The Kids Network
Contract Type: Full Time Hours: Full-Time, 35 hours per week - occasional evening / weekend work required Department: Programme Delivery Reports to: Programme Leader Location: London, Hybrid 1-2 days in the office per week as well as time out and about in schools Salary: £32,000 per annum In support of mentor training and other programme activities (The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, Lambeth, Greenwich and Redbridge) Benefits Hybrid working 2 Me days 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years Birthday bonus day off Option to swap bank holidays for other religious holidays £100 training budget to support your personal development TOIL (time off in lieu) for any weekend/evening work Working with a values led, supportive and fun team Our Values and Behaviours At TKN our mission and values still follow our founder s original vision: Vision Every child gets to live the life they choose. Values Fun, connection, diversity, curiosity and integrity. Mission To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures. As a team we also agreed the following behaviours will guide the way we work: Respect Empowerment Collaboration Co-Confidence Exploration Role Purpose To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation s goals including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth. This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children s lives. Core Responsibilities 1. Mentor Management & Support Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. Manage up to 55 active mentor-mentee pairs , leading the administration cycle and our quality framework. Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 2. Programme Delivery & Development Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas Collaborate with Programme Leaders to identify improvements and co-create new approaches or resources. Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. Plan and arrange group 2-3 mentoring sessions annually with other programme managers 3. Volunteer, Referral & Community Engagement Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 4. Safeguarding Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. Review and assess weekly delivery session reports from mentors, updating Salesforce as required. Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed Skills Required for this Role Relationship Management : Build and maintain trust with mentors, children, schools, caregivers, and community partners. Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. Safeguarding & Compliance : Strong understanding of safeguarding principles and policy application. Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. Child-Centred Practice : Committed to capturing and integrating children s voices in all areas of programme design and evaluation. Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children We will be interviewing on a rolling basis so early applications are encouraged. We will hold first round calls and then a formal interview for those who are successful - First round calls on the week commencing Monday 8th June, with the second round interviews taking place the following week. Our Commitment to Safeguarding and Equity Safeguarding Committment Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. Equity Commitment The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
Contract Type: Full Time Hours: Full-Time, 35 hours per week - occasional evening / weekend work required Department: Programme Delivery Reports to: Programme Leader Location: London, Hybrid 1-2 days in the office per week as well as time out and about in schools Salary: £32,000 per annum In support of mentor training and other programme activities (The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, Lambeth, Greenwich and Redbridge) Benefits Hybrid working 2 Me days 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years Birthday bonus day off Option to swap bank holidays for other religious holidays £100 training budget to support your personal development TOIL (time off in lieu) for any weekend/evening work Working with a values led, supportive and fun team Our Values and Behaviours At TKN our mission and values still follow our founder s original vision: Vision Every child gets to live the life they choose. Values Fun, connection, diversity, curiosity and integrity. Mission To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures. As a team we also agreed the following behaviours will guide the way we work: Respect Empowerment Collaboration Co-Confidence Exploration Role Purpose To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation s goals including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth. This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children s lives. Core Responsibilities 1. Mentor Management & Support Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. Manage up to 55 active mentor-mentee pairs , leading the administration cycle and our quality framework. Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 2. Programme Delivery & Development Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas Collaborate with Programme Leaders to identify improvements and co-create new approaches or resources. Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. Plan and arrange group 2-3 mentoring sessions annually with other programme managers 3. Volunteer, Referral & Community Engagement Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 4. Safeguarding Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. Review and assess weekly delivery session reports from mentors, updating Salesforce as required. Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed Skills Required for this Role Relationship Management : Build and maintain trust with mentors, children, schools, caregivers, and community partners. Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. Safeguarding & Compliance : Strong understanding of safeguarding principles and policy application. Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. Child-Centred Practice : Committed to capturing and integrating children s voices in all areas of programme design and evaluation. Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children We will be interviewing on a rolling basis so early applications are encouraged. We will hold first round calls and then a formal interview for those who are successful - First round calls on the week commencing Monday 8th June, with the second round interviews taking place the following week. Our Commitment to Safeguarding and Equity Safeguarding Committment Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. Equity Commitment The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role.
