FareShare South West
Estover, Devon
Senior Hub Supervisor Devon & Cornwall Hours: 37.5 hours per week (Monday to Friday, with rota d evening shifts and occasional weekends) Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution Location: Sisna Park, Plymouth PL6 About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the Role To support the efficient and safe running of FareShare South West s Hub operations, ensuring high standards of stock handling, health & safety (H&S), and food compliance. The Senior Hub Supervisor plays a key role in overseeing goods in, supporting volunteers, the FareChance employability participants and volunteers in their operational tasks, and ensuring overall smooth day-to-day operations. The role also includes deputising for the Hub Manager when required. Key Responsibilities 1. Hub Management Work with the Hub Manager to ensure smooth running of food intake, storage, and distribution. Ensure daily team briefings, safety updates, and essential information are communicated clearly to the hub operations team, as directed by the Hub Manager Liaise with food industry representatives, FareShare UK (FSUK), distribution companies and hauliers. Support the Hub Manager in coordinating and maintaining the fleet of vans and equipment, including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Support audit readiness by ensuring daily records, procedures, and documentation are completed accurately and consistently Collaborate with the hub operations team to reduce waste and maximise distribution of surplus food to Community Food Members (CFMs). Report operational improvements to the Hub Manager and support the implementation of agreed changes. Deputise for the Hub Manager during absence by: Coordinating daily activities and overseeing the hub operations team. Leading on-site health & safety and supporting team wellbeing. Liaising with the Head of Food and Logistics to support food intake and logistics. Working with the Volunteer Coordinator to ensure shift cover and resolve shortfalls. Escalating and reporting issues to the Head of Operations. 2. Volunteer Management Under the direction of the Hub Manager, delegate operational tasks to volunteers and supervise their work. Ensure volunteers are supported and trained in their specific roles and can develop. Support volunteer health, safety and welfare during shifts. Coordinate delivery of corporate volunteering days with support from the wider FSSW team. Register and onboard new drivers, including delivering volunteer and staff driving assessments and inductions, a directed by the Hub Manager. FareChance Employability Programme Support the Hub Manager in the operational delivery of the FareChance programme by overseeing and supervising participants during operations tasks, ensuring they are actively engaged and contributing to the hub operations team. Work with the Hub Manager to ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams and Hub Manager. Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. Collaborate with the hub operations, volunteer and employability teams to ensure effective communication around support needs and progress. 3. Goods In and Storage Lead on the Goods In process: Train and support hub operations staff in correct goods in procedures. Coordinate and delegate daily goods in activities. Maintain accurate paperwork and use of relevant IT/systems. Develop and implement process improvements and share best practice across sites. Coordinate delivery yard activities, including CFM collections. Manage stock storage: Lead on stock rotation and promote best practice. Support the Hub Manager with maintaining accurate digital stock records, participating in regular stock checks and assisting with investigation of discrepancies in collaboration with the food and compliance teams. 4. Compliance and Health & Safety Work in accordance with FareShare s HACCP Food Safety Manual. Support compliance with all relevant food hygiene, H&S, and other operational standards. Ensure the Hub adheres to the FSSW Warehouse Manual and FareShare procedures. Monitor the condition of Hub premises and equipment and report any maintenance, repair, or safety concerns to the Hub Manager promptly Undertake relevant training in food hygiene and H&S. 5. General Respond to enquiries and communications via phone, email, in person, or internal systems. Engage positively with visitors to the Hub. Support FSSW events as required. Carry out any other duties in support of the role s purpose. Maintain high standards of customer care and conduct. Support the security of the Hub and all assets, including food. Person Specification Essential Experience working in a warehouse, logistics, or food distribution environment. Good working knowledge of H&S and/or food safety standards in operational settings and confident in working with clear procedures. Experience supporting or supervising others in a structured or task-based environment, leading by example and modelling safe, inclusive working practices Strong organisational skills and attention to detail. Confident using digital tools such as stock control systems, Microsoft Teams, email, or shared files. Clear verbal and written communication skills. Able to manage time, delegate tasks, and respond calmly to unexpected changes or pressures. Positive and practical approach to problem-solving, with a willingness to take responsibility and show initiative. Full UK driving license. Forklift truck operator s qualification (or willing to train as an essential part of the role). Desirable Understanding of the voluntary, food, or charity sectors. Experience working alongside or supporting volunteers. Food Hygiene or Health & Safety qualifications (Level 2 or above). Experience supporting change or improvement projects. Additional Information Role may involve some manual handling; training will be provided. Enhanced DBS check required.
