Butlins

Description About the Role We're looking for accommodation cleaners to join our resort team! Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation, Our accommodation cleaners will support with a range of cleaning tasks including changing beds, cleaning bathrooms, hoovering, cleaning kitchens and living areas click apply for full job details

Description About the Role Were on the lookout for a Sales Team Leader to join our vibrant Contact Centre at Butlins. This is a fantastic opportunity to lead from the front, coaching, inspiring, and motivating a team of sales advisors to consistently exceed targets and deliver memorable guest experiences click apply for full job details

Description About The Role Were looking for passionate people to join our Butlins Team. Our teams create memorable experiences for our guests and we are currently looking for team members to join us in our Buffets department as part of the kitchen porters team as a nights cleaner. As part of your shift, you will work alongside other kitchen porters during the dinner shift, using our dishwashers, c click apply for full job details

Description About The Role Were looking for a passionate person to join our Butlins Team. Our teams create unforgettable experiences for our guests here at the Home of Entertainment and we are currently looking for someone to join our Wardrobe Team who will working as part of a fantastic team, we will support you every step of the way to ensure you gain the skills and confidence to truly get stuck click apply for full job details

Description About The Role The Accommodation Manager will ensure the smooth delivery of their area of responsibility which will be multiple areas including guest accommodation, public areas and venues within their designated area. They will lead their team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness click apply for full job details

Description About the role You'll need to have an 18th Edition electrical qualification, as well as a HVK license. Responsible for the efficient running of our Electrical Function within our Skegness resort, youll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback click apply for full job details

Description About the Role We're looking for accommodation cleaners to join our resort team! Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation, Our accommodation cleaners will support with a range of cleaning tasks including changing beds, cleaning bathrooms, hoovering, cleaning kitchens and living areas click apply for full job details

Entertainments Experience Manager - Minehead Description About the Role To support the Entertainment and Leisure Head of Department in the overall success and consistent running of the entertainment operation and delivery. The Entertainment Experience manager will focus on supporting all 'on' and 'off stage' events, productions, and activities, by maintaining high standards of customer services and team member effectiveness whilst adhering to all company best practices and legal requirements. You will oversee the leadership and development of the Entertainment leaders and team including Activity, Animation and Performance teams. Liaising with Stage based technical personnel through and with the Technical Manager to ensure content is delivered as directed and programme, Supporting the resort experience for visiting artistes, Acts and Bands and their on-resort wellbeing. Key Responsibilities Co-ordinate and support the Entertainments Leaders, Animation, Activity and Performance to ensure all elements of 'on stage and off-stage' entertainment is delivered as directed and maintaining the consistency of delivery and experience. Supporting the leaders in their use of the SAM business tool Consistently evaluate the quality of performance and technical delivery of all shows and performances ensuring each meets the criteria as set by the producer. Agree artistic developments through agreed procedure with the Entertainments and Leisure HOD Exceed customer expectations by ensuring all entertainment activities, performances and events are executed to the highest possible standard. Ensure that all activity environments, performance areas and general entertainment areas are maintained effectively and are kept safe, clean, and presentable at all times. With support from the Technical Manager, create the correct ambience through temperature, light levels, music, and appropriate use of supporting elements in all activity and performance environments and venue support areas. Work with the Entertainment and Leisure HOD, the Ents and Leisure Co-ordinator, Leisure Experience Manager and Technical manager on the overall schedule for each break About You We are looking for a passionate leader with exceptional knowledge and solid Experience of managing a team and having the ability to work to deadlines, high spirited and fun-loving multi-taskers with excellent communication skills. You must have experience within the entertainments industry, have a good problem-solving attitude, to be a committed team player and being able to work on your own initiative as necessary. You should have excellent communication skills and be confident engaging with teams at all levels. You should also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us. About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Head of Learning and Development - Hemel Hempstead Description About the Role We are looking for a talented Head of Learning & Development to join the Butlin's Team! Reporting to the People Director, you will be accountable for all strategy relating to learning and development, ensuring that Butlin's team across all levels of the business have the technical skills and behaviours to excel in their roles, understand and live our values, and support in the delivery of our business objectives, both now and in the future. This role is extremely broad and you will be responsible for all strategy development and execution in this space including, mandatory training schedules, leadership development, apprenticeships, career pathways and our First 90 Day program for all new team. With direct responsibility for a team of 4 Learning and Development Partners, you will work closely with your team and the wider resort L&D teams to ensure that strategy is being executed consistently across our 3 resorts and our Head Office for our team of over 4000. This will also include supporting ad coaching leaders from across the business in annual performance review cycles and PDP development for their teams, ensuring that we are creating an environment where every team member is encouraged to continuously look for ways to perform at their best. You will also be responsible for our Leaning and Developmment digital platform and its content, as well as regular reporting on training compliance and measuring impact against key objectives - e.g. improvement of guest experience and NPS. As part of our Inclusion and Diversity strategy, you will also play a lead role in our strategy development and will form part of our I&D Board. About You This role would be an ideal opportunity for someone with significant experience leading a Learning & Development function in a large multi-site business. Experience in either hospitality or retail would be considered extremely advantageous due to the nature and breadth of L&D here, but we would consider those with different sector experience. You should have strong hands on experience of implementing multi-site training programmes across multiple specialisms, as well as building strong cultural foundations in all training and development delivered to ensure we cultivate not just the right skills, but the right behaviours and mindsets too. As a Head of Department at Butlin's, you should really enjoy owning strategy development as well as having a passion for leading by example and getting stuck in to deliver. As such, you should also have an adaptable and engaging communication style to really connect with team across all levels of the business. A CIPD qualification would be considered advantageous but is not essential for this role. This role will require regular travel and overnight stays on our 3 resorts in Minehead, Skegness and Bognor Regis as well as our Head Office in Hemel Hempstead. As with all roles at Butlin's, whilst your experience is really important to us, we are equally as interested to learn about your mindset, approach and your desire to make a difference to our team and our guests. Interested? If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit. Should you require any adjustments for this recruitment process, or have any questions, please email us at . About Butlin'sAt Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!

