoking cultural programme addressing key contemporary issues and trends is amplified by signature courtyard events and cultural partnerships. The Role: As COO, you will work closely with the Director and Executive team to shape and deliver our strategy, ensuring robust governance, financial stability, and operational efficiency. You will lead key functions including Finance, Estates & IT, People, Legal, Residents & Retail, and Governance. Your role will involve: Strategy Development and Execution: Lead the delivery and regular review of our strategy and long-term financial plans. Set delivery targets and budgets aligned to our strategy, and champion the use of measures and insights in driving decisions and performance. Continuous Improvement: Review and streamline sitewide operations, sponsor our internal digital transformation programme, and develop teams to enhance organisational capability. Governance and Risk Management: Act as Company Secretary, define and lead our risk management framework, and ensure effective compliance frameworks and reporting. Leadership and Culture: Provide inclusive leadership across various functions, foster a culture of collaboration and continuous improvement, and represent the Trust externally to build strong relationships with stakeholders and promote our public image. What We're Looking For: A qualified Chartered Accountant or equivalent experience. Proven strategic and operational planning skills. Strong commercial acumen and ability to drive a dynamic business model. Excellent leadership and communication skills. Good working legal knowledge, including contractual and commercial agreements. Strong IT and digital literacy, with an awareness of emerging technologies. Commitment to diversity, inclusion, and the arts. For further information and details on how to apply, please visit 93299 For an informal and confidential discussion, please speak with our advisors at Berwick Partners: Clare Bromley Principal Researcher Berwick Partners / Closing date for applications: Tuesday 11 th March 2025