Job Title: Member Services and Allocations Coordinator Location: South Wigston, Leicester, LE18 4TP Hours: Part Time, 20 hours per week across 5 days Salary: £13411.20 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community. This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK. Key Responsibilities Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system Manage the allocations process to ensure all allocations are completed accurately and timely working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will: Understand how memberships and charging structures work Monitor inbox for membership change emails Liaise with member and discuss costs incurred/saved Liaise with Regional Operations Manager on scheduling/capacity. Update pipeline, calendar & schedule with member changes when a new member is scheduled Update Gladys with information and fees Confirm with member via email about any changes made Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team Dealing with telephone and email enquiries effectively and with high standards of customer service Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance Undertake other duties appropriate to the nature of the post as stipulated by your line manager. To work in accordance with our Customer Services Charter and to communicate this to relevant parties Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects. Common/Shared Responsibilities Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers. Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required. Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others. Share responsibility for good Health and Safety practices, reporting any concerns to line management. Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods. Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role. Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands. Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. Be a responsible ambassador and representative of FareShare Midlands Person Specification Skills & Experience Able to demonstrate an understanding of and interest in the work of FareShare Midlands Strong leadership skills the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams Excellent team player willing to work across multiple departments to be able to be diverse and demonstrate a clear understanding of the importance of team working Strong planning and organising skills Good level of Maths and competence in IT, including Word, Excel & Outlook. Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. We will be actively interviewing candidates as they apply
Jul 01, 2025
Full time
Job Title: Member Services and Allocations Coordinator Location: South Wigston, Leicester, LE18 4TP Hours: Part Time, 20 hours per week across 5 days Salary: £13411.20 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community. This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK. Key Responsibilities Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system Manage the allocations process to ensure all allocations are completed accurately and timely working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will: Understand how memberships and charging structures work Monitor inbox for membership change emails Liaise with member and discuss costs incurred/saved Liaise with Regional Operations Manager on scheduling/capacity. Update pipeline, calendar & schedule with member changes when a new member is scheduled Update Gladys with information and fees Confirm with member via email about any changes made Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team Dealing with telephone and email enquiries effectively and with high standards of customer service Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance Undertake other duties appropriate to the nature of the post as stipulated by your line manager. To work in accordance with our Customer Services Charter and to communicate this to relevant parties Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects. Common/Shared Responsibilities Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers. Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required. Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others. Share responsibility for good Health and Safety practices, reporting any concerns to line management. Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods. Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role. Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands. Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. Be a responsible ambassador and representative of FareShare Midlands Person Specification Skills & Experience Able to demonstrate an understanding of and interest in the work of FareShare Midlands Strong leadership skills the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams Excellent team player willing to work across multiple departments to be able to be diverse and demonstrate a clear understanding of the importance of team working Strong planning and organising skills Good level of Maths and competence in IT, including Word, Excel & Outlook. Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. We will be actively interviewing candidates as they apply
A truly rewarding role supporting local people facing food insecurity Job Title : Culinary Chef and Trainer Location: Birmingham Hours: Full-time, 40 hours per week Contract: Permanent Salary: £34540 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role We re looking for a Culinary Chef Trainer for our brand-new purpose built Commercial and Training Kitchen in The Coronation Food Project Hub, Birmingham, helping combat food insecurity by providing affordable, nutritious surplus food in a dignified and supportive environment for underserved communities. In addition to catering skills, you will need to demonstrate a passion for reducing food waste through innovation and creativity. Working closely with FareShare Midlands Head of Operations you will develop and mobilise the kitchen and catering service(s) for The Coronation Food Project, enabling significant increase in FSM s reach, support and impact in tackling food insecurity. You will play a lead part in managing our flagship Kitchen, producing high quality meals from surplus food as well as catering for large corporate events. We are keen to grow a Catering skills programme in line with our Employability strategy and you will need to play a key role in informing and shaping the training programmes. Like most charity roles, this is as much a hands on as well as management