Working within our busy Entertainments Department on resort. Within this role your responsibilities will include the day to day laundry and setting of costumes before shows. You will also assist with costume changes during the shows. It would be beneficial to have a basic knowledge of costumes and sewing skills. Do you... Have a creative flair? Want to be part of a successful team? Have an interest in costumes and using sewing machines? The purpose of the role: Daily washing and ironing of costumes and uniform Working with an array of costumes including large character costumes Being a dresser for the shows, from assisting with quick changes to collecting the costumes after the shows This position may involves working a mixture of shifts including late evenings We are looking for candidates who: Have understanding of how stage costumes and the dressing for stage shows work Have an interest in sewing and be willing to develop your skills in this area Are self-motivated, confident individual with a mature approach Have ability to prioritise a demanding workload Have keen eye for detail Have natural ability to engage and relate with a wide range of people The benefits of working with us: Accommodation available in many of our resorts if you don't live locally 20% off food in our restaurants and take away. Subsidised food and drinks in our team diners. Regular team incentives with great rewards. Opportunity to earn up to £1,000 when you refer friends to join our great team Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels Use of Pool and many other Leisure facilities. Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members. Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases Team Member of the Month Awards Instant Recognition schemes with great rewards through our busiest times Long Service awards for permanent team members We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.

Overview of the role: Reporting to the Reception Manager, the Team Leader is responsible for supporting them in delivering excellence and guest satisfaction. You will be required to maintain a flexible approach and work on your own initiative as well as creating and implementing procedures which enhance both the guest and team experience. Key areas of responsibilities: Lead, coach and motivate a team to excellence Support team and assist them with any concerns to help create an open and honest environment where team can be their best Responsible for driving customer service and response to problems in all areas Overseeing performance reviews and planning regular one-to-ones for the team Manage holiday and annualised hours Using the SAM system to roster team and manage hours Support across all areas of the Sales & Guest Services Department as required Management of performance of all guest services team. Supporting the operation and team on a day-to-day basis Ensuring the department is compliant to all Bourne Leisure mandatory regulations such as Health & Safety, Fire Safety and cash handling. Coach team in key customer service fundamentals such as problem resolution and departmental KPIs The ideal candidate should: Have a passion to succeed and deliver exceptional sales and service Have key knowledge of sales operating systems Ability to motivate and drive team to achieve the department and resort qualitative and quantitative targets Ability to organise and prioritise a demanding workload with a "can do/ hands on" attitude and lead by example Ability to work under pressure Excellent communication and motivation skills Be able to focus on the detail and prioritise to ensure the biggest positive impact Be flexible with working hours to meet the demands of both the business and team This will be a part-commissioned role. The benefits of working with us: Free use of many of the resort facilities and discounts off our food and retail outlets Subsidised OFSTED nursery facilities available on resort Discounted Bourne Leisure holidays for you, your family and friends Reward and recognition schemes including long service and team member of the month Externally recognised qualifications to give you the opportunity to develop and progress

As a Resort Safety Officer you will be customer focused, delivering a professional guest experience from the initial arrival of guests to Butlin's and throughout their stay. The purpose of the role: •Controlling access to resort and venues; checking of key cards and passes •Helping guests with enquiries demonstrating a problem solving attitude •Patrolling the resort and venues occasionally •Intermittent checks on outgoing vehicles •Reporting irregularities and incidents and completing the relevant reports We are looking for candidates who: •Hold a current SIA Door Supervisors Licence is preferred but not essential as training can be provided •Have previous experience in a security role would be an advantage The benefits of working with us: •Free use of many of the resort facilities and discounts off our food and retail outlets •Subsidised nursery facilities available on resort •Discounted Bourne Leisure holidays for you, your family and friends •Reward and recognition schemes including long service and team member of the month •Externally recognised qualifications to give you the opportunity to develop and progress We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.

