ABM UK

Location: MME2, Durham Shift Pattern:?5 on 2 off Hours:?45 Hours/Week Rate of Pay:?£14.65/Hour Overview of Job Description ABM Facility Services UK are looking to recruit a Senior Supervisor on a full-time permanent basis for a high-profile client within the Durham area click apply for full job details

A leading security service provider is seeking a Security Officer for the London Designer Outlet. This role focuses on maintaining a safe and secure environment through proactive engagement with visitors and effective incident management. The ideal candidate will possess a valid SIA Door Supervisor Licence and demonstrate excellent communication and customer service skills. This position offers competitive pay at £15.60 per hour, with a shift pattern of 4 on / 4 off.

Overview LOCATION: London Designer Outlet, Wembley HA9 0PA SHIFT PATTERN: 4 on / 4 off WORKING HOURS: 42 HOURS PER WEEK PAY RATE: £15.60 PER HOUR If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! Role Overview The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors. A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times. Key Responsibilities Customer Service & Public Engagement Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service. Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support. Maintain a smart, professional appearance befitting the company and site standards at all times. Security & Patrol Duties Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times. Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users. Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues. Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures. Incident & Emergency Management Respond promptly and effectively to all security issues, incidents, and emergencies. Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution. Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents. Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times. Demonstrate sound judgement and the ability to think and act quickly under pressure. Monitoring, Reporting & Compliance Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour. Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies. Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards. Adhere to radio protocols and communication procedures at all times. Teamwork & Continuous Improvement Work closely with the Environmental Services Team to deliver a "one team" approach across the site. Highlight opportunities for improved collaboration and service delivery. Complete all mandatory and additional training as requested by the line manager. Undertake any other reasonable duties required to meet the operational needs of the business. Be available to cover at least one additional shift per month, where required, to support absence or annual leave. Job Requirements Essential Valid SIA Door Supervisor Licence. Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Ability to remain calm and decisive in emergency or high-pressure situations. Good organisational skills, flexibility, and reliability. Professional appearance and demeanour at all times. Good knowledge of the local area. Desirable SIA CCTV Licence. Experience operating fire alarm systems in a busy public environment. First Aid qualification. Personal Attributes Proactive and solution-focused approach. High levels of integrity, discretion, and professionalism. Strong awareness of human behaviour and situational risk. A team player who can also work confidently using own initiative. Benefits 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Resources on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our About ABM: ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

JOB TITLE Security Customer Service Officer REPORTING TO Operations Manager LOCATION Gyle Shopping Centre, Edinburgh HOURS 42 hours per week, 4 on 4 off PAY RATE £13.54 per hour OVERVIEW AND PURPOSE Gyle Shopping Centre is one of Edinburgh's prestige retail outlets which benefits from easy commuting from Edinburgh city Centre and surrounding areas, it offers free parking and discounted benefits from certain retailers. As part of the ABM security team you will also benefit from full uniform with an annual refresh, access to Perk Box employee benefit scheme which includes discounted e vouchers for most retailers, including gyms, holidays and car rentals to name a few, it also offers an employee assistance programme which boosts 24/7 365 independent support for all colleagues. This position is for a Security & Customer Service Officer working 42 hours per week, 4 on 4 off shift pattern, with paid breaks at £12.70 per hour, we offer 20 days annual leave including public holidays. Online e learning is readily available which supports our comprehensive Learning & Development programmes offered to all ABM colleagues. Full training and induction programme for all colleagues with a one team approach - this is a fantastic opportunity to join our team. The Gyle Shopping Centre Security & Customer Service Officers are responsible for the safety and welfare of members of the public who visit the Centre to ensure that they have a pleasant shopping experience without fear of any incidents occurring which may affect that experience. They are also responsible for ensuring that assistance is afforded to all retailers and staff within Gyle in matters pertaining to the operation of their unit. In addition there are a number of duties which they perform throughout the 24 hour period that ensures the smooth running of the Centre. Although a shift forecast is in use you may be required to work overtime at short notice. This is regarded as an integral part of the job and if at all possible, notice will be given. Main Duties & Responsibilities Dealing with customer complaints. Assisting all members of the public when requested. Attending first aid incidents. Fire/bomb evacuation. Assisting retailers in all matters relating to shoplifters. Policing the customer and staff car parks. Dealing with lost/found children. Dealing with lost/found property. Assisting motorists within the car park (accidents, thefts etc). Fire testing of the retail unit's fire alarm systems. Monitoring the Centre fire alarm panel. Monitoring the Centre CCTV system. Reporting defects/spillages within the Centre and collect litter where necessary. Signing in of all visitors to the Centre Management. Operating and monitoring the Centre intruder alarm system. Radio operation and maintenance. Control of all contractors ensuring compliance with Centre Operational Policy. Control and issue of all Centre keys maintaining accuracy of all logs. Opening and closing the Centre. Carry out bank escorts. Police Liaison on community and criminal matters. Enforce the strict no smoking policy. Implement all emergency procedures when required. Patrol the mall areas of the Centre to prevent crime and unruly behaviour. Customer Service Desk Duties - e.g. hiring out equipment and issue Gyle Gift Cards. Carry out weekly check on retailer's compliance to the Fire Precautions Act 1971. Carry out weekly checks on any unoccupied unit. Carry out daily, weekly & monthly health and safety checks in the workplace and report faults. Comply with all Health & Safety policies and procedures. Check fire escapes, fire extinguishers and emergency lighting in the common areas. Carry out a daily check on the Centre Customer Service Vehicles including valet service. Ensure that all customer facilities in the Centre are clean and serviceable. Carry out Control answering telephones and personal enquiries at Reception. Person Specification Availability as and when required including evenings and weekends depending on shift patterns. Promote a clean and safe working environment by ensuring all tasks are carried out in line with company policies and procedures. Have strong customer service skills. Ensure all health and safety procedures are applied in complying with legislation and company policy and procedure. Maintain critical standards for professionalism, service, speed and quality assurance. Adhere with new policies and procedures to ensure that a respectful workplace exists. Essential Sound communications skills. SIA License. CCTV License (Preferred). First Aid Qualification. Benefits 24/7 GP: Both you and your immediate family can speak to a UK based GP from the comfort of your own home. Mental Health support and Life Event Counseling. Get Fit Programme. Financial and legal support. Cycle to work scheme. Access Perks at Work - our innovative employee app where you can find perks, discounts, gift cards, cashback, and exclusive offers; access to resources and tools on topics ranging from family and life to health, money and work; support online chat or telephone service for urgent support in a crisis. ABOUT US ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.

