At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? NiCE are seeking a dynamic individual with high energy and drive to join the team as an Account Executive in London within the Financial Markets Compliance sales team . Focused on Communications Compliance, Communications Surveillance, Trade and Market Surveillance, as well as Compliance Archive you will be driving new business growth within a designated set of accounts or territory. This involves prospecting, qualifying, developing, and closing Enterprise SaaS deals while leveraging strong relationship management skills. By utilizing consultative selling techniques, you will align client needs with our best-of-breed solutions focused on solving critical problems for Financial Services companies. Success in this role entails not only nurturing existing relationships but also actively identifying and capitalizing on opportunities to expand NiCE's presence across the region. How will you make an impact? Developing, implementing and maintaining individual sales plans Uncovering and creating new opportunities for named accounts Creating, driving and closing new business Achieving and exceeding annual sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign and customer/opportunity management Have you got what it takes? Experience in the financial sector in the sell-side or buy-side Familiarity with the associated regulatory requirements in EMEA Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector. +6 years of Successful sales experience Experience of selling complex, large scale software solutions, directly and via partners Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions Creative thinker. Commercially astute. Energetic and highly motivated. Very organised. Degree or MBA calibre required. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 8202 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Would you need a visa / work permit for the role in the location you are applying for? Select
Oct 02, 2025
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? NiCE are seeking a dynamic individual with high energy and drive to join the team as an Account Executive in London within the Financial Markets Compliance sales team . Focused on Communications Compliance, Communications Surveillance, Trade and Market Surveillance, as well as Compliance Archive you will be driving new business growth within a designated set of accounts or territory. This involves prospecting, qualifying, developing, and closing Enterprise SaaS deals while leveraging strong relationship management skills. By utilizing consultative selling techniques, you will align client needs with our best-of-breed solutions focused on solving critical problems for Financial Services companies. Success in this role entails not only nurturing existing relationships but also actively identifying and capitalizing on opportunities to expand NiCE's presence across the region. How will you make an impact? Developing, implementing and maintaining individual sales plans Uncovering and creating new opportunities for named accounts Creating, driving and closing new business Achieving and exceeding annual sales quotas Cultivating and maintaining strong client relationships Driving new relationships especially in the C Suite and with adjacent lines of business Owning the customer experience with a strong focus on customer satisfaction and retention Applying best practice sales methodologies and tools Using Salesforce for opportunity, campaign and customer/opportunity management Have you got what it takes? Experience in the financial sector in the sell-side or buy-side Familiarity with the associated regulatory requirements in EMEA Prior experience of sales, and sales leadership in Financial Services Enterprise software (applications and services) within the Sector. +6 years of Successful sales experience Experience of selling complex, large scale software solutions, directly and via partners Existing finance sector contacts, relationship and client management skills that effectively builds trust and credibly Ability to understand and position the value and compelling benefits a business can derive from NICE Actimize Compliance solutions Creative thinker. Commercially astute. Energetic and highly motivated. Very organised. Degree or MBA calibre required. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 8202 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Would you need a visa / work permit for the role in the location you are applying for? Select
United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? This Partners & Alliances role is responsible for developing and scaling our strategic partner relationships with Global System Integrators, Resellers, Value Added Resellers, Delivery Partners and Alliance Partners. This person will assist in building out new partner recruitment strategies, programs and the supporting infrastructure along with coordinate cross-functional resources to ensure alignment of partner activities with the strategies that exist within NiCE Actimize channel organization. To thrive in this role, this individual must be able to establish deep relationships with resources both internally and within the partner. The ideal candidate must feel comfortable working in a fast-paced environment with limited structure. How will you make an impact? Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion Develop joint business opportunities and execute development programs for ecosystem growth Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives Effectively build and manage ongoing relationships with partner executives, sales and client account teams Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM Lead efforts to scale our partner sales activities, including pipeline generation and management Provide overlay sales support on partner co-pursuits Engage with clients onsite to establish various use cases and quantify the value behind them. Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize's AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue Business Growth and Operational Efficiency Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays. Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development Have you got what it takes? 10+ years of technology sales experience 5+ Years working with partner channel sales 2+ years sales experience with AWS Services and Marketplace Comfortable with sales process including forecasting and working through deal negotiations 5+ Experience working with channel partners. Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams Understanding of fundamental financial modeling for deal development and negotiation A. / B.S. from an accredited college; preference for Program and Project Management, Travel up to 30% of the time You will have an advantage if you also have; AWS Sales or Technical Certification Sales experience selling through AWS Marketplace Channel experience with a Software SaaS provider in a Partner Sales or Development Role Comfortable presenting on stage and to executive leadership teams About NiCE Actimize: NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud and providing regulatory compliance. Requisition ID: 8130 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
Sep 26, 2025
Full time
United Kingdom - London At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, What's the role all about? This Partners & Alliances role is responsible for developing and scaling our strategic partner relationships with Global System Integrators, Resellers, Value Added Resellers, Delivery Partners and Alliance Partners. This person will assist in building out new partner recruitment strategies, programs and the supporting infrastructure along with coordinate cross-functional resources to ensure alignment of partner activities with the strategies that exist within NiCE Actimize channel organization. To thrive in this role, this individual must be able to establish deep relationships with resources both internally and within the partner. The ideal candidate must feel comfortable working in a fast-paced environment with limited structure. How will you make an impact? Establish and manage relationships inside NiCE Actimize partner ecosystem to drive strategic initiatives that deliver profitable revenue growth, innovation, and market expansion Develop joint business opportunities and execute development programs for ecosystem growth Collaborate with and support NiCE Actimize Partner and Alliance Leaders on their partnership growth initiatives Effectively build and manage ongoing relationships with partner executives, sales and client account teams Lead the orchestration of training and enablement for partners on NiCE Actimize company products, services, and Go-To Market Build and manage relationships with NiCE Actimize sales teams, ensuring they understand the value of your partners and how we jointly GTM Lead efforts to scale our partner sales activities, including pipeline generation and management Provide overlay sales support on partner co-pursuits Engage with clients onsite to establish various use cases and quantify the value behind them. Hold in-depth, value-oriented conversations with government agency leadership, architects, and line-of-business users Identify NiCE Actimize pipeline opportunities that are ideal candidates to be put through NiCE Actimize's AWS Marketplace then manage and assist in tracking and forecasting those opportunities in the Marketplace Work collaboratively with NiCE Actimize Customer Success Managers on issues and escalations that involve Partners, by coordinating necessary communication and escalation directly with the Partner to resolve the issue Business Growth and Operational Efficiency Develop and improve processes to drive greater sales efficiency by aligning with other functions (marketing, sales engineering, legal) to reduce cost and remove delays. Produce a framework to measure sales productivity to help management make informed decisions around hiring and budgeting Understand the overall sales process and details of each stage to be a trusted advisor and provide insight and strategies to increase win rates, productivity, and profitability of sales through the opportunity process Own and manage the partner pipeline within your assigned territory, ensuring that partners are actively progressing opportunities toward closure with NiCE Actimize Field Sales in alignment with mutually agreed timelines Collaborate with NiCE Actimize Field Sales and Partners to accurately forecast Partner led deals Proactively surface and resolve Partner led deal blockers, both in resell and delivery motions for committed opportunities in the quarter. Partner closely with NiCE Actimize field sales teams to develop and execute effective close plans that ensure Partner led timely deal completion Collaborate with partners to develop and execute joint go-to-market (GTM) plans, tailored to business objectives and regional market dynamics. Plans should include clear deliverables for execution on a quarterly and semi-annual basis Serve as a strategic internal advocate for your partners within NiCE Actimize. Ensure that field sales teams fully understand the unique capabilities and geographic strengths your partners bring to joint sales motions and opportunity development Have you got what it takes? 