You'll split your days between our central Liverpool office, home and client venues As our Senior Designer and Doer, you will help Capacity change how public services work for people, not just deliver projects. You will lead exciting, place-based work that brings together communities, public services, and partners to create meaningful, equitable change. You will operate at the intersection of discovery, strategy, design, and delivery holding complexity, shaping direction, and helping others act with confidence in uncertainty. A bit about Capacity We're based in the North West of England and put simply; we make public services people services. We provide the know-how, big-picture thinking, and hands-on time to help public and third sector organisations get moving on the projects that really matter: the ones that make the biggest impact on the lives of local people. Leading in a in a relational, inclusive, and developmental way, as Senior Designer and Doer you will: Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate. Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Lead the delivery of complex programmes and portfolios of work, ensuring clarity of purpose, appropriate pace, and strong coordination across projects. See our job pack for a full job description. What we need: Ability to lead discovery and research, integrating community insight, stakeholder input, policy research, and data analysis. Strong analytical and sense-making skills to interpret evidence and turn it into actionable insight Experience leading complex programmes or projects involving multiple partners, sectors, or organisations, delivering measurable impact. Experience translating insight into actionable solutions through research, discovery, prototyping, and iterative testing with users, teams, and partners. See our job pack for a full person specification. The extras: For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
Jan 01, 2026
Full time
You'll split your days between our central Liverpool office, home and client venues As our Senior Designer and Doer, you will help Capacity change how public services work for people, not just deliver projects. You will lead exciting, place-based work that brings together communities, public services, and partners to create meaningful, equitable change. You will operate at the intersection of discovery, strategy, design, and delivery holding complexity, shaping direction, and helping others act with confidence in uncertainty. A bit about Capacity We're based in the North West of England and put simply; we make public services people services. We provide the know-how, big-picture thinking, and hands-on time to help public and third sector organisations get moving on the projects that really matter: the ones that make the biggest impact on the lives of local people. Leading in a in a relational, inclusive, and developmental way, as Senior Designer and Doer you will: Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate. Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Lead the delivery of complex programmes and portfolios of work, ensuring clarity of purpose, appropriate pace, and strong coordination across projects. See our job pack for a full job description. What we need: Ability to lead discovery and research, integrating community insight, stakeholder input, policy research, and data analysis. Strong analytical and sense-making skills to interpret evidence and turn it into actionable insight Experience leading complex programmes or projects involving multiple partners, sectors, or organisations, delivering measurable impact. Experience translating insight into actionable solutions through research, discovery, prototyping, and iterative testing with users, teams, and partners. See our job pack for a full person specification. The extras: For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
This is a remote role involving regular national travel, including to the Capacity office in Liverpool, Local Trust office in London, and 3ni work across the country as needed. Out of hours travel and stays away from home are therefore a key feature of the role. As our Senior Neighbourhood Designer and Doer you will lead and deliver Capacity's work through 3ni, the national network for neighbourhood improvement. You will focus on a distinct portfolio of work centred on neighbourhood working and community-led regeneration, supporting local government and public sector partners to strengthen social infrastructure and tackle place based challenges alongside communities. 3ni is a partnership between Capacity and Local Trust, two organisations committed to rethinking how public services and community regeneration work. Together, we're bringing fresh ideas, practical tools, and hands-on support to help local government and public sector partners make real, lasting change in the places that need it most. Leading in a in a relational, inclusive, and developmental way, as Senior Neighbourhood Designer and Doer you will: Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate. Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Lead the delivery of complex programmes and portfolios of work, ensuring clarity of purpose, appropriate pace, and strong coordination across projects. See our job pack for a full job description. What we need: Deep understanding of neighbourhood-level public service delivery, local authority structures, and community dynamics. Ability to work collaboratively with local authorities, community organisations, and residents to co-produce solutions at the neighbourhood level. Ability to balance creativity and innovation with commercial and operational feasibility, ensuring solutions are viable, sustainable, and deliverable Experience building trust and effective relationships with clients, partners, stakeholders, and communities Experience working on place-based programmes or initiatives that strengthen local social infrastructure or tackle neighbourhood-level challenges. See our job pack for a full person specification. The extras For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
Jan 01, 2026
Full time
