Zilch

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit, and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest-free and with no late fees. Since starting in 2018 with a small team and a big dream to make credit accessible to all, we've achieved double unicorn status and served more than 5 million customers. We have exciting projects ahead and significant growth plans. The role. The Sales Operations Manager at Zilch plays a crucial role in empowering the Sales and Partnerships team through strategic initiatives and projects. This includes operations management, fostering cross-functional collaboration, and driving process improvements. Day-to-day responsibilities. Assist the Sales and Partnerships team in achieving strategic objectives. Enhance sales analytics and presentations. Provide CRM insights and performance metrics. Optimize promotional placements across channels. Oversee onboarding and execution of new partnerships. Support sales event planning and coordination. Coordinate with training providers to upskill the sales team. Simplify and unify reporting workflows with BI and Data teams. Align goals with teams like product, marketing, compliance, and PR. Proven experience in sales operations or enablement. Experience supporting or working alongside sales teams in affiliate marketing. Familiarity with CRM systems and data visualization tools. Strong content curation, organizational, and communication skills. Ability to manage complex priorities with attention to detail. Curious mindset and proactive approach to improvements. Collaborative, positive, and energetic attitude. Ability to thrive in a high-energy environment. Enthusiasm for learning about the business and industry. Exceptional interpersonal skills and stakeholder engagement. Benefits Income Protection Share Options Scheme 5% cashback on in-app purchases £200 WFH setup allowance Private Medical Insurance including GP consultations, medication, inpatient/outpatient care, mental health support, physiotherapy, and cancer cover Employee Assistance Programme with mental health sessions, 24/7 GP & physiotherapy, and emotional support helpline Savings and discounts on shopping Personalized well-being consultations Family Policies Enhanced maternity, paternity, adoption, and shared parental leave Learning & Development Professional qualifications and memberships Access to e-courses and internal training Regulatory training Additional Perks Hybrid working model Casual dress code Workplace socials To apply for this role, Please submit your CV and cover letter. We will review all applications and contact suitable candidates for next steps. We are an equal opportunities employer and welcome applications regardless of sex, race, disability, age, sexual orientation, religion, or belief. Application Questions Do you require visa sponsorship? Do you live within commuting distance of our London Victoria office? Are you able to work in the office 3 days a week (Monday, Wednesday, Thursday)? Briefly share how your skills align with the role. Sending failed. Try later. Your application is accepted. We will review it as soon as possible.

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we've got big growth plans. Want to join us? The role. The Senior Fraud Analyst plays a critical role within the Fraud team, responsible for the detection, investigation, and prevention of fraudulent activities. As a senior member of the team, you will work closely with the Fraud Manager, Data Science, Product, and external partners to optimize fraud detection processes, enhance fraud models, and manage fraud operations effectively. You will be instrumental in analyzing fraud patterns, automating workflows, and collaborating with internal and external stakeholders to minimize financial risk and ensure a seamless customer experience. This role also involves collaborating with our outsourced fraud operations (BPO), providing leadership in handling complex fraud cases, and contributing to continuous improvements in fraud prevention systems and processes. Day to day responsibilities. Fraud Prevention and Analysis: Investigate and manage complex fraud cases escalated by the BPO or internal teams. Collaborate with the Fraud Manager and the internal Fraud Analyst to identify gaps in the BPO's fraud detection processes. Conduct detailed analysis of fraud trends, root causes, and impact assessments. Recommend and help implement preventive actions and controls to minimize future fraud risks. Support the Fraud Manager in regularly reviewing and improving existing policies and procedures relating to new customer research and account analysis to make suggestions for improvements to these processes. BPO Co-ordination: Oversee the BPO's fraud detection activities, ensuring adherence to service-level agreements (SLAs) and fraud prevention KPIs. Collaborate with the BPO to resolve escalated fraud issues and provide guidance for handling intricate cases. Review and provide feedback on BPO case performance, escalating any concerns to the Fraud Manager. Cross-Functional Stakeholder Collaboration: Liaise with key internal stakeholders such as Compliance, Legal, and Service Operations teams (i.e. CS, QA, Training, Process improvement) to streamline fraud operations, ensuring mitigation efforts comply with regulatory requirements. Ensure the consideration of fraud risk in cross-functional projects/initiatives, as well as wider business objectives. Reporting and Analytics: Collaborate with the Fraud Manager to create and maintain dashboards that track fraud KPIs as well as trends and patterns. Monitor fraud alerts and oversee investigations led by the BPO team. Use advanced data analysis techniques to identify fraud patterns and suggest process improvements. Prepare weekly and monthly reports on fraud performance, including key metrics such as loss prevention and recovery rates. Qualifications: 5+ years of experience in fraud analysis, preferably in financial services. Strong analytical and investigative skills. Strong command of SQL and Python. Experience utilizing fraud prevention tools and systems i.e. CIFAS, Onfido, Experian, GBG. Excellent communication skills for managing cross-functional interactions and reporting. Ability to work collaboratively with external teams (BPO) and internal teams. Advanced Microsoft Office skills. Certifications such as CFE or CAMS are strongly preferred. A degree in Mathematics, Statistics, Engineering, Computer Science, Finance or related fields is a distinct advantage. Compensation & Savings Pension scheme - 5% employee contribution and 3% employer contribution Death in Service scheme - 3x your annual basic salary to nominated beneficiaries Income Protection - up to 75% of annual basic salary to cover long term injury or illness Private Medical Insurance including; GP consultations (video, telephone or face-to-face) Prescribed medication In-patient, day-patient and out-patient care Mental health support Physiotherapy Advanced cancer cover Employee Assistance Programme including Unlimited mental health sessions 24/7 remote GP & physiotherapy 24/7 helpline for emotional & practical support Savings & discounts on everyday shopping 1:1 personalised wellbeing consultations Family Friendly Policies Enhanced maternity pay Enhanced paternity pay Enhanced adoption pay 5% cashback in Zilch rewards on purchases through the app £200 Zilch rewards bonus for WFH set up Learning & Development Professional Qualifications Professional Memberships Learning Suite for e-courses Internal Training Programmes FCA & Regulatory training Hybrid Working 3 days in office Casual dress code Work related social events Free fruit, snacks, and refreshments in the office To apply for this role, please submit your CV along with a cover letter. We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success. Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief. Apply for this Job