10+ years of technology sales experience 5+ Years working with partner channel sales 2+ years sales experience with AWS Services and Marketplace Comfortable with sales process including forecasting and working through deal negotiations 5+ Experience working with channel partners. Proven success in executing large, complex deals led by Partners in collaboration with Corporate field Sales teams Understanding of fundamental financial modeling for deal development and negotiation A. / B.S. from an accredited college; preference for Program and Project Management, Travel up to 30% of the time You will have an advantage if you also have; AWS Sales or Technical Certification Sales experience selling through AWS Marketplace Channel experience with a Software SaaS provider in a Partner Sales or Development Role Comfortable presenting on stage and to executive leadership teams About NiCE Actimize: NiCE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions, as well as government regulators. Consistently ranked as number one in the space, NiCE Actimize experts apply innovative technology to protect institutions and safeguard consumers' and investors' assets by identifying financial crime, preventing fraud and providing regulatory compliance. Requisition ID: 8130 About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
Overview Location: United Kingdom - London At NICE, we challenge our limits and aim to lead in our industry. We are looking for a highly experienced Project Manager to lead and coordinate complex, client-facing Financial Crime Compliance (FCC) Managed Service projects. This role focuses on governance, operational readiness, and stakeholder satisfaction, with SME expertise in Financial Crime Compliance (AML, KYC, transaction monitoring, and screening investigations) and a track record of delivering services across matrix-managed, globally distributed teams. How you will make an impact Lead multiple FCC Managed Services projects across global client accounts. Establish and maintain governance structures aligned with industry best practices. Ensure successful service transition, operational readiness, and delivery quality. Manage service level agreements (SLAs) across quality and production to ensure consistent and reliable service delivery. Lead cross-functional teams across geographies in a matrix structure. Support design and management of key governance and control frameworks. Support build-out and ongoing management of new services. Drive consistency, scalability, and performance through delivery frameworks and roadmaps. Act as the primary point of contact for senior client stakeholders, including C-level sponsors. Lead steering committees and senior stakeholder meetings with clear, timely communication. Proactively manage risks, issues, and escalations to ensure client satisfaction and delivery success. Improve CSAT scores through strategic engagement and delivery excellence. Support forecasting, resource planning, and financial tracking across engagements. Support pricing, contract shaping, and pipeline conversion with operational inputs. Monitor scope, budget, and timelines, ensuring adherence to project baselines. Lead reporting cadence and governance across active engagements. Empower and motivate delivery teams, ensuring alignment with programme goals. Support recruitment, onboarding, and knowledge transfer processes. Provide coaching and performance oversight to delivery teams. Maintain and optimize business platforms (e.g., Salesforce, Kantata/Kimble) for reporting accuracy. Conduct data analysis to identify inefficiencies and propose strategic improvements. Support month-end financial processes including billing and client reporting. Prepare high-quality reporting materials for internal and external stakeholders. What you'll need 8+ years of experience managing complex delivery programmes and projects within FCC. Experience in an FCC Advisory function is highly desirable. Extensive experience in Professional Services within Financial Services, ideally Capital Markets or Investment Banking. Proven track record in FCC domains: AML, KYC, transaction monitoring, screening investigations. Strong background in client-facing delivery, risk management, and governance; experience in globally distributed, matrix-managed teams. Advanced skills in Excel, Power BI and familiarity with Salesforce/Kimble. Prior consulting experience in a client-facing role. Interpersonal skills Strategic thinker with hands-on execution capabilities. Highly organized, resilient, and commercially astute. Excellent communication and presentation skills across all stakeholder levels. Creative and passionate about building and shaping best-in-class solutions. Strong relationship-building and consensus-driving abilities. Comfortable navigating ambiguity and managing competing priorities. What's in it for you Learn more about the benefits at NICE. Join a market-leading, global company with a fast-paced, collaborative environment and ongoing career growth opportunities. Be part of a culture based on respect, teamwork, excellence, and opportunity to contribute and succeed. Work with a global team of professionals and stay at the forefront of technology and business advances. About NICE NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NICE manages more than 120 million customer interactions daily and monitors over 3+ billion financial transactions. NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation, or any other protected category. Requisition ID: 8587 Reporting into: Senior Director, Business Consulting, Actimize