This is a remote role involving regular national travel, including to the Capacity office in Liverpool, Local Trust office in London, and 3ni work across the country as needed. Out of hours travel and stays away from home are therefore a key feature of the role. As our Senior Neighbourhood Designer and Doer you will lead and deliver Capacity's work through 3ni, the national network for neighbourhood improvement. You will focus on a distinct portfolio of work centred on neighbourhood working and community-led regeneration, supporting local government and public sector partners to strengthen social infrastructure and tackle place based challenges alongside communities. 3ni is a partnership between Capacity and Local Trust, two organisations committed to rethinking how public services and community regeneration work. Together, we're bringing fresh ideas, practical tools, and hands-on support to help local government and public sector partners make real, lasting change in the places that need it most. Leading in a in a relational, inclusive, and developmental way, as Senior Neighbourhood Designer and Doer you will: Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate. Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Lead the delivery of complex programmes and portfolios of work, ensuring clarity of purpose, appropriate pace, and strong coordination across projects. See our job pack for a full job description. What we need: Deep understanding of neighbourhood-level public service delivery, local authority structures, and community dynamics. Ability to work collaboratively with local authorities, community organisations, and residents to co-produce solutions at the neighbourhood level. Ability to balance creativity and innovation with commercial and operational feasibility, ensuring solutions are viable, sustainable, and deliverable Experience building trust and effective relationships with clients, partners, stakeholders, and communities Experience working on place-based programmes or initiatives that strengthen local social infrastructure or tackle neighbourhood-level challenges. See our job pack for a full person specification. The extras For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
Hybrid. Your work address will be our office in the Liverpool City Region. Regular in-person presence here or at partner sites, one to two days per week, is essential to this role. As our Senior Service Designer you will lead and deliver place-based change work at Capacity, with a specific focus on the Fundamental Voices programme and on growing service design practice across a portfolio of projects. In this role, you will combine hands-on service design practice with design leadership. You'll be supporting the delivery of Fundamental Voices, a five-year system-change initiative from Capacity and the National Lottery Community Fund, designed to transform how children, young people and families influence the design and delivery of public services. Leading in a in a relational, inclusive, and developmental way, as Senior Service Designer you will: Have strong hands-on user-centred design skills across the full design lifecycle, including discovery, definition, prototyping, and testing Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Have experience supporting colleagues or partners to build confidence and capability in service design and co-production approaches. See our job pack for a full job description. What we need: Strong hands-on service design skills across discovery, definition, prototyping, and testing, with the ability to translate insight into tangible concepts. Ability to lead and communicate design strategy across teams, organisations, and portfolios, ensuring alignment with organisational vision and system-change goals. Experience delivering design and co-production with children, young people, families, or other marginalised groups. Experience leading or influencing design practice across multiple projects or portfolios. Experience applying user-centred and participatory design methods to system-change initiatives. See our job pack for a full person specification. The extras: For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
Dec 22, 2025
Full time
Hybrid. Your work address will be our office in the Liverpool City Region. Regular in-person presence here or at partner sites, one to two days per week, is essential to this role. As our Senior Service Designer you will lead and deliver place-based change work at Capacity, with a specific focus on the Fundamental Voices programme and on growing service design practice across a portfolio of projects. In this role, you will combine hands-on service design practice with design leadership. You'll be supporting the delivery of Fundamental Voices, a five-year system-change initiative from Capacity and the National Lottery Community Fund, designed to transform how children, young people and families influence the design and delivery of public services. Leading in a in a relational, inclusive, and developmental way, as Senior Service Designer you will: Have strong hands-on user-centred design skills across the full design lifecycle, including discovery, definition, prototyping, and testing Ensure every project begins with robust discovery, drawing on lived experience insight, stakeholder research, data analysis, and policy or desk research as appropriate Support clients and partners to navigate uncertainty, identify strategic choices, and make informed decisions in complex environments. Have experience supporting colleagues or partners to build confidence and capability in service design and co-production approaches. See our job pack for a full job description. What we need: Strong hands-on service design skills across discovery, definition, prototyping, and testing, with the ability to translate insight into tangible concepts. Ability to lead and communicate design strategy across teams, organisations, and portfolios, ensuring alignment with organisational vision and system-change goals. Experience delivering design and co-production with children, young people, families, or other marginalised groups. Experience leading or influencing design practice across multiple projects or portfolios. Experience applying user-centred and participatory design methods to system-change initiatives. See our job pack for a full person specification. The extras: For full time roles: 27 days annual leave (plus bank holidays). If you're coming to us with up to 33 days annual leave, we'll match it. 2 Capacity bank holidays per annum. Flexible working (including majority working from home). Free eye-tests, vouchers for glasses. Scottish Widows Pension Scheme, matched up to 6%. Funded health support including counselling, physiotherapy etc. Holiday buy-back scheme (up to 5 per annum). Team days and socials. Free lunches (yes there is such a thing). A great team to work with (but we would say that). To Apply For further information please visit our portal via the apply button, where you can download our job pack and apply! Closing date Midnight, Sunday 18th January 25.
