A chance to work for a successful, expanding employee benefits consultancy/wealth manager, looking for some level of office admin experience within Financial Services. This client now needs two EB Admin roles to be filled, purely due to expansion Job Title/Location: Employee Benefits Administrator, London/WFH Salary: To £31,500 Office/WFH: 2 days office + 3 days WFH after training Requirements: Previous administration experience within either employee benefits, pensions or life & protection business. Will also consider recent graduates with some office admin experience and strong Excel skills Role Snapshot: Daily administration of corporate client business, dealing with benefit scheme leavers/joiners, monthly pension submissions and payroll assessments The Company: Our client is a well-established wealth management business that has expanded healthily in recent times, now consisting of around 28/29 people. This side of the business focuses on employee benefits consultancy for SME's in the creative, media, tech, fintech and art sectors. Our clients growth is continuing, has doubled in recent years. The Role: This Employee Benefits Administrator role will expose you to every element of the administration lifecycle, covering GPP's, Group Life, Group Income Protection, Group Critical Illness and DB/DC Transfers. The main responsibilities include: Day to day administration of corporate clients Dealing with administration related to new joiners/leavers of multiple benefit schemes Liaising with clients in a professional and courteous manner Communicating with providers regularly to ensure schemes are kept up to date Renewals of group risk and healthcare schemes Monthly pension submissions via provider websites Assisting with auto-enrolment projects Client meetings - introduction meetings to provide process & interactive service info to new clients Skills/Experience Required: For this Employee Benefits Administrator role, our client can go one of two routes. Either looking for admin experience relating to either pensions, employee benefits or life & protection business, so any previous exposure to products such as DB/DC Pensions, GPP's, Group Income Protection, Group Life, Group Critical Illness or Group PMI would be great. Alternatively, they are open to recent graduates with some office admin experience and strong MS Excel skills. Strong written/verbal communication skills and good attention to detail is key + the ability to work unsupervised, to tight deadlines. Additional Information: Salary for the Employee Benefits Administrator role is up to £31,500 + pension scheme, PMI, Vitality & Wellbeing programme, Health Cashplan, study support and 25 days holiday. Hours Mon-Fri, 8.45am - 5.30pm with that hybrid/WFH flex. The Employee Benefits Administrator position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, customer services, marketing, underwriting and more. Check our website and feel free to call Darren Snell at any time.
Sep 21, 2026
Full time
A chance to work for a successful, expanding employee benefits consultancy/wealth manager, looking for some level of office admin experience within Financial Services. This client now needs two EB Admin roles to be filled, purely due to expansion Job Title/Location: Employee Benefits Administrator, London/WFH Salary: To £31,500 Office/WFH: 2 days office + 3 days WFH after training Requirements: Previous administration experience within either employee benefits, pensions or life & protection business. Will also consider recent graduates with some office admin experience and strong Excel skills Role Snapshot: Daily administration of corporate client business, dealing with benefit scheme leavers/joiners, monthly pension submissions and payroll assessments The Company: Our client is a well-established wealth management business that has expanded healthily in recent times, now consisting of around 28/29 people. This side of the business focuses on employee benefits consultancy for SME's in the creative, media, tech, fintech and art sectors. Our clients growth is continuing, has doubled in recent years. The Role: This Employee Benefits Administrator role will expose you to every element of the administration lifecycle, covering GPP's, Group Life, Group Income Protection, Group Critical Illness and DB/DC Transfers. The main responsibilities include: Day to day administration of corporate clients Dealing with administration related to new joiners/leavers of multiple benefit schemes Liaising with clients in a professional and courteous manner Communicating with providers regularly to ensure schemes are kept up to date Renewals of group risk and healthcare schemes Monthly pension submissions via provider websites Assisting with auto-enrolment projects Client meetings - introduction meetings to provide process & interactive service info to new clients Skills/Experience Required: For this Employee Benefits Administrator role, our client can go one of two routes. Either looking for admin experience relating to either pensions, employee benefits or life & protection business, so any previous exposure to products such as DB/DC Pensions, GPP's, Group Income Protection, Group Life, Group Critical Illness or Group PMI would be great. Alternatively, they are open to recent graduates with some office admin experience and strong MS Excel skills. Strong written/verbal communication skills and good attention to detail is key + the ability to work unsupervised, to tight deadlines. Additional Information: Salary for the Employee Benefits Administrator role is up to £31,500 + pension scheme, PMI, Vitality & Wellbeing programme, Health Cashplan, study support and 25 days holiday. Hours Mon-Fri, 8.45am - 5.30pm with that hybrid/WFH flex. The Employee Benefits Administrator position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of expertise include administration, compliance, business analysis, project/programme management, paraplanners, customer services, marketing, underwriting and more. Check our website and feel free to call Darren Snell at any time.