Sep 19, 2025
Full time
Overview Location: United Kingdom - London At NICE, we challenge our limits and aim to lead in our industry. We are looking for a highly experienced Project Manager to lead and coordinate complex, client-facing Financial Crime Compliance (FCC) Managed Service projects. This role focuses on governance, operational readiness, and stakeholder satisfaction, with SME expertise in Financial Crime Compliance (AML, KYC, transaction monitoring, and screening investigations) and a track record of delivering services across matrix-managed, globally distributed teams. How you will make an impact Lead multiple FCC Managed Services projects across global client accounts. Establish and maintain governance structures aligned with industry best practices. Ensure successful service transition, operational readiness, and delivery quality. Manage service level agreements (SLAs) across quality and production to ensure consistent and reliable service delivery. Lead cross-functional teams across geographies in a matrix structure. Support design and management of key governance and control frameworks. Support build-out and ongoing management of new services. Drive consistency, scalability, and performance through delivery frameworks and roadmaps. Act as the primary point of contact for senior client stakeholders, including C-level sponsors. Lead steering committees and senior stakeholder meetings with clear, timely communication. Proactively manage risks, issues, and escalations to ensure client satisfaction and delivery success. Improve CSAT scores through strategic engagement and delivery excellence. Support forecasting, resource planning, and financial tracking across engagements. Support pricing, contract shaping, and pipeline conversion with operational inputs. Monitor scope, budget, and timelines, ensuring adherence to project baselines. Lead reporting cadence and governance across active engagements. Empower and motivate delivery teams, ensuring alignment with programme goals. Support recruitment, onboarding, and knowledge transfer processes. Provide coaching and performance oversight to delivery teams. Maintain and optimize business platforms (e.g., Salesforce, Kantata/Kimble) for reporting accuracy. Conduct data analysis to identify inefficiencies and propose strategic improvements. Support month-end financial processes including billing and client reporting. Prepare high-quality reporting materials for internal and external stakeholders. What you'll need 8+ years of experience managing complex delivery programmes and projects within FCC. Experience in an FCC Advisory function is highly desirable. Extensive experience in Professional Services within Financial Services, ideally Capital Markets or Investment Banking. Proven track record in FCC domains: AML, KYC, transaction monitoring, screening investigations. Strong background in client-facing delivery, risk management, and governance; experience in globally distributed, matrix-managed teams. Advanced skills in Excel, Power BI and familiarity with Salesforce/Kimble. Prior consulting experience in a client-facing role. Interpersonal skills Strategic thinker with hands-on execution capabilities. Highly organized, resilient, and commercially astute. Excellent communication and presentation skills across all stakeholder levels. Creative and passionate about building and shaping best-in-class solutions. Strong relationship-building and consensus-driving abilities. Comfortable navigating ambiguity and managing competing priorities. What's in it for you Learn more about the benefits at NICE. Join a market-leading, global company with a fast-paced, collaborative environment and ongoing career growth opportunities. Be part of a culture based on respect, teamwork, excellence, and opportunity to contribute and succeed. Work with a global team of professionals and stay at the forefront of technology and business advances. About NICE NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NICE manages more than 120 million customer interactions daily and monitors over 3+ billion financial transactions. NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation, or any other protected category. Requisition ID: 8587 Reporting into: Senior Director, Business Consulting, Actimize
