As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Provide information, guidance and signposting to carers. Assess needs and identify potential risks. Respond to enquiries with empathy, professionalism and sensitivity. Connect carers with appropriate support, both within our organisation and beyond. Help ensure carers feel informed, valued and supported. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What is it about this role and supporting unpaid carers that appeals to you? 2. Please describe a time when you supported someone who was distressed, vulnerable or facing a difficult situation. What did you do, and what was the outcome? To help us review applications fairly, please keep each answer to 300 words or fewer. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. Safeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
Oct 21, 2026
Full time
As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Provide information, guidance and signposting to carers. Assess needs and identify potential risks. Respond to enquiries with empathy, professionalism and sensitivity. Connect carers with appropriate support, both within our organisation and beyond. Help ensure carers feel informed, valued and supported. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What is it about this role and supporting unpaid carers that appeals to you? 2. Please describe a time when you supported someone who was distressed, vulnerable or facing a difficult situation. What did you do, and what was the outcome? To help us review applications fairly, please keep each answer to 300 words or fewer. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. Safeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
As a Carer Advice and Guidance Advisor, you will be the primary point of contact for carers with complex needs, responsible for managing a full caseload and providing end-to-end casework and support. Working predominantly remotely (Teams/phone), the Advisor conducts thorough, person centred needs assessments and develops personalised, outcome-focused action plans for carers and their families. This role involves providing in-depth advice, advocating on behalf of carers, and helping them navigate the health and social care system. This role requires high proficiency in digital tools to manage the blended casework modelunpaid carers seeking support, information and guidance. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Manage a caseload of carers, acting as their key point of contact Conduct comprehensive needs assessments using a whole family approach Provide personalised information, advice and guidance on a range of issues affecting carers Advocate on behalf of carers to help them access funding, services, benefits and their rights Support carers to navigate health, social care, and community services, ensuring they can access the most appropriate support What are we looking for? Experience providing one-to-one advice, guidance, support or casework Experience managing a caseload and developing personalised action plans. Strong communication and relationship-building skills. Experience delivering support remotely via telephone and online platforms. Excellent problem-solving and advocacy skills. Confidence using digital systems and communication tools, including Microsoft Teams. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What interests you about supporting unpaid carers, and how do your skills and experience equip you to provide high-quality advice and guidance? 2. Please describe a situation where you successfully supported an individual through a challenging or complex issue. What was your approach, what actions did you take, and what was the outcome? To help us review applications fairly, please keep each answer to 300 words or less. Safeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
Oct 21, 2026
Full time
As a Carer Advice and Guidance Advisor, you will be the primary point of contact for carers with complex needs, responsible for managing a full caseload and providing end-to-end casework and support. Working predominantly remotely (Teams/phone), the Advisor conducts thorough, person centred needs assessments and develops personalised, outcome-focused action plans for carers and their families. This role involves providing in-depth advice, advocating on behalf of carers, and helping them navigate the health and social care system. This role requires high proficiency in digital tools to manage the blended casework modelunpaid carers seeking support, information and guidance. This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. In this role, you will: Manage a caseload of carers, acting as their key point of contact Conduct comprehensive needs assessments using a whole family approach Provide personalised information, advice and guidance on a range of issues affecting carers Advocate on behalf of carers to help them access funding, services, benefits and their rights Support carers to navigate health, social care, and community services, ensuring they can access the most appropriate support What are we looking for? Experience providing one-to-one advice, guidance, support or casework Experience managing a caseload and developing personalised action plans. Strong communication and relationship-building skills. Experience delivering support remotely via telephone and online platforms. Excellent problem-solving and advocacy skills. Confidence using digital systems and communication tools, including Microsoft Teams. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. How to Apply: Please submit your CV and a covering letter. Please answer the following two questions within your covering letter: 1. What interests you about supporting unpaid carers, and how do your skills and experience equip you to provide high-quality advice and guidance? 2. Please describe a situation where you successfully supported an individual through a challenging or complex issue. What was your approach, what actions did you take, and what was the outcome? To help us review applications fairly, please keep each answer to 300 words or less. Safeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