Job Title/Location: Complaints Handler, London (Perm) Salary: c.£40,000 - £50,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days & WFH 2 days Requirements: Complaints experience within Financial Services/Banking, working knowledge of FCA DISP & FOS processes, inc. SRC & Final Response Letters Role Snapshot: A brand new team for whom you will own & resolve complaints through to Final Response Letter. This is across their global client base, taking in several companies. The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Complaints Handler will investigate, communicate clearly and resolve cases either through the Summary Resolution Communication (SRC) process or by issuing a full Final Response Letter (FRL) within DISP timeframes. A hands-on role that requires precision, ownership and the ability to handle sensitive cases with professionalism. In addition to the above, other key responsibilities include: Investigate complaints across trading, platform, payments, onboarding & servicing journeys Assess complaint validity and determine fair outcomes in line with FCA DISP, SRC eligibility and final response standards Handle complaints from clients across our clients' international markets, applying local requirements where relevant Communicate clearly with clients across phone, email and digital channels Escalate high-risk, vulnerable client or complex regulatory cases to the Senior Specialists Identify recurring themes and contribute to root cause analysis Work closely with Compliance, Operations, Product & Technology to resolve issues efficiently Experience/Skills Required: For the Complaints Handler role, our client requires people who have solid complaints experience within Financial Services, FinTech or Banking with working knowledge of FCA DISP & FOS processes, including SRC and final response requirements. Other considerations for our client are finding people with strong written & verbal communication skills, sharp investigative skills and the ability to manage difficult or sensitive client conversations. Additional Information: The salary for the Complaints Handler role is c.£40,000 - £50,000 with an average bonus of c.7.5% and a 12% flexible benefits package. The Complaints Handler post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Sep 21, 2026
Full time
Job Title/Location: Complaints Handler, London (Perm) Salary: c.£40,000 - £50,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days & WFH 2 days Requirements: Complaints experience within Financial Services/Banking, working knowledge of FCA DISP & FOS processes, inc. SRC & Final Response Letters Role Snapshot: A brand new team for whom you will own & resolve complaints through to Final Response Letter. This is across their global client base, taking in several companies. The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Complaints Handler will investigate, communicate clearly and resolve cases either through the Summary Resolution Communication (SRC) process or by issuing a full Final Response Letter (FRL) within DISP timeframes. A hands-on role that requires precision, ownership and the ability to handle sensitive cases with professionalism. In addition to the above, other key responsibilities include: Investigate complaints across trading, platform, payments, onboarding & servicing journeys Assess complaint validity and determine fair outcomes in line with FCA DISP, SRC eligibility and final response standards Handle complaints from clients across our clients' international markets, applying local requirements where relevant Communicate clearly with clients across phone, email and digital channels Escalate high-risk, vulnerable client or complex regulatory cases to the Senior Specialists Identify recurring themes and contribute to root cause analysis Work closely with Compliance, Operations, Product & Technology to resolve issues efficiently Experience/Skills Required: For the Complaints Handler role, our client requires people who have solid complaints experience within Financial Services, FinTech or Banking with working knowledge of FCA DISP & FOS processes, including SRC and final response requirements. Other considerations for our client are finding people with strong written & verbal communication skills, sharp investigative skills and the ability to manage difficult or sensitive client conversations. Additional Information: The salary for the Complaints Handler role is c.£40,000 - £50,000 with an average bonus of c.7.5% and a 12% flexible benefits package. The Complaints Handler post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Job Title/Location: Senior Complaints Specialist, London Salary: c.