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Software Developer So, what's the role all about? Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence. We are looking for a talented Software Developer to join our team. You must: Be able to communicate effectively, including via email, instant message, phone and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. How will you make an impact? Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments. Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability. Performing testing of your work, fixing defects and helping to resolve customer support cases. Have you got what it takes? Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code Experience working in collaborative multidisciplinary teams Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium Solid understanding of the principles of network security, authentication and authorization Experience of working with databases using Entity Framework Good knowledge of SOLID principles Experience creating RESTful APIs and ensuring API extensibility Experience of SOA (service oriented architectures) You will have an advantage if you also have: Education BSc in Computer Science/Software Engineering or equivalent Requisition ID: Reporting into: Group Lead, Engineering. Role Type: Individual Contributor. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
Sep 12, 2025
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Software Developer So, what's the role all about? Here at NICE Public Safety, we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base. We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence. We are looking for a talented Software Developer to join our team. You must: Be able to communicate effectively, including via email, instant message, phone and video conferencing tools. Be fierce in your pursuit of product quality. Be an excellent problem solver with an active interest in the latest design and development tools and technologies. Be knowledgeable and enthusiastic about process. How will you make an impact? Design, implementation and developer-level test of UI, server and interface components, using C# in multi-threaded, multi-server environments. Ensuring your code takes into account the concerns of security, scalability, compatibility and maintainability. Performing testing of your work, fixing defects and helping to resolve customer support cases. Have you got what it takes? Solid experience developing ASP.NET web applications in C# using Visual Studio/Visual Studio Code Experience working in collaborative multidisciplinary teams Experience creating maintainable code and using source control solutions such as Azure DevOps, GIT or similar Experience of unit and automated testing using tools such as NUnit, Jasmine and Selenium Solid understanding of the principles of network security, authentication and authorization Experience of working with databases using Entity Framework Good knowledge of SOLID principles Experience creating RESTful APIs and ensuring API extensibility Experience of SOA (service oriented architectures) You will have an advantage if you also have: Education BSc in Computer Science/Software Engineering or equivalent Requisition ID: Reporting into: Group Lead, Engineering. Role Type: Individual Contributor. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's t he r ole all about? The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment. How will you make an impact? Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases. Perform database and application tuning. Establish and maintain sound backup and recovery policies and procedures. Implement and maintain database security Create, maintain, and monitor SQL Other duties assigned by the manager Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases 5+ years of TSQL programming 2+ years implementing and maintaining database replication 2+ years implementing and maintaining SQL Server Availability Groups Ability to work with technical and non-technical people Problem-solving skills are a must Ability to meet deadlines You will have an advantage if you also have: SSAS/SSRS/SSIS AWS, AWS CLI management MCSE/MCDBA/OCP PowerShell C# Rubrik TFS/GitHub What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
Sep 12, 2025
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's t he r ole all about? The Senior Cloud Database Engineer will ensure SQL Server database performance and availability in a 24x7 environment. How will you make an impact? Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases. Perform database and application tuning. Establish and maintain sound backup and recovery policies and procedures. Implement and maintain database security Create, maintain, and monitor SQL Other duties assigned by the manager Have you got what it takes? Bachelor's degree in Computer Science, Business Information Systems, or related field or equivalent work experience required. 5+ years maintaining SQL Server mission-critical databases 5+ years of TSQL programming 2+ years implementing and maintaining database replication 2+ years implementing and maintaining SQL Server Availability Groups Ability to work with technical and non-technical people Problem-solving skills are a must Ability to meet deadlines You will have an advantage if you also have: SSAS/SSRS/SSIS AWS, AWS CLI management MCSE/MCDBA/OCP PowerShell C# Rubrik TFS/GitHub What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Cloud FinOps Business Partner, you will help NiCE global cloud business units to maximize every dollar spent on the cloud and help speed delivery of our solutions. You will promote the FinOps and governance principles which are a combination of systems, best practices, and culture designed to increase our company's ability to understand cloud costs, generate