Admiral

Hybrid Admiral Household Claims is an exciting department that is experiencing growth as we seek to increase the size of the business. The position of Loss Adjusting Services Team Manager- 'South', exists to contribute to the smooth running of a field-based adjusting and surveying team. Primarily assisting with their growth and development. The individual will ensure the team provides a high standard of policy application, financial control on a claim by claim basis, whilst delivering good customer outcomes. We understand the importance of understanding a role and being invested in a company that treats employees right to get the best of them. Admiral do the right thing by not only their customers but also their employees! Main Duties: Predominantly responsible for the Adjuster network in the South of the country (Southern location preferrable) Develop and offer continuous support to a team of experienced loss adjusters, and In House Surveyors. Regular team meetings via MS Teams with, face to face team meetings to be arranged where appropriate. Completing 1:2:1s and accompanied visits monthly. Review/Appraisals to be undertaken mid and end of year. Implementing an internal review strategy of field workers based upon core values and performance. Building and developing relationships within other areas of the business to promote the Loss Adjusting team. Responsible for 'Large Loss' value audit responses to assist with identifying training requirements to improve performance. Authorising team members payments. Amending/reviewing and being responsible for authorising reserves where these exceed the team members sanctions. Up to and above £100,000. Responsible for creating 'Large Loss' scopes through the Core Logic platform. Up to and over, £100,000. Responsible for forensically reviewing and approving Large Loss'. Up to and over, £100,000 Authorising teams' absence, review of area coverage to ensure capacity output is maintained. Supporting and encouraging the team members to provide excellent customer service - shadowing of loss adjusters & surveyors. Recruitment/development of the team. Encourage an open and honest working environment within the team to promote optimal team and customer satisfaction - 1:2:1 combined with team meeting will serve to support this philosophy. Surge solution - attend flood areas when required to support team. Capacity planning to manage allocation and help maintain service provision. Quality checks on closed and open claims. Reviewing MI/performance on quality of case management to ensure continuous improvement. Projects to be undertaken when required. Availability to attend our Cardiff office whilst infrequently, when required in line with business needs. Key Skills, Qualifications and Experience Essential: Previous Adjusting Experience Extensive experience working within domestic home insurance. Excellent communication and stakeholder management skills. In depth understanding of principles of insurance, risk management and claims handling Strong leadership skills and experience managing a team. Excellent interpersonal skills, with the ability to build and maintain strong relationships. Strong analytical and problem-solving skills, with the ability to make data-driven decisions. Proven track record of identifying and delivering customer service, cost and quality improvements. Well versed with BRN schedules of rates Ability to balance and effectively prioritise a varied workload. Ability to regularly travel within Geographical location - Southern UK Full clean driving licence. Desirable: Experience of working remotely Experience managing a remote based claims team. Experience of managing people. Major loss experience. Experience of creating 'Large Loss' scopes through the Core Logic platform. Up to and over, £100,000. Experience of forensically reviewing and approving Large Loss'. Up to and over, £100,000 Admiral, Where You Can Be You At Admiral you're accepted, supported and empowered to be you. Because you're brilliant. We're proud of our people-centric culture which has led us to being recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We're committed to ensuring that at Admiral, progression is not slowed or haltered by barriers related to protected characteristics. Benefits, and Work-Life Balance At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to work for in the UK. All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation. Work Location: Remote

Contracted Hours 40 hrs per week, working 5 days out of 7. Salary Up to £25,000 per annum Depending on Experience. This is a full time, permanent position. Benefits? As part of our Technical team you'll have: The opportunity to earn length of service rewards including an enhanced holiday scheme The opportunity to earn bonus Company car, Phone and Laptop Access to hundreds of discount via our HAPPI App Li...... click apply for full job details