Senior Hub Supervisor Devon & Cornwall Hours: 37.5 hours per week (Monday to Friday, with rota d evening shifts and occasional weekends) Terms: Permanent, 25 days holiday pa (pro rata, exc. Bank Holidays), 5% pension contribution Location: Sisna Park, Plymouth PL6 About FareShare South West FareShare South West (FSSW) joins the dots between food waste and hunger, empowering communities to turn an environmental problem into lasting social good. We rescue tonnes of quality surplus food from the industry and share it with charities and schools to bring health, dignity, and routes out of poverty for people across the South West. Our supportive volunteering and employability programmes offer local people the opportunity to thrive. By joining us, you will be part of an inclusive, friendly team in a small but fast-growing charity that helps fight the injustice of who gets to afford a healthy diet. FareShare South West is an independent local charity, working in partnership with FareShare UK. By being part of the national FareShare network, we can help rescue more food. By being small and independent, we can remain close to our local partners and people and continuously adapt to meet the needs of local communities. The member charities we share food with transform lives, using food to connect people with other support and routes out of poverty, including children and families, people on low incomes, homeless people, refugees, domestic abuse survivors, people in recovery, older people, and many others. Purpose of the Role To support the efficient and safe running of FareShare South West s Hub operations, ensuring high standards of stock handling, health & safety (H&S), and food compliance. The Senior Hub Supervisor plays a key role in overseeing goods in, supporting volunteers, the FareChance employability participants and volunteers in their operational tasks, and ensuring overall smooth day-to-day operations. The role also includes deputising for the Hub Manager when required. Key Responsibilities 1. Hub Management Work with the Hub Manager to ensure smooth running of food intake, storage, and distribution. Ensure daily team briefings, safety updates, and essential information are communicated clearly to the hub operations team, as directed by the Hub Manager Liaise with food industry representatives, FareShare UK (FSUK), distribution companies and hauliers. Support the Hub Manager in coordinating and maintaining the fleet of vans and equipment, including weekly vehicle checks and basic maintenance duties (e.g. tyre pressures, topping up vehicle fluids). Support audit readiness by ensuring daily records, procedures, and documentation are completed accurately and consistently Collaborate with the hub operations team to reduce waste and maximise distribution of surplus food to Community Food Members (CFMs). Report operational improvements to the Hub Manager and support the implementation of agreed changes. Deputise for the Hub Manager during absence by: Coordinating daily activities and overseeing the hub operations team. Leading on-site health & safety and supporting team wellbeing. Liaising with the Head of Food and Logistics to support food intake and logistics. Working with the Volunteer Coordinator to ensure shift cover and resolve shortfalls. Escalating and reporting issues to the Head of Operations. 2. Volunteer Management Under the direction of the Hub Manager, delegate operational tasks to volunteers and supervise their work. Ensure volunteers are supported and trained in their specific roles and can develop. Support volunteer health, safety and welfare during shifts. Coordinate delivery of corporate volunteering days with support from the wider FSSW team. Register and onboard new drivers, including delivering volunteer and staff driving assessments and inductions, a directed by the Hub Manager. FareChance Employability Programme Support the Hub Manager in the operational delivery of the FareChance programme by overseeing and supervising participants during operations tasks, ensuring they are actively engaged and contributing to the hub operations team. Work with the Hub Manager to ensure FareChance participants are effectively trained, supported, and equipped to carry out their allocated duties, with opportunities to build confidence and develop relevant skills, with support from the volunteer and employability teams and Hub Manager. Foster a positive and inclusive environment that supports the health, safety and wellbeing of FareChance participants and enables them to thrive. Provide hands-on mentorship and act as a positive role model during day-to-day operations, supporting participants to build experience and confidence. Undertake relevant training to strengthen your ability to support FareChance participants and the wider volunteer team, including safeguarding, inclusive practice, mental health awareness and coaching approaches. Collaborate with the hub operations, volunteer and employability teams to ensure effective communication around support needs and progress. 3. Goods In and Storage Lead on the Goods In process: Train and support hub operations staff in correct goods in procedures. Coordinate and delegate daily goods in activities. Maintain accurate paperwork and use of relevant IT/systems. Develop and implement process improvements and share best practice across sites. Coordinate delivery yard activities, including CFM collections. Manage stock storage: Lead on stock rotation and promote best practice. Support the Hub Manager with maintaining accurate digital stock records, participating in regular stock checks and assisting with investigation of discrepancies in collaboration with the food and compliance teams. 