BDS (NORTHERN) LIMITED

Role: Area Manager Salary: Circa £37,000 - £38,000 per annum Contract: Temporary ongoing for a minimum of 3 months Start date: ASAP BDS Recruitment have an exciting opportunity for an area manager to work for one of the countries leading providers of retirement housing. Working from home and with travel - the area covers a patch of 16 sheltered housing sites across Solihul, Worcestershire and Herefordshire The post holder will oversee and manage scheme managers and admin staff to ensure services are being delivered to a high standard offering residents exceptional customer service across both retirement services. Key duties include: Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services Accountability for implementing the customer engagement strategy at local level, ensuring that all customers have an opportunity to shape local provision and are encouraged to be involved in their local community Working with the Procurement team and local providers, as appropriate, to ensure that high quality services are commissioned across all schemes. Criteria: Good understanding of operational procedures in the management retirement housing. Business and financial planning Budget management Safeguarding of vulnerable adults Strong people management Excellent internal and external stakeholder relationship management; Ability to analyse information and take action for improvement Effective decision making alongside excellent communication and interpersonal skills. Please apply now for immediate consideration

BDS are working with a leading a non-profit affordable housing association who provide affordable housing across the Bexley and Erith. About the role We are looking for a customer focussed Neighbourhood Manager to join the team on an initial temporary ongoing contract Hours: 36.5 per week Salary: Up to £29.17ph umbrella Work pattern: Hybrid flexible Car driver is essential Duties: Provide a high quality resident focused housing management service that demonstrates our organisational values, ensures high levels of customer service and service delivery which makes a real difference to residents lives, including ensuring properties are well presented and maintained. Maximise customer satisfaction with tenancy and neighbourhood management services, and with their neighbourhood as a place to live. Take a responsive approach to safeguarding matters and work with other statutory and voluntary agencies, attending internal and external meetings where required, to ensure all cases are risk-managed and safety planned appropriately. Work to resolve standard ASB cases by way of investigation, enforcement and/or prevention. Through close and regular contact with residents, you will identify and assist vulnerable residents, referring them on to internal Intensive Housing Management Support Services or other relevant agencies and monitor these support services to enable the residents to best sustain their tenancy Monitor tenancies and manage tenancy issues (such as occupancy checks, new tenant visits, successions and assignments, permission requests, tenancy fraud, hoarding and evictions), taking decisive action to remedy breaches in tenancy conditions Support the work of the H&S Team by completing the required fire safety and H&S actions to improve fire safety & the overall H&S within the properties. Work with residents and customers, voluntary and partner agencies, suppliers and contractors and colleagues across the organisation to achieve organisational goals and successful outcomes. About You We re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to customers. For this role you will need: Formal qualifications, or equivalent experience, within the area of Neighbourhood Management. The ability to effectively apply your knowledge in practice to support service delivery. Strong verbal and written communication skills with the confidence to communicate with residents and across all levels of the business. Effective organisational, time management, administrative and prioritisation skills. Good IT skills. The ability to work as part of a multi-disciplined team. Practical problem solving skills. A commitment to the promotion of equality and diversity in service delivery. Please email your CV for immediate consideration or call Vickie for a confidential discussion.