Customer Loyalty are branching out... to West Wales! We have an incredibly exciting new opportunity for those living in Pembrokeshire to join our Customer Loyalty area. The best part - you'll be training and working completely from home, so no lengthily commute to worry about at all! All you need is a great internet connection and a quiet, private place to work - we'll sort the rest. You will of course, still be a fully fledged member of the Admiral family, with complete access to all of our great benefits - including enrolment into our share scheme, in which after one year of service, you will accumulate free shares worth £3,600 every single year! In addition to the base salary of £19,100, after their probationary period Customer Loyalty staff can earn on average £250 per month incentive and potential earnings are up to £1,000 per month on top of your base salary. There is potential for overtime earnings for additional working hours. As well as all of this, after your first year of service you will be enrolled into our share scheme earning £3,600 a year! For Individuals that are trained on both Motor & Home Up to £300 per quarter for those multi skilled That equates to potentially £1200 a year on top of normal Incentive/Wage Pay-outs are Pro Rata based on the time you have been able to apply your skills. 3 Key aspects of the Role in our Customer Loyalty department Always Providing excellent customer service and going above and beyond for our customers. Negotiating and discussing individual requirements to retain our customers, especially at renewal Upselling additional products and services to ensure our customer has everything they need Admiral is an insurance company innovating its way through to the future. By becoming a Customer Loyalty Consultant, you would join our frontline staff dealing directly with our customers which is the most important role in the business. Working in an exciting, new department, you would be flying the flag for Admiral, representing our FTSE100 Company to our 7+ million customers, placing you at the heart of our business. Our Customer Loyalty department are responsible for looking after our customers whether that be queries, finding solutions, detail changes, or the all-important job of speaking with our customers who are considering leaving Admiral and looking to negotiate their renewal quote. This means that we are looking for people with a varied skillset. You need to be highly skilled in building relationships with our customers, delivering superb customer service and with a willingness to upsell additional products or services. Our Customer Loyalty consultants are also fantastic negotiators, they are resilient and customer focused. They can find synergy with the customer on every call because they genuinely want to help our customers with their insurance needs. We expect you to have a passion for service, as it is our identity! You will have the opportunity to make a positive difference in our customer's lives through the service you provide them, and so it is vital that you value helping others. This is a full-time position with long-term career prospects on offer. You don't need any experience, but you will need confidence, a proactive approach, and a friendly personality, not forgetting basic computer skills. We will teach you all the product knowledge you need to help you excel. You will work with a team of upbeat colleagues who will become your second family. We like to think of ourselves as a friendly bunch, so there is always a helpful colleague around to give you a hand. We work in a busy environment, whether it's from home or the office, and you will likely take upwards of 50 calls per day, so you'll need to make lightning-fast decisions to help our great customers with all of their insurance needs. If you are driven to help others and be the best that you can be, this is the job for you! Skills and Knowledge required Able to take calls daily, interacting with customers and solving their queries or negotiating the continuation of their policy using tools provided. Talented salesperson - able to upsell multicar and multiproduct. Resilience - You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer's policies and answering some quite complex queries. It certainly won't be boring! Self-motivated and by able to work within challenging and sometimes stressful situations. Follow compliance guidelines and procedures. Provide excellent customer service to our customers and staff. Log front line complaints. Hit department targets. IT literate to swiftly update all those customers details correctly. Basic Maths and English to solve some more tricky queries. People person...as you will be speaking to a lot of them! Adaptability. Change is key to our business and our people get excited about the next new task around the corner, or a new procedure or way of doing things. Main Responsibilities Manage and resolve the inbound calls from our very important customers. Answer calls efficiently, lead by example and provide fantastic service whilst attempting to retain and increase the business. Go above and beyond for your customers by providing excellent customer service. Ensure work is dealt with accurately and to a high standard. Accurately read scripts and follow procedures correctly. Be a team player. Suggest positive solutions for the customer journey. Attend training sessions and take feedback onboard. Be a confident and motivated individual. Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel - you should love feedback that helps you improve! Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives. More about the day to day in Customer Loyalty Our Customer Loyalty team like to look after their staff. We offer a sought-after shift pattern starting no earlier than 8am and finishing no later than 8pm weekdays and 5pm on weekends. We share the weekend shift in Customer Loyalty, so we work weekends, but we never work more than 5 days in a row! We also offer overtime where needed and have a very attractive incentive structure that can significantly increase your monthly renumeration package. During your career we will support you with our award-winning development plans that encourage progression - many of our senior managers began their career in the role you are applying for now. For those with the work ethic and proactivity needed to progress, our training is the magic ingredient to make that happen and make you an expert in your field. Our staff are what makes Customer Loyalty such a great place to work, so we can guarantee a unique culture and a great working environment, where hard work gets plenty of recognition!