role. Key Responsibilities Food Preparation and Cooking Plan, prepare and cook high quality, innovative meals in a timely manner for staff, volunteers, visitors and the public as well as larger catering events, ensuring variety, nutritional balance, and high standards of taste and presentation. Ensure all food is made according to the recipe and portion control standards Adapt menus based on seasonality and availability of surplus food Address any feedback or special dietary requirements to ensure a high level of satisfaction, improving offerings Menu Planning and Development Develop and create new recipes in collaboration with the staff, volunteers and local organisations Innovate dishes that align with the organisations concept and demand Monitor food trends and implement them in the menu, while maintaining FareShare s brand and ethos Create and deliver menus for corporate events Training Develop and coordinate the delivery of catering skills and cookery courses to individuals of all ages and abilities within The Coronation Food Project Hub Kitchen, ensuring equipment, resources and ingredients are appropriate to each class Supervise members of staff & volunteers supporting the delivery of cookery classes Participate in staff reviews, appraisal and personal development scheme Undertake further training as required Kitchen Management Oversee kitchen team, including training, scheduling, and managing their daily tasks. Ensure proper stock control, including the procurement of ingredients, maintaining inventory, and minimising food waste. Manage food costs, portion control, and kitchen meeting budgetary requirements. Work to guidelines from key stakeholders such funders, Public Health etc. keeping up to date with changes in food policy, strategy and dietary advice. Health, Safety, and Compliance Implement, manage and monitor all food safety standards, policies and protocols including sanitation, food safety, storage and food handling and distribution. Oversee the cleanliness, organisation, and hygiene standards of the kitchen, ensuring compliance with HACCP, COSHH and food safety regulations, ensuring effective and timely liaison with Environmental Health Officers. Compliance with the Health and Safety at Work Act, with specific responsibility for the health safety and welfare of all personnel within their control. Reports all accidents and/or incidents and near misses in accordance with the organisations procedures. People Management Working closely with the Head of Operations and Food, provide effective leadership, management and supervision to kitchen staff, volunteers, setting clear priorities and targets. Ensuring that staff and volunteers understand their role responsibilities in line with FSM overall mission and have the resources, capacity and capability to effectively undertake their duties. Ensure and support adequate training and development of staff and volunteers within the team. Participate positively in FSM people management processes ensuring organisation and team development, undertaking all aspects of line management responsibility including supervision, development and appraisals for teams. Ensure the service is delivered by teams in accordance with FareShare Midlands Equality, Diversity and Inclusion and Staff Wellbeing Policies and maintain the values and culture of the FSM. Recruit, support and manage volunteers and staff teams. Person Specification Essential Experience, Skills & Competencies Minimum of 3 -5 years in a Chef/Kitchen Manager/ CDP or similar role. Expertise in various cooking techniques and styles. Ability to engage with a diverse range of people including corporate guests with strong customer service skills. Strong leadership, time management, and organisational skills. Ability to work under pressure and handle multiple tasks. Knowledge of kitchen safety, food hygiene, and sanitation regulations. Intermediate food hygiene level 3. First Aid Certificate. Able to travel and work weekends. Desirable Criteria Experience of working in a charitable organisation Experience of working with volunteers in a charitable setting Experience of working with surplus food Culinary degree Mentoring/ Coaching experience Competencies and behaviours Creativity and passion for food. Attention to detail. Excellent communication and interpersonal skills. Team-oriented and a strong leader. An understanding of, and sympathy with FareShare s mission. Flexibility of approach and ability to work in a team and across other internal teams. How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. Your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. Closing date: Monday 14th July 2025, 9 am Interviews: As soon as possible and during week commencing 14th July 20
Jul 01, 2025
Full time
A truly rewarding role supporting local people facing food insecurity Job Title : Culinary Chef and Trainer Location: Birmingham Hours: Full-time, 40 hours per week Contract: Permanent Salary: £34540 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role We re looking for a Culinary Chef Trainer for our brand-new purpose built Commercial and Training Kitchen in The Coronation Food Project Hub, Birmingham, helping combat food insecurity by providing affordable, nutritious surplus food in a dignified and supportive environment for underserved communities. In addition to catering skills, you will need to demonstrate a passion for reducing food waste through innovation and creativity. Working closely with FareShare Midlands Head of Operations you will develop and mobilise the kitchen and catering service(s) for The Coronation Food Project, enabling significant increase in FSM s reach, support and impact in tackling food insecurity. You will play a lead part in managing our flagship Kitchen, producing high quality meals from surplus food as well as catering for large corporate events. We are keen to grow a Catering skills programme in line with our Employability strategy and you will need to play a key role in informing and shaping the training programmes. Like most charity roles, this is as much a hands on as well as management role. Key Responsibilities Food Preparation and Cooking Plan, prepare and cook high quality, innovative meals in a timely manner for staff, volunteers, visitors and the public as well as larger catering events, ensuring variety, nutritional balance, and high standards of taste and presentation. Ensure all food is made according to the recipe and portion control standards Adapt menus based on seasonality and availability of surplus food