The Kids Network
Victoria, Gwent
The Kids Network is a London based children s charity connecting young people with trained volunteer mentors. We re looking for a highly organised, relationship focused School Experience Officer to support our school partnerships strategy and ensure every school has a brilliant experience of our programme. Contract: Permanent, full time (35 hours) Salary: £28,000 p/a Location: London-based Reporting to Schools and Partnerships Lead We will be holding first round calls on the week commencing Monday 4th May, with the second round interviews taking place 11th May. ABOUT THE ROLE We re looking for a highly organised, relationship focused School Experience Officer to join our Programme Delivery team and support our Schools and Partnerships Leader. This role is central to ensuring that every school we work with receives a consistent, high quality experience of our mentoring programme. You ll manage the day to day administration of school referrals, support schools to contribute financially to the programme, and help nurture strong, positive relationships with both new and existing school partners. If you re proactive, detail driven and passionate about improving outcomes for children in London, this could be the perfect role for you. WHAT YOU LL DO Manage school referrals from enquiry to mentor match Provide excellent day to day support to school partners Maintain accurate records on Salesforce Support income generation through proposals, invoices and partner stewardship Coordinate school communications and gather feedback Assist with outreach and partnership development BENEFITS Flexible working arrangements (mostly working from home, with 1-2 days a week in the office) 25 days annual leave entitlement, plus additional day awarded each year (up to five years) Option to swap bank holidays for other religious holidays Birthdays off Two Mental Health Me Days Volunteering time to mentor with The Kids Network Personal development budget Team socials Working in a value-led organisation, where we share the impact we have on children every day KEY RESPONSIBILITIES SCHOOL REFERRALS & ADMINISTRATION Manage the day-to-day administration of the referral process, from initial enquiry to a child being matched with a mentor Apply a schools first , customer service approach by supporting schools to complete referrals accurately and in a timely way, following up proactively to keep pipelines moving Maintain accurate, up-to-date records of all referrals and school interactions on our CRM (Salesforce), flagging any issues to the Schools & Partnerships Leader Responsibility for securing a minimum number of referrals from schools Income Generation Support Support the Schools & Partnerships Leader to secure financial contributions from school partners, including preparing proposals, invoices and contribution agreements Follow the financial procedures for contributions from referral partners and maintain accurate records Help to identify and follow up on income opportunities with existing and prospective school partners Encourage schools to run simple fundraising activities within their communities SCHOOL RELATIONSHIPS & EXPEREINCE Act as a first point of contact for schools on day-to-day queries, providing a warm, professional and responsive service Coordinate communications with schools throughout the programme cycle, including onboarding, quality assurance check ins and end of programme impact collection from schools Support the delivery team with the smooth handover of referrals, ensuring school partners feel informed and well-supported Gather school feedback and share insights with the Schools & Partnerships Leader to support continuous improvement Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders PARTNERSHIP DEVELOPMENT SUPPORT Assist the Schools & Partnerships Leader in identifying and approaching prospective school partners Help to prepare materials for school outreach, including presentations, information packs and email communications Maintain an up-to-date record of prospective and active school partners, supporting the management of the partnership pipeline Identify what s working well across schools and share best practice GENERAL & ADMINISTRATIVE Support the Schools & Partnerships Leader with administrative tasks related to school engagement and partnership work Contribute to team meetings and planning processes as required Act in compliance with all organisational policies and procedures, including data protection and GDPR ABOUT YOU PERSONAL SPECIFICATION Strong administrative and organisational skills, with excellent attention to detail A natural relationship builder, confident working with schools and communities Clear and confident written and verbal communication skills Ability to manage multiple tasks and deadlines in a busy environment A proactive, can-do approach with the ability to work both independently and as part of a team Comfort working with data and digital systems, including CRM or database tools and communication tools like Slack, Teams and Zoom. Knowledge of the primary school landscape A genuine commitment to The Kids Network's mission and values, and a passion for supporting children and young people DESIRABLE Experience in an administrative, coordination or customer-facing role Experience of delivering or arranging programmes in either an educational or safeguarding setting Experience of, or a strong interest in, the charity, education or public sector Familiarity with Salesforce or a similar CRM system Some exposure to income generation, sales support or fundraising administration To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application. SAFEGUARDING COMMITMENT The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. EQUITY COMMITMENT The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.