4. Compliance and Health & Safety Work in accordance with FareShare s HACCP Food Safety Manual. Support compliance with all relevant food hygiene, H&S, and other operational standards. Ensure the Hub adheres to the FSSW Warehouse Manual and FareShare procedures. Monitor the condition of Hub premises and equipment and report any maintenance, repair, or safety concerns to the Hub Manager promptly Undertake relevant training in food hygiene and H&S. 5. General Respond to enquiries and communications via phone, email, in person, or internal systems. Engage positively with visitors to the Hub. Support FSSW events as required. Carry out any other duties in support of the role s purpose. Maintain high standards of customer care and conduct. Support the security of the Hub and all assets, including food. Person Specification Essential Experience working in a warehouse, logistics, or food distribution environment. Good working knowledge of H&S and/or food safety standards in operational settings and confident in working with clear procedures. Experience supporting or supervising others in a structured or task-based environment, leading by example and modelling safe, inclusive working practices Strong organisational skills and attention to detail. Confident using digital tools such as stock control systems, Microsoft Teams, email, or shared files. Clear verbal and written communication skills. Able to manage time, delegate tasks, and respond calmly to unexpected changes or pressures. Positive and practical approach to problem-solving, with a willingness to take responsibility and show initiative. Full UK driving license. Forklift truck operator s qualification (or willing to train as an essential part of the role). Desirable Understanding of the voluntary, food, or charity sectors. Experience working alongside or supporting volunteers. Food Hygiene or Health & Safety qualifications (Level 2 or above). Experience supporting change or improvement projects. Additional Information Role may involve some manual handling; training will be provided. Enhanced DBS check required.
FareShare South West
Bristol, Gloucestershire
The Hub Supervisor plays an essential role in the smooth running of the Bristol hubs, supporting all aspects of the food operation. You will work as part of a team to effectively support the hub operation, incoming goods, storage and dispatch of goods to member charities to high levels of compliance and service. This role will include working with a large and diverse team of volunteers throughout the week. The role will be primarily based at our South Bristol Hub, where alongside our usual food redistribution operation and volunteering programme, we run our youth employability programme FareChance for 18 to 25-year-olds to develop logistics and workplace experience. Duties and responsibilities: Hub Support • Support the smooth running of food intake, storage, and food distribution, liaising with food industry representatives, FSUK, distribution companies and hauliers. • Support the South Bristol Hub Manager and Fleet Manager in coordinating and maintaining the fleet of vans and machinery. • Report to the South Bristol Hub Manager with operational improvements to increase efficiency and implement agreed changes. Volunteers and FareChance • Oversee (under the direction of the South Bristol Hub Manager) FareChance participants, regular volunteers and corporate volunteers on hub shifts, delegating and assigning tasks, providing training and supervising work to ensure all tasks completed effectively and safely. • Provide positive role modelling to FareChance participants and volunteers while undertaking warehousing tasks together. Goods In and Storage • Follow FSSW goods-in procedures including liaising with suppliers, completing relevant paperwork, using inhouse software and fork-lifting duties and ensuring areas are ready to receive good in and dispatch orders at all times. • Manage storage of stock within the hub, including stock checks, rotations and sharing of best practice • Oversee the dispatch of goods through deliveries and collections ensuring all FSSW procedures are followed. • Liaise with the wider FSSW team and FSUK to report quality, quantities, and other issues. Compliance and Health & Safety • Operate according to the FSUK HACCP Food Safety Manual and FSSW compliance standards and processes, providing high levels of compliance • Support the South Bristol Hub Manager to ensure compliance with relevant food hygiene, health & safety, and other standards applicable to FSSW premises, vehicles, refrigeration equipment, staff, and volunteers. • Undertake relevant training in food hygiene, safeguarding and health & safety General • Respond to/answer any enquiries/communications via telephone, email, in person or via inhouse IT/systems. • Support FSSW events. • Carry out any other duties that may reasonably be required in support of the main purpose of the role, including liaising with the wider FSSW team. • Uphold high quality care and standards of conduct when dealing with all stakeholders and the public, acting as an ambassador at all times. • Support the security of the FSSW sites and assets. • Driving and fork-lifting duties where appropriate. Person Specification Essential • Excellent communication and interpersonal skills • Problem solver and competent decision maker • Full UK driving licence and forklift truck operator s qualification (or willing to train as an essential part of the role) • IT competent and able to use various IT platforms/systems • A clear commitment to the ethos of FSSW Desirable • 1 years experience of working in warehousing operations • Voluntary sector experience • Experience of working with people who require support • Experience and knowledge of adhering to health and safety standards • Experience of working within a food operation • Qualification in Food & Hygiene Level 2 • Experience of supervising staff and/or volunteers and delegating tasks • Experience of delivering training We welcome applications from people with convictions. This role requires an enhanced DBS check so applicants will be asked to disclose relevant unspent convictions at a later stage of the recruitment process. If you are asked to disclose, the information will be handled confidentially and used to assess your suitability for the role.