Address any feedback or special dietary requirements to ensure a high level of satisfaction, improving offerings Menu Planning and Development Develop and create new recipes in collaboration with the staff, volunteers and local organisations Innovate dishes that align with the organisations concept and demand Monitor food trends and implement them in the menu, while maintaining FareShare s brand and ethos Create and deliver menus for corporate events Training Develop and coordinate the delivery of catering skills and cookery courses to individuals of all ages and abilities within The Coronation Food Project Hub Kitchen, ensuring equipment, resources and ingredients are appropriate to each class Supervise members of staff & volunteers supporting the delivery of cookery classes Participate in staff reviews, appraisal and personal development scheme Undertake further training as required Kitchen Management Oversee kitchen team, including training, scheduling, and managing their daily tasks. Ensure proper stock control, including the procurement of ingredients, maintaining inventory, and minimising food waste. Manage food costs, portion control, and kitchen meeting budgetary requirements. Work to guidelines from key stakeholders such funders, Public Health etc. keeping up to date with changes in food policy, strategy and dietary advice. Health, Safety, and Compliance Implement, manage and monitor all food safety standards, policies and protocols including sanitation, food safety, storage and food handling and distribution. Oversee the cleanliness, organisation, and hygiene standards of the kitchen, ensuring compliance with HACCP, COSHH and food safety regulations, ensuring effective and timely liaison with Environmental Health Officers. Compliance with the Health and Safety at Work Act, with specific responsibility for the health safety and welfare of all personnel within their control. Reports all accidents and/or incidents and near misses in accordance with the organisations procedures. People Management Working closely with the Head of Operations and Food, provide effective leadership, management and supervision to kitchen staff, volunteers, setting clear priorities and targets. Ensuring that staff and volunteers understand their role responsibilities in line with FSM overall mission and have the resources, capacity and capability to effectively undertake their duties. Ensure and support adequate training and development of staff and volunteers within the team. Participate positively in FSM people management processes ensuring organisation and team development, undertaking all aspects of line management responsibility including supervision, development and appraisals for teams. Ensure the service is delivered by teams in accordance with FareShare Midlands Equality, Diversity and Inclusion and Staff Wellbeing Policies and maintain the values and culture of the FSM. Recruit, support and manage volunteers and staff teams. Person Specification Essential Experience, Skills & Competencies Minimum of 3 -5 years in a Chef/Kitchen Manager/ CDP or similar role. Expertise in various cooking techniques and styles. Ability to engage with a diverse range of people including corporate guests with strong customer service skills. Strong leadership, time management, and organisational skills. Ability to work under pressure and handle multiple tasks. Knowledge of kitchen safety, food hygiene, and sanitation regulations. Intermediate food hygiene level 3. First Aid Certificate. Able to travel and work weekends. Desirable Criteria Experience of working in a charitable organisation Experience of working with volunteers in a charitable setting Experience of working with surplus food Culinary degree Mentoring/ Coaching experience Competencies and behaviours Creativity and passion for food. Attention to detail. Excellent communication and interpersonal skills. Team-oriented and a strong leader. An understanding of, and sympathy with FareShare s mission. Flexibility of approach and ability to work in a team and across other internal teams. How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. Your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. Closing date: Monday 14th July 2025, 9 am Interviews: As soon as possible and during week commencing 14th July 20
Job Title: Member Services and Allocations Coordinator Location: Nottingham, NG7 Hours: Part Time, 20 hours per week across 5 days Salary: £13411.20 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community. This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK. Key Responsibilities Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system Manage the allocations process to ensure all allocations are completed accurately and timely working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will: Understand how memberships and charging structures work Monitor inbox for membership change emails Liaise with member and discuss costs incurred/saved Liaise with Regional Operations Manager on scheduling/capacity. Update pipeline, calendar & schedule with member changes when a new member is scheduled Update Gladys with information and fees Confirm with member via email about any changes made Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team Dealing with telephone and email enquiries effectively and with high standards of customer service Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance Undertake other duties appropriate to the nature of the post as stipulated by your line manager. To work in accordance with our Customer Services Charter and to communicate this to relevant parties Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects. Common/Shared Responsibilities Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers. Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required. Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others. Share responsibility for good Health and Safety practices, reporting any concerns to line management. Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods. Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role. Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands. Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. Be a responsible ambassador and representative of FareShare Midlands Person Specification Skills & Experience Able to demonstrate an understanding of and interest in the work of FareShare Strong leadership skills the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams Excellent team player willing to work across multiple departments to be able to be diverse and demonstrate a clear understanding of the importance of team working Strong planning and organising skills Good level of Maths and competence in IT, including Word, Excel & Outlook. Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. Your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. We will be actively interviewing candidates as they apply
