ShelterBox

Grade: 7 Salary: £26,348 per annum Position type: Full time, 37.5 hours per week, Permanent (Flexible working considered) Responsible to: Stewardship & Research Officer Direct reports: N/A Location: Remote (UK only) or based in our HQ in Truro (hybrid working, mix of office and home). Occasional travel within the UK will be required. ROLE PURPOSE: This role sits at the heart of our Philanthropy and Partnerships team and is essential to making ShelterBox's life-saving work possible. You'll help us build and nurture relationships with major donors, corporate partners, trusts, and foundations - ensuring every supporter feels connected, valued, and inspired by the impact they make. No two days will be the same. You'll coordinate tailored communications, events, and stewardship activities that bring donors closer to our mission. You'll keep our systems and processes running smoothly and support everything from emergency appeals and prospect research to crafting compelling proposals and coordinating engagement opportunities. Every task you take on will help families receive emergency shelter when disaster strikes. WHO ARE WE LOOKING FOR? We're looking for someone enthusiastic, proactive, and passionate about making a difference. You'll thrive in a dynamic environment, enjoy working collaboratively, and take pride in delivering exceptional experiences for supporters. This role is for you if you have strong organisation skills, and are comfortable prioritising tasks and meeting deadlines. We're looking for someone who is great at using their initiative and enjoys solving problems. Our ideal candidate will have strong communication skills - both written and verbal - and will be comfortable with data and systems, including CRM management. This is a perfect opportunity for someone looking to build their understanding of high-value fundraising, humanitarian work, and someone motivated by a desire to have a real and lasting impact. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Deliver exceptional stewardship: Support the creation and delivery of tailored communication and engagement plans that make high-value partners and supporters feel connected to ShelterBox and inspired to continue their support. Lead on donor communications: Coordinate, write, and design our monthly newsletter for major donors and partners, ensuring it is informative and engaging. Support emergency appeals: Assist in producing timely, compelling communications during emergency responses, connecting them directly to ShelterBox's impact. Prospect research: Work with the Stewardship and Research Officer to identify and research potential new partners and donors. Event coordination: Help plan and deliver engagement events for high-level audiences, ensuring memorable experiences for attendees. Corporate engagement: Assist the Corporate Partnerships Officer in delivering unique engagement products for corporate partners, such as our . Trust fundraising: Support the Trusts and Foundations Manager with writing proposals for smaller trusts, bringing ShelterBox's work to life for potential supporters. Data and CRM management: Keep our CRM database (Microsoft Dynamics) accurate and up to date, manage data cleaning, and ensure compliance with Data Protection regulations. Process improvement: Maintain and update team processes to ensure efficiency and best practice. Insight and reporting: Work with the Stewardship and Research Officer to gather and analyse data on fundraising performance and donor experience. Financial processes: Ensure finance and procurement tasks are completed accurately and on time. Compliance and learning: Stay up to date with fundraising legislation and codes of practice and seek opportunities for peer learning and development. Professional communication: Handle correspondence and communicate confidently with supporters by phone, email, and in person. Team collaboration: Provide general administrative support and foster strong relationships across the Philanthropy and Partnerships team and wider organisation. Represent ShelterBox: Act as an ambassador for our values and mission at all times. Other duties: Undertake reasonable tasks as required to support the team's success.

