BDS (NORTHERN) LIMITED

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Harrogate area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Monitor tenant rent accounts, ensuring deadlines are met and addressing any arrears Act promptly on complaints regarding anti-social behaviour, escalating where needed. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Experience working collaboratively with external agencies to support tenants' needs Hours: 20 hours per week across Monday- Friday inbetween 9am- 5pm Pay: 15.49ph PAYE or 19.68ph umbrella Contract: This is a temp ongoing role to start asap Apply now for immediate consideration!

BDS are currently recruiting a Sheltered Housing Manager covering a bungalow patch in Oldham for a well-known Housing Association. Hours; 32 hours (1/2-day Wed). This is a temp ongoing role to start ASAP Pay rate- £15.92 PAYE, £20.52 Umbrella The main role is to provide daily communication with the residents, who live independently. There will also be regular welfare checks, healthy and safety checks on the buildings and reporting and overseeing any maintenance required. Role Summary: 32 hours per week This is a temp ongoing Working with older adults (Aged 55 +) Based in Oldham Previous Sheltered or supported Housing Experience is preferable Duties include: Welfare checks on residents. Health and safety checks Signposting Reporting any maintenance requirements. Apply now for immediate consideration!

BDS Recruitment are currently recruiting for Housing Repair coordinators to work for a large Housing Association in West London. This role is perfect for someone from a housing and repairs background who can hit the ground running in this fast paced but rewarding role 5 days a week office based Hours: 9am to 5pm - 35 hours a week Start ASAP Temp ongoing role Rate of pay 18.86 PAYE- or 24.95ph UMBRELLA Main duties Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents. Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs. Provide a review and rating for all completed jobs The ideal candidate will have; Financial understanding of SOR codes and quote variation Understanding of the No access process Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents Please apply now for immediate consideration

BDS are currently recruiting for a Housing administrator working with the Housing Management team, with an emphasis on rent account management and letting sector within a well-known Housing Association from their Oldham office. The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, rent account management, lettings and customer service to existing and potential tenants and internal customers. Main duties include but are not limited too; Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds Amend property charges within housing management systems ensuring processes are followed in appropriate liaison with Head Office. Administer company credit card purchases on behalf of the team. Promoting lettings Administration of tenant applications and setting up new tenancies We are looking for a candidate with; Intermediate IT knowledge including Excel and Word Experience working in a frontline customer interface environment Experience working in a housing/property related field Strong working knowledge of rent account management and lettings This is a temp ongoing role for a maximum of 12 months to start ASAP Hours; Monday and Tuesday 14 hours per week (Tuesday can work from home after initial training) Pay rate; £17.69ph PAYE- £22.27ph UMB Apply now for immeidate consideration!

BDS are working with a local housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in Mitcham. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week Monday to Friday Pay: 20 per hour UMBRELLA Contract: This is a temp ongoing role to start asap. An enhanced DBS check will be required.

BDS Recruitment are working with a well respected Housing association in Manchester to recruit a Housing complaints resolution lead. This is a hybrid role with a requirement for 2 days in the office Contract: temporary ongoing Salary: From 45K The ideal candidates will have senior customer experience within social housing within contact center and complaints management, service improvement, and regulatory assurance. You will be able to lead on both stage 1 and stage 2 complaints as well as having experience with housing ombudsman cases and providing performance insight to boards and senior leadership. Key duties: . Lead for complex and high-risk complaints, including Housing Ombudsman cases, providing robust assurance on fairness, compliance and outcomes. Escalation point and organisational expert on the Complaints Handling Code, working with managers across the business to strengthen consistency. Responsible for presenting findings, risks and learning to the Executive Team on stage 2 responses to provide assurance and drive service improvement. Undertake an end-to-end review of the complaints service and performance data and customer insight, producing actionable recommendations presented to Executive Leadership and Board. Lead customer scrutiny panels and customer feedback sessions to gain insight. Embed service improvements, including revised response times, strengthened quality assurance, enhanced correspondence, and organization-wide training to support a consistent right-first-time approach. Manage the life cycle of the complaints process in line with the Housing Ombudsman Code Produce regular performance insight reports, identifying trends, systemic issues, and opportunities for continuous service improvement. Work collaboratively with internal teams to resolve complex issues and improve customer journeys. Please apply now for immediate considerattion or call Vickie or Thomas to discuss further.

BDS are recruiting for a Sheltrered Housing scheme advisor in Rochford to work at a small complex for older adults This is a full-time position, working Mon - Fri, 8:30am- 4pm on a temporary ongoing basis in the first instance Key duties Speaking with the residents daily Working with voids, tenancies and lettings Signposting information on other services, in and around the area. Checking the property for any repairs and reporting these as required, Liaising with contractors The ideal candidate will have good PC skills, be approachable and have good organisation skills alongside previous experience within sheltered or supported housing. An enhanced DBS check will be required. Pay Rate; 18.11ph PAYE- 23.95ph UMBRELLA Apply now for immediate consideration or call Hamza or Natalie for more information.