Jun 30, 2025
Full time
Job Title: Member Services and Allocations Coordinator Location: Nottingham, NG7 Hours: Part Time, 20 hours per week across 5 days Salary: £13411.20 per annum About FareShare Midlands FareShare Midlands is the region s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here. The Role To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community. This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK. Key Responsibilities Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system Manage the allocations process to ensure all allocations are completed accurately and timely working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will: Understand how memberships and charging structures work Monitor inbox for membership change emails Liaise with member and discuss costs incurred/saved Liaise with Regional Operations Manager on scheduling/capacity. Update pipeline, calendar & schedule with member changes when a new member is scheduled Update Gladys with information and fees Confirm with member via email about any changes made Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team Dealing with telephone and email enquiries effectively and with high standards of customer service Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance Undertake other duties appropriate to the nature of the post as stipulated by your line manager. To work in accordance with our Customer Services Charter and to communicate this to relevant parties Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects. Common/Shared Responsibilities Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers. Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required. Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others. Share responsibility for good Health and Safety practices, reporting any concerns to line management. Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods. Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role. Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands. Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management. Be a responsible ambassador and representative of FareShare Midlands Person Specification Skills & Experience Able to demonstrate an understanding of and interest in the work of FareShare Strong leadership skills the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams Excellent team player willing to work across multiple departments to be able to be diverse and demonstrate a clear understanding of the importance of team working Strong planning and organising skills Good level of Maths and competence in IT, including Word, Excel & Outlook. Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required How to Apply To apply, please submit: A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands. Your CV. We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. Right to Work in the UK status is required. We will be actively interviewing candidates as they apply
Warehouse Coordinator/Van Driver Reporting to: Regional Operations Manager Location: Midlands; Nottingham Some travel may be required to other locations. Contract: Permanent Hours: 37.5 hours per week, Salary: £ 18,895 per annum About FareShare Midlands FareShare Midlands is the region's largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from retailers and manufacturers. We rely on an army of volunteers to help redistribute this food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. The Role The role of the Warehouse coordinator/Van Driver, will be to work on the ground, setting up the delivery schedules with the members and working closely with the wider Fareshare team & suppliers. The coordinator will be a working role, driving vans & FLTs whilst also helping lead the warehouse activity supporting a team of volunteers Main responsibilities Communication & Leadership To work closely with the volunteer teams - a diverse group ranging from regular and long-term volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience - to ensure that all shift duties are covered and teams work effectively To work closely with the Supervisor & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities To participate in end of day reviews and planning for the next day's activities 2. Operations To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow To ensure that all work areas - both inside and outside the warehouse - are clean, organised and safe to work in Undertake van driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards (when needed) Ensuring great customer service in delivery Loading and unloading, sorting for and following deliveries, ensuring safe lifting and carrying Keep vehicles refuelled, maintained, operational and clean and tidy, ready for the next delivery run Refer van "issues", in a timely manner to Warehouse Team Leader to ensure minimum disruption to service delivery Undertake all checks and procedures from pre-delivery to post-delivery Ensure lock up, parking and storage of vans and equipment following completion of deliveries 3. Standards To ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers, carrying out risk assessments as required To uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs) 4. Administration To ensure that food movements are accurately logged on the electronic stock management system To carry out depot administration, including running reports, correspondence with member groups, updating volunteer records To ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints. Person specification To succeed in this role, you will need to be flexible, dedicated to the values & objectives of the pilot and above all excellent at problem solving and communication to all stakeholders Essential Experience (Desirable) Experience of working in a warehouse environment, preferably with food Experience of working with individuals who may feel vulnerable or need support No major endorsements on licence such as DR, DG or IN. Successful candidates will have a full clean UK driving licence (6 points or less will be considered) Previous multi-drop experience is preferred however not essential. Also the role requires manually loading stock into a van (up to 