Grade: 4 Hours: Full-time 37.5 hours per week (flexible working considered) Position type: Permanent Responsible to : Senior Brand Manager Direct reports: None Location: ShelterBox HQ, Truro, Cornwall Travel: Ability to work away from home required. This may be UK or an in-country deployment in a content gathering role or representing ShelterBox. ROLE PURPOSE: As part of in an in-house brand and creative team this role will help plan, shoot, create and oversee the production of quality audience-led graphic design and multi-media content under the ShelterBox brand. Working with the Senior Brand Manager and wider Brand and Content team, the successful candidate will deliver end-to-end projects to bring the brand alive and support our fundraising, communications and international teams to drive income, awareness and support successful user journeys. The role will advise all ShelterBox teams to work within brand guidelines and enable teams to access and use assets and templates by maintaining accurate systems. They will also support wider development of a purpose-led brand, using insight and by building strong relationships with audience and channel owners. WHO ARE WE LOOKING FOR? Are you looking to join an in-house Brand and Content team? This role would suit someone who's keen to work across all areas of the organisation, championing brand guidelines and managing and delivering a wide range of creative projects under the ShelterBox brand. You must be able to edit video and have a good knowledge graphic design and brand. It is a requirement of this role to have a working knowledge of Premier Pro, After Effects, Indesign and Illustrator, with experience across Adobe Creative Suite. You'll also be able to demonstrate great copywriting skills and have excellent attention to detail. The successful candidate will have experience in practical photography and film. You will need to be able to plan and lead a shoot and confidently pick up a camera and capture ShelterBox footage and interviews in the UK and in the countries where we work. This role will, at times, be required to deploy in both major disasters and pro-active content trips - gathering content themselves and supporting external freelancers. MAIN ROLE AND RESPONSIBILITIES: Within this role you will be a great relationship builder working across a wide range of ShelterBox teams, external agencies, partners and freelancers. A strategic thinker - able to work on multiple long and short project deadlines and prioritise to objectives. Driven by audience needs - whether that's optimising creative in response to Digital Marketing data and insight or getting under the skin of key strategic funders to make the right content at the right time to drive objectives. Experienced in working across fundraising and communications channels for both warm and cold audiences to drive income and awareness. We are looking for a creative talent who can get to the core of ShelterBox's mission whilst remaining up to date with the detail, picking up new ideas and concepts easily. You'll understand the power of story in fundraising and communications, be self-motivated, with a can-do approach and be flexible in supporting the wider team. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: Brand: Support and train the wider organisation to effectively create content within ShelterBox brand guidelines Support the continued development of an online brand hub Support the development of a purpose led brand. Help to develop and implement a brand strategy. Help drive brand and values led storytelling across the organisation driven priority audiences Position ethical storytelling as a central thread of the ShelterBox brand Creative and content development: Manage creative projects for key ShelterBox teams working across multi-media disciplines including video, scriptwriting and graphic design. Lead projects from creative brief stage through to asset delivery including all production. Responsible for core projects split across the team including warm and cold supporter journeys, evergreen and explainer content for digital optimisation, celebrity videos, philanthropy and partnerships, Rotary. Support the digital marketing strategy. Responsible for creating asset sets for Always On and time-framed campaigns. Work to tight deadlines and respond to agency and internal feedback to continually optimise creative. Support ShelterBox to develop our in-house creative approach. Facilitate workshops and creative exercises to ensure we create objective and audience led products. Support a review of design across the organisation and enable teams to design via templates. Support the development and re-fresh of templates for both design and video. Work with external agencies, freelancers and partners. Use audience insights to inform all plans and work with the insight team and others to measure success. Ensure all projects follow sign-off processes Content gathering: Plan and lead shoots in the UK and in countries where ShelterBox works. Film a wide range of ShelterBox spokespeople including CEO, board members, programme staff, partners and high-level celebrity supporters both at an in-house studio or on location. Photograph and film events in the UK and overseas. Shoot and manage a bank of studio photography of ShelterBox aid items - responding to audience insight and channel requirements. Develop and deliver quality content training for ShelterBox staff Help to manage ShelterBox photography, sound and video equipment and studio Work closely with the ShelterBox operations team and partners to ensure we are gathering high-quality content across all our live deployments. Process and edit raw content from deployments - case studies, photos, video. Deploy to gather content or train partners - dependent on funding and strategic need. At times this may involve taking freelancers on agreed trips. Note: Deploying in major disasters or to partner organisations may involve operating within ERA areas so role will need to be HEAT trained. Interview and film communities affected by disaster Gather content to ShelterBox ethical guidelines. Planning and team working Be an integral part of team planning Offer knowledge of best practice and innovations from other organisations and sectors. Support a measurement-based approach by contributing to monthly reporting as well as spotting trends and opportunities. Any other specific projects given by the Senior Brand manager.