The Kids Network is a London based children s charity connecting young people with trained volunteer mentors. We re looking for a highly organised, relationship focused School Experience Officer to support our school partnerships strategy and ensure every school has a brilliant experience of our programme. Contract: Permanent, full time (35 hours) Salary: £28,000 p/a Location: London-based Reporting to Schools and Partnerships Lead We will be holding first round calls on the week commencing Monday 4th May, with the second round interviews taking place 11th May. ABOUT THE ROLE We re looking for a highly organised, relationship focused School Experience Officer to join our Programme Delivery team and support our Schools and Partnerships Leader. This role is central to ensuring that every school we work with receives a consistent, high quality experience of our mentoring programme. You ll manage the day to day administration of school referrals, support schools to contribute financially to the programme, and help nurture strong, positive relationships with both new and existing school partners. If you re proactive, detail driven and passionate about improving outcomes for children in London, this could be the perfect role for you. WHAT YOU LL DO Manage school referrals from enquiry to mentor match Provide excellent day to day support to school partners Maintain accurate records on Salesforce Support income generation through proposals, invoices and partner stewardship Coordinate school communications and gather feedback Assist with outreach and partnership development BENEFITS Flexible working arrangements (mostly working from home, with 1-2 days a week in the office) 25 days annual leave entitlement, plus additional day awarded each year (up to five years) Option to swap bank holidays for other religious holidays Birthdays off Two Mental Health Me Days Volunteering time to mentor with The Kids Network Personal development budget Team socials Working in a value-led organisation, where we share the impact we have on children every day KEY RESPONSIBILITIES SCHOOL REFERRALS & ADMINISTRATION Manage the day-to-day administration of the referral process, from initial enquiry to a child being matched with a mentor Apply a schools first , customer service approach by supporting schools to complete referrals accurately and in a timely way, following up proactively to keep pipelines moving Maintain accurate, up-to-date records of all referrals and school interactions on our CRM (Salesforce), flagging any issues to the Schools & Partnerships Leader Responsibility for securing a minimum number of referrals from schools Income Generation Support Support the Schools & Partnerships Leader to secure financial contributions from school partners, including preparing proposals, invoices and contribution agreements Follow the financial procedures for contributions from referral partners and maintain accurate records Help to identify and follow up on income opportunities with existing and prospective school partners Encourage schools to run simple fundraising activities within their communities SCHOOL RELATIONSHIPS & EXPEREINCE Act as a first point of contact for schools on day-to-day queries, providing a warm, professional and responsive service Coordinate communications with schools throughout the programme cycle, including onboarding, quality assurance check ins and end of programme impact collection from schools Support the delivery team with the smooth handover of referrals, ensuring school partners feel informed and well-supported Gather school feedback and share insights with the Schools & Partnerships Leader to support continuous improvement Building and maintaining internal and external relationships, attending events or actively stewarding our offer with stakeholders PARTNERSHIP DEVELOPMENT SUPPORT Assist the Schools & Partnerships Leader in identifying and approaching prospective school partners Help to prepare materials for school outreach, including presentations, information packs and email communications Maintain an up-to-date record of prospective and active school partners, supporting the management of the partnership pipeline Identify what s working well across schools and share best practice GENERAL & ADMINISTRATIVE Support the Schools & Partnerships Leader with administrative tasks related to school engagement and partnership work Contribute to team meetings and planning processes as required Act in compliance with all organisational policies and procedures, including data protection and GDPR ABOUT YOU PERSONAL SPECIFICATION Strong administrative and organisational skills, with excellent attention to detail A natural relationship builder, confident working with schools and communities Clear and confident written and verbal communication skills Ability to manage multiple tasks and deadlines in a busy environment A proactive, can-do approach with the ability to work both independently and as part of a team Comfort working with data and digital systems, including CRM or database tools and communication tools like Slack, Teams and Zoom. Knowledge of the primary school landscape A genuine commitment to The Kids Network's mission and values, and a passion for supporting children and young people DESIRABLE Experience in an administrative, coordination or customer-facing role Experience of delivering or arranging programmes in either an educational or safeguarding setting Experience of, or a strong interest in, the charity, education or public sector Familiarity with Salesforce or a similar CRM system Some exposure to income generation, sales support or fundraising administration To apply please send your CV and a cover letter, no more than two pages about why you are right for this role and why you want to join The Kids Network. Due to the size of the team, we are unfortunately unable to respond to every application. SAFEGUARDING COMMITMENT The Kids Network is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. EQUITY COMMITMENT The Kids Network values diversity and inclusion and we have worked to create an application process that is as accessible as possible, however we recognise that there is more we can do especially for applicants who are minoritised in society, have specific accessibility needs and/or experience discrimination. If this is the case we are both happy to discuss better ways to support your candidacy and make this application process as equitable as possible for you. We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. Find out more about our commitment to anti-oppression on our website.