20/30kg) and unload each delivery A good geographical knowledge of the County and surrounding area would be helpful. Personal Qualities (Desirable) Excellent, clear and proactive communication skills, both internal and with external stakeholders Team working skills, including both the ability to delegate and to develop people with a positive approach Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team All round good health and ability to do physically demanding work at times A positive and creative attitude in support of our FareShare & partner's values A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities A flexible work approach, including a willingness to cover alternative shift rotas Qualifications Driving license IT literacy, in particular of using Microsoft applications (Outlook, Word) Sound numeracy skills Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas) How to Apply: If you would like to apply for this role, please submit a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands with your CV. We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within FareShare Midlands. Closing date for receipt of applications is midnight Sunday 19 December 2021 Interviews will take place week commencing 20 December 2021
Dec 07, 2021
Full time
Warehouse Coordinator/Van Driver Reporting to: Regional Operations Manager Location: Midlands; Nottingham Some travel may be required to other locations. Contract: Permanent Hours: 37.5 hours per week, Salary: £ 18,895 per annum About FareShare Midlands FareShare Midlands is the region's largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from retailers and manufacturers. We rely on an army of volunteers to help redistribute this food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. The Role The role of the Warehouse coordinator/Van Driver, will be to work on the ground, setting up the delivery schedules with the members and working closely with the wider Fareshare team & suppliers. The coordinator will be a working role, driving vans & FLTs whilst also helping lead the warehouse activity supporting a team of volunteers Main responsibilities Communication & Leadership To work closely with the volunteer teams - a diverse group ranging from regular and long-term volunteers, placements (e.g. Job Centre) to business people having just a 1-day volunteering experience - to ensure that all shift duties are covered and teams work effectively To work closely with the Supervisor & wider staff team with the recruitment, training and development of volunteers in the context of our commitment to Equal Opportunities To participate in end of day reviews and planning for the next day's activities 2. Operations To work to performance indicators so that stock is accurate and delivery routes are efficient to allow the organisation to grow To ensure that all work areas - both inside and outside the warehouse - are clean, organised and safe to work in Undertake van driving duties to ensure effective, efficient timely and safe delivery & collection of food, in line with compliance standards (when needed) Ensuring great customer service in delivery Loading and unloading, sorting for and following deliveries, ensuring safe lifting and carrying Keep vehicles refuelled, maintained, operational and clean and tidy, ready for the next delivery run Refer van "issues", in a timely manner to Warehouse Team Leader to ensure minimum disruption to service delivery Undertake all checks and procedures from pre-delivery to post-delivery Ensure lock up, parking and storage of vans and equipment following completion of deliveries 3. Standards To ensure compliance with relevant Health & Safety, Food Hygiene and other standards applicable to the building, vehicles, refrigeration equipment, our staff and volunteers, carrying out risk assessments as required To uphold and develop high quality customer care towards & communication with our Community Food Members (CFMs) 4. Administration To ensure that food movements are accurately logged on the electronic stock management system To carry out depot administration, including running reports, correspondence with member groups, updating volunteer records To ensure that relevant administrative matters are dealt with in a timely way, for instance food safety traces & customer complaints. Person specification To succeed in this role, you will need to be flexible, dedicated to the values & objectives of the pilot and above all excellent at problem solving and communication to all stakeholders Essential Experience (Desirable) Experience of working in a warehouse environment, preferably with food Experience of working with individuals who may feel vulnerable or need support No major endorsements on licence such as DR, DG or IN. Successful candidates will have a full clean UK driving licence (6 points or less will be considered) Previous multi-drop experience is preferred however not essential. Also the role requires manually loading stock into a van (up to 20/30kg) and unload each delivery A good geographical knowledge of the County and surrounding area would be helpful. Personal Qualities (Desirable) Excellent, clear and proactive communication skills, both internal and with external stakeholders Team working skills, including both the ability to delegate and to develop people with a positive approach Good organisational skills including attention to detail, an ability to prioritise and meet deadlines working with own team All round good health and ability to do physically demanding work at times A positive and creative attitude in support of our FareShare & partner's values A motivation to collaborate with and develop others, with a demonstrable commitment to Equal Opportunities A flexible work approach, including a willingness to cover alternative shift rotas Qualifications Driving license IT literacy, in particular of using Microsoft applications (Outlook, Word) Sound numeracy skills Qualifications in Food Hygiene, Health & Safety as it applies to food distribution (or if not it is essential that you have the commitment to training in these areas) How to Apply: If you would like to apply for this role, please submit a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands with your CV. We particularly welcome applications from those of a black and minority ethnic (BAME) background, as BAME people are currently under-represented within FareShare Midlands. Closing date for receipt of applications is midnight Sunday 19 December 2021 Interviews will take place week commencing 20 December 2021
