Employment Specialists Ltd

Our Client, an Insurance Broker, is looking to recruit another Commercial Claims Handler to join their friendly and growing team. This is a great opportunity to develop your Claims Handling knowledge and skills into handling a wide variety of Commercial Claims. It's your ability to deal with claimants and handle all aspects of Claims activities that is most important - specific technical class knowledge can be learnt. You'll work closely with the rest of the Commercial team including Handlers and Execs, who will value you help and support - as will your clients. Your main responsibilities as a Commercial Claims Handler will include: Receiving and actioning Claims instructions in a timely manner Obtaining Claims agreement as per contract conditions or within appropriate timescales to ensure secure, efficient, and auditable handling of client monies Ensuring claims are processed within agreed standard practices and procedures Creating and maintaining Claims files electronically Advising, updating and where necessary negotiating open market Claims Communicating with carriers, third parties and service providers Ensuring that all financial aspects are handled in a timely manner To be successful as a Commercial Claims Handler in this role you will have: Claims Handling experience Excellent communication and negotiation skills Strong work ethic and customer focus with a drive to achieve best possible settlements Ability to convey a professional and confident image

A well-established Insurance business with a strong track record of growth is looking to recruit a Trainee Claims Handler to join their friendly, professional team. This is a great opportunity for someone looking to build a long-term career in claims. You'll receive full training to deliver an effective claims service, supporting the management of Legal Expenses Insurance claims, including: Personal Injury (motor and non-motor) Employment disputes Property-related claims What you'll be doing as a Claims Handler (with training and support): Reviewing new claims to confirm policy cover and if policy conditions are met Drafting clear correspondence, including declinature letters where claims are not covered Preparing and issuing claim acknowledgement letters, updates and statements to clients and/or solicitors Reviewing solicitor responses and assisting with negotiating terms Supporting the appointment of solicitors and helping to prepare initial cost estimates Monitoring and accurately recording costs throughout the claim Obtaining advice from external specialists on more complex cases (with guidance from senior colleagues) Referring files to costs auditors where required prior to settlement of bills Closing files on settlement and ensuring diaries/logs are kept up to date What we're looking for as a Trainee Claims Handler: Clear, confident communication skills (written and verbal) Strong attention to detail and a good standard of written English/letter writing A genuine interest in building a career in Insurance/claims Strong academic background Due to the office location, you'll need your own transport and there is free parking.

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team. This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications). What you'll be doing as a Customer Service Adviser: You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call. Handling inbound and outbound calls, providing a professional and personable service Producing Insurance quotations and converting opportunities into new and additional business Supporting renewals and retention, building strong customer relationships Processing mid-term adjustments and customer instructions accurately Identifying cross-sell opportunities and making introductions where appropriate Recording and managing leads and activity using a CRM system Building product knowledge over time with structured training and coaching As you develop, supporting smaller business customers (training provided) What we're looking for to be a Customer Service Adviser Previous Insurance customer service experience (motor/home Insurance ideal) Comfortable with sales conversations , including upsell and cross-sell Confident communicator (verbal and written) with a strong telephone manner Good IT skills and the ability to learn new systems quickly Organised, reliable and able to manage your own workload A positive, "can-do" approach and enjoyment of working in a small team Benefits 25,000- 27,000 + bonus (depending on experience) Full training & development (technical knowledge, sales skills) Support towards CII qualifications Supportive, friendly working environment 25 days holiday + bank holidays Free parking (Great Tey area) Company pension scheme

Are you an experienced Change professional who can turn strategy into action? We are recruiting for a Group Change Delivery Manager to join a well-established Insurance business. This is a great opportunity for someone who enjoys leading business change, managing delivery from scope through to completion, and working across multiple teams, including internationally, to achieve meaningful outcomes for the business. This is a chance to join a respected Insurance business in a role where you can influence change, improve delivery performance and help shape future ways of working. You'll have the opportunity to work at both a strategic and hands-on level while making a genuine impact. If you enjoy leading change, creating structure and bringing people together to deliver successful outcomes, this could be a great next step. You will take ownership of end-to-end delivery, ensuring projects are completed within agreed scope, time, cost and quality measures. Working closely with key stakeholders, technical leads and cross-functional teams, you will help shape new ways of working and lead the wider change initiatives across the business. What you'll be doing as a Change Delivery Manager Leading end-to-end delivery across business change projects Driving business change, particularly across technology-focused projects Leading planning, tracking, reporting and change activity for senior management Working with cross-functional teams to deliver projects within agreed scope, time, cost and quality Supporting stakeholders, platform owners and technical leads to deliver key priorities and roadmaps Identifying and managing risks, budgets, forecasts and overall project performance Building strong relationships internally and externally to support successful delivery You will ideally have to be a Change Delivery Manager Experience scoping, planning and delivering business change projects within an Insurance, Financial Services or Contact Centre environment A proven track record of delivering change within technology-focused environments A strong understanding of organisational structures, operating models and ways of working Experience across technical, financial, operational and people-related areas Experience including budgets, forecasting and cost control Experience leading across multiple teams and managing a range of stakeholders The confidence to challenge the status quo and drive improvement

Are you an experienced Change professional who can turn strategy into action? We are recruiting for a Group Change Delivery Manager to join a well-established Insurance business. This is a great opportunity for someone who enjoys leading business change, managing delivery from scope through to completion, and working across multiple teams, including internationally, to achieve meaningful outcomes for the business. This is a chance to join a respected Insurance business in a role where you can influence change, improve delivery performance and help shape future ways of working. You'll have the opportunity to work at both a strategic and hands-on level while making a genuine impact. If you enjoy leading change, creating structure and bringing people together to deliver successful outcomes, this could be a great next step. You will take ownership of end-to-end delivery, ensuring projects are completed within agreed scope, time, cost and quality measures. Working closely with key stakeholders, technical leads and cross-functional teams, you will help shape new ways of working and lead the wider change initiatives across the business. What you'll be doing as a Change Delivery Manager Leading end-to-end delivery across business change projects Driving business change, particularly across technology-focused projects Leading planning, tracking, reporting and change activity for senior management Working with cross-functional teams to deliver projects within agreed scope, time, cost and quality Supporting stakeholders, platform owners and technical leads to deliver key priorities and roadmaps Identifying and managing risks, budgets, forecasts and overall project performance Building strong relationships internally and externally to support successful delivery You will ideally have to be a Change Delivery Manager Experience scoping, planning and delivering business change projects within an Insurance, Financial Services or Contact Centre environment A proven track record of delivering change within technology-focused environments A strong understanding of organisational structures, operating models and ways of working Experience across technical, financial, operational and people-related areas Experience including budgets, forecasting and cost control Experience leading across multiple teams and managing a range of stakeholders The confidence to challenge the status quo and drive improvement