cost optimization and leverage cloud operations and governance across the organization. We are looking for a Cloud FinOps Business Partner who will collaborate with DevOps and R&D teams, product managers, business operations, Finance, Legal, and IT to boost the company cloud efficiency and cloud governance. How will you make an impact? Join forces with NiCE business units (tech, financials and business partners) to maximize cloud margin, enhance cloud governance and increase cloud business transparency to various levels in the organization. Create metrics, reports, & recommended optimization plans for financial excellence in the cloud. Collaborate with engineering and development teams to build cost-aware architectures and implement cost controls. Identify, lead and manage cloud service providers incentives plans and other cloud commercial benefits. Explore and implement cloud monitoring and optimization tools to enhance cloud business observability and proactive ("AI driven", "hands free", "automation") cost optimization. Lead short and long-term financial planning, analyze cloud cost and usage reports and work with business units on cloud budget planning and tracking. Go to person for Cloud financials and governance guidance and support. Develop and maintain cloud cost forecasting models and budgets. Work with the global accounting groups to ensure efficient and accurate billing process and Cloud financial governance. Have you got what it takes? Professional: Bachelor's degree preferably in Business Management, Economics /Accounting or Information Technology. Understanding of Azure cloud platforms, consoles, and services. 2 to 5 years of experience in Azure (mandatory) and AWS (preferred) Cost Management and FinOps principles in large scale organizations. 3+ years of experience working cross functionally in large global enterprise. Understand technical and engineering issues and drive them to closure by bringing key stokeholds for decision-making. Advanced Office skills (a master in Excel is an advantage). Familiarity with POWER BI Familiarity with accounting principles. Personal: Good focus and attention for details. Excellent problem-solving, analytical skills, negotiator. Highly organized and creative. A team player who can also work effectively independently when required. Manage and empower employees without direct authority. Excellent communication skills, with the capacity to effectively engage stakeholders across all organizational levels. Self-learner with ability to manage complex tasks with minimal supervision. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 7484 Reporting into: Director, Business Finance Job type: Individual contributor. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
Sep 11, 2025
Full time
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? As a Cloud FinOps Business Partner, you will help NiCE global cloud business units to maximize every dollar spent on the cloud and help speed delivery of our solutions. You will promote the FinOps and governance principles which are a combination of systems, best practices, and culture designed to increase our company's ability to understand cloud costs, generate cost optimization and leverage cloud operations and governance across the organization. We are looking for a Cloud FinOps Business Partner who will collaborate with DevOps and R&D teams, product managers, business operations, Finance, Legal, and IT to boost the company cloud efficiency and cloud governance. How will you make an impact? Join forces with NiCE business units (tech, financials and business partners) to maximize cloud margin, enhance cloud governance and increase cloud business transparency to various levels in the organization. Create metrics, reports, & recommended optimization plans for financial excellence in the cloud. Collaborate with engineering and development teams to build cost-aware architectures and implement cost controls. Identify, lead and manage cloud service providers incentives plans and other cloud commercial benefits. Explore and implement cloud monitoring and optimization tools to enhance cloud business observability and proactive ("AI driven", "hands free", "automation") cost optimization. Lead short and long-term financial planning, analyze cloud cost and usage reports and work with business units on cloud budget planning and tracking. Go to person for Cloud financials and governance guidance and support. Develop and maintain cloud cost forecasting models and budgets. Work with the global accounting groups to ensure efficient and accurate billing process and Cloud financial governance. Have you got what it takes? Professional: Bachelor's degree preferably in Business Management, Economics /Accounting or Information Technology. Understanding of Azure cloud platforms, consoles, and services. 2 to 5 years of experience in Azure (mandatory) and AWS (preferred) Cost Management and FinOps principles in large scale organizations. 3+ years of experience working cross functionally in large global enterprise. Understand technical and engineering issues and drive them to closure by bringing key stokeholds for decision-making. Advanced Office skills (a master in Excel is an advantage). Familiarity with POWER BI Familiarity with accounting principles. Personal: Good focus and attention for details. Excellent problem-solving, analytical skills, negotiator. Highly organized and creative. A team player who can also work effectively independently when required. Manage and empower employees without direct authority. Excellent communication skills, with the capacity to effectively engage stakeholders across all organizational levels. Self-learner with ability to manage complex tasks with minimal supervision. What's in it for you? Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Requisition ID: 7484 Reporting into: Director, Business Finance Job type: Individual contributor. About NiCE NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Create a Job Alert Interested in building your career at NICE? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Do you have any first-degree relatives (spouse, parent, child, sibling) that are currently employed by NICE or any of its subsidiaries? Select Have you ever worked at NICE or any of it's subsidiaries? Select Do you now or in the future require visa sponsorship? Select
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. NICE Public Safety & Justice With over 3,000 customers and nearly 40 years of experience, NICE helps all types of public safety and criminal justice agencies (from emergency communications and law enforcement to the Crown Prosecution Service, Defence, and the Courts), digitally transform how they manage digital evidence and data from beginning to end, to service the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that brings data together to give a single view of the truth, enabling public safety and justice agencies to do what they do, better - whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire countries, NICE helps everyone work better together, so justice flows more smoothly, from incident to court. So, what's the role all about? As a member of the Value Realisation Services team, you will be responsible for ensuring that customers fully realise the value of NICE's cloud-based Evidencentral digital evidence management platform. You will achieve this by actively guiding them through business process transformation associated with the technology adoption process. You will regularly monitor key metrics that demonstrate adoption and usage, whilst proactively identifying, prioritising and addressing any potential blockages that impact successful adoption and usage. How will you make an impact? Serve as the primary customer contact and advocate for the post-implementation customer journey for identified accounts. Build and execute an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, consumption reviews, roadmap reviews, and other communications as required. Run regular, proactive meetings and other communications with each client. Keep meticulous records, and be accountable for internal and external follow-through (leveraging resources and associated teams at NICE). Accountable for driving customer adoption, roll out and consumption by educating customers on how to internally promote the use of Evidencentral features, identifying and prioritising critical use cases and applying critical features, driving expansion, and monitoring consumption usage. Connect the customers' Business Benefits Realisation to the vision they embraced when NICE solutions were selected. Identify blockers for adoption, roll out and consumption and find solutions by collaborating with clients and cross-functional Public Safety and Justice teams. Leverage internal subject matter experts to help customers optimise their investment, ensure program objectives are being met and measure the value of the solution to their organisations. Sync and collaborate with other Value Realization Services Managers to share and leverage insights across all customer accounts. Actively farm existing account base to identify upsell and cross-sell opportunities. Provide valuable account information and insight to sales team to fuel the sales engine, to help refine go-to-market approach, and thus influence both new sales and upsales. Manage the planning and delivery of Day 2 moves-adds-change projects with the customer. Have you got what it takes? 5+ years' experience in the policing or criminal justice sector within an IT environment, with proven knowledge of public safety information systems. Operational Business Process Re-engineering or Business Analysis experience is essential. Proven track record of successfully building and nurturing relationships. Excellent organisational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet', whilst managing multiple initiatives simultaneously. Comfortable dealing with complex customer relationships, decision making processes and competing agendas. Superior critical thinking, decision making and problem-solving skills. Exceptional interpersonal, listening, written and verbal communication skills are a must. Exceptional presentation skills and ability to create organised and thoughtful presentations. End-user application training experience is desirable. Ability and desire to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions. Work with minimal guidance and be comfortable working as part of a distributed team. Be able to travel nationally with a few days' notice. Degree in Information Technology, Computer Engineering or related field. However, suitable and demonstrable professional workplace experience will be equally considered. NOTE: Successful candidates will need to be security checked to UK police level NPPV3 and National SC vetting standards. This requires that candidates have been resident in the UK for the previous 3 years. Candidates with existing vetting status are desirable. What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 6193 Reporting into: Manager, Cloud Operations UK