£60,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days & WFH 2 days Requirements: Strong level of complaints experience within Financial Services/Banking, excellent working knowledge of FCA DISP & FOS processes, including SRC & Final Response Letters Role Snapshot: A brand new team for whom you will own & resolve escalated complex & high-risk complaints through to Final Response Letter. This is across their global base, taking in several companies The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Senior Complaints Specialist owns the most complex and high-risk complaints end to end, from initial assessment through to Final Response Letter, support quality assurance across the team and help set the standards and processes that define how they handle complaints. You will act as a technical reference point for the team and a key voice in shaping how the function develops. In addition to the above, other key responsibilities include: Handle complaints across the company's global client base, applying FCA DISP and applicable local requirements Act as a quality reference point, reviewing cases, identifying errors and coaching where needed Support the development & documentation of complaint processes & standards across markets Contribute to MI & reporting, identifying trends & themes that drive improvement Liaise directly with Compliance on regulatory queries, FOS referrals & DISP compliance Support root cause analysis & feed insights into operational and product improvement Help onboard and upskill team members as the function grows Experience/Skills Required: For the Senior Complaints Specialist role, our client requires people who have significant complaints experience within Financial Services or Banking with excellent working knowledge of FCA DISP & FOS processes, including SRC and final response requirements. They would like to see a track record of resolving complex or contentious cases to a high standard, a strong communicator and ideally experience of complaints across multiple jurisdictions. Additional Information: The salary for the Senior Complaints Specialist role is c.£60,000 with an average bonus of c.7.5% and a 12% flexible benefits package. The Senior Complaints Specialist post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
Sep 21, 2026
Full time
Job Title/Location: Senior Complaints Specialist, London Salary: c.£60,000 + c.7.5% bonus + 12% flexible benefits package Office/WFH: Office based 3 days & WFH 2 days Requirements: Strong level of complaints experience within Financial Services/Banking, excellent working knowledge of FCA DISP & FOS processes, including SRC & Final Response Letters Role Snapshot: A brand new team for whom you will own & resolve escalated complex & high-risk complaints through to Final Response Letter. This is across their global base, taking in several companies The Company/Team: This global, FTSE100 business operate several trusted brands with the group serving just under 1.5 million customers worldwide, providing stock/investment trading via its platforms. The roles are open as this is a brand-new team being put together. The Role: The Senior Complaints Specialist owns the most complex and high-risk complaints end to end, from initial assessment through to Final Response Letter, support quality assurance across the team and help set the standards and processes that define how they handle complaints. You will act as a technical reference point for the team and a key voice in shaping how the function develops. In addition to the above, other key responsibilities include: Handle complaints across the company's global client base, applying FCA DISP and applicable local requirements Act as a quality reference point, reviewing cases, identifying errors and coaching where needed Support the development & documentation of complaint processes & standards across markets Contribute to MI & reporting, identifying trends & themes that drive improvement Liaise directly with Compliance on regulatory queries, FOS referrals & DISP compliance Support root cause analysis & feed insights into operational and product improvement Help onboard and upskill team members as the function grows Experience/Skills Required: For the Senior Complaints Specialist role, our client requires people who have significant complaints experience within Financial Services or Banking with excellent working knowledge of FCA DISP & FOS processes, including SRC and final response requirements. They would like to see a track record of resolving complex or contentious cases to a high standard, a strong communicator and ideally experience of complaints across multiple jurisdictions. Additional Information: The salary for the Senior Complaints Specialist role is c.£60,000 with an average bonus of c.7.5% and a 12% flexible benefits package. The Senior Complaints Specialist post is one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.