ROLE PURPOSE The Sales & Guest Services Head of Department will ensure the smooth planning and delivery of a department which promotes the highest operational standards which exceed guest expectations within the following areas: Guest Services Department including: Guest Services, Switchboard, Telephones, Hotel Receptions and Check-In. The Sales Department including: Day Visitors, Holiday Booking Shop, Hotline, Conference & Events and Social Communications. You will drive a culture of excellence where high fulfilment delivers high performance for both our team and our business which in turn creates memories which delight our guests. You will be responsible for driving and identifying opportunities for financial success, guest service and team engagement. You will nurture an environment that allows all teams to perform at their best by setting clear goals KEY RESPONSIBILITIES We Delight Our Guests •Analyses guest feedback and reports on key trends and uses guest feedback, market data, trends and to improve and develop standards across the department. • Ownership of consistent delivery of a quality Butlin's experience in line with brand and/or venue guidelines, as well as resort wide to ensure we are continually looking and learning • Promotes a problem-solving attitude across the department to deal with all guest comments in a positive manner and take appropriate follow up action, turning any negative customer experiences into positive ones • Accountability for projecting for guest demand, pro-actively arranging appropriate resource/support to ensure the guest experience is not affected in line with budget requirements • Demonstrates and role models a commitment to delivering a superior guest experience in everything that you do • Takes responsibility to ensure all team are adhering to the Bourne Leisure Team Handbook and the cultural values taught in culture and departmental training. A Place Where Talent Thrives Leads and develops a leadership team which: • Creates an environment where every team member is encouraged to never stop looking and learning through a culture of high fulfilment and high performance. • Uses team survey data and other metrics to develop strategies which engage, develop and grow teams which in turn drives retention • Continually provides feedback and coaching to all team, conducting regular check ins, reviews and personal development plans and goals • Monitors the initial 90-day process for all new team, ensuring all team are allocated a buddy, and carriess out all 4, 8 and 12-week reviews • Sets clear goals and Personal Development Plans (PDP's) in line with the business and departmental strategy • Identifies talent nurturing them through continuous coaching, takes an active role in promoting learning opportunities for team such as apprenticeships. • Nurtures a high-performance culture where everyone's contributions are recognised, where talent thrives and rewarding careers are built • Supports the recruitment process for selecting exceptional talent through structured interviews • Ownership of the departmental training plan ensuring compliance with all activity, including compliance training, uses Cornerstone to monitor progress • Promotes teamwork across the department and encourages opportunities to multi-skill in other departments across the resort. We Strive To Be Better Inspire action and ownership for delivery of our business strategy, ensuring that the department regularly reviews its performance and plans, leading to an improved experience for our team, as well as our guests • Manages KPI's based on sales and costs, and identifies business risks, taking corrective action when needed • Has an exceptional level of operational knowledge specific to the area of expertise • Manages a budget based on the previous year's figures, analysing possible future scenarios and demonstrating an incremental growth. • Inspire action and ownership for delivery of the departmental plan, by breaking it down into measurable objectives. • Work towards alignment of the department to the Business Strategy, Mission Statement as well as H&S compliance. • Build and maintain strong relationships across Butlin's and Central Support teams. • Monitors team engagement levels and works with People Team to identify opportunities to drive engagement and retention • Monitors team retention, using exit interviews to address opportunities to increase retention • Demands the best of yourself and others to continually delight our guests and strive for excellence We Are The Best Place To Invest Monitors compliance 100% completion of all Safe & Secure training within the department, implementing strategies and initiatives to drive completion. • Management of department budgets, including payroll, stock and replacement inventory and based on previous years figures, looking for opportunities for incremental growth • Monitors and implements all company policy and procedures pertaining to the Department and participates in the development of such policy • Actively participates in the resort strategic plan including capital expenditure About the benefits: *Subsidised OFSTED Nursery facilities available on resort *20% off food in our restaurants and take away. *Subsidised food and drinks in our team diners. *Regular team incentives with great rewards. *Opportunity to earn up to £1,000 when you refer friends to join our great team *Holidays discounts of 20% for all of your family & friends in Haven, Butlin"s & Warner Hotels *Use of pool and many other leisure facilities. *Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members. *Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc *Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases *Team Member of the Month Awards *Instant Recognition schemes with great rewards through our busiest times *Long Service awards for permanent team members