A leading facility services provider is seeking a Security Customer Service Officer for Gyle Shopping Centre in Edinburgh. This role involves ensuring public safety, addressing customer queries, and collaborating with retail staff. Candidates must have strong communication skills, an SIA license, and a first aid qualification. The position offers 42 hours per week and access to employee benefits like a health program and mental health support. Ideal for those looking for a dynamic work environment.

LOCATION: World Business Centre 3, Hounslow, TW6 2TA REPORTING TO: Health & Safety Manager CONTRACT: Full Time, 40 hours per week, Permanent SHIFT PATTERN: Monday to Friday If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department . We're here to help! CROLEplas H5.awen purposee> while'IE B />brf. ROLE OVERVIEW AND PURPOSE The Safety Manager Aviation is integral to ensuring ABM Aviation's safety protocols and procedures are effectively implemented across our PRN operations at London Heathrow Airport. The primary focus will be on fostering a culture of safety excellence, compliance with aviation regulations, and continuous improvement in safety practices throughout the organisation. KEY RESPONSIBILITIES Facilitate and drive internal compliance and awareness of QHSE throughout the operation, by ensuring that corporate and sector policy/procedures are adhered to and complied with Assist the Head of QHSE in the maintaining aviation sector QHSE procedures Implement QHSE policy changes, in conjunction with the Head of QHSE Support the Head of QHSE in the review of internal system procedures, inc. ensuring QHSE reporting platforms are updated, monitored, maintained. Work proactively with managers and other key employees to establish and maintain a programme of continuous improvement in the management of health, safety and wellbeing within their areas of responsibility. Collaborate closely with operational teams to ensure safety concerns are addressed effectively and in a timely manner. Oversee the implementation, and monitoring of可 security management systems (SMS) and support development in accordance with safety regulatory requirements. Conduct safety audits and inspections to identify potential hazards and ensure compliance with industry standards. Lead the investigation of incidents and accidents, preparing detailed reports and recommendations to prevent recurrence. Analyse safety performance data and develop proactive strategies to enhance safety outcomes. Act as the primary point of contact for aviation safety-related inquiries, maintaining communication with relevant stakeholders, including regulatory bodies. Facilitate safety meetings, workshops, and seminars to engage Customers, employees and leadership on safety initiatives. Maintain knowledge of industry trends, regulations, and standards to ensure ABM Aviation stays at the forefront of safety management. Support in the Management of insurance claims, inclusive of ascertaining the occurrence through investigation reports Plan practical and effective methods (both preventative and remedial) when promoting QHSE and safe working practices including risk assessment Support the operation in the delivery of management QHSE training and monitoring of competencies. Deliver safety training programs Literacy's all employees, promoting awareness and adherence to safety policies and procedures. REQUIRED SKILLS AND EXPERIENCE Essential Professional certifications in aviation safety or health and safety (e.g., NEBOSH). Knowledge of aviation regulations, standards, and best practices (CAA, ICAO, EASA, etc.). Good knowledge of health, safety, environment and quality standards, management and implementation Experience in conducting safety audits, risk assessments, and incident investigations. Strong leadershipშირ সচ interpersonal skills, with the ability to communicate effectively at all levels. The ability to build and maintain professional and proactive relationships with the organisation, our client base and the Aviation Management peer group Demonstrated ability to promote a positive safety culture and engage employees in safety initiatives. Ability to work independently and collaboratively within a multidisciplinary team. Strong organisation, prioritisation and planning skills Full clean UK driving licence or other accepted licence Desirable A minimum of 5 years of experience in aviation safety management or a similar role. A degree in Occupational Health and Safety, Environmental Science, or a related field.Level 3 trainer (Tamni & Safety Training) (IOSH) Membership of Health and Safety networking professional forums / organisations, e.g., IOSH Internal Auditor Experience in the implementation of Safety Management Systems. Understanding of emergency response planning and crisis management. First Aid at Work certificate Health & Safety Responsibilities Always follow ABM Group and company policies and procedures. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. We're proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counselling Get Fit Programme Financial and legal support Cycle to work scheme Access to Lifeworks, our innovative_maximum app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM's benefits, visit our careers page ABOUT Marte ABM is one of the world's largest providers of.cbo integrated facility يحتوي services. A driving force for a more cleaner, 건강, and a sustainable world, ABM provides essential services that improve the spaces and places that matter most. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit . ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. Note This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder'sifiz role and/or the needs of the business.

A leading aviation safety provider is seeking a Safety Manager who will be responsible for ensuring safety protocols are effectively implemented at London Heathrow Airport. The role requires the candidate to possess professional certification in aviation safety, experience in conducting safety audits, and the ability to foster a culture of safety excellence. This position offers opportunities for professional development and playing an integral part in safety management within a dynamic environment.