Zilch is a payment tech company on a mission to create the most empowering way to pay for anything, anywhere. Combining the best of debit, credit and savings, we give our customers the option to earn instant cashback or spread the cost of pricier purchases, completely interest free and with no late fees. Pretty great, right? We started in 2018 with a small team and a big dream - to make credit accessible to all. Since then, we've achieved double unicorn status and taken on more than 4 million customers. There are some exciting projects coming up and we've got big growth plans. Want to join us? The role. We are looking for a Legal Counsel (circa. Newly Qualified - 2 years PQE) to play a vital role in providing legal support and advice to our organisation as we continue to expand our FinTech operations. You will work closely with our Legal team and various departments to negotiate a variety of commercial legal agreements and ensure that our operations comply with all relevant laws and regulations in the UK and across international markets. You'll have an interest in a varied workload, with strong drafting and negotiating skills, and the ability to apply them independently to drive the business forward and create real value. In addition, you'll have a focus on developing and maintaining the legal processes, policies and precedents that underpin our business. You'll also have the opportunity to develop and train more junior members of the team. This is a fantastic opportunity if you're looking to take real ownership for what you do in a rapidly growing and changing business. Day-to-day responsibilities. Commercial contract negotiation and management: work with our business teams to draft, review, negotiate and execute commercial agreements, and other legal documents with third parties, including vendors, clients, and partners, whilst maintaining the processes that underpin them. Business partner: be a trusted legal advisor to our commercial teams to help establish, maintain, and expand business relationships whilst providing input into new products and initiatives. Risk management: identify legal risks and propose strategies to mitigate them, including the development and implementation of processes, policies and procedures. Corporate matters: assist with acquisitions, corporate integration projects and corporate governance matters, including compliance with corporate laws and regulations. Dispute resolution: assist in resolving legal disputes, including working with external counsel when necessary. Research and analysis: conduct legal research on various topics, including emerging legal issues in fintech, and provide recommendations to the legal team and senior management. Training and education: develop and deliver legal training programs to internal teams to ensure awareness of legal and regulatory requirements. Minimum Requirements: Qualified Solicitor in England and Wales Demonstrated relevant legal experience, ideally in fintech, financial services, or a related industry or a strong desire to gain experience in such an industry Strong project management skills and attention to detail. Excellent analytical, research, and problem-solving skills. Strong communication and interpersonal skills. Ability to work collaboratively within a team and independently. Proactive attitude and ability to adapt to a fast-paced and evolving environment. High level of integrity and ethics. Compensation & Savings Pension scheme - 5% employee contribution and 3% employer contribution Death in Service scheme - 3x your annual basic salary to nominated beneficiaries Income Protection - up to 75% of annual basic salary to cover long term injury or illness Share Options Scheme Private Medical Insurance including; GP consultations (video, telephone or face-to-face) Prescribed medication In-patient, day-patient and out-patient care Mental health support Physiotherapy Advanced cancer cover Employee Assistance Programme including Unlimited mental health sessions 24/7 remote GP & physiotherapy 24/7 helpline for emotional & practical support Savings & discounts on everyday shopping 1:1 personalised wellbeing consultations Family Friendly Policies Enhanced maternity pay Enhanced paternity pay Enhanced adoption pay 5% cashback in Zilch rewards on purchases through the app £200 Zilch rewards bonus for WFH set up Learning & Development Professional Qualifications Professional Memberships Learning Suite for e-courses Internal Training Programmes FCA & Regulatory training Hybrid Working 3 days in office Casual dress code Work related social events Free fruit, snacks, and refreshments in the office To apply for this role, please submit your CV along with a cover letter. We acknowledge receipt of your resume for a position at Zilch and we appreciate your interest in joining our business. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue to the next stage of the recruitment process. We wish you every success. Zilch Technology is an equal opportunities employer and we encourage all applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief. Apply for this Job