Estates Operations Coordinator We are offering a fantastic opportunity for a customer-focused and personable Estate Operations Coordinators to join our friendly and diverse teams. We are looking for someone who can provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues. Main duties include but are not limited too; Liaison between residents, estate management and property management teams and help coordinate the day-to-day running of the Estate alongside the Estate Operations Manager. Carry out regular estate inspections to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately. Arranging, and monitoring contractor and maintenance visits, and helping with the effective organisation of compliance documentation. The ideal candidate will have; Computer skills (Word, Excel, Outlook) Relevant experience in a similar customer-facing role. Experience in liaising and managing contractors Property management or Housing experience Location ; SE3 area of London - with occassional visits to N1 area. Hours ; Monday to Friday (9am-5pm) with occasional resident meetings and events outside the normal hours. Pay Rate; 20.15ph PAYE- 26.64ph UMB Contract type ; Temp to perm job opportunity for the right person. Please note: a Full UK Driving Licence is required and a Basic DBS dated in the previous 12 months will be required for this role Apply now for immediate consideration

Sheltered Housing Scheme Manager Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Hammersmitharea. This role is Mon- Thurs 9am- 5pm This is a temp ongoing role to start ASAP Pay rate- £19.06ph PAYE- £25.20ph UMB The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs, completing support plans and sign posting information, whilst liaising with in-house support workers daily to ensure a continued smooth service. There will also be regular welfare checks, healthy and safety checks on the building and reporting and overseeing any maintenance required. Role Summary: YOU MUST HOLD AN ENHANCED DBS CHECK ON THE UPDATE SERVICE TO BE CONSIDERED FOR THIS ROLE 28 hours per week (To be delivered between Monday to Friday) This is a temp ongoing Working with older adults (Aged 55 +) Based in Hammersmith Previous Sheltered Housing Experience is mandatory. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing activities Reporting any maintenance requirements. Apply now for immediate consideration!

We are currently recruiting for a Disrepair Project Manager for a leading Housing Association in London. The Repairs Project Manager is a key part of the team and specialises in the oversight and management of all aspects of disrepair and preventative disrepair projects. The role involves leading a team of property professionals to identify, assess and resolve disrepair and potential disrepair issues in a timely and cost-effective manner, ensuring the safety of our homes and improving our resident experience. The Ideal Candidate • Ensure your team are carrying out surveys and inspections in line with expectations and reports and condition photos are accurately recorded. • Effectively manage resources within your team, and the contractors and consultants working within your area to ensure projects are completed on time and to a high standard. • Coordinate and oversee the resolution of complex, and in jeopardy repair cases to reduce risk of disrepair and/or negative Ombudsman findings. Essential Experience of managing a high performing team in the repairs environment • Experience of managing complex, multi discipline projects • Excellent leadership, communication and problem-solving skills • Experience in formulating specifications, managing schedules of works and technical diagnosis • Experience of contractor management • Experience of writing and disseminating technical reports • Good understanding of the relevant legislation, statutory and regulatory requirements • Highly organised and motivated Desired Experience of managing repair, disrepair or legal projects • Relevant building management qualification • DEA/FRA assessor trained • Recognised HND technical qualification e.g. building surveying or member CIOB • Relevant project management qualification PRINCE2 or equivalent Hybrid working - 3 days in office Hours; Monday Friday 9am- 5pm. Pay rate; £198.66 - £262.72 per day Apply now for immediate consideration

BDS are currently recruiting for a Planning Administrator to work within Planning team based in Exeter on a temporary basis. These positions will be at the heart of the no-access repairs process, helping to reduce missed appointments and improve service delivery. Main duties include but are not limited too; Processing no access cases on Civica from start to finish with precision and care. Collaborating with departments like Customer Services, Enforcement, Housing, and Planning. Supporting the Planning team with essential administrative tasks. Understanding and applying legislation around no access repairs. Keeping your process and system knowledge up to date and compliant. Ensuring contact details are accurate and investigating booking issues. Delivering a customer-focused service with high accuracy and efficiency. Reporting daily on no access KPIs, tracking trends using Microsoft Excel. Confidently engaging with customers and colleagues about access for repairs. Working Pattern: Monday to Friday, 9am - 5pm - can be flexible Pay rate; £13.83ph PAYE- £17.91ph UMB Temp ongoing to start ASAP Ideal candidate will have; Excellent administrative skills. Good attention to detail. Data entry experience. Customer service experience. Strong verbal and written communication skills. Be confident in having open conversations with customers and the wider business regarding access for repairs. Experience in using a variety of IT software including Outlook, Excel, and Microsoft Team Apply now for immediate considoration