The role of Accommodation Team Member will have experience in working within large buildings which includes the cleaning and maintenance of the property, H&S and Fire Safety duties. Problem solving and supporting a variety of issues that may arise during the day are also an essential part of this unique role. The role responsibilities include, but are not restricted to: •Being the point of contact for all live-in team members within the allocated property whilst on duty •Maintaining the buildings internally and externally as well as individual rooms where required •Ensuring the communal areas are clean and well maintained at all times •Cleaning and preparing rooms when they are vacated so they can be re-allocated quickly where required •Attending to any other ad hoc duties as and when necessary within the property •Completing all daily, weekly & monthly checks in accordance with company policy (including fire safety, health & safety and cleaning schedules) •To undertake security checks of the properties on a regular basis looking for and dealing with any problems or issues that might arise and regularly monitor the CCTV. The ideal candidate will have: •A problem-solving attitude •Great communication and people skills •High levels of Self-motivation, a high level of flexibility & a drive to achieve •Good understanding of Health & Safety requirements and legislation •Able to prioritise to hit required deadlines •Strong organisational skills & the ability to forward plan •Basic computer skills such as ability to use Microsoft applications including Outlook and Excel The benefits of working with us: Subsidised OFSTED Nursery facilities available on resort 20% off food in our restaurants and take away. Subsidised food and drinks in our team diners. Regular team incentives with great rewards. Opportunity to earn up to £1,000 when you refer friends to join our great team Holidays Discounts of 20% for all of your family & friends in Haven, Butlins & Warner Hotels Use of Pool and many other Leisure facilities. Funded qualification development opportunities from Level 2 to Masters Degrees for permanent team members. Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc Fantastic discounts when making purchases from most major retailers and hundreds of discounts on everyday purchases Team Member of the Month Awards Instant Recognition schemes with great rewards through our busiest times Long Service awards for permanent team members We look forward to hearing from you if your skills match what we are looking for and you would love to be part of our team.