Feb 20, 2025
Full time
At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. NICE Public Safety & Justice With over 3,000 customers and nearly 40 years of experience, NICE helps all types of public safety and criminal justice agencies (from emergency communications and law enforcement to the Crown Prosecution Service, Defence, and the Courts), digitally transform how they manage digital evidence and data from beginning to end, to service the truth faster. NICE's Evidencentral platform features an ecosystem of integrated technologies that brings data together to give a single view of the truth, enabling public safety and justice agencies to do what they do, better - whether it's responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire countries, NICE helps everyone work better together, so justice flows more smoothly, from incident to court. So, what's the role all about? As a member of the Value Realisation Services team, you will be responsible for ensuring that customers fully realise the value of NICE's cloud-based Evidencentral digital evidence management platform. You will achieve this by actively guiding them through business process transformation associated with the technology adoption process. You will regularly monitor key metrics that demonstrate adoption and usage, whilst proactively identifying, prioritising and addressing any potential blockages that impact successful adoption and usage. How will you make an impact? Serve as the primary customer contact and advocate for the post-implementation customer journey for identified accounts. Build and execute an account specific relationship framework (executive sponsor, technical and operational leadership), inclusive of regularly scheduled status calls, quarterly business reviews, consumption reviews, roadmap reviews, and other communications as required. Run regular, proactive meetings and other communications with each client. Keep meticulous records, and be accountable for internal and external follow-through (leveraging resources and associated teams at NICE). Accountable for driving customer adoption, roll out and consumption by educating customers on how to internally promote the use of Evidencentral features, identifying and prioritising critical use cases and applying critical features, driving expansion, and monitoring consumption usage. Connect the customers' Business Benefits Realisation to the vision they embraced when NICE solutions were selected. Identify blockers for adoption, roll out and consumption and find solutions by collaborating with clients and cross-functional Public Safety and Justice teams. Leverage internal subject matter experts to help customers optimise their investment, ensure program objectives are being met and measure the value of the solution to their organisations. Sync and collaborate with other Value Realization Services Managers to share and leverage insights across all customer accounts. Actively farm existing account base to identify upsell and cross-sell opportunities. Provide valuable account information and insight to sales team to fuel the sales engine, to help refine go-to-market approach, and thus influence both new sales and upsales. Manage the planning and delivery of Day 2 moves-adds-change projects with the customer. Have you got what it takes? 5+ years' experience in the policing or criminal justice sector within an IT environment, with proven knowledge of public safety information systems. Operational Business Process Re-engineering or Business Analysis experience is essential. Proven track record of successfully building and nurturing relationships. Excellent organisational and multi-tasking skills, ability to remain calm under pressure and 'think on one's feet', whilst managing multiple initiatives simultaneously. Comfortable dealing with complex customer relationships, decision making processes and competing agendas. Superior critical thinking, decision making and problem-solving skills. Exceptional interpersonal, listening, written and verbal communication skills are a must. Exceptional presentation skills and ability to create organised and thoughtful presentations. End-user application training experience is desirable. Ability and desire to learn about technology solutions and be able to teach and inspire others on how to use the solution and get value from the solutions. Work with minimal guidance and be comfortable working as part of a distributed team. Be able to travel nationally with a few days' notice. Degree in Information Technology, Computer Engineering or related field. However, suitable and demonstrable professional workplace experience will be equally considered. NOTE: Successful candidates will need to be security checked to UK police level NPPV3 and National SC vetting standards. This requires that candidates have been resident in the UK for the previous 3 years. Candidates with existing vetting status are desirable. What's in it for you? Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. About NICE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. Requisition ID: 6193 Reporting into: Manager, Cloud Operations UK