Action for Carers (Surrey)

HR Assistant (fixed term - maternity cover) Location: Astolat with opportunity for hybrid working Within ACS core office hours (8am 6pm) Salary: Band Q: £27 191 (annual FTE, will be pro rata d based on working hours) Hours of Work : 24 hours per week (0.67 FTE). Flexibility will be required to meet the evolving needs of the organisation (occasional evening & weekend). Role Overview The HR Assistant is responsible for delivering efficient and accurate HR support across the organisation. This role manages employee and volunteer records, oversees recruitment and onboarding processes, coordinates training and development activities, and ensures compliance with HR policies and procedures. Acting as the first point of contact for HR queries, the postholder plays a vital role in supporting a positive employee experience and upholding Action for Carers values of Focus, Inclusion, Respect, and Excellence. Person Specification Experience, Knowledge & Skills Essential Essential Experience Previous experience in an HR administrative role. Experience managing HR records and systems. Experience supporting recruitment and onboarding processes. Experience coordinating training and maintaining accurate records. Essential Knowledge Understanding of HR processes and compliance requirements (e.g., DBS checks, right-to-work). Knowledge of safeguarding, confidentiality, and data protection principles. Familiarity with HR systems (experience with Iris Staffology desirable). Awareness of best practice in recruitment and employee engagement. Essential Skills Excellent organisational and time management skills. High attention to detail and accuracy. Ability to handle confidential information with discretion. Strong communication and interpersonal skills. Proficient in Microsoft Office (Word, Excel, Outlook). Ability to work independently and collaboratively as part of a team. Desirable Experience in a charity or not-for-profit environment. Key Responsibilities HR Administration Maintain accurate and up-to-date employee and volunteer records in the HR Information System (Iris Staffology). Prepare and issue employment contracts, offer letters, pay increase letters, and other HR documentation. Collect references, coordinate DBS checks, and verify right-to-work documentation, ensuring safer recruitment measures are completed. Handle confidential information with discretion and professionalism. Share pay changes, new starters, and leaver information with Finance and support payroll administration. Complete compliance checks (e.g., DBS renewals) systematically and on time. Develop and optimise use of the HR system to meet organisational needs. Manage HR and Recruitment inboxes and maintain the organisational chart. Attraction & Selection Support recruitment by posting job adverts, coordinating applications, and scheduling interviews. Support the recruitment and onboarding of trustees Assist with onboarding and induction activities. Promote best practice in recruitment, ensuring processes reflect organisational values and inclusivity. Engagement, Training & Development Assist with developing and implementing an annual employee engagement plan. Monitor and report on mandatory training completion, escalating as needed. Maintain accurate training records and book external courses. Source external trainers, manage invoices, and prepare training materials. Act as first point of contact for training queries and manage the training platform. Produce HR training reports for senior management and organise Lunch & Learn sessions. Employee Relations & HR Policies Respond to queries on HR policies such as absence, leave, and flexible working. Assist with policy development, implementation, and review. Take notes during formal employee meetings. General Provide support to the CEO in the absence of the Finance and Governance Officer Promote and adhere to Action for Carers values: Focus, Inclusion, Respect, Excellence. Ensure compliance with safeguarding, confidentiality, and data protection requirements. Attend team meetings, supervision, and mandatory training. Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence. Work across the organisation on projects and support organisation-wide events and activities. To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.

Data Processing Administrator Location: Astolat with opportunity for hybrid working Within ACS core office hours (8am 6pm) Salary: Band P: £25,634-£26,538 (Pro-rata) Hours of Work : 32 hours per week (0.8 FTE). Flexibility will be required to meet the evolving needs of the organisation (occasional evening & weekend). Role Overview The Data Processing Administrator will play a key role in ensuring the charity s data is accurate, secure, and effectively managed to support service delivery, reporting, and decision-making. This role is vital in helping the organisation maintain high standards of data integrity and compliance, ultimately supporting unpaid carers more effectively. Person Specification Experience, Knowledge & Skills Essential Essential Experience Proven experience in data entry and data management within a professional setting. Familiarity with data management software, ideally Microsoft Dynamics CRM or similar platforms. Essential Knowledge Strong understanding of data protection regulations (e.g., GDPR) and best practices for handling sensitive information. Knowledge of data quality assurance processes and techniques. Awareness of the role of data in supporting charitable services and impact measurement. Essential Skills Excellent attention to detail and a high level of accuracy in data handling. Strong analytical and problem-solving abilities. Openness and self-motivation to learn and develop new skills, including the ability to adapt to and work confidently with a range of digital systems and tools. Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint. Ability to work independently and collaboratively within a team. Effective communication and interpersonal skills, with the ability to liaise confidently with colleagues and stakeholders. Strong organisational skills, with the ability to manage multiple projects and priorities in a fast-paced environment. Ability to touch-type and enter data with good speed and accuracy. Desirable Experience working with data visualisation tools such as Tableau or Power BI. Key Responsibilities Perform data entry and maintenance, including updating existing records and entering new information into databases. Perform routine data quality checks and resolve discrepancies Assist in the development and implementation of data management policies and procedures. Collaborate with other departments to understand their data needs and provide solutions. Generate reports and work alongside the Administration & Data Team Manager to analyse data and support decision-making processes. Troubleshoot and resolve data-related issues. Maintain confidentiality and security of sensitive data. Support the team with general administrative tasks as needed, under direction of the Administration & Data Team Manager. Stay up to date with industry trends and best practices in data management. Take responsibility and ownership of your area of work including your own training and development to make sure you can deliver excellence. Work across the organisation on projects and support organisation-wide events and activities. To Apply If you feel you are a suitable candidate and would like to work for Action for Carers, please click apply to be redirected to our website to complete your application.