The Recruitment Lounge Ltd

Job Title: Senior Claims Handler Location: Chelmsford Job Type: Full-time Working Hours: 09:00 - 17:00, Monday - Friday (1 day hybrid) Perks: 26 days annual leave + bank holidays, Perkbox, and private healthcare Senior Claims Handler Up to £40,000 (DOE) Chelmsford Full-time We are representing a leading insurance group currently expanding across the UK. They are looking for an experienced professional to join their Chelmsford team. This role is ideal for a Senior Claims Handler who enjoys a fast-paced environment and is looking for a firm that supports professional growth and career development. What You'll Be Doing as a Senior Claims Handler Manage the full lifecycle of a claim from initial notification through to final settlement. Conduct thorough investigations by gathering evidence, assessing damages, and evaluating liability. Lead negotiations with all parties to reach fair settlements and authorise payments. Act as the main point of contact for claimants, providing regular updates and support. Handle complex commercial cases, specifically within Property, Casualty, and Motor Trade (dealerships). Ensure all files are handled in line with legal, regulatory, and data protection standards. Identify and escalate any suspicious or potentially fraudulent claims. Maintain accurate records and internal reports to ensure high levels of service and compliance. What We're Looking For Solid experience managing a varied and busy caseload of commercial claims. Strong technical knowledge of Property and Liability, ideally including Motor Trade premises. A good understanding of insurance market jargon, policy terms, and indemnity principles. Excellent communication skills with the ability to build rapport with clients and stakeholders. A Cert CII qualification (or working towards it) is a significant advantage but not essential. A proven track record of making sound decisions under pressure. High attention to detail and a methodical approach to administrative tasks. A valid UK driving licence is highly desirable for this Senior Claims Handler position.