Sheltered Housing Scheme Manager Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Halifax area. This role is between 25 hours per week. This will be delivered between Monday to Friday, between the hours of 9am till 5pm This is a temp ongoing role to start ASAP Pay rate- £15.49ph PAYE- £19.83ph UMB The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs, completing support plans and sign posting information, whilst liaising with in-house support workers daily to ensure a continued smooth service. There will also be regular welfare checks, healthy and safety checks on the building and reporting and overseeing any maintenance required. Role Summary: 25 hours per week (To be delivered between Monday to Friday) This is a temp ongoing Working with older adults (Aged 55 +) Based in Halifax Previous Sheltered Housing Experience is mandatory. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing activities Reporting any maintenance requirements. Apply now for immediate consideration!

BDS are working with a local housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Northampton area Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 34 hours per week over 5 days Pay: 15.49ph PAYE plus holiday pay or 20 per hour UMBRELLA Contract: This is a temp ongoing role to start asap.

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Bradford area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 36 hours per week over 5 days Pay: 15.49ph PAYE plus holiday pay or 20 per hour UMBRELLA Contract: This is a temp ongoing role up to 12 months to start asap

BDS are recruiting for a Housing Estate Administrator covering a scheme based in Wigan. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 15 hours position (Monday, Wednesday, Friday) Temp ongoing initially £14.45 PAYE or £18.07 Umbrella Please note: this role requires a full Enhanced DBS Certificate dated in the previous 12 months or on the updates service. Apply now for immediate consideration!

We are currently recruiting for Housing Repair Officers to work for a large Housing Association, positions available at their offices in N1 and W6. This role is perfect for someone form a housing and repairs background who can hit the ground running in this fast paced but rewarding role Role: Repair Officer 5 days a week office based NO HOME WORKING AVAILABLE Roles available in W6 and N1 Hours: 9am to 5pm - 35 hours a week Start ASAP Temp ongoing role Rate of pay 18.86 PAYE- or 27.94ph UMBRELLA Main duties Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents. Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs. Provide a review and rating for all completed jobs The ideal candidate will have; Financial understanding of SOR codes and quote variation Understanding of the No access process Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents Please apply now for immediate consideration

BDS have a number of exciting opportunities for customer services advisors in Bradford. The role is working with one of the Countries leading providers of retirement housing and living services. We are looking for compassionate people who are able to offer an exceptional level of customer service to older resident queries. Main duties include Logging and coordinating repairs Processing rent payments Responding to queries about renting, home ownership and care services Creating and updating customer applications The role is located in Bradford but offers a flexible hybrid approach between the hours of 8am and 6pm Monday to Friday. Salary starts at 25,200 per annum rising to 26,250 after probation Is this role for you? If helping people is your thing, the yes! We are looking for people who are passionate about making a difference and are keen to hear from people from any background who can demonstrate a good level of customer service and general IT ability. Full training will be provided and career progression and promotion opportunities amongst a number of other perks are available. Please apply now for immediate consideration or call Tom for more details

BDS Recruitment are working with a leading housing association in their sdearch for a Voids and Letting Coordinator. Hours: Mon - Fri 9am - 5pm Schedule: 3 days in the office and 2 days from home (Thursday and Friday) Contract: 6 months with potential extension Rates: 20.84 paye or 27.56 umbrella Duties: Managing all lettings and transfers, by working collaboratively with customers and colleagues. Adhere to all general and scheme specific nomination agreements, policies and legislation. Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of our homes. Criteria: : Experience across a range of housing functions such as lettings and allocations, housing options. Solid understanding of housing law and processes related to the allocation of social housing. Good working knowledge of appropriate housing, tenancy, property legislation, and industry best practices. Highly organised with strong problem-solving skills, focused on delivering effective solutions. Strong written and verbal communication skills, with the ability to convey complex information clearly to diverse audiences. Please apply now for immediate consideration or call to discuss this opportunity further.

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Darlington area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Hours: 12 hours per week over 4 days Pay: 15.49ph PAYE plus holiday pay Contract: This is a temp ongoing role to start asap Apply now for immediate consideration!

BDS are working with a leading housing association to recruit a Scheme Manager to provide a housing management service within one of their sheltered services for the over 55s in the Huddersfield area. Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Monitor tenant rent accounts, ensuring deadlines are met and addressing any arrears Act promptly on complaints regarding anti-social behaviour, escalating where needed. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management, particularly for older adults Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Experience working collaboratively with external agencies to support tenants' needs Hours: 20 - 22 per week over 4 or 5 days Pay: 15.49ph PAYE or 19.68ph umbrella Contract: This is a temp ongoing role to start asap for at least 4 months Please apply now for immediate consideration.