As an Adult Carer Activities & Engagement Coordinator, you will deliver a programme of in-person and online support for adult carers. The role involves leading community-based hubs, facilitating online sessions, and building a network of volunteer-led community activities across Surrey. In this role, you will: Act as the lead for service delivery within an assigned area Plan and lead regular in-person Carers Engage and Connect Hubs in your area, including weekday and weekend options Take day-to-day responsibility for the monitoring of delivery venues; ensuring locations are accessible, safe, and appropriate for the specific needs of the carer group Facilitate a range of sessions including informal drop-ins, structured peer support, training workshops, and wellbeing activities Develop and coordinate a timetable of volunteer-led activities in the community (e.g., walking groups, book clubs, cinema trips) What are we looking for? We're looking for people who: Have experience coordinating activities, events, groups or community projects Are confident engaging with a wide range of people Can build positive relationships and encourage participation Share our commitment to supporting unpaid carers. Experience gained within community services, health and social care, charities, customer-facing environments, events, wellbeing services, volunteer management or engagement roles would be highly beneficial. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. How to Apply: Please submit your CV and a covering letter. As part of your covering letter, please answer the two questions below; Q1: Creating an Engaging Offer for Carers Adult carers come from a wide range of backgrounds, ages and caring situations. If you were responsible for developing a programme of activities within your local area, what types of groups, events or wellbeing opportunities would you offer, and how would you ensure they appealed to a diverse range of carers? We're interested in hearing your ideas, creativity and understanding of the differing needs and interests of carers. Q2: Delivering an Excellent Carer Experience Describe what a successful Engage and Connect Hub or community activity would look like to you. How would you create a welcoming, inclusive and supportive environment while ensuring carers achieve meaningful outcomes from attending? We're looking for evidence of your facilitation style, approach to inclusion and focus on delivering positive outcomes for carers. We recommend a maximum of 400 words per question, to help you provide focused and relevant responses. Please note: Applications will be assessed on both your CV and your responses to the questions, so we encourage you to provide specific examples where possible. S afeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
Oct 21, 2026
Full time
As an Adult Carer Activities & Engagement Coordinator, you will deliver a programme of in-person and online support for adult carers. The role involves leading community-based hubs, facilitating online sessions, and building a network of volunteer-led community activities across Surrey. In this role, you will: Act as the lead for service delivery within an assigned area Plan and lead regular in-person Carers Engage and Connect Hubs in your area, including weekday and weekend options Take day-to-day responsibility for the monitoring of delivery venues; ensuring locations are accessible, safe, and appropriate for the specific needs of the carer group Facilitate a range of sessions including informal drop-ins, structured peer support, training workshops, and wellbeing activities Develop and coordinate a timetable of volunteer-led activities in the community (e.g., walking groups, book clubs, cinema trips) What are we looking for? We're looking for people who: Have experience coordinating activities, events, groups or community projects Are confident engaging with a wide range of people Can build positive relationships and encourage participation Share our commitment to supporting unpaid carers. Experience gained within community services, health and social care, charities, customer-facing environments, events, wellbeing services, volunteer management or engagement roles would be highly beneficial. Why Work With Us? At Action for Carers Surrey, we're committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life. Every interaction matters. Every carer deserves to feel heard. How to Apply: Please submit your CV and a covering letter. As part of your covering letter, please answer the two questions below; Q1: Creating an Engaging Offer for Carers Adult carers come from a wide range of backgrounds, ages and caring situations. If you were responsible for developing a programme of activities within your local area, what types of groups, events or wellbeing opportunities would you offer, and how would you ensure they appealed to a diverse range of carers? We're interested in hearing your ideas, creativity and understanding of the differing needs and interests of carers. Q2: Delivering an Excellent Carer Experience Describe what a successful Engage and Connect Hub or community activity would look like to you. How would you create a welcoming, inclusive and supportive environment while ensuring carers achieve meaningful outcomes from attending? We're looking for evidence of your facilitation style, approach to inclusion and focus on delivering positive outcomes for carers. We recommend a maximum of 400 words per question, to help you provide focused and relevant responses. Please note: Applications will be assessed on both your CV and your responses to the questions, so we encourage you to provide specific examples where possible. S afeguarding Statement Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.