The Hub Supervisor plays an essential role in the smooth running of the Bristol hubs, supporting all aspects of the food operation. You will work as part of a team to effectively support the hub operation, incoming goods, storage and dispatch of goods to member charities to high levels of compliance and service. This role will include working with a large and diverse team of volunteers throughout the week. The role will be primarily based at our South Bristol Hub, where alongside our usual food redistribution operation and volunteering programme, we run our youth employability programme FareChance for 18 to 25-year-olds to develop logistics and workplace experience. Duties and responsibilities: Hub Support • Support the smooth running of food intake, storage, and food distribution, liaising with food industry representatives, FSUK, distribution companies and hauliers. • Support the South Bristol Hub Manager and Fleet Manager in coordinating and maintaining the fleet of vans and machinery. • Report to the South Bristol Hub Manager with operational improvements to increase efficiency and implement agreed changes. Volunteers and FareChance • Oversee (under the direction of the South Bristol Hub Manager) FareChance participants, regular volunteers and corporate volunteers on hub shifts, delegating and assigning tasks, providing training and supervising work to ensure all tasks completed effectively and safely. • Provide positive role modelling to FareChance participants and volunteers while undertaking warehousing tasks together. Goods In and Storage • Follow FSSW goods-in procedures including liaising with suppliers, completing relevant paperwork, using inhouse software and fork-lifting duties and ensuring areas are ready to receive good in and dispatch orders at all times. • Manage storage of stock within the hub, including stock checks, rotations and sharing of best practice • Oversee the dispatch of goods through deliveries and collections ensuring all FSSW procedures are followed. • Liaise with the wider FSSW team and FSUK to report quality, quantities, and other issues. Compliance and Health & Safety • Operate according to the FSUK HACCP Food Safety Manual and FSSW compliance standards and processes, providing high levels of compliance • Support the South Bristol Hub Manager to ensure compliance with relevant food hygiene, health & safety, and other standards applicable to FSSW premises, vehicles, refrigeration equipment, staff, and volunteers. • Undertake relevant training in food hygiene, safeguarding and health & safety General • Respond to/answer any enquiries/communications via telephone, email, in person or via inhouse IT/systems. • Support FSSW events. • Carry out any other duties that may reasonably be required in support of the main purpose of the role, including liaising with the wider FSSW team. • Uphold high quality care and standards of conduct when dealing with all stakeholders and the public, acting as an ambassador at all times. • Support the security of the FSSW sites and assets. • Driving and fork-lifting duties where appropriate. Person Specification Essential • Excellent communication and interpersonal skills • Problem solver and competent decision maker • Full UK driving licence and forklift truck operator s qualification (or willing to train as an essential part of the role) • IT competent and able to use various IT platforms/systems • A clear commitment to the ethos of FSSW Desirable • 1 years experience of working in warehousing operations • Voluntary sector experience • Experience of working with people who require support • Experience and knowledge of adhering to health and safety standards • Experience of working within a food operation • Qualification in Food & Hygiene Level 2 • Experience of supervising staff and/or volunteers and delegating tasks • Experience of delivering training We welcome applications from people with convictions. This role requires an enhanced DBS check so applicants will be asked to disclose relevant unspent convictions at a later stage of the recruitment process. If you are asked to disclose, the information will be handled confidentially and used to assess your suitability for the role.
